- Rating:
Summary:
Allianz has an easy-to-use site that's light on 'insurance speak'. They have a plan for every traveler, and their specialty plans are truly unique in the travel insurance industry as they provide unique coverage for specific types of trips.
Editor Review of Allianz Global Assistance
The Good: Allianz offers a simple set of four package plans, a couple of travel medical plans, plus a few specialty plans, so there’s something for every traveler and for every trip on their site.
The Drawbacks: The variety of plans can be confusing for some consumers; not always available for quoting on all comparison sites.
The Bottom Line: Allianz Global Assistance (henceforth Allianz) has an easy-to-use site that’s light on ‘insurance speak’. They have a plan for every traveler, and their specialty plans are truly unique in the travel insurance industry as they provide unique coverage for specific types of trips.
How to Get a Quote
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Company Information
Company Website | |
|---|---|
| US Travel Insurance Association Member | Yes |
| Refund Policy | 10-day Free Look Period |
| Travel Insurance Plans | Package Plans Essential Basic Classic Classic with Trip+ Annual Plans Annual Deluxe Annual Executive Medical Evacuation plans Med Evac Specialty Plans Rental Car Damage Protector |
| Company Contact Information | Allianz Global Assistance P.O. Box 71533 Richmond, VA 23286-4684 1-800-284-8300 Main Phone 1-800-346-9265 Fax (Customer Service Inquiries) 1-804-673-1469 Fax (Claim Inquiries) customerservice@allianzassistance.com |
| Policyholder Questions | 1-800-284-8300 |
| Travel Assistance/Emergencies | Inside US/Canada: 1-800-654-1908 (toll free) Outside US/Canada: call operator & connect to 1-804-281-5700 (no charge) |
More about Allianz Global Assistance
Allianz Global Assistance is a long-established travel insurance company providing several plans that fit the needs of most types of traveler. They have grouped their different plans into 3 categories: Standard Plans, Single Trip Plans, and Multi-Trip Plans. Most traveler’s needs will be satisfied by the Standard plans, which are offered as Essential, Basic, Classic and Classic Trip+. Each of these plans provide the basic travel insurance that most travelers are seeking, and the coverage and benefits increase with each level.
Allianz Global Assistance also offers a couple annual plans, and then some specialty plans for medical evacuation and rental car collision coverage for individuals and families who like to take road trips.
Company Information-Allianz Global Assistance, formerly “Access America”, adopted the name of Allianz Global Assistance in 2012. Allianz Global Assistance is part of Allianz, which has been in the industry for over 100 years and is the 25th largest company in the world (Forbes Global 2012) and 63rd most valuable global brand (Interbrand 2012).
Optional Coverage Available in Allianz Plans
- Optional rental car damage protection for up to $40,000 at just $9 a day.
- Optional ‘required to work’ coverage available for only $25/per adult (purchase within 14 days of initial trip deposit).
Highlights of Allianz Travel Insurance
- Short wait for financial default coverage – just 7 days.
- Allianz customers enjoy online policy modifications, as well as online claim filing and tracking.
- Coverage for pre-existing medical conditions is available (subject to certain requirements).
How to Get a Quote
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Allianz Travel Insurance plans *
Package plans
Essential Plan
Essential, individual coverage for expensive domestic trips
This travel insurance plan provides essential coverage for those taking domestic trips. The coverage is isolated to cancellation, interruption, and travel delay coverage and protects the travelers from big financial losses is they have to cancel or abandon their trip for a covered reason.
Basic Plan
Necessary coverage for the basic travel protections and not a lot of extras
This trip insurance plan provides essential coverage and assistance for anyone who wants to protect their vacation at an affordable price. For first-time buyers or those on a budget, the Allianz Basic Plan provides excellent protection and peace of mind.
Classic Plan
Comprehensive travel insurance protection with adequate limits and primary medical
Protect your vacation memories with Classic – travel insurance and assistance services for everyday domestic and international travel, including cruises and tours. This plan has higher coverage limits than Basic, making it a better plan overall, and it includes coverage for kids under 18 at no additional cost.
Classic with Trip+ Plan
High-end coverage with high limits, optional car rental coverage, and loads of extras
Classic with Trip+ is “first-class” travel insurance and assistance for your luxury vacation. This coverage is more expensive, but it provides higher coverage amounts, and even some additional useful coverage like covering airline ticket change fees and re-banking frequent flyer miles.
Annual Plans
Annual Deluxe
Great for frequent travelers, this plan includes annual protection and a number of extras
If you know you’ll be taking multiple trips this year, consider Annual coverage. This is designed for the everyday traveler, and provides the standard coverage for cancellation and interruption, baggage, medical emergencies, evacuations, flight insurance, and rental car damage.
Annual Executive
Designed for business travelers who travel often and need extra protection
This package is ideal for frequent business travelers. It provides the standard travel insurance coverage: cancellation and interruption, emergency medical, and includes rental car with the policy. It also includes some excellent business benefits.
Medical Evacuation Plans
Med Evac
Strong and simple evacuation-only coverage for really sticky travel situations
A medical evacuation seems unlikely but even a broken leg in a remote destination or a heart attack on a cruise ship might require one. Evacuations may cost tens of thousands of dollars and they must be paid in advance. This plan provides $1,000,000 for emergency medical transportation, and a full host of Allianz’s “soft” benefits such as 24/7 assistance, concierge, and travel arrangements after evacuation. This is offered in 3, 6, or 12 month coverage.
Specialty Plans
Rental Car Damage Protector
Coverage for rental cars – can be purchased standalone or added to other plans
This is a very unique plan to Allianz. It simply provides coverage for collision or loss to a rental car. You could rely on your personal auto insurance to cover your rental car, but most travelers don’t want to file a claim and risk a rate increase. This is an affordable alternative for primary collision/loss damage.
How to Get a Quote
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Screenshots from the Allianz website
How to Get a Quote
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
They are a Fraud!!! – Do not purchase this insurance ever! Broke my foot – had two policies on both flights and I am not covered. Pocketing money – I will never purchase insurance through the airlines again.
DO NOT BUY THIS TRAVEL INSURANCE – in most cases it is set up to scam you. Heavily advertised that they provided full coverage in the case of trip cancellation, however MAKE SURE YOU READ ALL THE FINE PRINT ON THIS. I got a job offer that refused to grant me the time off needed to take my trip. They refused me coverage because it didn’t fall within their acceptable categories of trip cancellation. Shame on me for not noticing and falling for this trap. Furthermore, when I called to confirm coverage, I was treated curtly and rudely by staff. The lady helping me was continuously “sighing” at me whenever I would ask a question. Terrible.
DO NOT BUY ALLIANZ TRAVEL INSURANCE
My wife’s test results came soon before our trip and we had to cancel because it was not recommended for her to travel. Allianz told us that this was a pre-condition and therefore it was not covered. How were we suppose to know that the results from that lab work was going to tell us this? Allianz not only asked us to fill in forms and fax these to them and we spent so many annoying phone calls with their reps, which very politely tell you that they cannot do anything about it because is not up to them.
We are so disappointed and would not recommend this to anyone.
You are no wrong,I tray to make a claim ,It is so hard to get in touch from Chile.spending lot of money in phone calls,now they told me me on 3/05 2016
I have to wait 10 days to be processed,today 8/06/2016,still nothing
What ever you do, DO NOT buy this insurance. It is a scam from the word go. Their ad says, “Have peace of mind”, they mean that they have peace of mind because we are lining their pockets. They need to be put out of business!
Never again will I purchase their insurance! I had the exact same situation. I had to have surgery two days before my trip. They would not provide me with a refund because it was a prior condition. The WORST service ever. What’s the point in purchasing insurance if you can’t get a refund for a hotel? Any other company would have easily refunded me. I will never use this company again. Luckily I was able to go through the hotel directly who was sympathetic to my situations and quickly gave me a refund.
Amazing Great Company
I have been taking at least two vacations a year and never take the insurance. Last Fall while I was booking a cruise on cruise.com for a family of seven, my wife insisted that I take the insurance just in case one of the kids got sick.
As usual she was right. I got seasick on the first day and took some medication. It didn’t interact well with the high blood pressure medicine I had just started taking and my blood pressure crashed. The ship doctors put us off the ship in Key West on New Year’s Eve, 2015. I went to one hospital and then another were they ran a camera into my heart to verify everything was okay.
Luckily cruise.com had sold us a policy from Allianz Travel Insurance. They took over and booked my family in the last room that was available in Key West, paying $800 for a $150 room. They transported the family to Miami for $900 the next day and the put them on the only flight to Phoenix, booking and paying for same day flights, two of the tickets had to be first class.
As soon as I was released from Mount Sinai Hospital they put me on the next flight to Phoenix. My insurance cover 90% of the $250,000 in hospital and ambulance bills but Allianz reimbursed us for the balance. They refunded the cost of the cruise for all seven of us plus our airline cost to the cruise ship. All without questioning anything. I will not take another vacation trip without the insurance.
FRAUD! SCAM! Do not give one penny to these people. I don’t know about other travel insurance companies, but never use this one.
I am a single mom and I work hard for my money. I saved for two years to take my kids on a cruise to the Caribbean.
I purchased the insurance hoping I would not need it. My 13 year old son went in for a check up and we were told we needed to have open heart surgery in the next couple weeks but we had our vacation Planned.
We didn’t know when we would be able to schedule the surgery so the cardiologist told us absolutely was not safe for him to leave the country. (His heart valve was deteriorating, leaking and his heart was enlarged.)
He had surgery and didn’t do well, ended up on a ventilator and in a coma. His lungs collapsed, four chest tubes, then his heart wouldn’t beat on its own and had to have a pacer put in. His kidneys then shut down. We were told to prepare that we would not be bringing him home.
I guess having your child’s chest sawed open and be in a coma on life support and almost die is not hard enough to go through.
I spent countless wasted hours communicating with this company. Every fax I ever sent, they claim they never got. I even went back to the cardiologist and the surgeon twice to have them fill out more paperwork because they didn’t feel they could “verify the fact that he was not able to travel”! Really?
So I sent more documentation and sent them a picture of my son on life-support. I guess that wasn’t enough. Each time I called I got the runaround. They never received faxes though my fax transmission says they were received. Basically they give you the runaround long enough to where you exceed your one year timeline of filing your claim.
I got to the point where I just couldn’t deal with it anymore and I did not have the time to continue fighting this. I work three jobs as a single mom to provide for my kids. I do not know how these people sleep at night!
So my claim was never approved and I never got my money back, which I really could have used especially with all the added medical expenses. I couldn’t afford to pay for another vacation. How sad for my kids.
DO NOT USE ALLIANZ!!
A complete nightmare! Do not purchase a policy through them if you actually want to be “insured.”
ALLIANZ LIES AND STEALS FROM CUSTOMERS
Do NOT purchase travel insurance from them!
A medical emergency interfered with my travel and ALLIANZ wouldn’t cover the refund, EVEN WITH THE LETTER FROM THE HOSPITAL!
SCAMMERS!
After reading the multitude of negative reviews by previously insured travelers, I am concerned about buying a group package on an expensive trip at a significant premium.
Can anybody comment on how best to arm-twist the Company to pay the benefits promised, especially if all the documentation hurdles were met and the claim still denied on an undisclosed technicality?
Do complaints to Insurance Commissioner help, or expensive litigation? I would expect a Regulatory body with “teeth” to enforce policy is needed in this unscrupulous industry.
Any thoughts for this wary future traveler?
This company will find any excuse not to pay. My claim was denied when my tour provider cancelled my trip. Stay away from Allianz!
Do not use this company!! It took me almost a year to get my refund for a trip that had to be cancelled due to a medical emergency. I got the run-around at least 15 times. I spent scores of hours on the phone with them. I faxed them about a 1/4-inch stack of paper from doctor, my credit card company, etc, etc, etc… I have never been so frustrated in my life but refused to give up. I FINALLY was able to speak to a person who could make a decision and was promised a call-back at least 7 times but they never called back. I had never sworn at a person on the phone before but sure felt like it with these idiots. It was like dealing with a brick wall. I finally got my money by threatening to call the better business bureau and several other organizations. UG! It makes me mad all over again just to think about it!
This is the worst company I ever had the experience to deal with. First of all they have no conscience.I had to cancel my trip because I was my mothers caregiver and she was dying. Before I got the insurance that was my main question,they assured me I would be covered. I had to get a report from her doctor which I did. Then they wanted another report from him,at this point he was getting annoyed. As it turned out my mother did pass, but I never received any compensation from this company.I WILL NEVER USE THEM AGAIN THEY ARE CROOKS.
SCAMMERS! My husband had a major heart attack a year ago and has had to have several subsequent surgeries. The last two we have had to travel to Kansas City from Florida, so I purchased insurance from Allianz since we were using American Airlines. I had to change our return flight due to my husband’s recovery time. I filled out all of the documentation even having the Cardiologist fill out his portion. This travel insurance does NOT COVER FOR MEDICAL if you are travelling for medical reasons!!! It’s lost somewhere in the “small print”. So the whole reason of having travel insurance is to protect you, they don’t, so don’t bother. What a bunch of Rip Off Scam artists at their best. Buyer Beware!!!
WORST TRAVEL INSURANCE COMPANY, THEY BASICALLY WANT YOU TO PAY FOR AN INSURANCE THAT IT DOES NOT COVER FOR NOTHING, GOOD LUCK TRYING TO GE REIMBURSE THEY MAKE YOU PAID FOR THE PENALTY’S AND AIR FAIR DIFFERENCE TO THE AIRLINE THEM YOU HAVE TO APPLY TO SEE IF YOU EVEN QUALIFY FOR A REIMBURSE, JET BLUE ALSO SUCKS.
When I had a road accident in Thailand, Allianz did pay up Eventually, claimed they’d paid within 1 month, took around 6 months. They could be worse, but not sure I’ll be using them again.
Fraud Alert!!!!!!! my bag was stolen and they told me I was not covered even though it clearly states in the policy that it is:
Lost, damaged or stolen baggage coverage
When it applies Your baggage is lost, damaged or stolen while you’re traveling.
Specific requirements: (all must apply)
You take reasonable steps to keep your baggage safe and intact,
and to recover it; and
You file a report giving a description of the property and its value
with the appropriate local authorities, common carrier, hotel or tour
operator within 24 hours of the loss.
What it covers Please refer to your letter of confirmation to confirm your coverage and
limits in your plan.
Actual price, actual cash value, repair or replacement (whichever is less)
actual price is the amount it would cost to buy a similar item.
actual cash value is the amount the item is worth based on its
current market value. If you don’t have an original receipt, we’ll
cover up to 75% of its current market value.
repair or replacement is the cost to repair or replace the item.
Special limit:
Maximum $500 in total for all jewelry, watches, gems, furs, cameras
and camera equipment, camcorders, sporting equipment,
computers, radios and other electronic items. You need to provide
original receipts for these items or they won’t be covered
This company is complete garbage. They advertise Hotel Cancellation Protection, but do not approve any claims. They require you submit several documents, then reject your claim without even notifying you! DO NOT GIVE THESE SCUMBAGS YOUR MONEY!!!!
they need to be investigated.
also taken of internet, one big scam. bought ticket in march, wife fell ill and had operation, unable to walk and travel ,now they are trying not to pay, wants to know if she was sick when I bought tickets ? creepy thieves.
I claimed for cancelling my trip to India after being diagnosed with Leukemia over the Xmas holidays, Allianz have wriggled ever since to avoid paying me, their latest reason was that it was a preexisting condition, even though I had no symptoms od diagnosis when I booked the trip and bought their crap insurance. If you trust this company you have to be stupid, forewarned is forearmed!
Preying upon the grieving:
My mother’s cousin died, so she needed to go to her hometown for the funeral. We purchased travel insurance for her flight, in which the policy clearly states, “Canceled services:
Your airline, cruise line, or tour operator or travel supplier stops offering all services for at least 24 consecutive hours where you’re departing, arriving or making a connection because of:
a natural disaster; or
severe weather.
Specific requirement:
Your travel supplier doesn’t offer you a substitute itinerary.
Well, unfortunately, the blizzard of 2016 came along, shutting down all 3 of our local Washington, DC airports, so the flights were canceled. Despite being the ones to cancel the flight, Delta wasn’t refunding mom’s ticket. But at least she had travel insurance, right? Not if the carrier is Allianz!
All the conditions of the policy were met, but Allianz welched and rejected the claim without even clearly explaining why. Pocketing the money from grieving mothers who’ve lost family members and giving you nothing in return. Zip. Nada. It’s a scam and a ripoff, avoid this company like AIDS!
As someone who works for a company that offers this sorry excuse for insurance, I recommend nobody ever use Allianz Global Assistance ever again and look into other insurance. This company and it’s employees are the worst, incompetent, unreliable, horrible people ever.
I was diagnosed with a serious form of Leukemia over the Xmas 2015 holiday and because of my extremely low white blood cell count was forbidden to travel, interact with people or even eat food not prepared by ourselves by the medical team at Memorial Sloan Kettering Cancer Center in NY, of course we cancelled a trip we had planned to India for about $16,000 and our Travel Agent submitted the necessary claim and documentation to Allianze Travel Insurance, since then we have got the total run around culminating in them telling my wife who is distressed enough already, finally telling her that our Chase Card is the primary carrier and so they won’t pay which is total BS, I am going to call the NY State Insurance Commission, The State Attorney General and everyone else who can bring this disgusting company to account are they waiting for me to DIE? Steer clear of these creeps!
Wish I would have read these posts first. I purchased insurance for an upcoming trip and was lost my job. I’m still disqualified from a claim for the following reason:
You need to be with the SAME EMPLOYER FOR 3 YEARS!!!! Are you kidding me……..talk about looking for reasons not to pay.
DO NOT PURCHASE!!! It is a joke and fraud.
I am calling Alaska airline to ask them to remove this insurance option, and I know they won’t but I want to make a complaint because I trusted Alaska airline and bought the insurance.
We had the perfect experience with Allianz travel insurance. We had to cancel a cruise trip due to a family member illness just two days before departure. The claim filing and documentation submission was entirely electronic and easy to follow. The claim review was quick, and my trip expense claim was paid in full without any contact with an adjuster, and had payment check in my hands just 16 days after submitting the claim. I would not hesitate to purchase Allianz travel insurance again for major trips like ours that are planned far in advance.
So we purchased airline tickets with American Airlines and bought the travel insurance through Allianz on the AA website. Our Tuesday morning return flight was cancelled and we were re-booked on another flight on Thursday (almost 48 hours later……2 more nights for hotel expenses including food). So I filed a claim and yes it was DENIED. What a worthless company. So be careful.
worst insurance, cheats my flight was delayed for 24 hours and I had to take an other flight.
These guys do not cover anything, do not buy this insurance.
worst customer service.
Alliaz insurance wont pay your claim, first they deny the claim then offer you to go for reopening the claim, then in the end after months they find you all kind of excuses not to pay for your claim.
Shame on you Allianz
What a ripoff, I flew to another city for Medical Treatment surgery and the doctor had to reschedule me. I tried to get a refund through Allianz only to find out they do not cover trips specifically for medical purposes. The person I spoke to on the phone spoke broken English and greeted me with, “Good afternoon,” which tells me the customer service center is outsourced. I got nowhere with the person handling the call or their Supervisor. Complete ripoff, save your money.
Rip off. They supposedly cover the costs of buying new tickets in case of illness/medial emergency. We followed their directions to a tee and submitted a doctor’s note validating the illness. The cost of the tickets was $3200 and they reimbursed us $200, with no explanation after 6 months of calling them. A total scam. Disgusting.
This company is a SCAM!!!! Do not do business with them.
Imam Begg, lays in Princess Alexandra (PA) hospital. A Father, a son, a grandfather and a human being who is being neglected and deprived of serious medical treatment because he is not an Australian Permanent Resident. Without this treatment Imam will die.
Imam had arrived from Fiji to visit his son and grandson on a 3 month holiday visa. Imam took ill, a week later and was rushed by ambulance to the Ipswich Hospital on the 5/11/15.
Ipswich hospital quickly ran tests on Imam which showed that he had acquired end stage renal failure (kidney failure). Ipswich hospital transferred Imam to the Princess Alexandra Hospital so he could receive the proper care that was required. It was explained that Imam needed the toxins removed through dialysis, as his body continued to swell.
Upon admittance to the PA doctors advised verbally that due to Imam not being an Australian Permanent Resident they were refusing to provide full care. In a letter to Imam, Dr Eric Chou stated “We have spoken with hospital administration who confirm that we are unfortunately not able to provide haemodialysis as a result.”
Imam has full hospital cover and after discussions regarding costs of dialysis treatment and a possible kidney transplant One Cover travel Insurance underwritten by Allianz Insurance have advised they will not pay. They claim that this is a pre-existing medical condition which was not disclosed. Please note:
o Imam Begg has never been hospitalised or diagnosed with kidney failure prior to being admitted to Ipswich Hospital on the 5/11/15.
o Imam has never been prescribed with any medication for renal failure treatment
o Allianz have insinuated that Imam condition is a result of a pre-existing condition, but have received no medical advice in writing confirming so.
While the PA hospital have refused to perform surgery/emergency dialysis, Imam condition worsens. His blood tests show continuing poor renal function, with creatinine increasing from 1360umol/L to now 1560umol/L. His body will continue to unknowingly provide itself with toxins as he received ZERO treatment. The doctors have confirmed they are happy to sit back and watch, with the only piece of advice “He needs to fly back to Fiji to be reviewed.” His family know that the chances of him making it back to Fiji are slim. To add insult to injury the PA told the family, “As soon as we discharge Imam he must get on a plane immediately to Fiji, we will not be responsible for anything that happens to him after a two hour window of him being released.”
His family firmly believe that his basic right to safe and quality health care has been stripped from him. He has received ill-treatment from the PA who refuse to inform Imam or his family of any services, treatment or options that he could possible obtain here, even after numerous requests. The only clear response is: He is not an Australian Permanent resident, he needs to go back to Fiji. Imam cant even walk without assistance let alone bear a 3 hour flight to Fiji and then a 3 hr drive to Suva.
Imam knows he is dying. He has told his wife that he is ready to go as he has lost hope. He cannot get treatment in Australia. He is unlikely to make it back to Fiji.
The doctors took an oath to care for ALL patients. Allianz gladly took Imam money for full health care cover. Both have failed him. Both have wiped their hands of this human being, a father, a son a grandfather. All we ask is they provide medical treatment he needs and that he has paid for. Do not discharge him today! I will pay if I must. I don’t want him to die.
THIS COMPANY IS NOT WORTH it. Do not buy from them. I travel quite a bit and they make it impossible for you to gain your reimbursement. There is no reason to not give this money as we paid for coverage. I am very disappointed in the way they handle travelers. I do not recommend this company for anyone.
Having the same issues as everyone else. I had a below the knee amputation 2 weeks before our cruise to the mederaian, cruise was to leave Oct. 06, 2015. Filled a claim on Sept. 17, 2015. As of today (Nov. 25, 2015) after submitting every form they have requested still have not seen any refund. Has anyone tried to take Allianz to small claims court?
I’m extremely disappointed with Allianz travel insurance. My partner broke his leg in Germany on holiday. The 0800 emergency number Allianz provided had an out of office message, advising to call back during Australian business hours. We went ahead with emergency surgery in Berlin and Allianz won’t confirm if they’ll pay the hospital bill or not. The only emails we have from approx 6 different service officers in Australia, either repeatedly ask if they can phone us (they can’t, we don’t have a mobile phone here, its emails only & we’ve told them this many times) or request a range of paperwork and reports (we have sent a lot of documentation, but they don’t seem to grasp we’re not very mobile and don’t have access to scanners, etc). Allianz refuse to confirm whether they’ll pay the hospital bill or not. We need to know this urgently as a post-operative procedure needs to be done to remove a screw before my partner can walk again.
The last email from Allianz 3 days ago said ‘we’ve tried unsuccessfully to contact you and do you want to close your claim’. This was despite a trail of recent and numerous emails below the email they sent.
The one time I managed to borrow a phone and call the Allianz office in Brisbane I was told by a service officer that it was unlikely the claim would be paid as Allianz would have chose to repatriate my partner. This contradicts all the medical advice we had in Germany and I’d like this service officer to try to travel 30 hours flying from Germany to Sydney with a broken leg, swelled up like a balloon and with an risk of thrombosis.
As a travel insurer they don’t meet any of my expectations for service, advice, assistance and empathy.
I will never insure with this company again and advise others to do the same shopping for travel insurance.
Hello we are having the same trouble now, they have been beyond terrible. How did it get resolved? Hope it worked out for you
On October 16th, I purchased airline tickets through the Orbitz website, as I have done over 10 times in the past, for a flight from Houston, TX to Spokane, WA to attend my father’s funeral. The total cost for the tickets was $779.19. When I purchased the tickets, I also purchased your “Trip Protection” insurance to cover the tickets for $52.60, as I have done every time I have purchased airline tickets through Orbitz. My wife and I will be moving closer to the Dallas area before the funeral, so we purchased new airline tickets leaving from Dallas and wanted to cancel the original ticket we bought on October 16th. When we went to cancel the flight, we were told that we would get no refund to our card and would only be able to have an airline voucher. In the past, we have been able to cancel purchased flights with insurance with no problem and have the refund go directly to our bank account. I have spent 3 hours on the phone today with both Orbitz and Allianz Insurance and no one is able to give me an explanation as to why I cannot be refunded for this particular trip even though in the past we have had no issue with getting a refund for a cancelled flight. What are you going to do to correct this situation and give my wife and I the refund for the $779.19? And what will do to ensure better customer service for us and your other customers in the future? We have been loyal Orbitz customers for years and have always purchased your insurance to accompany our tickets, but no longer have any desire to use your agency and will gladly take our business elsewhere.
I am extremely dissapointed with this company and believe that existing and potential customers might want to hear my story before booking travel insurance through this company.
My husband was in a terrible accident whilst travelling and spent 4 weeks in the hospital where he underwent 5 surgeries to save his arm. Whilst there were a few staff members which were friendly, compassionate and helpful, the majority of the staff I spoke with throughout this process showed absolutely no compassion and understanding for what my husband and I were going through and caused unnecessary and unreasonable delays making this process extremely stressful and more difficult than it had to be. This company should understand I should have been spending most of my time caring for my husband (and unborn baby) instead of on lengthy telephone conversations with your organization in order to obtain updates and your requirements to process my husband’s claim, telephone calls which one would expect would be made by the company to save time.
As a company that made a 6.6 billion euro profit in 2014, I find it appalling that when rebooking flights from Canada to Australia for my injured husband, this company refused to upgrade me (six and a half (6 1/2) month pregnant) to sit with him in order to provide the assistance he requires throughout this lenghty flight as he only has one functional arm and hand despite the doctors in Canada stating in the certificate in real took to my injured husband’s fitness to fly that he required a non-medical escort to assist him with various tasks. They refused to do this in order to save a couple thousand dollars.
I understand that companies must be profitable to operate however I find it very difficult to believe a couple thousand dollars here and there to upgrade spouses, especially in circumstances like mine would make a dent into this company’s yearly profit. Quite the opposite, one would think it would ensure existing customers are satisfied with the service they receive from this organization and likely to become return customers and to recommend this company to friends and colleagues.
During the process, I repeatedly asked to speak to managers or the dispute resolution team to make a complaint and was continually advised that no managers were available or that I could not speak to managers as they would only repeat what the call center staff advised and that I should email the same staff which show no compassion or assistance and that my email would be forwarded on to the dispute resolution team.
The above are only some of the complaints and concerns I have in relation to the way this company has handled my husband’s claim.
As previously stated, I am six and a half (6 1/2) months pregnant and this company’s handling of this claim has amplified the stress I’ve had to endure during this traumatic experience and I think that any existing and potential customers ought to know this is how Allianz treats customers. They showed absolutely no compassion for a pregnant lady who’s husband spent 4 weeks in the hospital, underwent 5 surgeries to save his arm and had to stay in Canada for an extra 5 weeks.
Thank you to all who left a review…. I just got off the phone with Allianz after trying to change one leg of my flight to 4 days earlier due to a death in the family, they told me to go ahead and pay the $1300 change fee United was charging, and file a claim for reimbursement and they may cover it.
I now know that they will more than likely not cover it, and probably find a loop hole.
AVOID THIS COMPANY! I broke my arm and was unable to travel to Oaxaca, MX in late April. I began trying to get a refund through Aeromexico and then through the Allainz travel insurance. That was started June 1. It is now Oct 4 and there have been 73 emails and constant frustration over this. I have had 6 “International Case Managers,” constant requests for the SAME information over and over again. I have a folder almost 2 inches thick of paperwork they have required. I realize there might be a little language barrier, but did I really have to tell them that “fracture” was the same as “break”? I finally thought it was over when I got the following email on Sept 9: “We would like to inform you that your claim process was successful and you shall be receiving your reimbursement between the 15th and 19th of September.” Well, it is Oct 4 and no money yet! Three more emails to ask the status and **silence.** I am convinced that these clerks are instructed to do whatever it takes to deny a claim or stall and hassle the customer until they give up. I do not give up! $586 is a lot of money to me.
Wish I had read some of these comments prior to purchasing travel insurance for a very expensive, once-in-a-lifetime, trip. Unfortunately a very serious medical condition necessitated the cancellation of the trip. Have submitted documentation after documentation, including notes on RX sheets from my husband’s doctors. All include the diagnosis (Allianz even asked for the ICD-9 code!); all notes attest to the fact that he cannot travel. Submitted every bit of paperwork showing the full fare paid, the cancellation policies of the cruise company & airlines; is this enough? – no., Now have to submit copies of either cancelled checks or credit card statements showing I paid for the trip!! Submitted all that, including copies of e-tickets showing my credit card payment – still not enough. The “paid in full” receipt from the cruise line doesn’t suffice. More documentation needed. The email links are worthless since they don’t show the dates of the “more documentation needed” notes; copious notes will have to suffice. The next step is to retain an attorney. For all of us who have experienced difficulties and pursue our rightful, and lawful, reimbursement, how many folks just forget about these claims? Guess if my claim were for a couple hundred dollars, with all the other issues we’re dealing with in connection with the diagnosis, I wouldn’t be so upset, but here we’re talking close to $6,000 in non-refundable airline tickets and penalties assessed by Viking Cruise lines.
I feel your pain! Same thing is happening to me! Wish I had reviewed then instead of just checking the box!
Sorry I can’t corroborate your experience. I too had to cancel a Viking flight and cruise, with just one day notice before departure. The physician statement form (2 pages of a simple 5 page claim form), a doctor letter, plus basic travel documentation and proof of payment submitted all in a package led to full payment in 16 days, start to finish.
Well, I am sure glad I decided to look at the reviews of this company before I purchased the coverage. The reviews I have read go back to 2008 and NOT ONE was a good review of the company. Seven years and not 1 good review.. My THANKS GO OUT TO EACH AND EVERYONE ONE OF YOU WHO WROTE A REVIEW. This is not a company I want to do business with.
I submitted a travel claim over 6 months ago, and I am still waiting on my reimbursement from all my stolen apparatus. The staff are lovely over the phone, however they are dictated to behave in strict structural mannerisms by the Allianz hierarchy. They will find any loop hole to depreciate the value of your items, and in my case, completely eradicate the items off your claim for unfair reasons. I had proof of my brand new stolen iPad (amongst other things), with a receipt, however they declared the receipt was not sufficient proof as the top of the receipt was missing, and it was impossible for me to locate the original buyer (as purchased off gumtree) to request the full receipt. I had the IMEI blocked for my iPhone 5, and confirmed by my phone company, with other documents that I owned the iPhone 5, yet they declared the IMEI is still unblocked and that I needed more proof. I sent so many emails proving these items belonged to me, and I would always get responses that there were missing documents, or they hadn’t received them. I had to speak to a different staff member every time (over 10 staff members), and inevitably every time I was put on hold for a period of time so they could ‘familiarize’ themselves with my case, and still had little idea of my situation. Allianz, as I have heard from various other people as well, will find any grey areas so that they don’t have to pay you out, and if they are persistent enough, the aim of their game is to get you to give up so that nil reimbursement is payed out. They are a snidey, selfish, money-guzzling, tyrannical organization and without doubt, will leave you in financial debt with less that you were guaranteed.
RIP OFF. A forest fire completely overwhelmed my destination and I had to cancel my trip Allianz didn’t reimburse anything. Representatives sounded like pot heads and english-as-second-language types. “Sir do you have a doctors note for the forest fire”. Seriously, I can’t believe I purchased this insurance thru United Airlines website. Any company associating with Allianz should be shamed.
Horrible do not buy from these people, my mother in law was screwed over AND they were horribly rude. Someone should sue these people hard core! I would if I had the time and resources
I submitted a claim and am getting the same run-around as so many folks have mentioned. Since I work for a company that has an attorney on staff, I plan to consult with him about our next step – which will most likely be a lawsuit.
On the 29th July I purchased travel insurance online for myself and hubby for when we go to USA in 6 weeks, I had no confirmation email sent back to me. I rung the company in Queensland, the first lady I spoke to said she would look into it and ring me back in 10 mins, and never did, that afternoon, I rung again, and this time spoke to a young lad who said there was no record of any payment, and that I must have purchased it from another site, even though my bank details showed the transaction had been debited to my credit card from Queensland. The next day I rung again and spoke to another young lady, who after several hours of communicating back to me in W.A., had found the transaction, but wasn’t sure why it got lost in the system, and said that she would make sure the $291.83 would be credited back to my account and that she would start a new policy which was about $25 dearer, and debited my credit card again. I have been waiting now for 3 weeks, and still have not received my refund. Yesterday I rung again and spoke to the same lady ( I will not mention names) as I have all the names of who I have spoken to, and she said that she would look into it, and if she did not get back to me yesterday she would contact me today, and still I have not heard anything. I am very disappointed in this company, and if I had of known that I was going to have so much trouble, I would not have gone through this company. If I don’t get my money credited back to my account I will be taking this matter to consumer affairs.
Allianz is basically a total fraud. Especially with the whole “pre existing condition”. It’s bsaically a loophole that they can apply to any medical condition if you really think about it.
My sister has been living with an eating disorder for a few years now, and a few weeks prior to our cruisetrip, her disorder took a turn for the worse… We has filed a claim more than 4 months ago, gave them all the required documentation, and every now and then they will send us a freaking letter asking for more document/proof of medical records…
It has been a super frustrating experience with Allianz, and even through all that I still do not know if my claim will be honored.
They need to understand that alot of “pre existing medical issues” can still continue to be life threatening and suddenly resurface or cause one to get extremely sick. A pathetic insurance company.
completely agree:
Allianz failed to pay my claim for not being medically able to go on my trip. Specifically they state that since I sought medical advice for a condition within 120 days prior to booking and insuring my trip they are not liable.
Specifically I saw my doctor June 2nd for ankle pain. Testing and his prognosis based on my visit was arthritis due to a previous injury in 1987 (crushed Fibia and open fracture of Tibia). Based on this and knowledge of my exercise regime this was reasonable. Ibuprofen and/or Advil was recommended.
I allowed time for healing and began exercising (stair climber, biking, and weights) 2 weeks later. On June 30th with no additional issues I booked a trip to mexico.
The first week of July I felt a “snap” in my ankle and had difficulty walking. I again sought medical advice and on July 20th it was determined I had separated my Brevis Tendon from its anchor point. I had surgery for tendon replacement, heal misalignment, and metatarsil deformity on August 13th.
I have reviewed the contract provided my Allianz and literature on their website and come to my personal conclusion I was certified by my physician as only having arthritis in my ankle and was able to travel at that time. This has been a chronic issue for years and never prohibited me from normal activities. The injury documented in July was acute and obvious from a visual standpoint (I could not straighten my ankle when standing and it was considerably swollen). Allianz website specifically states if you have a concern about your medical conditions you should have a physician evaluate your’ ability to travel prior to purchasing insurance. I did this and provided this documentation to Allianz, including the my doctors evaluation that I did not have a separated tendon at this time. However according to Allianz simply because I saw my doctor for this ankle 120 days before booking they are not liable.
I can understand their position from a company standpoint and making money. However if we as people consult our physicians who are knowledgeable to ensure we are capable and should book a trip, then injure ourselves or a condition deteriorates I believe we have done all we can to protect ourselves and the insurance company from foreseeable issues. I also believe if we provide all this information to the insurance company including tests and doctor prognosis they should do everything for their customer.
Based on my interactions with Allianz their people seem nice, however their policies and bottom line are not customer oriented; and they can simply deny a claim for whatever they want without the customer having easy recourse (e.g. who do you take to small claims court to fight this?).
I have never had problems with insurance companies before, and had I read the reviews I found for this one would have never used them. My advice is do not simply use the one that ‘pops up’ when you book with an airline or hotel…….do your’ research.
Very poor service. This company is a scam and fraud.
A TOTAL WASTE! Do not purchase! I purchased a plane ticket and knew there was a high probability that it would need to be re-scheduled. Purchased the insurance THEN got the full policy on what it covers and because it wasn’t MY emergency they won’t reimburse me for cancellation or the money I paid them. The entire reason for purchasing insurance is in case something happens and yet you guys are an awful company and can’t even hold up your end of the agreement. I don’t fit into the cookie cutter reason, so you won’t reimburse me. Worst company ever and I will be sure to tell everyone I know never to use this company.
Exactly what happened to me. I thought I was financially safe because of the policy. I bought the policy the on the same page that I ordered my airline tickets. Shame on Delta Airlines for being aligned with Allianz.
Worst experience ever trying to get paid on a valid claim. The airline was on strike and cancelled my daughter’s flight home from Rome at the last moment so I book an alternate flight and submitted a claim for the cost of my new flight. The policy even encourages you to make alternate travel arrangements when a flight is cancelled. They rejected the claim because they said there wasn’t a “complete cessation of services” by the airline. They were on strike. The airline had ceased flying out of Rome for the duration of the strike. They wouldn’t even respond to my request to explain what they meant by “complete cessation of services”. I advise against ever purchasing insurance from Allianz.
Allianz Assistance USA are crooks. They don’t read their “Contact Us” emails then answer 6 weeks later to tell you it is too late to claim a refund. Even after explaining in 3 emails as well as to one customer service rep and one supervisor that during bereavement travel one does not have the presence of mind or time to think that an initial email was being ignored and that it needed follow up. I had a full 2 days of travel to reach my mother and cared for her for 3 weeks before burying her. Like I really wanted to follow up with these people for the second time “within 10 days”>
This company is horrible and maybe just a scam. I purchased flight insurance simple because I booked a flight far in advance. On the day I was in route to the airport I became very ill and ended up in a hospital emergency room for 10 hours before being admitted for treatment for a week. I filed a claim along with all of the documentation requested by this insurance company. More than a month has passed so I requested an update on my claim. All I received was the following “Claim not found”. I wouldn’t recommend this company to my worst enemy!!! They took my money and refuse to honor the valid claim.
I am not shocked to see so many terrible reviews of Allianz. It does shock me to see such a high review from this website even though there are hundreds of comments from unsatisfied customers.
Same story as most… planned a trip, unforeseen family medical emergency, denial and zero compassion.
BUYERS BEWARE, PLEASE TAKE HEED!
I filed a travel claim with Allianz due to sudden illness, and the claim was not honored. After, providing supporting documentation upon request. As previously stated, they do and will find a loop hole to AVOID PAYING CLAIMS. I could have saved money, if I had researched the company prior to purchasing the insurance. Now I know! Don’t make the same mistake.
i agree BUYERS PLEASE BE AWARE
Just like this person I had the same issue..they will find a million loopholes where as to not remburse you..before I brought this plan i Specifically asked NOT 1 BUT 2 different agents that if I would for any reason happen to cancel my airline ticket will I be rembursed and I was told YES YES sir don’t worry you’re in good hands and we know how it is dealing with insurance company’s but we can assure you that you’re safe with us..well today I found out that I am NOT covered because of canceling and rescheduling my flight AND TO MAKE MATTERS WORSE the insurence got canceled as soon as I first filed a claim so now not only did I NOT get reimbursed but I also do not have insurence..this is a shame and I can’t beleive company’s like this can take advantage of people like this..BUYERS BEWARE,the 22 page policy terms and conditions looks like it was written by a 12 year old and words are all over the place so as to confuse YOU AND ME..you’ve been warn
I too experienced a very disappointing experience with Allianz Travel Insurance. I’m 74 and have had arithritis for many years(the majority of my age group). At the time of my travel I was unable to walk and my doctor advised me not to travel at that time. My claim was denied due to a pre-exisiting condition. I have sent two letters addressed to the CEO and as of this time I haven’t received any acknowledgement of them ever receiving my letters. What a poor way to run a business.
I foolishly spent $291 for travel insurance with Allianz on June 14. On June 22 I went to an orthopedic surgeon who told me that my total hip operation components were loose and that I needed urgent surgery. The doctor told me that I would not be able to fly on my 8/1 departure. When I purchased the airline tickets I had no idea that I had a defective total hip replacement that needed revision. Allianz turned down my claim, saying that I had been treated for a pre-existing condition, even though the condition I had was unknown to me. I spent $5200 on airline tickets. I would have never have risked that amount of money if I had any clue that I would not be able to take this trip with my wife. What is really disappointing to me is that I was led to purchase this insurance on the American Airlines website when I purchased my tickets directly from American. What an incredible scam. AA, are you listening? You are posting offers for travel insurance from a scam company on your website for ticket purchase.
You are correct. Allianz is not in the insurance business to pay claims, but to make money. They will not pay legitimate claims. Do not buy this insurance. Save your money and use it if you need to change your travel plans because once you pay Allianz you can kiss your money goodbye!
Thank you for sharing, I really appreciate it. Now I know who to avoid. So sorry about your experience.
I recently bought travel insurance through Allianz because I have parents in failing health. TUrns out I had to change a return flight to one day prior with a 200.00 change fee. I thought I was covered. But NO. My dad had emergency surgery and I had to come home early. Allianz will not cover the change fee because they say it was a pre existing condition. How is emergency surgery pre existing?? Did he know he was going to have to have this done on this certain day.
Why do we buy insurance if we can’t file claims and get money back.
Don’t buy insurance from this company, they just make money for themselves. Look into your private insurance from a reputable agent. This company is not about serving customers, it is serving itself.
Their services rarely cover you for reasons that your flight will be delayed; mostly for medical reasons or military orders. These costs are covered by most health insurance policies anyway. In general, their policies include only very specific reasons for cancelling or changing a flight. They will also scam you by having the policy being a clickable area, and when you click on the link to coverage lists, it will list all the possible coverage for all possible policies, but will sign you up for one that is non-comprehensive automatically.
If you’ve booked your flight and insurance within the last 10 days, you can contact customer support for a full refund, which is what I did after the fact.
In short, save the money that will more than likely not insure your trip even if you have an issue.
As a Travel Agent I did not know any of this and the company I have as a host has this company for their travel insurance. I had just quoted a price for my client but after reading these reviews I will look for another company for my ancients. I am here for my clients and tier safety. Not to be ripped off as I have read here. Thanks everyone for your information it really helped me in saving my clients from being ripped off. I will do my research and find a company with goo reviews.
Thank you from Debbie Adventures In Travel
If you have had and good experience with a Travel Insurance please feel free to send them my way and I will check them out. I look for the best deals for my clients and try to watch their backs in case they need me and in this case looking for the best in Travel Insurance looks like a place we all need.
Thanks again and please feel free to email me any insurance company that did right by you or did you wrong so I can keep my clients safe.
Debbie AdventuresinTravel14@gmail.com
Alliaz insurance wont pay your claim, first they deny the claim then offer you to go for reopening the claim, then in the end after months they find you all kind of excuses not to pay for your claim.
Before you buy policy from them be sure they tell you all the tricks and excuses.
It is a real shame
DO NOT USE ALLIANZ FOR TRAVEL INSURANCE
I recently paid for travel insurance with Allianz for a return flight. I had to change the date of one leg of the flight as my father took ill and was taken into intensive care and then cancelled the return flight as he died. Allianz found a loophole and did not refund any part as I didn’t cancel the flight completely.
This is no way to treat a customer much less a recently bereaved one.
This company should not be in business.
DO NOT USE ALLIANZ IF YOU NEED TRAVEL INSURANCE.
I had travel insurance and needed to change one leg of a flight and cancel the return flight because my father died and they did not refund any part of the trip because I did not cancel both flights of the journey. Absolutely appalling way to treat a person particularly a recently bereaved one. They don’t deserve to be in business.
WHAT A SCAM!!! ALLIANZ IS A HORRIBLE COMPANY!!! I spent $600 for two Andrea Bocelli concert tickets from Ticketmaster and paid $30 insurance from Allianz. I filed a claim from them since I will be out of the country during the concert. I wasn’t approved. They said since there’s no health emergencies or death in the family, they won’t refund me my money back. What’s even more unbelievable was the representative that I was talking to asked me, “Well, let me tell you why we can’t refund your money. How do you think the company can make a profit if we refunded every claim?” What kind of customer service is that?!!! What a scam!! The only way you’ll get your money back from this company is if someone died in your family! What a waste of time and money!
Dear Prescilla, I’m sorry to hear about your experience and appreciate you providing us with the feedback, as this will give us an opportunity to improve our products and customer service. Our event ticket insurance provides coverage for much more than just a death in the family but there are terms and conditions with the coverage. We want our customers to make an informed decision when they make a purchase, which is why you have ten days to review the policy to make sure it fits your needs. If the policy doesn’t, we will refund your premium, no questions asked. I’m sorry your policy didn’t provide the coverage you needed.
You guys are Liars and are a very very bad company,you just refused my claim,,a claim that I called before I brought this plan to make sure it was covered and was told it was and now it isn’t..ontop of all that you canceled my policy and it is no longer in effect because I filed the first claim..very very bad company and I WILL complain all the way to the top and hopefully we can get a class action lawsuit on your company for its shady buisness operations…SHAME ON YOU
DO NOT purchase Allianz travel insurance. We had a death in the family during our trip which resulted in us changing our return flights and Allianz did not cover the change in fight cost. They were able to find a loop whole in the policy to deny our claim. They will always find a loop hole!!
Thanks to all this feedback, I canceled my purchase. You have to make sure to cancel the policy within10 days of purchase though (and before travel starts).
One other issue is that the amount I was charged (according to my credit card account) was about $11 more than what Allianz is claiming to have charged. So now I am requesting them to fix this. Else I have to dispute this discrepancy with my CC company.
Dear Jose – I am so sorry to hear you had a death in the family – I too found myself in the same situation and Allianz treated me in the same way. It’s such a difficult time to be the victim of a scam. I wish you all the best.
What a nightmare dealing with this company. You are better off giving the premium as a donation to a needy person.
It is ‘not a covered benefit’ is the standard line, no matter what the policy says. EVERY TIME I was put on hold or transferred, I got disconnected and had to go through lengthy voice mail and repeat same information to a new person each time. Only once I was called back by Linda.
Very very frustrating. Idea seems to be to pass the buck to some one else and in passing to a new person, you get disconnected again.
This is THE worst travel insurance ever! I wish I had read all the comments before purchasing.
If you have a pre- existing condition and you experience a medical emergency while you are travelling they will refuse to reimburse you. I had a medical emergency and had to cut my trip short as my medication got destroyed. We had spoken with their nurses multiple times and they had told me that I would be covered if I had a paper from the doctor. Apparently this was not the case!
I find this company to be un acceptable! PLEASE DO NOT PURCHASE THEIR INSURANCE.
Same general comment here. Alliance was no help when our flights were cancelled twice out of Boston due to a blizzard and we had to drive to Philly to keep our family vacation intact, and when our luggage was lost for over a day on the return (including tennis rackets, etc. …), etc …. Every thing and circumstance we actually encountered that we thought should be insured was apparently not — but there’s also a good chance the rep was just lying, or incented to lie to keep claim payouts under his watch down. What we were told was that travel insurance does not insure you when a flight is cancelled, rescheduled, etc … due to weather, etc …, and all of the damages that result, or, apparently, lost luggage when it is lost on the return trip, and on, and on …. This is the first and last time we do business with anyone or business who uses Alliance. All that said, given the emails I’ve read, and that the claims reps deny and lie first — and are likely incented to do so — I will likely try again, despite being told that my policy does not apply to any of the circumstances we encountered.
Allianz Travel insurance is a complete hack! When buying the insurance when you buy your flight tickets they only give you one package option and they falsely advertise it as a complete coverage for if you have to cancel or modify your trip plans in any way. They then send you an email confirming your insurance coverage and when you look at your policy on their website it says you are covered for these things “up to the amount purchased.” However you have to download a separate link that is hidden as your “certificate” that clarifies in small print that you’re only covered for medical emergencies. BUT that’s not what your specific policy on their website says. They advertise your coverage as “complete,” but in reality it’s below basic. Their customer support staff barely know what they’re doing and are unhelpful. Their supervisors are even worse.
I am not sure how to post my comment so here I go with this. What a horrible
experience! I would like to start a class action suit against ALLIANZ because echoing everyone else’s sentiments, they are a joke.
Purchased insurance in January for a trip in April to Chicago from San Diego for a
test I was going to take for the Courts. Two days before, I ended up with an abscessed tooth and had to cancel because I was in too much pain to take a test where I had to mentally focus. I had purchased insurance and requested a refund on my plane ticket (not the cost of the test, $250 or the hotel at the Hyatt). They requested documentation. I sent what I had from the dentist. Now they are requesting documentation from my primary physician. I didn’t see my primary care physician because it was a dental problem. That’s like hiring a lawyer for a court proceeding and the Judge tells you to go get a doctor to represent you!!!! How crazy is that?
Anybody up for a class action suit????? Because this is unbelievable! If I had read these comments, I would have never purchased the insurance.
I wholeheartedly agree! SCAM! They make it seem like you are getting complete coverage! I filed a claim for delayed baggage and was rejected because it wasn’t on my policy and yet everything I received mentioned it. WASTE!
I wil never ever waste my money ever again but will I ever fly with delta!!! I had unfortunately lost my job so I would be unable to travel …I filed a claim and was denied because was working with the company consecutively for 3 yrs…however I have been with my company for 8! Just last year however I was a pregnant and had to be put on bed rest which I recieved short term disability for …but they argued that it’s not under the same company name!!! Seriously what a joke . Even worse when I filed the claim they told me to cancel the flight ASAP… Which I did so I called fhem to see about rebooking the same flight or changing it ..then they tell me it’s gonna cost an additional 200 per ticket each way! Mind you I paid 1100 already!!! Then the customer service woman wa really rude and hung up on me!! I can’t believe this!! No wonder why people hate to fly ..I just gave them 1100 for absolutely nothing …BIGGEST SCAM EVER
Wish we would have read these reviews before buying. This company is a major scam. Do not purchase please.
Allianz is a waste of your money. We booked a $6000 trip to Tunis and there was a terrorist attack a week before we left -so we cancelled. Our trip was not covered for our claim because they found a minor police related incident that I still cannot find on any website except wikipedia and used that to deny our claim. Travel insurance is false and gives no valid support. Even the appeal process is wooden and un-human.
I note that someone could not collect from Allianz for costs of changing flights because of emergency. I suggest you call your attorney general in your state. I did, and they paid the change fees.
However, they refused to pay for lengthy hotel stay, caused by illness they claimed you have to be hospitalized.
Allianz offered zero help in our medical crisis while in Beijing.
Never, Never, Never use Allianz . They have so many excuses NOT TO PAY!!! So many loophole. Don’t buy from this company!!!!
Stay away from Allianz. I just had a very negative experience with them when trying to change a flight. They would not pick up the $200 change fee from the airline and I was told they NEVER make any exceptions because if they make an exception for just one policyholder then they need to make exceptions for all policyholders. The manager Tony Valencia encouraged me to file a claim while at the same time admitting that the claims ALWAYS get denied.
I bought a policy for a plane ticket I purchased for my Mom. She became sick and the trip had to be postponed. I filed a claim, and Allianz status is claim paid, but we never received the payment. I’ve tried to contact customer service three times so far, and have received NO response. Unacceptable. Those of you complaining about them not accepting your claim should know that even if they did accept it, you wouldn’t be paid for it! Completely dissatisfied with this company.
They lost our lugguage for 3 days after we got home. Some of our medications were in those bags. We took out the insurance for the trip, but since the insurance expired the day we got home, they said it was not effective by the time the lugguage was delivered. How lame is that? Absolutely check out other companies.
We had “comprehensive coverage” which provides “reimbursement for the covered losses you incur for a trip that is cancelled before your departure date”. Then we found out that Norwegian Cruise lines cancelled our cruise (the Epic has to be dry-docked for rehab, etc). Then we found out that our coverage won’t cover the cost of the flights which are now worthless.
NEVER purchase Allianz Travel insurance. Basically, unless someone dies, they don’t cover anything. They are totally useless and the woman I spoke with was completely rude. My father, who is recovering from a very serious illness and surgery, scheduled a vacation that conflicts with a trip I had planned. I called and explained why I needed to move my flight, to spend time with my recovering father, who planned an unexpected trip, and her response was “So you need to move this flight so you can take another vacation?” Not only is Allianz running a scam, but they also apparently don’t teach empathy to their customer service employees.
I’m usually in sympathy with these negative reviews about Allianz, but this one is a bit of a stretch. The writer’s father has recovered enough from a “very serious illness and surgery” to schedule a vacation trip. Apparently the father didn’t think enough to consider spending his vacation time with his offspring, the writer, so he scheduled his vacation trip and it conflicts with the writer’s previously planned trip. The writer is berating Allianz because they don’t agree that the writer’s desire to spend time with his/her recovering father on the father’s vacation trip is a legitimate enough reason to change the writer’s flight. While I am sympathetic to the writer’s desire to spend time with his/her recovering father, who is well enough to take a vacation trip, I just don’t see that the new opportunity for the writer to spend time with his/her father constitutes an appropriate reason for someone else (Allianz) to pay for the writer’s change in opportunity choices. Maybe what really hurts here is that the writer’s father didn’t think to make his travel choices coincide with his offspring’s plans. Who knows? Maybe the father wanted to spend his vacation time alone, or perhaps with someone else other than the writer of the comment.
I booked a flight and purchased flight insurance as I usually do since I travel quite a bit. I called into Allianz to file a claim since a trip I was taking canceled due to the people I was going to go and see informed me that they would not be able to meet after all. I was told that I could not file a claim because my going out of town to meet friends was considered a business meeting of which I objected to the Allianz associate. I asked him that if I were going to see a football game, see a family member, etc. things changed that then I could not file a claim? He said I was correct. I asked him if I were going to a business meeting and it was rescheduled that I could still not file a claim. He said I was correct.
Folks, in my opinion this is a scam because even though you buy trip insurance for the very purpose of things changing you cannot use it. The funny thing for me is that I used my airline miles to purchase the ticket so for all practical purposes Allianz is really out of nothing in terms of a reimbursement for my trip but rather I am which is my miles and the cost of purchasing trip insurance.
I do understand that you folks don’t know how to pay attention when you are purchasing something as important as an insurance products. If you don’t reasearch and READ! before and after your purchase, how can you complain? Have you heard about common practices, insurance policies will ALWAYS have covered reasons and exclusions! and will require proving documentation. Please have some common sense before making a fuzz about the coverage that an insurance provided or denied.
Don’t waste your money, whatever problem that you have will not be covered. Crooks!!!!
This is insurance is a joke. They will not reimburse you no matter what your reason. They are around for one reason and that is to take your money. They went as far as wanting to research my families personal business online. I spoke to a supervisor and was no help. This company is disgusting.
Never ever use them.
It is a complete waste of money. They will find a reason not to cover you, even if you ask specifically if your are covered before you file your claim. Their reasons sound like this “oh no mam you were wearing a red shirt and you should have been wearing a blue shirt.” And next time when you call in “I understand you were wearing a blue shirt this time, but on January 21, 2015 the color changed to orange. I’m terribly sorry.” This company is a joke.
Traveling from the northeast in the winter time I always think it is a good idea to have travel insurance. With that being said, I booked a trip to FL in Jan to see my parents as my mother’s health was declining. During my stay my mother was put under the care of Hospice and it was necessary for me to extend my trip to help my father care for my mother. The policy states “trip interruption due to health reasons of someone you are visiting”. I called Allianz to review the reason for my interruption to be sure I was covered. I was told that it sounded like a covered reason. Well it seems that any pre-existing medical condition is not covered. So if your mother had a heart attack 5 years ago and then had another one while you were visiting you would not be covered. Ridiculous! Very disappointed with the service and it seems that their customer service reps might need more training!
Garbage.
My flight was delayed 3 hours, therefore I missed the connecting flight. Paid for hotel. The next day the airline booked my flight wrong (my connecting departure flight was scheduled to depart before my flight was scheduled to arrive), leaving me stranded and having to rent a car and drive 3 hours.
On my return, same thing. 2 hour delay, missed the connector. Pay for hotel, hours and hours at airport, get home a day late.
For all of this, my policy covered nothing because the flights were not 6 hours late. Obviously a 3 hour delay is going to cause you to miss your connector, which is what I thought I was buying insurance for.
I should have read the fine print and other peoples reviews.
My Friend has a daughter, 15 y.o who resides in Canada and is Canadian citizen. My Friend is a US citizen. She visits her during March break, summer vacation, and winter vacation. My friend want to get her a travel medical insurance. who would you use?
He called TD bank travel insurance, but limits single trip to 17 days. Allianz Canada offers only 30 days on a single trip. He needs more, up to 60 days. Any suggestion?
I recently purchased Allianz Rental car protection thru Hotwire. For some reasons, I had to cancel this reservation well before my trip began. While hotwire promptly cancelled my reservation, Allianz went ahead and charged my credit card. This is even after the fact that they were informed by Hotwire about the cancellation. This to me is a very sleazy behavior and policy of Allianz. I will never buy any travel insurance thru Hotwire again. It is sad that Hotwire continues to keep them as insurance partner.
I had a very disappointing claim with Allianz. I bought insurance for my international flight. Unfortunately, my flight was cancelled due to the blizzard back in January. I contacted the company and mailed in all the information they asked from me. Thayer Never help me obtaining another flight! I missed to days, mised my local connection ( international ) and missed a very important event and had to spend money for the incidentals including hotel. And now, they are denying my claim. The personnels that I spoke with were so monotonous, and parrotlike, kept on repeating the same line as if reading the same line.
So frustrated with this company. Will never buy insurance from them again!
Greetings , i purchased the travel insurance for our 6day trip to the florida keys , flight down and trip itself was fantastic // however on the return flight the plane us air flight 1807 was delayed by 2 hours at first then they delayed again another hour , total of 3 hour delay // we had a connecting flight to catch in philia off course we missed that and the airline had no other flight out //by the way we didn’t land until 1;30am no train nothing available , so there we were , so i called my son a police officer and he took off work and drove 2 hours at 1;30 am at night to come get us and bring us home , so i called allianz insurence and there words were you have to be delayed 6 hours or more to qualify well you all know that most flight that are delayed more than 2 hours you will miss your connector , especially at 1;30 am in the wee hours of the morning // so they read the fine print off the policy that was on page 10 say ing a delay of 6 hours to qualify //ok so what about trip interruption clause // he says falls under same clause // ok what about trip cancellation clause // in essence us air cancelled my connector ??? agent says same thing // so another words thats how they make there money by not helping a paid policy holder his due compensation fee for a legitimate claim!! so that will be my last time with this ins company ALLIANZ GLOBAL ASSISTANCE// A VERY UNSATISFIED PAYING CUSTOMER // BEWARE OF THE FINE PRINT ON PAGE 10 TO 20 BE PREPARED TO SPEND A DAY READING THIS POLICY AND MAY HAVE TO CONSULT YOUR LAWYER TO DECIPHER TERMINOLOGY TO UNDERSTAND ITS DIRECTION ,,, Art Etnoyer from pa.
My experience with Allianz is terrible! I booked a vacation getaway to Las Vegas for my husband and I, the first silly holiday in 45 years, and 11 days later, about half way to the departure date, our daughter had a very premature baby. This means that the 1.5 lb baby is in the hospital for months, and we grandparents are looking after the other seven children in the family.
And I’m supposed to go to physicians who aren’t involved (family physician or specialists who are working in life-or-death situations) and ask them to fill out a form for the grandparents travel?? Who would do that?
So, this is the second time I’ve insured and haven’t been able to claim, and I’m very sure it’s all a scam. There has to be another way to verify the validity of a situation.
The initial operator, who said it would be covered in this situation, should have just told me the truth – it’d be too difficult to follow through. It makes me hate travel!!!!!!!!!!! and insurance companies!!!!!!!!!!
Don’t buy this insurance. I submitted a claim a month ago and still have not had a response from them. I keep getting emails that say they will respond in 48 hrs but then never respond. There are better companies out there. Forget Allianz.
WASTE OF MONEY! I purchased this insurance on Feb 5. I am in the military and as some people might know, plans can change from one day to another. Leave can be approved one minute then revoked then next or they may simply ask you to change your dates due to mission readiness. I had to change my dates around and the airline is charging me $200 per ticket. I thought the point of purchasing insurance was to have piece of mind and that was not the case. The insurance company will not cover the fees! This insurance is pointless!
We had Allianz insurance for a cruise to Alaska to celebrate our 50th anniversary. My husband went into Hospice one month before the date of the cruise. My husband felt so awful about our missing the cruise and ‘losing’ all that money.
Throughout the (short) process of getting a complete refund through Allianz, those I contacted were empathetic, helpful, businesslike, and prompt. When we got the refunds through Allianz, my husband was overjoyed. Seriously, he felt like a weight was lifted from him. He died soon after.
WORTHLESS!!!! RUDE CUSTOMER SERVICE TOO! WE NEEDED TO HAVE OUR EMPLOYEES ON A JOBSITE 4 DAYS LATER THAN WHAT WAS BOOKED WHICH I WOULD CONSIDER AN UNFORSEEN INTERRUPTION, HOWEVER, THEY WOULDN’T COVER THE CHANGE IN ITINERARY BECAUSE NO ONE DIED!!! HOW IS THAT FAIR???? COMPLETE CRAP IF YOU ASK ME!
Bought the insurance at the time of purchasing cruise tickets, 6 month prior planned trip. I bought it in case my travel plans had to be cancelled due to sickness or death of a family member. My father became very ill 2 weeks prior my vacation so I had to cancel my cruise due to his illness and stared making plans to go and take care of him. Unfortunately 1 week later, he passed away and I had to travel to another continent to arrange his funeral. Upon returning I emailed required documentation such as insurance claim, death certificate and e- tickets. They never called me or e-mailed me their final decision, I had contact them myself. They decided to not reimburse me for my cruise; the reasoning was that my flight itinerary did not happen on the exact day of my planned trip (I was 2 days off). I guess, they expected me to land on the cruise ship in the middle of the ocean just 2 days before it returned to back to Florida. I’ve learned my lesson: never buy anything from Allianz. They will always find a loophole and the customer will always loose. It is a business after all and they are here to make money. You or I, the little people, don,t count. Just remember, next time you are about to travel with Allianz make sure that if any of your loved ones get sick or die, they do it on the exact dates of your planned trip, or your claim is denied.
I purchased Allianz travel insurance through Travelocity. I am a 68 year old woman who has been battling breast cancer for 8 years. It has been in remission for quite some while and luckily I have excellent doctors who check on me constantly. In October I made resrevations to fly to Chicago to visit my daughter and attend a wedding. I bought the insurance because you never know when u have cancer, when it could strike again. Two days before I was supposed to go, I found out that my cancer had spread to my bone marrow and I would have to start a chemo treatment and needed a blood transfusion. Of course I had to cancel my trip and thought how lucky I was to have insurance. Unfortunately, Allianz isn’t in business to help people, but only to make money. They said it was a preexisting condition and I had office visits 4 months prior and would not cover it. Never mind the fact that cancer patients have many office visits just to make sure things are all right. Just because I have been treated for breast cancer for many years, means that they won’t cover. Please do not buy this insurance. Read the reviews and see how they will go to any lengths to not honor your policy. If they won’t help a cancer patient, I doubt they would help anyone. This disease is hard enough than to have to fight a multimillion, compassion less company. I guess they need the money more than I do.
Unfortunately, every single travel insurance company I have come across says the same thing, if you have a pre existing condition they will not cover it. It is not (again unfortunately) just Allianz but every insurance company. I feel for you I really do, as cancer is a horrible thing, but not one insurance company I have come across will cover pre existing conditions UNLESS you tell them about it upfront and pay more for your level of cover. (As you are more at risk) Some do not even do this but some do.
Travelandgo seem to consider of any pre-existing medical condition and evaluate it.
TID (Travel Insurance Direct) got fantastic reviews so they might do it also (but haven’t looked into it)
Hope this helps in future, as I know most travel insurance companies and just pure insurance companies, are sneaky in the fact they will hide behind their T&C’s but they are a business and in it to make money (doesn’t excuse them for most of the stuff they do, just is WHY they do it)
I did use Allianz on my recent trip and they paid out my treatments to a Chiropractor (after such a long flight I was sore as and had trouble with my neck and back) and I ended up with a throat infection from the plane flight over also, they covered it all.
Waste of money!
Don’t take the Insurance option with any airlines ! They will always find one of their conditions to avoid refund you!!!
I just had the problem with KLM ticket and a missing departure! You can’t count on this insurance even sold by the airline as super cover !
They are just “sorry that te response could not be more favourable”! And me I’m sorry to select this option with my 585EUR flight because I waste this money and never left
My experience with Allianz has been horrible. In July 2014, while in Vancouver awaiting our cruise to Alaska, I was hit by a bicycle and broke my femur. We could not go on the cruise. It is now January 28, 2015 and I am still fighting to get the balance of my money back. I am an anal accountant and sent complete summaries along with every receipt and other required documents. They reimbursed us for the cruise, but every other item took multiple follow-up submissions and calls. I have submitted some items 5 times. I have over 100 hours into this. It seems as though they just try to wear you down so you will give up. I refuse to stop. I have not asked for anything that I was not entitled to. I paid for the insurance in good faith and they should have reimbursed me accordingly. Believe me, I would have rather been on the cruise!
I totally agree with Dawn. I filed all the docs they asked for. I had not heard anything from them so I called for an update (because the on-line system could not retrieve my claim) I was told that I had not submitted my itinerary and payment records. I re-sent them to then be told that my e-ticket from US Air and credit card statement were not sufficient. Basically my experience with them is they will make you run in circles until you give up. It worked. I gave up. I WILL NEVER BUY TRAVEL INSURANCE FROM ALLIANZ AGAIN.
Allianz Travel Insurance is a TOTAL RIPOFF!!! DO NO WASTE YOUR MONEY buying there policy because it’s utter crap.No matter if you have a legit reason 100 percent of the time you will NOT get your money back from them . A death happen in my family on my fiance side. A supervisor told me I qualify for a full refund so I believe him which was my fault. The women I spoke with today was a supervisor as well”Tony ” said my fiance is not my immediate family. That’s why my claim got rejected. He is my family oh man was I livid I told her their company is crap and customers shouldn’t have to jump through hoops to get a refund . However, none of the rep told me about the 10 day refund. Even though he was my fiance at the time I live with him and we’re married even still If their is a death in your family why would I take a trip out of state when your family need your more for emotional support.That company just care about your money and are a bunch or liars.You are not the only traveling insurance company there is I will not return ever.I will let people know my experience
Allianz travel insurance is a Rip off
American airlines change my schedule by 12 hours and i had to cancel my tickets. American airlines gave me a full refund.
Now Allianz travel insurance refused to give me my $250 back because the delay was only 12 hours not 24 as they required to be 24 hours.
this is unreal
please do not waste money with this company
I purchased this travel insurance through USAir for a flight to Arizona. I was promised a full, “no questions asked” refund on the total cost for both reservations should something prevent us from traveling. Approximately 2 weeks before the trip, I was advised by my physician that I had become very anemic and was unable to travel, thoughI was cleared to travel at the time of purchase. When I called the insurance company to inform them that I needed to file a claim, the representative told me it would not be covered as it was a complication from a pre-existing condition. This determination was made prior to me even filing the claim. I went ahead and filed the claim anyway with a report from my physician stating the anemia caused me to be unable to travel, a condition that was not pre-existing and was not present at the time this policy was purchased. Allianz refused to provide me with any type of refund, despite having reports directly from my doctor explaining this condition was not pre-existing. Now I am out all of the money for the plane tickets and the money I paid for this misleading policy! I would not recommend anyone purchase this insurance. They are unreliable, unwilling to talk, and unreasonable. Very, very disappointing.
I was delayed 4 hours for whatever reason. Then after the plane arrived i was stuck in a different city for the night after missing my connection . I was told this is a delay as the airline was not down for 12 hours not an interruption. There for there is no claim cause i did not have delay insurance. Total ripoff and now that I am stuck without 11 hours of my time and hotel i should not be staying at with them repeatedly telling me this is a delay. BBB will be contacted and i will file a complaint with the GROUP . NEVER USE THIS COMPANY!
DO NOT WASTE YOUR MONEY! FIRST READ THE FINE LINES…. YOU WILL NOT BE REIMBURSED UNLESS: Trip cancellation is under these EXTREME circumstances (Basically a serious medical reason, death, traffic accident, or jury duty…Below is from their contract):
Specific requirements:
Injury, illness or medical condition:
A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel. A family member who isn’t traveling with you is seriously ill or injured.
Specific requirement:
The injury, illness or medical condition must be considered life threatening, require hospitalization, or he or she must require your care.
Death
You, a traveling companion or family member dies.
Specific requirement:
A traveling companion’s or family member’s death must occur
before or during your trip.
Quarantine:
You or a traveling companion is quarantined.
Traffic accident:
You or a traveling companion is in a traffic accident on the way to your point of departure
Legal:
Jury duty or court-ordered appearance
Environment:
Home uninhabitable. Your primary residence is uninhabitable because of a natural disaster, fire, flood, burglary or vandalism.
I really wish I had read the reviews before purchasing travel insurance from this company.
I have been dealing with this for so long that they have actully changed their name since this whole process began.
Feels like dejavue reading all the other reviews.
1) They lost all the paperwork I sent.
2) When I resent it all they said that I had left out the doctors report (which was complete BS).
3) I resent the doctors report.
4) They apprantly misplaced it.
5) I screamed and pulled my hair out but resent it.
6) I had to resend proof of purchase (CC statement) cause apparentlly sending the copy of ticket is not proof enough.
7) Jumped thru more hoops than a seal at a circus but that was not enough.
8) I was then told the file had been closed due to lenght of time (ahhhhhh!)
9) Got brusied for slapping myself for dealing with these rip off artist.
I will definately be posting this review on facebook and twitter with the hope of saving others the painful experience I have gone through.
DO NOT BUY INSURANCE FROM ALLIANZ. There is a link on USAir to insure with them. They have a nice little scam going. Allianz pays NOTHING. They delete everything in the small print. I had a first class trip to NAPA planned and when the earthquake happened, I tried to get Allianz to help me get a refund. NO WAY. BRICK WALL. I’ve told everyone I know.
Purchased insurance, and it was the biggest waste of money. Their customer service is horrendous and regardless of your reason for cancellation will say it does not apply to you. I asked what documentation I needed to make them take my cancellation and was told it didn’t basically didn’t matter. It’s a complete scam!
Was sold an all-inclusice package by Ribu Hotels and offered trip protection vial Alliance where for “any reason” I could not make the trip, my money would be refunded. I tried to cancel 1 month before the trip and was referred to Alliance who walked me through their “real deal”. No refunds, cancellations or transferability / reschedule unless I had a certified medical situation, was laid off, or had a legal reason. I lost $3000 on this trip and I will NEVER NEVER NEVER use a travel service for a vacation again in my life. Folks — it’s better to make your own arrangements and don’t go for these “flimsy great deals”! Thank God for the internet where you can now book your own vacations without snakey travel agencies and their “deals”.
Most of these comments are regarding incidents which Allianz does not cover. I always read and review insurance before buying it before just clicking “add insurance” on my Orbitz trip. There are exclusions but not many, read carefully though.
Allianz just sent me a check for the full change fee of my ticket because I was summoned to a court appearance. They’re excellent, I have legal issues sometimes and I need change my ticket so I always get this insurance.
I bought this insurance for three consecutive years, but I would NEVER buy it again!!!!! Being a AAA member, I was referred to this insurance at first. I thought it was good until my child had an accident in a foreign country. I even recommended this insurance to everyone I knew (I’m a certified travel agent). I feel TERRIBLE for having done that, so I need to do the damage control. It is a waste of money and time, DON’T buy it! It took them forever to translate the documents which would probably take me a day.
This insurance would NOT help you when you need it the most!
We have been loyal Allianz clients over the last few years. We have had two occasions to use our policy, once for medical treatment and once for being stranded overnight in Newark due to delayed flights. Both times we received awesome service! We were reimbursed within one week of filing our claim on the medical, and within 15 minutes of our call from the airport, Allianz had booked us a hotel and arranged for transportation and food during our unexpected stay in Newark.
Every case is different so keep an open mind.
For the first time in 50 years we filed a claim for a travel bag ruined by the shipping line as they were loading the bags from the check in to the ship. We filed all the claims sent them certified mail, at least three times. When I spoke to a supervisor he knew nothing about it. He seemed dozing off on sugar or somthing. We now use the ship’s insurance which our travel agent said that yje ship’s is 50% less.
DO NO WASTE YOUR MONEY – It’s a waste of time and money. I was unable to go to my trip as planned because my mom got sick few weeks before my trip and was hospitalized. I submitted all the docs they requested, which they continued requesting something new every time. Customer service was rude and very defensive. I did everything as requested including buying my flights with same airline but that didn’t matter at the end. Their reason to declined my claim was because my mom’s medical situation was a “recurring illness” she had which they don’t even bother to care why she was in the hospital twice during that year.. but was enough to declined the claim.
This insurance company is just BS..
Dear Magali,
I’m very sorry that the insurance you purchased didn’t provide the coverage you needed. If you would like to talk about your claim or walk through your policy, please email the HelpTeam at Help.Team@allianzassistance.com. Sincerely, Sarah, HelpTeam
I totally agree, I second you on that.
DO NOT BUY ALLIANZ TRAVEL INSURANCE. YOU WILL WASTE MONEY. We paid a lot of money to buy a policy for a expensive holiday to Australia and other countries.
Before we began the journey the flight got cancelled and the ALLIANZ customer service told us that she could not help since we had not began our journey and this was the first flight. WHAT A LOAD OF CRAP>
BUYER BEWARE DO NOT WASTE MONEY- our policy turned out to be a peace of toilet paper. We were recommended this policy by AAA and even AAA agent could not help us get ANY help or compensation.
The customer service is terrible. First the woman told me the claim was closed because they never received the documents they requested. When I told her I mailed them to the doctor to fill out months ago, she found them. First she said they only got one page, then she said they did get all pages. I have no trust for anything I was told, because the answer kept changing.
This is the last thing I want to deal with, because my father has passed away. The representative’s tone was very cold, as was the manager’s. I got no sympathy. Instead, I was treated like a criminal. I feel like they were looking for any problem with the claim or any reason to deny payment. I know insurance companies are not exactly known for being warm and fuzzy, but come on! Have some damn compassion. Even if you end up denying, can you treat me like a human being?
I will never use this company again. I will tell everyone I know about my experience, including the AAA agent who referred me to them. They need to know people are getting screwed.
Dear Laura,
Thank you for taking the time to give us your feedback, as we take our customer’s comments seriously. I am extremely sorry about the experience you had with our company and will share your comments with our Customer Service and Claims department.
Sincerely,
Sarah, HelpTeam
Disappointment all around. It took over a year to settle my claim. And by settle I mean for Allianz to reject it. They kept asking for more information, but only when I called to check on the status. There was no indication at each step what else they needed. Finally, after a year, when they had everything, they determined that since the trip canceling illness had a history, the claim was disallowed. Apparently you can’t cancel travel due to an illness that is pre-existing. Make sure your illness is brand new before obtaining travel coverage.
BIG RIPOFF!!! Terrible customer service. They hung up on me several times. Don’t buy it !!! Stay away from this insurance. They don’t follow their policy
RIP-OFF
They will definitely not pay you even if you have all paperwork needed.
They find every way possible to deny your claim finding the smallest of fine print.
Looks good when you want to buy from them, looks impossible when you actually need them!!!
Dear Nick,
If you would like to discuss your situation, please email your information to Help.Team@allianzassistance.com
Worst policy ever!
I am an international student studying in USA. I took their student plans and unfortunately met with an accident.
1 month after submitting all the documents, I am still running around with a new set of documents to be given every time.
I think students should definitely not go for this, as there actually have been instances when my assignment deadline is due but because of my claim I’m filling or chasing around these people.
Also the customer care people are not aware of what would be covered. Sad!
FYI, I am still waiting for the claim to be settled.
Dear Suyash,
I’m very sorry about your experience with our claims process. If you would like assistance, please email the HelpTeam at Help.Team@allianzassistance.com
Allianz Travel Insurance is a TOTAL RIPOFF!!! I have been purchasing this additional add on for years and years, just for a little added piece of mind. During my last trip out of the country I needed emergency dental work done. Trust me, if it wasn’t an emergency I would have waited to get back to the states instead of using a Honduras dental practice. Filed a $600.00 claim, not a big dollar amount and filled out all the paperwork, submitted all the paperwork I received from the doctor and then was completely blown off by Allianz. Total run around, transfers to one place than another hours spent on the phone and getting no where with my simple and inexpensive claim. This place it total Bullsh*t! What a rip off!
We had to file due to my travel partner’s sudden illness. Doctor filled out the paperwork rather easily (fairly simple form) but I found out about 2 weeks later that one line was not filled out. When I spoke with a gentleman on the phone and tried to explain that it was the same date as the doctor noted on the next line, he said it had to be filled out. He got a little bit curt and rude and practically hung up on me when I tried to explain that it was the same date. In any event, we got the one line filled out and resubmitted it.
Found out about 2 weeks later they approved the claim and we recently received the check in the mail. Fairly easy process. Customer service is not so good though.
Dear Kay,
Thank you for the feedback, I will share your comments with our customer service department.
Please find my story below they stole my money and trying to convince me they are right .
watch out.
To whom it may concern,
My certificate numbers are (2571297 & 2571339)
I have faced a very unusual treatment with Allianz Egypt, which has shocked me to know that such a big organization could perform in such bad and in consistence behavior.
Please note that I consider this fraud. And it’s due to the unprofessional act of the employees here that has resulted to this but the company refuses to admit such a thing.
I have 2 certificate with your respected company since 2010 , I paid them off for 1 year & 6 months ( They were automatically withdrawn from my personnel account ) but under forgetful circumstances I changed banks and left this account empty . this resulted in the un- payment of the certificates for almost 6 months , the issue here that as per contract you state that after 30 days of not paying you contact the client as a reminder ( didn’t happen ) then after 45 days you send a written letter to the client as a warning of the cancellation ( didn’t happen ) .
what happened was that after 4 Months assuming ( as per your system says : you called my house and reached my father ) but not me then also assuming you sent a letter to the address saved on your system ( that has no reference what’s so ever ON YOUR SYSTEM that it was sent ). After a lot of negotiations and phone calls to the customer service I have reached no solution other that I have been stolen by your respected company as I have paid 5400 L.E and had only 6 month left to be fully eligible to take 95% of Invested money but my certificate has been canceled without my notice nor my consent. I have tried all possible ways to prove that I wasn’t mistaken and I request my money or to continue the certificate, but to continue the certificate I was offered to pay almost same amount or more as a compensation for the cancellation and for the un paid period (which isn’t my fault and which happened without my approval) so I refused. Then yesterday when you have deducted suddenly for the other certificate from my account, I decided to put an end to this mess, I have been into this fraud cycle for the past 2 and a half years, And I refuse to be in this situation because some employees don’t do their jobs and it ends up with me being stolen by a company with a big name like Allianz. I visited your Head Office here in Egypt and met Mr. Ayman the Customer service manager, I explained my problem hoping that I find some understanding and even offered to lose 10 % of what I paid but to take the rest of my money. All I was faced with was someone who just tried to prove that they weren’t wrong and that I should settle for the fact that I was stolen because this is what insurance company’s do ( he even gave me an example of himself being in the same situation and he left his money cause this is what insurance companies are . I went to solve One certificate problem and due to him I decided to Cancel my active certificate for I only realized that I will be further stolen and that it withholds no benefits what so ever for me . I revised the evidence that state that I was informed that my certificate was canceled and the only letter he found to print out for me was a letter in December referring to the earlier letter (that was supposed to be sent but actually wasn’t no reference of it on your system or at the post office) .Then I asked him why wasn’t any of this done on the stated days on the contract I have (30 days and 45 days) his excuse was not logical ( revolution period we were un stable ) so your company has its excuses to forget , to mess up , to cancel certificates whenever they want but when clients complaint or object they have no rights ???
Please I have joined you for all the core values you have and believed that I am joining a very credible organization but what I have faced the past 4 years with you is very disturbing and very un assuring in your credibility .My money instead of being invested has been stolen and completely lost how is that logical, how can I accept the fact that for the past 4 years am supposed to be investing my money and growing it and find out that I will not receive any profit out of it and what’s worse is that I have even lost the basic bulk money that I have put ???????????
Waiting for your prompt reply and action
Thank you
I was ripped off by this company and had more then a legit claim
We were to Fly in to Dallas/FW. We could not land because of Thunder and Lighting Storms and were diverted to San Antonia where waited out the storm. By the
time we got back to Dallas we missed our flight to Cost6a Rica and two days of our vacation. We had to fly to Miami to even get to Costa Rica. It cost us 1500.00 and
Allianz rip off only gave us 400.00 which essentially covered the premium. They first only
would give us 72.00 and danced and danced and after getting them more data…shi)(&(&(*&*( they gave as I said above
DO NOT USE and IF YOU USE AAA and they recommend them don’t do it and don’t use them for travel
BAD BAD Company ALLIAnz…^%%&
This insurance company is a joke, save your money or find a different insurance. I tried getting insurance with this company, said that my card would not go through and they would call me the next day and try it again. They called me and left a voice mail stating that they needed a different form of payment and the card was not going to be charged. A week later after I was already back from vacation they ran my card again without my authorization to do so. When I called as discussed it with them they would not refund my money even knowing they did not get my person to run the card again and that I was already off vacation. They will take whatever money they can get there hands on even if you don’t authorize it.. I ended up having to file a dispute with my card company about the charges. That is currently in the process but unknown with that they are going to provide.
Dear Brook,
I’m very sorry to hear about this situation. Please email your policy information to Help.Team@allianzassistance.com so that we can be of assistance.
We had to cancel our trip because my husbands mom became ill. We had one additional paperwork request from Allianz and just received notification that they are paying our claim. We work with insurance companies daily in our business and are jaded as to how they all pay their claims. We are super surprised and happy with how this was handled.
Indeed this has to be the worse ever experience with any insurance company I ever had.
I am an experienced insurance professional and a lawyer specialized in insurance claims. The way this people handles claims is appalling. They request documents that were provided. Never got a reply. I had to be calling most of the time to find out what was going on. Each time a new document was requested when I was told they got all they needed. As it is a travel insurance, documents are not easily obtainable as most events occur in another country. Month after month have elapsed and there is no sight of a satisfactory solution. As most people have pointed out, it seems that they get out of their way to delay payment or deny the claim with no justification whatsoever or not a valid reason. Their technical expertise and knowledge of insurance matters is way bellow industry standarts even at supervisory level. Even when I imparted a technical explanation this guys were like trained zombies regurgitating a prepared answer. I have thought at university level insurance law and this guys would fail my class miserably.
Jose,
I’m very sorry about your experience and will share your feedback with our customer service department.
Unfortunately a complete waste of time and money to purchase what Allianz calls “travel insurance”. Keep your money to yourself and don’t purchase “insurance” through these scam artists. It is worth it to work directly with an airline and pay their cancellation fee then to work with this terrible company.
Unfortunately Allianz lives-up to the insurance company standard of gladly taking your money then finding a way to deny your claim. This is based on my experience and if you look at Yelp many others had the same bad experience.
I would rather loose money than to ever use this company Allianz again, I had to cancel a trip, called and canceled in ample time. I’ve had to cancel trips before and all I had to say is something came up or for personal reasons. Allianz, says the only way you can retrieve your money is through sickness with traveler or travelers family. The first time I called regarding canceling my trip I was explaining to a gentleman representative that I needed to cancel for personal reasons he started laughing, I asked him what was the problem (I assumed saying “personal” was not going to get my money back) I requested a supervisor she took my e-mail and sent me all these papers to fill out, she also said she would talk to the representative. (I doubt it)
I called backed the second time again we went round and round as I was explaining to the young lady it would have been nice if the company would have put the rules down before I paid my $17 the representative said it was your option to purchase it or not and you chose to purchase (I liked to puke). I explained I thought they where associated with AmTrak (that’s why I purchased), since they were on the same page as AmTrak and I thought they where legit. Her response was; No we’re separate from AmTrak.
After speaking with these idiots I called AmTrak back they explained to me that company’s like Allianz are not affiliated with them what so ever and they usually just pop up/attach themselves on the end of the payment site/page. AmTrak was so gracious to me they refunded all my money back with NO questions ask and many apologies even though they have NO affiliation with Allianz.
Allianz this is why we pay for travel insurance so we can be taken care of if things come up-not always illnesses happen. Shame on you Allianz, how YOU make money on others with problems. Thank You AmTrak for taking care of your customer(s), sadly to say this company Allianz will never have the kindness for it’s customers as YOU have. Team AmTrak!!!
These guys are crooks. Might as well flush your money down the toilet because these guys don’t pay out ever! Pregnant wife got sick and got a doctors note to cancel our insurance. They didn’t even give us a good reason not to pay out, just said “we don’t cover that” what a bunch of ass holes.
Thank goodness we had your wonderful travel insurance. Your customer service was wonderful and eliminated all stress in getting our travel refund. Thank you and we sure will use your great service again!
DONT BUY THIS INSURANCE! IT DOES NOT COVER HURRICANES OR NATURAL DISASTERS. ANOTHER COMPANY THAT RIPS OFF AMERICANS- CABO AIRPORT IS CURRENTLY CLOSED. IT HAS MORE EXCLUSIONS THAN COVERAGE. I DONT THINK THAT ANYBODY SHOULD HAVE TO HIRE A ATTORNEY TO REVIEW COVERAGES.PLEASE READ ALL THE EXCLUSIONS!!!!!!!!!!!!!
I will never use a non- customer friendly company such as Allianz again. First off they have poor communication skill, have a very rude attitude and push there policy when you have simple question about how to begin the process of a full refund.
My trip was scheduled for September 15th we were headed to Cabo and a Hurricane interrupted our plans. Allianz was our second call, the first was to Alaska Airline, who offered a full refund and a confirmation code for additional fight miles. I then called Allianz, they were quick to inform me that a refund will not be offered. They stated that my booking was back in July and their policy states you only have a 10 day grace period from time of booking….. who books a vacation last minute?? You would think they would offer an insensitive for booking early. After a heated conversation initated by thier customer sales representative. I was offered a rescheduling for my insurance and no cash refund, good for up to 700 day. I will never use Allianz again and lets hope we do not need to use the insurance, I hate to find out hope that support you oin an emergency.
Shady business tactics, poor customer service, why get insurance if they can not cover their policy when asking for a legitimate refund….like a Hurricane in Baja
Good? Really?
Got hospitalised in May, it is September and they have yet to pay. Even worse relatives are harassed by the hospital and threatened to close their bank accounts because by now, no one believes I have ever been travel insured.
A complete nightmare, but wait there is more. They were not able to contact the hospital due to apparent language barrier. Thank god I speak the language and we had to organise a conference call overseas so I could speak to the hospital with Alliance. Funny enough the hospital stated their phone receptionists speak over 5 languages and English is included! Fine by me, as long as we can resolve this issue.
Not quiet yet. I receive an email stating that after almost a month to get the bank details form the hospital (are we in the 21st century or not?) they can not proceed with the payment. The reason, Alliance forgot to tell me about the 100$ excess fee that needs to be paid with each claim (and complaint).
Dealing with Alliance over the phone or mail you may have to confirm your identity 3x over before they will listen. There is no complaint department as the claim and complaint department seams to be the same.
This review is to sell the product but wont tell you how incapable this company is. You want to travel save? Stay clear of Allinace, you may die before they will pay a bill.
We had a very good experience. We had to cancel due to illness and had no problem getting reimbursed. We were very pleased with the service.
I will NEVER use Allianz again. I bought a Christmas gift for my family of a trip to where my brother wanted to go for school. Due to unforseen circumstances, they had to cancel. Allianz accepted the claim and supposedly paid it out. However, the check was fraudulently cashed. It took several calls and a false promise that a second check was on the way to learn this (and it is important, someone cashed a check with MY name on it on a bank I DO NOT use! There could have been identity theft!). I FINALLY found this out, then they told me to submit notorized letters stating that I had not received the check. When I did, they emailed me when they received the mail saying they would be in touch within 10 days. After a MONTH, I finally called them, and they said the forms were wrong. Nobody bothered to tell me! I’m starting to wonder if they didn’t cash the check thinking I would miss it! They lady claims this very rarely happens, but after research, it seems they don’t do a great job much at all! NEVER get them!
Stay far away from these scammers. They will do anything to get out of paying a claim. I had by pass surgery 5 days before leaving for Mexico with my family. I had no prior heart condition as stated by my GP and Cardiologist. I was given a ridiculous story how I could not have a pre-existing condition 180 days before departure. I told them if that is the case you would only have to pay claims for incidents that occur after leaving. No wonder W5 did a program on the tactics used to not pay claims.
Do not buy this insurance. Find some other insurance. I submitted the correct documents, spoke to several agents about the correct steps, only to be denied a claim because of inaccurate information on their behalf. I tried to appeal the claim, but all Brian did was send me parts of the policy. So I lost out on funds because of the agents telling me the incorrect steps to take. After I was denied, I found out I had to have the insurance prior to the emergency, when initially I was told to buy the insurance before the trip. See how confusing that is? Get insurance somewhere else because they clearly are not on the same page in this company.
We were very glad we purchased Allianz Travel Insurance for our trip to Australia. Bad weather in the eastern US caused long delays at O’Hare (Chicago) that meant we missed our connecting LA-to-Sydney flight. Additional expenses involved in getting our trip back on track were all covered by Allianz. The claim forms were easy to understand, and Allianz’s response was timely.
I had a very satisfactory experience with Allianz, the coverage for which I purchased for a riverboat cruise in France. After several days of very hot weather and a great of walking, my feet and ankles began to swell. The riverboat staff made an appointment for me with a doctor in the next port to come to the boat to see me. He gave me two prescriptions, which I filled at a pharmacy in that port. When I returned home I filled a claim with Allianz by email, and emailed them copies of the doctor’s invoice and pharmacy prescriptions, and the pharmacy invoices. They waived a form signed by the doctor, which would have been difficult at best now that I was back home. I received a check for my total costs within a week. Filing the claim was very easy. I talked with a customer service representative on a couple of occasions just to make sure I had answered the questions appropriately on the claim form, and they were very pleasant, patient, caring, and gave clear instructions. I would definitely use them again.
Thank you for sharing your experience.
horrible experience with this company. It’s been 3 month since i had to cancel tickets due to medical issue and they keep asking for additional documents, although the current documents are enough as a proof
Please let us know if you still need assistance.
I had to cancell my flight to Asian due to health issuses and a family death. After reading all the negative reviews I was sure my claim would be denied. But to my surprise Allianz reimbursed me the full amount of my flight only. I feel that’s it’s fair that I should take out the time to write my surprisly positive experiance. If I was denied claim, I am sure I would be posting my experiance with Allianz here. BTW I am still leery about Allianz travel I may not use it next time, maybe I was just lucky this time around. Never really trusted insurance co. anyways…
My husband and I scheduled a 3 week driving trip through Wales, the Lake District of England, and Scotland. We purchased travel insurance through Allianz at the time of booking flights. After paying for expensive airline tickets between the US and London and before the date of departure, I came down with a serious case of pneumonia. The illness resulted in a hospital stay and lengthy recovery.
When my husband called Allianz to cancel our trip, the customer service person kindly offered to guide us through filing a claim. He even seemed genuinely sympathetic, recognizing that we were extremely disappointed to miss a long planned trip. The claim with Allianz was processed efficiently and a check for the airfare came to us in the mail. We would definitely purchase travel insurance with Allianz in the future.
I can’t say enough good comments about Allianz. I was helped quickly, and the Allianz employee was extremely knowledgable about what steps that I needed to take in order to submit my claim. When I finally submitted my claim via fax, I received a full refund. I would not even think about taking another trip without using Allianz.
I have used Allianze travel insurance on 2 separate trips. On both trips we needed refunds for medical reasons. Allianze helped us through the process and got us the refunds we were promised in a timely manner. It is rare to deal with a company that delivers all that it promises. I completely trust Allianze and will not travel without their insurance!
Really rude agent! Made fun of my reason for cancelation! I highly do not recommend unless you want to throw money out the window and be teased.
Dear Ms. Ruiz,
I am so sorry that you were treated with such disrespect. If you would like to discuss your claim and your experience, please email Help.Team@allianzassistance.com – Sarah, HelpTeam
In February I had 2 incidents in Asia, for both I submitted police reports, completed claims form & credit card receipts. Since then, I have received over 12 emails from 3 different people. I have put in writing 4 times (+ police report) and still I have not received 1 cent.
I payed approx. $1300 insurance, was robbed $1550, deductible of $200 and they want to pay me $190 ?????????????? Stay away from this company, to this date I have sent them more than 30 emails.
Up date, am now up to over 50 emails (I believe). They wont give me link to dispute resolution. The are a disgrace.
Horrible company. My husband had a minor procedure that was supposed to have a healing process of only a couple days. I ended up having to cancel my trip. I even called them to make sure my claim was covered and they told me yes. Yet they have denied my claim because his consultation was back in May. This was note foreseen, they are getting us on a technicality. You could drive to work every day and never be in an accident, yet one day something happens. They’d say, “Well you did take that risk of driving”. Come on. They are just trying to get out of paying people.
This is the first time that I have ever written a bad review. AVOID this company if you value your time, your moeny and your sanity. They made great strides to aviod paying my rightful claim. Not only did they deny my claim, they made themselves almost totally unavailable during the drawn out process. Over the 65 days they took to process my very straightforward claim, I was asked to submit the same informaion THREE times after my representative misplaced it. Additional information was repeatedly sought, which I prompted provided. They finally told me my claim was “good to go”, and that I needed my phyiscian to sign the document AGAIN. They ultimately denied my claim and suggested if I wanted to “fight” the decision, I could get an Arbitrator. Really?? Please don’t use this company!!
We have always used Allianz for our international travel insurance when going overseas. We have never had to file a claim until this past May 2014. We had to extend our stay in Sydney due to a family death that occurred while there. It cost us about $1,400 to do so. Allianz not on extended our coverage for the additional week for no extra charge, but also fully reimbursed us for having to extend our stay. We simply provided the necessary docs and were sent a check once all was verified, no questions asked. So simple to work with and easy to settle our claim. I would recommend them in a heartbeat.
Allianz insurance is a rip off coverage that will not honor what they want you to believe is covered. Bereavement or any pre-existing condition that may re-occur or become troublesome, particularly for older customers whose travel plans may be altered by health concerns. Not only would they not honor their commitment to us they were very unprofessional to deal with in dealing with the whole situation. Delta airlines reimbursed our entire fares when we wrote a letter to them describing our dilemma with a health related concern where travel was prohibited. In the future our family will fly Delta every chance we get to reach our destination.
I am very disappointed with Allianz. I was injured on my trip. I had to change my return trip home. They did not pay any hotel bills or taxi fees or meals.
My total charges for this accident were $2100. They gave me less than 1000. It also took many many phone calls when they had all the information already.
I will not be using Allianz again for any travel insurance. eVER!
What a joke – was worried about my current job situation and purchased protection in case there was a change in my circumstances. Claim was rejected because you have to be employed at the company for more than 3 years. That is allegedly somewhere in the documentation that they sent me.
I bought insurance for a trip that had to be cancelled due to the weather. I was not able to leave my house. They kept asking for documentation, I sent pictures and news articles showing that the roads where I live where terrible and people could not drive.
After 3 letters requesting documentation I never heard back from them. They did not send me a letter or an email. When I inquired about my status they sent me a link t check on my claim, it was denied, NO EXPLANATION.
I will never buy insurance from these people they are thieves !!!!!
Allianz Travel Insurance is an insurance company my family have been utilizing for several years now during our international travel. We have never filed a claim until a recent trip. We had to return to a funeral due to a family member passing and had to cut the trip short. Allianz reimbursed us for the additional out of pocket expenses due to the change in flights. It was a blessing having Allianz Travel Insurance.
I have found Allianz cooperative with me. I have begun a habit of getting the insurance each flight. The past 3 times I have had a flight cancelled, delayed, or got bumped. I have had a claim paid to me each time I have filed the paperwork. They do need “proof” of your costs. Just save all your flight info and save every receipt. They have also been available to answer any questions. Thus far, I have been quite satisfied.
I purchased a basic policy from Allianz before traveling to Iceland. My checked bag didn’t arrive with me and didn’t show up until four days into my trip. I needed to start my travels and tracking my bag whereabouts proved futile. It was necessary for me to start my travels, so I bought some new items to replace my things. I filed a claim with Allianz upon arriving home. In that process, I had a few questions and called them. They were very polite and helpful, taking the time necessary to help. My claim was approved for the maximum amount payable for delayed baggage, and it was approved within the time frame I was told would be needed to make a determination. The check arrived shortly thereafter. I am very satisfied with Allianz’s efficiency, fairness and customer service.
Looking for a good airline insurance company that provides excellent service and delivers peace of mind in the unfortunate event of a cancellation? Look no further than Allianz. My experience with Allianz rates high in being a totally satisfied customer!
I have gone on several cruises in the past. The last few times, I purchased Allianz Insurance. The second day on the cruise, I got sick. After the third day, I decided to see the ship’s doctor. I was told that I would have to pay out of pocket and submit it to either my private insurance company when I returned home. When I did get home, I contacted Allianz Insurance. The Allianz agent was knowledgable, friendly, and extremely helpful. Allianz walked me through the whole process about submitting for reimbursement and sent me the forms via email. I followed the directions and faxed my paperwork. Within a few weeks, Allianz sent me a check for the full amount, not one penny less. I have to say that I was totally surprised, but delighted that Allianz was true their word. The process was simple and painless. I will always use Allianz for my traveling needs. Thanks Allianz!
I fell and broke my ankle in France during a tour in May 2014. Not wanting to bore you with all the details I will say That I received first class service from the Allianz agents I spoke with while in France and after I returned home. The provided medical assistance and new travel arrangements were expideted in a very efficient and timely manner. I filed my claim upon my return home and within six (6) weeks my claim was paid to my complete satisfaction. I highly recommend Allianz and will never travel without their coverage. “THEY DELIVER AS PROMISED”.
I am having a horrible experience with them. I purchased plan which I had to use because my wife become pregnant in the meanwhile. Despite that I supplied all necessary documentation including Physicians statement requesting my presents due to complications and language barrier they refused my claim. The appeal was just as bad. The same people that review my original claim are responsible for appeals……who does that?
Lets not forget how slow and tidies is the whole process. after every document submission I had to wait 10 days for an answer…just so they can ask for more documents.
I can not believe they are the main insurance of Price Line and Kayak
It’s useless. Waste of money. Very misleading. I’m too frustrated with these kind of people who deceive people. They are utter nonsense. Don’t trust these stupids.
OUR EXPERIENCE WITH ALLIANZ WAS OVER ALL VERY POSTITIVE!!!
WE HAD TO CANCEL BECAUSE OF WORK; PROVIDED THEIR REQUIRED
DOCUMENTATION AND MOST OF OUR EXPENSES WERE REFUNDED. WE
DID HAVE THE ASSISTANCE OF OUR TRAVEL AGENT /CRUISE PLANNERS
IN OZAWKIE, KANSAS.
IN YEARS TO COME, WE WOULD USE ALLIANZ AGAIN! THEY TREATED
US WITH THE UPMOST RESPECT AND COURTESY…THEY DID EVERYTHING
THEY SAID THEY WOULD DO..SOOOOOO WE THANK THEM ALWAYS!!!
SINCERELY!!!!!!!!!!
This past November I booked a flight to Florida for February 11th. The day before I was not feeling well and had to be admitted to the hospital and had to cancel my flight. I wound up having a quadruple by-pass (open heart surgery).
After notifying the air line, I called and informed Allianz. They explained what I had to do and sent forms out so that I and also the doctor could fill out. Allianz contacted me and told me they received all the information and would let me know I would be hearing from them in a few weeks. They did and told me that they would be sending me a check for $486 – the amount for my flight.
It took a little time, but Allianz came through. Thank you Allianz.
By the way, this was the second time within three years that I had to cancel because of illness and Allianz was there for me. S. Itzkowitz
Very pleased with the insurance purchased (through Delta) for a trip to Florida in March.
I had to make an emergency room visit while on vacation. My own medical insurance covered a lot of the costs, but Allianz covered any remaining out-of-pocket costs that I incurred. The process of submitting this claim was very straight-forward, and customer service contacts were helpful, pleasant and polite. I would definitely use Allianz again .
We have had occasion to use our Allianz insurance twice in the last several years.
Both times we have been completely satisfied. The first occasion involved a fall while in Iceland, the second was a medical issue that necessitated a change in vacation plans. Completely different situations, both handled quickly and efficiently. I can promise, we won’t leave home without Allianz!
Allianz is terrible. They do not explain reasons for coverage before hand and falsely advertise the packages as trip cancelation. I booked a flight to Belize and purchased it just in case. After submitting all my information 4-5 times they wanted more. i just wish I could get me money I paid them back, jerks.
DO NOT BUY ALLIANZ TRAVEL INSURANCE. They do not cover items as stated and they are super slow at even responding. They would not cover damaged baggage because the damage was discovered when I got home and I called the cruise line and the letter the cruise line gave me did not include a list of damaged items. The cruise line did not physcially see the damaged items so they wouldn’t include it in their letter, and Allianz would not pay because of that. How could the cruise line see the items that weren’t discovered damaged until I got home. My bag was fine when it left my room, but was wet when I picked it up at the cruise port and after that I travelled home by bus so no one else handled my bags. Ridiculous.
I was going to a Business meeting in July it was change to another date by my francise provider affecting thousands of people. I was not avaliable to travel on the new date. Did Allianz cover me? NOT! I have bought Allianz on 15 other trips never again.
I submitted a travel claim a couple of weeks ago that was refused by Allianz to provide coverage. Reason: I foreseen the date change of the funeral home for the viewing of my dad.
The reason why the claim was submitted (as in the original claim) was the funeral home that handled the death of my father,
changed the viewing date from July 1st to July 3rd. July 3rd was the original return flight. The wake
ceremony after the viewing, was to follow. I am my dad’s oldest offspring and needed to attend the wake.
The funeral home did not tell me about the change until July 1st. So I rescheduled my return flight. US Airways
charged me an extra $245.00 to make that change. I asked US Airways for a bereavement exemption. They indicated my Allianz
insurance I purchased will cover that. Allianz has rejected the claim. I could have saved about $70.00 by buying a return ticket from another airlines instead of paying $245.00 and expecting to be reimbursed (as the US Airways agent indicated to me). So I feel cheated and resentful.
Also, my brother-in-law from Atlanta was in the same difficulty attending the viewing and received a bereavement exemption from added charges for changing his return flight from Delta Airlines. He did not even buy travel insurance.
I brought Allianz travel insurance.
$245.00 I had to additionally pay US Airways. My dad’s funeral cost me plenty (he had no life insurance) and the added costs of you NOT honoring an obvious bereavement case, is a great financial burden to me.
Don’t buy Allianz Travel Insurance. It is a waste of money and possibly s flim-flam scheme US Airways – Allianz perpetrate on customers for money. I’ll NEVER fly US Airways and I will tell all my family and friends not to do so because they don’t even care about bereaved customers. Just money matters to them. I’ll fly Delta.
Allen Fenderson
Dear Allen,
Thank you for taking the time to tell us about your experience. I am very sorry for your loss and that we were unable to cover you in this particular situation. We will pass along your comments to the appropriate teams so that we can improve our products and services. If you would like to contact us directly so that we can assist you with any additional questions, please contact us at help.team@allianzassistance.com. Many thanks. Laura from the HelpTeam
There are other travel insurers available. My suggestion is to use anyone apart from Allianz. We travelled to Bali in March this year. One of our bags was stolen from the enclosed reception area for parking, when we were unloading our luggage. We spent half a day in Kuta reporting it to the police. Upon our return we filled all the necessary paperwork requested of us plus supplied all supporting information requested. After 1 month Allianz finally responded with the following response.
We will not pay a claim in relation to your Luggage and Personal Effects if:
i The Luggage and Personal Effects were left Unsupervised in a Public Place.”
We will not pay under any circumstances if:
1 You do not act in a responsible way to protect yourself and your property and to avoid making a
claim.”
According to Allianz (policy wording)
“Unsupervised” means leaving your Luggage and Personal Effects:
· with a person you did not know prior to commencing your Journey; or
· where it can be taken without your knowledge; or
· at such a distance from you that you are unable to prevent it being taken.
“Public Place” means any place that the public has access to, including but not limited to planes, trains,
trams, cruise ships, taxis, buses, air or bus terminals, stations, wharves, streets, museums, galleries,
hotels, hotel foyers and grounds, beaches, restaurants, private carparks, public toilets and general
access areas.
Therefore, my understading of there policy is you will only be covered if your luggage has been ripped out of your hands????
My suggestion don’t use them. Find another insurer that will actually pay if you have the unfortunate loss of your personal items.
I had the same bad experience. They would not pay for items damaged in baggage and luggage. They kept coming up with excuses and never did pay. DO NOT buy this insurance it is a waste of money.
Hi Mark,
We’re very sorry that we were unable to cover you in this situation. I’ve forwarded your valuable feedback to our team, so we can keep improving our services. Travel insurance provides coverage for the most common reasons that consumers cancel their trips, including illness, employer termination, loss of accommodations, travel delays resulting in a 50% loss of trip, destination uninhabitable, home uninhabitable, military duty, legal obligations and more. We do provide our customers with a “10 day free look” at their policy, during which they can cancel it and receive a full refund of their premium if they feel that the policy does not meet their needs. Please call us at the number on your policy if we can be of further assistance.
Many thanks! Laura from the Allianz HelpTeam
I just want to say that what their insurance, is horrible!! It does not cover what they say it does on the orbitz website. I am very very unhappy with this company and the misleading information they provided me. Based on the information given when I purchased the ticket and insurance and what their policy actually covers is no where near the same and I feel that it has grounds to be brought against the Better Business Bureau. I feel that they are running a very suspicious company and I do not appreciate that I just lost $150 because this company does not honor the policies it originally informed me it would. I am very dissatisfied with their business and plan to discourage anyone I know to avoid using this company. Horrible service, horrible coverable, not and honorable company!!
Christina,
I am sorry to hear that you are having issues with your claim. I’d like to help, but cannot take your information in this public forum. Please email your claim number to help.team@allianzassistance.com and we’d gladly take another look at your claim. Thank you! Laura from the Allianz HelpTeam
I purchase this insurance for a trip to Europe. I was later laid off work. I have been attempting to request a trip cancellation and get a refund, as accordance to the insurance I purchased. Allianz has made it impossible for me to get my money back. They keep asking for letters from my ex employer, letter of how long i was employed, more and more documents. Overall, I have been waiting for this process for two months, no results. I do not recommend this travel insurance plan.
Dear Mr. Love:
I am sorry to hear about your experience and would like to help. While we don’t want to burden you with endless paperwork, we do need specific documents to make sure we only pay legitimate claims. Please email our HelpTeam with your claim number and we can work with you to get the right document to finalize your claim. The email address is help.team@allianzassistance.com. Thank you! Laura from the HelpTeam
Allianz Travel insurance is TERRIBLE AND SCAMMERS! they steal your money and have no care for it. They have idiots that answer the phones and all they know is sorry we can’t cover your travel. DO NOT PURCHASE INSURANCE FROM THEM! I have already filed a claim with BBB against them. I can not believe they have good ratings.
Don’t buy this insurance. You must have NO pre-existing problems. My husband has Parkinsons and falls often, usually with no after effects, but he fell a few days prior to the purchase of his ticket and travel insurance and had minor aches. He did the usual treatment. We purchase this insurance because he does have Parkinsons and we never know what may happen. It so happens he ended up having a compression fracture and was unable to sit in an airplane due to the pain. The claim was denied because he had the incident before he purchase the insurance. We had all the documentation ( ER visits and Drs visits). We learned the hard way and will always travel through AAA.
This company needs to be reported to the Better Business Bureau. I’ve been appealing a claim since early May. I was unable to make a cruise through Dargal Interline Worldwide. I was hospitalized for two days for dehydration for a kidney infection from April 27th through April 29th. My doctor advised against traveling to Italy.
The claim for the cruise ship only was denied and the decision was that the kidney infection was a pre-existing condition. I wonder if they consider the flu or strep throat is a pre-existing condition?
I will fight to get this company put out of business.
Waste of your money! Do not Purchase. We could not make it to our planned event, filed insurance and had every possible reason as to why they could not pay! No matter what explanation we gave them they denied. Its a waste of your money! Do not buy the extra insurance!!!
This insurance is worthless. Save your money. Our trip was cancelled due to no fault of our own and they refuse any sort of payment at all. They sure didn’t have a problem taking my money.
DO NOT EVER PURCHASE FROM THIS COMPANY.
While I was visiting family in New York, my grandfather got very sick and subsequently died so I cancelled my flight so I could stay for the funeral.
I had purchased travel insurance because I have had bad experiences with having to cancel flights in the past and getting screwed with cancellation and change fees. So I was so relieved that this time when an emergency came up, I had thought ahead to purchase insurance.
Instead, right after my grandfather’s death I had to run around tracking down doctors to get numerous forms filled out and submitted to the claim. Finally, I submitted all of my information and waited for a response. A month later, I got tired of waiting and called the insurance company, only to be told that my claim had been denied a few weeks ago (they never got around to sending the letter to me) because of a “pre-existing condition”
I can assure you my grandfather’s death was not a pre-existing condition. Death in the family was one of the things covered under this policy, yet my claim was still denied even after I complained about it.
This insurance is nothing but a scam and a waste of money. NEVER TRUST ANYTHING FROM THIS COMPANY.
Allianz is a horrible waste of money. If traveling with a group such as Globus I would highly recommend going with their travel insurance. I wouldn’t ever again even spend a penny on this company’s travel “insurance.” I was traveling, robbed at gun point, and Allianz so generously paid out $1100.00 less than my claim when I had original receipts to prove the worth of the items stolen!! Less than impressed with this company. My friend I was traveling with had AAA insurance and she was refunded her whole amount no questions asked! As if a gun in my face wasn’t a horrible enough experience, Allianz added to it. NEVER AGAIN!
scam, I purchase tickets and insurance a year in advance, after would prepaid for rent a car, long term parking and hotels, on a 30 vacation but on return trip we were bumper no notice by Alaskan air, showed up air airport flight was there but we were not listed as passengers, 10 hours later and added connection we took off, may it home some over 12 hour after the fact, had to added fees to rent a car co, long term parking, dinning, and lost a days work claim not approved some insurance
Such a ripoff! I bought the travel insurance for a flight. Was unable to fly and requested a refund. (obviously the airline – united would never refund). Called allianz and was told the reason was not good enough and declined. Whats the point of spending extra money for insurance if your not going to cover it. DO NOT SPEND THE MONEY. NOT WORTH IT. BUNCH OF CROOKS
I had the same problem! Horrible company!!
I FILED 6/26/2014 AND FOUND OUT I WAS APPROVED THE NEXT DAY FOR MY TRIP INTERRUPTION. MY FLIGHT LEFT EARLY AND I HAD TO SIT AND WAIT IN THE AIRPORT OVER 9 HOURS. THEY ARE REIMBURSING ME FOR MY FOOD SO I AM SATISFIED. DELTA ALSO GAVE ME A $200 VOUCHER FOR THE NEXT TIME I FLY WITH THEM.
Thank you so much for sharing your feedback with us, Cookie. Glad we could assist you with your travel insurance needs. Laura from the Allianz HelpTeam
So you reply only to the positive comment yet all the ones where you ripped customers off you don’t even give the time of day? Sounds like your car insurance is the same as your travel insurance….
What a lousy deal ! I paid for airflights this past march. Business was the purpose. The airline phoned me on flight day and cancelled the flight thru automated message. A few days after, I notified Allianz global to actually use the trip insurance I thankfully purchased. These people are worthless as insurers of weather cancelled flights. Multiple forms, over and over, submitted to these “insurers” , followed by generally three emailed notices for the same info again, solved nothing. Neither did several phone calls to their customer service help. I lost hundreds of dollars ( my company did ). I sent dispute claim to credit card company now. Allianz is not a recommended insurer. I advise against using them. Poor poor poor results from an obvious flight cancellation because of heavy snow.
Hi Staley,
Thank you for taking the time to tell us about your experience. We will pass along your comments to the appropriate teams so that we can improve our products and services. You can contact us directly at help.team@allianzassistance.com so that we can assist you with your issue and take another look at your claim. Thanks! Laura from the HelpTeam
I purchased the Allianz trip insurance and was unable to fly out(injured prior to take off date). They denied my claim even though I sent in all forms with a formal doctors note, etc… I would not recommend this Company. They are a typical insurance company that makes a nice promise and then finds any way they can to deny coverage. My situation was pretty basic and still they were able to wiggle out of their responsability.
Dear J.,
We’re sorry that we were unable to cover your particular situation. We do provide our customers with a “10 day free look” at their policy, during which they can cancel it and receive a full refund of their premium if they feel that the policy does not meet their needs. We do take customer service very seriously and we’ve earned an A+ rating from the Better Business Bureau. Please call us at the number on your policy if we can be of further assistance. Thank you! Laura from the Allianz HelpTeam
Laura, what was the reason you denied this persons claim then? Sounds pretty basic and should be paid straight out? Pointing to a disclosure is really a cop out instead of trying to help.
Webjet has issued me with you guys and I really feel like I might change to another insurance company due to this feedback.
What happens if I’m injured overseas, what proof do you require and what treatment is available to me? I’m not talking emergency either (although that would be nice to know)
Do you cover Chiropractor visits overseas and what is required to see one. I need specifics.
Allianz and sleaze are pretty much synonymous.
Their whole business is built on making it easy for you to spend your money with them while making it impossible for you to collect anything if something goes wrong.
Do business with anyone but these guys.
James,
I’m sorry to hear you are having difficulties with your claim. Please email your claim number to help.team@allianzassistance.com and I’d be happy to review your claim. Many thanks! Laura from Allianz HelpTeam
No resolution yet – claim filed May 9. I am an attorney, so I knew to read the contract. I know what documentation they needed. I faxed it in and waited the requisite 10 business days. No response. I contacted them, and they said they needed a different form from my doctor. So, I got their form filled out and resubmitted via email on May 27. Still no word, so I followed up with Kelvin Fountain on June 3. He said they didn’t have the documents I emailed, so I emailed to his direct email. He confirmed he received the email. I waited another 10 business days and called again today. Patricia McClary told me the documents weren’t received. I resent them to her direct email, and at 5:16pm tonight, she confirmed she received them. She told me to check back online in a few hours to be sure the documents were scanned into my file. I checked back online, and my claim status shows that information is needed and I see no way to check the documents in my file because their website says for my privacy, no documents will be shown.
I just called and spoke with Terry who said their system is down and call back tomorrow.
There has been no final resolution yet, so I will reserve final judgment, but I am disgusted with how I have been treated. I had to cancel a vacation I very much wanted to go on, for a medical condition which was serious enough I ended up having surgery about 2 weeks later. I paid for trip insurance for such an occurrence, submitted THREE TIMES the documents they needed, and should have had my money refunded a month ago. I travel a lot and will NEVER use this company again. Shameful.
Hi Sara, I’m so sorry to hear about your experience. We would like to help if we can. Please email us at help.team@allianzassistance.com with your claim number.
Hi Sara,
I am sorry to hear you are having difficulties with your claim. I’d like to be of assistance, but cannot take your information in this public forum. Please email us your claim number to Help.Team@AllianzAssistance.com and we will take a look at your claim status.
Many thanks, Laura – Allianz HelpTeam
I would like to share my experience with you. On April 15, 2014 I booked my flight for June 8, 2014 and purchased travel insurance from Allianz, “just incase” something prohibited me from taking my trip. In late May I injured my knee. The two (2) Doctors that evaluated my injury stated that I could not travel. I immediately contacted Allianz and completed the forms that they provided and my Doctors completed their partions. Since I had not heard from Allianz, I contacted them today. I was told that my claim has been denied. I asked for an explanation and I was told by their agent that the claim had been determined as a pre existing condition and did not meet their guidelines. This makes absolutely no sense. If I knew that I was going to injury my knee, I would not
have made travel plans. I asked for further information. I was told that the injury was not in the timeframe that was covered by their insurance. In my opinion, Allianz is a ripoff and if they ever paid a claim, that person was extremely lucky. I say buyer be ware and don’t think since you bought this insurance you are protected and will be reimbursed for your tickets.
I’m sorry to hear about your experience. I’d like to be of assistance and review your claim, but cannot take your information in this public forum. Please email your claim number to help.team@allianzassistance.com and we will contact you. Laura from the HelpTeam
Very poor company!
Upon declining my application to a travel insurance claim, I sent it in again under different circumstances to which they accepted, but then declined it again on a different note.
They DO NOT call you.
They DO NOT accept discussions over the phone.
Each claim takes 10-15 business days to which it takes 10 business days to review prior to putting it in their system for the 10-15 day review cycle! THEN, they email you (not call) to decline your claim and if you reject their decline, it takes them 10 days to read the decline, then put it in their system for yet another 10-15 days.
They will make you promises on the phone and not follow through with it. Everyone seems to be a claim officer there yet you can never talk to your claims officer who is looking after your claim.
When you want to speak to their supervisors/managers, they don’t have any apparently so you cant complain or escalate the situation!
I read all these reviews prior to taking out insurance with them yet didnt act on it! Never using this cheap a$$ company again!
Do not use Allianz. I was fooled into buying from them when purchasing my air tickets. They are expensive & does not even cover you as much as Travel Guard. They only have EMERGENCY medical & dental. Their trip delay coverage is only 1/3 of what is covered by Travel Guard. They don’t have accident & sickness medical expenses, baggage coverage, etc. On top of that, Allianz is $60 more expensive. When I tried to cancel my policy with Allianz, they said I was 2 days too late on 10 days grace period for cancellation. When I tried to upgrade to match the Travel Guard Gold policy, their rep said they don’t even have Accidental Medical Coverage, ONLY EMERGENCY.
Hi Stephanie,
We’re sorry that we were unable to cover your particular situation. As you mentioned above, we do provide our customers with a “10 day free look” at their policy, during which they can cancel it and receive a full refund of their premium if they feel that the policy does not meet their needs. Please note that we do take customer service very seriously. Please call us at the number on your policy if we can be of further assistance. Thank you! Laura from Allianz HelpTeam
THIS COMPANY IS A RIP OFF. I AM STARTING A CLASS ACTION SUIT AGAINST ALLIANZ AND UNITED AIRLINES THE COMMON CARRIER RESPONSIBLE. THEY DO NOT STICK TO THE PERILS OF THEIR POLICIES AND FIND WAYS TO NOT REIMBURSE YOU AFTER MAKING YOU WAIT MONTHS TO OBTAIN AN INITIAL RESPONSE. THIS COMPANY SHOULD NOT BE IN BUSINESS. EMAIL ME AT UNIQUEEXPERIENCE83@GMAIL.COM. THESE BIG BUSINESSES CAN BE STOPPED. (AND SOMETIMES THE ONES THEY THINK ARE THE SMALL FRIES HAVE TO BURN THEM STARTING AT THE BASS OF THEIR FEET!!)
I’m so glad I saw these reviews before I purchased the insurance. I was considering it, but now after seeing so many unsatisfied customers I’m staying far, far away!
THANK YOU- – wow- i have been buying this insurance- but never had a claim – -I will try Travel Guard – -hope they are better
Buyer beware. Company failed to pay legitimate claim. Purchase at your own risk; you have been warned.
This Company is a THIEF!!! If I am working on this company I will be ASHAMED of my self. This people probably don’t realize that they are living in a hard-earned money of someone. This company and whoever works is is DISGUSTING!
Why?
So, I purchase this travel insurance so i will have a peace of mind if “JUST IN CASE” something came up and I can’t go to my vacation. Sure enough something came up and I call this insurance right away to notify them that I got a new job, unfortunately I can’t go on my plan vacation because those dates are not available for me to have one. I spoke to the supervisor ALEX last May 29, 2014. He basically said that my reason is not covered by this insurance. That if it is work related, I have to be TERMINATED and I have to prove that it is not my FAULT.
OK fine! So I called the airlines. The rep. told me that if this is the case then my best bet is to just re-book/re-sched my flight with $200 penalty. Great! that is better than losing $1700. I was also told to call my travel insurance to see if they can reinburse me with $200 penalty instead of getting a refund that they wont give anyway.
So, I called up ALEX again by ALLIANZ today June 1,2014. I am so clear before we start that whatever we discuss regarding this matter, that it will write a review in all my social media account either it is good or bad. I made a recording of our conversation. I will find a way to download it as an attachment.
What we end up? I told ALEX the supervisor that since It is impossible for me to get a refund, and I don’t want to go back -and- forth, I just want him to tell me if the company can cover the lousy $200. It not about the money anymore, It is THE PRINCIPLES behind all this bullshit is what I am after. I can care less about that $200.
ALEX said that he can’t answer me YES or NO, but MAYBE…. WTF? and I still need to file a claim to MAYBE get this $200…
Mind you that I was so clear that I will make a review to all my social media account.
I am so disgusted by this company. I don’t want this company to victimized any person anymore. This has to stop!!! Please have a little Shame ALLIANZ TRAVEL INSURANCE!
APPALLING SERVICE!!!
Flying from Burlington to San Francisco on Feb 14th. All flights are cancelled! I have to be in SF by evening of the 15th so after hours on the phone to the airline (Delta) I get a flight out of Montreal the next day. I arrange a car service to get me to the airport.
I then go to make a claim on my insurance… After all, I’ve had two flights cancelled and had to drive to another country to catch the flight.
Allianz – claim is not valid because there was not a complete cessation of service.
Me: what?? No flights seems pretty ceased to me
ALlianz: there was a flight from Burlington within 24 hours. I could not have got on it because it was fully booked but because there was a flight, and no cessation of service, I cannot claim on my insurance.
RIDICULOUS!!!!
Worst company ever. They will find any reason under the sun to no pay out a claim. Allianz Global Assistance is a giant scam for insurance promising you everything but delivering nothing. If you want to just throw money away this company is glad to take it. The customer service is terrible and god forbid you have a medical emergency they want to know everything about you medically so they can find any reason to not pay out as contracted. BEWARE THIS TERRIBLE COMPANY !!! don’t waste your money !!
LOOK AT ALL THE BAD REVIEWS BELOW THEY ARE TOTALLY CORRECT !!
ANYTHING ABOVE ONE STAR IS MARKETING BY THIS COMPANY !!
DON”T TRUST THEM !! NOT U.S.A. COMPANY !!
JUST WANT TO SCAM MONEY FORM YOU !!
I was very happy with the service I received from Allianz when I woke up the morning of my trip (March 2014) too ill to travel.
Allianz was very efficient and easy to use. I received the refund for my ticket in very good time.
Allianz helped to make a bad situation better.
This company is a scam. Buyers beware!
There are not enough words to describe the awesome service and support that I received from Allianz Travel Insurance. I had to cancel my trip to see family due to my husband having surgery with complications. I was not sure how this would work out. I called Allianz and they assured me that I would receive a full refund for my trip. They sent the forms that needed to be filled out by the doctor via email. I had the forms before I hung up. I had a full refund within a week of sending the forms to them.
I cannot thank them enough for the service, support and professionalism that they displayed. I will definitely use them for future vacations as well as share my experiences with friends and family.
Selling the promise of services and then denying those services is what we experienced with this company. They put my life in danger by their delay of response. Beware. Never purchase insurance with Allianz. Since they have used various names in the past, beware of any travel insurance underwritten by Jefferson.
While the representatives of this company threatened my life with their delays, the worst of it was dealing with their truth-twisting, their ineptitude, their refusal to follow the rules of another country.
If you have any trouble with being reimbursed or with having any travel insurance company provide the services you purchased, call your state department of insurance and file a claim with them.
Dear Linda,
I am shocked to hear about the lack of service you received. If you would like to discuss your case further, please email the HelpTeam at Help.Team@allianzassistance.com – Sincerely, Sarah HelpTeam
It was a pleasure dealing with Allianz. The claim was handled professionally and very expeditiously and I encourage anyone planning a trip to take advantage of the insurance package offered by Allianz.
It offers peace of mind and is very inexpensive.
I agree that this company is fraudulent. I bought trip cancellation insurance. Then I missed my plane. Now that the trip cancellation policy I bought doesn’t cover my missing my plane. In face it doesn’t cover the trip being cancelled by the trip operator. It doesn’t cover the trip being cancelled by the airline. All this even though the policy includes the statement “Trip cancellation coverage
Non-refundable payments and deposits
Payments and deposits you made before your trip was canceled, less
any published refunds you’re entitled to receive.”
Dear Mr.Buckler,
I am sorry for our frustration. If you would like to discuss the details of your claim, please email your information to me at Help.Team@allianzassistance.com – Sincerely, Sarah, HelpTeam
Our son and his wife both had to have an operations while we were visiting them. So we decided to stay longer and help them with our two year old grand daughter. Allianz paid for the charges incurred in changing tickets at the last minute. Allianz does require good documentation, but that is just good business practice. I’m glad that they are in business, and we will continue to use them when we travel.
I bought the Allianz insurance for my travel to NY with my cousin and my father.
The flights to NY were cancelled and postponed to a day after.
We stood in a hotel in Chicago very far from the airport since there were no rooms available near to the airport.
After filling the forms and sending the required invoices, Allianz reimbursed to me, the hotel room, taxi to and from the airport, dinner and breakfast.
I highly reccomend this insurance service, I will buy it from now and on.
Unfortunately, I was in a near death auto accident on January 1st, 2014. My friend and I were scheduled for the Smooth Jazz Cruise on the Eurodam on January 12-19th, 2014. Needless to say, I was hospitalized for 20 days, spent 6 days in rehab and and have been recovering ever since. I had 4 fractured ribs, required 2 blood transfusions and I was a mess.
My travel partner was kind enough to take care of all the details required in order to get a refund for our missed travel due to this horrendous accident. I’m lucky to be here to share the tale. Allianz was very understanding, helpful with instructions step by step to claim the insurance refund. Allianz was wonderful with their patience as my travel partner does NOT own a computer and is technically challenged. Your staff was very helpful and made this enitire episode as simple as possible and we both received full refund for our trip. We are planning to rebook for 2015 and have put the refund money aside to pay for the next trip. Thank you all for your courtesy, consideration and kindness during this horrific time. I would recommend Allianz to all of my friends who are considering traveling.
This company is the first insurance company I have ever had such a good experience with and I would highly recommend it for travelers and for any other insurance needs it provides
Allianz more than exceeded my expectations by promptly reimbursing me in full for a concert ticket I was unable to use, I had been putting off filing a claim because I was busy but Allianz sent me several reminders. Had it not, I would have missed the cut-off date for filing my claim. Allianz is reputable and ethical. I will use its services again and recommend others do likewise.
I am very happy with Allianz Travel Insurance – and I will book it again!
I had an Allianz Travel Insurance for my trip to Germany (Mid December 2013 until end of January 2014) and I am more than happy, that I have had an Allianz Travel Insurance. Before I even got home, back to the United States, I had a kind notification e.mail in my inbox from Allianz, that the check with the refund for a medical bill has been send to my home address. I was stunned how fast they were! To be honest, I was mentally prepared for a much longer, more bureaucracy, procedure, just like it would have been in Germany.
Of course I can not speak for others, who might have had high expenses due to flight cancellations or even emergency room visit, but I recommend Allianz, just on the basis of my recent positive experience.
I was scheduled to fly to NY and stay for a week at the beginning of January. However, After booking my trip, my husband’s illness took a turn for the worst and I was forced to cancel. I am so glad that I took Allianz Travel Insurance! I called Allianz and they sent me a form for my husband’s doctor to fill out to verify his problem. The doctor filled out the form, I mailed it to Allianz and within a week, they refunded the full purchase price of my ticket. I will never travel without having Allianz Travel Insurance again!!
P.S. I would also like to say that the Allianz representative I spoke with was so compassionate and kind I felt as though I was speaking to a dear friend. Just speaking to her made me feel. Congratulations, Allianz representative for your exemplary customer service!!!
There is fraud and then there is this company. I just cancelled a planned trip and am just now becoming aware of what a mistake I made doing business with Allianz. That said, I not only blame Allianz, but more so any company that would partner with them. Specifically, United Airlines in my particular case. I’m just going to take the financial hit on the tickets, cost of “insuring” them, and chock this up to the “stupid tax.” I should have known better, so I really blame me. With this whole thing being the partnering of two companies, which operate in the most mismanaged unscrupulous industries in the country I should have seen this coming. So…..good bye for ever Allianz and good bye United Airlines. If I can’t get to my destination by car I’m simply not going. Did I mention the word FRAUD?
Worse Company – DO NOT BUY INSURANCE FROM THEM. Bought insurance for trip. Found out week before departure my wife’s sister has cancer, had major surgery 2 days before trip wife flew to be with her sister. Cancelled hotel, air, etc. Allianz ran us around in circles for 3 months. Sent trip cancellations, ticket receipts, emails, letter from hospital plus hospital discharge papers to Allianz; faxed, mailed and downloaded onto their website. WHAT a bunch of crooks !!! DO NOT USE THEIR SERVICE – Waste of Your Money and You Will Be Sorry if You Have a CLAIM.
Don’t buy insurance from them!
I will never buy an insurance from them ever again. I purchased an insurance along with the tickets on Orbitz. My mom got very sick a couple of weeks before my travel date and I cancelled the flight (my mom passed away on the day of my travel). The amount of red tape and redundant requests from Allianz is mind boggling. I talked to an agent in the beginning of January and he said everything is in order and I get my refund promptly. What a lie!
A month and two sets of “additional information is necessary” nothing is happening. Now they requested all kind of documents from Orbitz “on their letterhead” – and they are the partners! Orbitz is not being quite helpful either.
Frustrated to no end.
Gene G.
Hi I wanted to weigh in about my experience with Allianz Travel Insurance. We booked two trips through Hotwire in June. Hotwire is notorious for great prices but they do not give refunds so I was surely going to insure our stays. The trip was for myself, husband and two kids.
About a month before the trip, my father had had open heart surgery (he was not going on the trip) A few days before we were to leave, he had a complication. My mom was going to meet us on the trip and a neighbor and a friend were planning on checking in on dad. Because of his complication, we decided that we would stay with dad and just let mom go. When I called Hotwire, they were gracious enough to tell me that they DO refund due to medical conditions and are very specific about family members being ill. But, since I purchased insurance thru Allianz, that I was to call them directly for my refund.
After a month of preparing paperwork, bothering my father’s cardiologist and staff for paperwork and letters on their letterhead etc. I got a ruling that, since my father had a “preexisting condition” I was not able to collect on the two policies. I explained that my father was never traveling in the first place and that his complication not a direct result of the surgery itself (which is neither here nor there since he wasnt traveling anyway_ and the woman just kept reading her script over and over. She was kind enough to hand me over to a manager who told me that if you know of anyone, you, or anyone else, with any kind of preexisting condition, the policy is null and void. I think everyone on this earth knows of someone who has something. This was the most ridiculous thing I have ever heard of. Next, I asked if I could get a refund on the policies themselves ($18) and they told me that, since it had been over 10 days that I purchased them (it takes at least 10 days to get any response whatsoever) that I could not get a refund.
There are several other options out there for travel insurance and I would say that Allianz is the absolute worst there is. Hotwire ended up refunding my money since it was due to a medical emergency – but I am still out $18 from Allianz~
UPDATE***…I believe that Allianz is nothing but a money maker for the travel industry. Id like to add that each time I called about the claim (stopped counting after 6 phone calls) I was met with a customer service person who sounded like they were just woken up from a nap, and hated me instantly without getting past hello. Their service and phone manners are horrific. Some were barely audible. It was like I was talking to a comatose accident victim.
Today I heard back from my credit card comapny and all charges from Allianz have been refunded.
Agreed. A total SCAM!
I officially hate this company and will encourage all of my clients and family members to save their money and not purchase this sham of an “insurance plan”.
The only plan offered when I purchased airline tickets was apparently Allianz’s “budget plan” because the only ‘covered reasons’ to amend trip dates include absolutely outrageous events. Good to know if my house is invaded or becomes uninhabitable by fire or flood, or if I die, they’ll cover my trip.
Thanks Allianz for nothing. I truly hope you enjoy every penny of the $110 you stole from me.
Allianz in my experience is a scam company that will cheat you whenever they can. Never buy anything from these people. Shame on Alaska Air for pushing this cheating product on the unsuspecting public.
Do not buy Allianz trip insurance. I tried to use it when I had to change my flight and fly out earlier because of my sons type one diabetes and they denied the claim!!!! What a ripoff!!!!
I have purchased Allianz travel insurance for many trips and never had to make a claim. I was scheduled to travel to Israel on Jan. 13th . My travel companion had to cancel because what was thought to be a pulled groin muscle turned out to be a deteriorated hip. I cancelled as I didn’t want to room alone. I had to send in copies of even my cancelled checks and detailed forms which I sent early in January. I got an email saying a physician’s form and E-ticket copy (I have no such document) were needed. My traveling companion has already sent in the statement from the diagnosing doctor. Now Allianz wants a statement from her primary! When I called Allianz yesterday , I was told they would make a decision by Feb, 4th!!!
Do NOT buy insurance with ALLIANZ! My husband had to travel to Ukraine to complete an adoption. We had to attend court, which is supposed to be covered. THEY DID NOT REIMBURSE US!! We were adopting a child from an orphanage. This company has disgusted me. Truly pitiful and a waste of money. It’s not insurance it’s a scam!
Dear Jennifer, I am very sorry about your experience and would like to help. Unfortunately, I can’t take your personal information in this public forum. If you would like assistance, please email your information to Help.Team@allianzassistance.com and I will be happy to follow-up with you. Sincerely, Sarah, HelpTeam.
Nice try Sarah. You should be ashamed of yourself for accepting a position at such a shady company. There is more honor in flipping burgers and mopping floors
I purchased tickets well in advance with American Airlines and was offered to buy Trip Insurance from Allianz. The cost was cheap for the offer and with so many things that can affect a non-refundable trip, particularly with kids involved, it was a no brainier. Not that I planned to use it, in fact I totally forgot about it until…
…Do you remember that Asiana plane that crash landed in San Francisco on July 6? Luckily we were not in that plane, but our returning flight was scheduled to leave San Francisco early morning July 7, and it was cancelled. So there were we, in the middle of Independence Day weekend with no flight availability until the 9th of July, hotels fully booked. So I did what needed to be done, relax and find the best way to spend two extra days in the city without breaking our budget
After coming back, I found about the insurance I bought by looking into our travel receipts. Honestly, I thought it was a lost cause, which insurance actually pay your claims without a major hassle, if they pay at all? But I decided to call Allianz anyway. To my surprise, the representative helped me to build my case, receipts, logs, etc in an effort to find a way to get me reimbursed, thing Allianz did in a few days after submitting my claim. Simply amazing, I found an insurance company that actually wants to pay your claims? I’m still pinching myself
Now I don’t travel without buying Allianz insurance on those long, planned in advance trips. For the amount I paid and the amount I was reimbursed, it already paid off several times. Thanks Allianz, you gained a loyal client!
Dear Carlos, I am so happy that we were able to help!
My wife and i booked RT on United six months in advance for a big school re-union & fortunately (for a change), bought the offered Allianz Insurance coverage/just in case one of us didn’t end up attending or worse, became ill before or during the trip. My wife was laid off from her office job a few months after booking, forcing us to quickly cut- unnecessary overhead including that trip. Thankfully, Allianz (once contacted and a case started) reasonably quickly refunded us the cost of our plane tickets, and did so ina most professional and communicative manner. Their website procedures for applying for refund were clear, reasonable, and supportive, and their ‘time to end of process and decision’ was reasonably Fast (2 wks or so), as was the then quickly mailed, check (one add’l week or less)! KUDOS to this travel insurance Corp. Certainly, we will most likely hereforth, get the insurance before we take any substantial trip or vacation, & likely, will make sure to do that with Allianz.
I purchased insurance because my brother who is an experienced traveler advised us too. My husband had to have major surgery and we could not travel and Allianz insurance check covered the expense of the trip. TY .very much
I purchased insurance only because it was on the Delta Airlines site. I just thought it would be a waste of money, but why not it can’t hurt anything. My wife and I traveled out of country and then I got sick and had to call a doctor to come to the hotel. When I got home I contacted Allianz and within three weeks I had a check to cover the expenses I incurred. I will not travel again without insurance! THANK YOU ALLIANZ!!!
I had made arrangements for 2 trips last summer, one to Florida for a memorial service, and another to Hawaii for a vacation. My father became very ill, and I cancelled my trips in order to be with him in the hospital. The representatives at Allianz were very helpful, and all were very compassionate. They also allowed me to use hospital forms rather than their online forms to file my claim. Unlike other insurance companies I’ve dealt with in the past, Allianz didn’t throw up a bunch of hurdles to prevent me from filing my claim. They honored their part of the agreement, and did so with concern for the situation my family was confronting. This made such a difference given that I was already dealing with the illness and subsequent death of my father.
Very much worth the small additional cost and refund was sent almost immediately. My trip had many delays, plane and terminal changes and a 3.5 hr. flight took over 14 hours due to the airline being unprepared for mechanical problems. Allianz was just wonderful about reimbursement for all the extra costs I had to incur due to the delays. Will always use this insurance!
We had to cancel our trip that we had insurance on. I called Allianz and they assisted me every step of the way. They are definitely there to help. They were empathetic and acted in a totally professional manner. I have nothing but good things to say about this company- their plan, their people and everything about them was more than I ever expected. I plan to use Allianz every time we plan a major trip.
My husband and I took out allianz-travel-insurance for our trip last march to china. I got very sick with a influenza virus while in this trip and had to be quarantined on ship for a couple of days. When we got back to the usa I filed my claim first with medicare ( it took almost 4 months to get a response back from them) and recived a denial for my claim. In the meanwhile I was in contact with allianz letting them know my frustration with medicare. They were so nice and helpful to me thru this frustating months and kept insuring me they would keep my claim open until I heard from medicare. When I finally recived the paperwork from medicare, alliance had a check for me within two weeks. I highly recommend allianz-travel-insurance to everyone who is going to trave, everyone on their staff has been courteous, helpful and most of all kept my blood pressure down. Thank you so much, erika griffin
We had scheduled flights out of JFK to Kenya and return for a safari. We had to buy airline tickets from Charlotte to JFK and return. To be on the safe side I bought travel insurance from allianze for the Charlotte to JFK portion of the trip. Because of the terrorist attack on the mall in Nairobi, the State Department issued a travel warning for Kenya. Because of that we cancelled the trip and submitted a claim to Allianze. The claim was refused. They said State Department travel warnings were not good enough to honor the claim. Think twice about using these people. A State Department travel warning is not good enough? It was good enough for Friendly Planet to issue a full refund for the trip but not Allianze.
I will never purchase this insurance again, what a scam. We recently had trip planned to visit my mother in law in FL. Before booking the flight my husband was seen at the ER at CCF for light headedness, dizziness. He got a complete evaul at the ER. Found nothing. We had already purchased the tickets and insurance. One wk before we were to leave my husband had was having heart palpitations, he did feel comfortable to fly.We decided to put our trip on hold. We followed up with CCF Heart, Neurology, and ENT. After all the testing came back negative the Neurologist said the abnormal heart beats were most likely caused from sweet and low. Our claim had been filled at the end of July, yesterday Oct 22nd I found out our claim was denied, even though on the ER report the DX was no known case for symptoms pt presented with. All these specialist at The Cleveland Clinic cannot for sure say if that was what caused my husband to feel this way, but Allianz personal whom have no medical background said this is a pre-existing condition. Do not waste your time or trouble like I did to end up with no refund.
This company has done me no favors… I’ve used it twice and had substantial claims… They DID NOT Pay either of the claims… I think they are dishonest and their policies are misleading… I do not recommend this company at all. Will never use it again, and do not recommend any of their policies.
Dear Aubrie,
Thank you for taking the time to post. I would like to learn more about your experiences but am unable to take your personal information in this public forum. If you would like assistance, please email your claim numbers to Help.Team@allianzassistance.com and I’ll be happy to look into your situations.
Sincerely,
Sarah, HelpTeam
Hi Aubrie,
Thank you for you comment. I was about to buy this trip insurance for my flights…Appreciate your advice!!! I will not do it now
For the first time I purchased Allianz Insurance to cover my wife and I for a trip we were going to take to Reno, NV. Approx 2 months before the trip my wife required full knee replacement which would not allow her to take the trip. I notified the Allianz agent at the call center, he went out of his way to give me all the information I would need to file the claim, how to do it and how to contact the airlines to get my travel miles back. Once I got all the Doctor papers and etc together I filed the claim via email. Approx 2 weeks later I received a full refund for what Allianz covered. I will not travel without Allianz coverage, it is totally worth the cost.
This company will deny claims for any type of pre-existing condition. If you are taking blood pressure medication and have a heart attack in the airport, they will not pay their claim because it is a “pre-existing condition. They said if I was being treated by a doctor, (blood pressure medication) it would be considered a pre-existing condition. This company is a total scam. I can’t foresee them paying off any claim. They blamed me for not reading the policy after purchasing the ticket.
Thank you Allianz for your help and support during a time of sorrow for my family. I had purchased concert tickets and unfortunately I had a death in the family and the funeral was on the same day as the concert. Two weeks after, I contacted Allianz and explained my situation. The staff was kind and helpful and in less than two weeks, they refunded the purchase price of the tickets. Thank you again Allianz for not being another company who only looks for their own bottom line.
We have purchased travel insurance many times from Allianz and after a recent trip we are really glad we did. I had a medical emergency while traveling and ended up in the emergency room in the middle of our flight home. Once things got settled, we contacted Allianz and the agent talked me through submitting the claim. Everything was very simple and we received a check within two weeks. We will never travel without Allianz travel insurance.
I wouldn’t travel without purchasing this travel insurance, I had a problem and had to change my flight,
when I got home I contacted the insurance co. and they took care of me , no problems at all
thank you Allianz again
Sarah,
I travelled to Europe with my wife recently. We had bought Allianz Travel Insurance and we find it to be the right decision. Our two bags were delayed by more than 24 hours. It forced us to buy a few items of clothing and accessories. Our claim for the same was settled very promptly. The customer care service was excellent and we were more than satisfied. When we travel next, surely we will take the same insurance.
Keep up your excellent service.
H.R.Mohey
I was so thankful to have obtained insurance with Allianz, never expecting to use it.. I had a medical problem and missed a flight. Because of the insurance the cost of the flight was covered,
Thanks to Allianz travel insurance for the fast efficient response to our request for a refund for a flight that could not be completed because of injury. I did not have one additional request after my submission and they came through with a check in days. I appreciate this trusted company and will definitely use them again in the future to cover our travel needs. Thanks Allianz.
I would never buy a product from this company again. I believe their insurance is just about worthless. My wife and I booked a trip to my daughter’s wedding and decided to add an extra week for vacation. We both used air miles and spoke to someone at the company to see what their insurance covered before buying it. My wife was told that if a medical emergency happened, they would arrange to have our air miles returned to our account. A month before our trip, I injured my neck and was told that I’d need surgery. We didn’t want to miss my daughter’s wedding, but knew that an extra week of vacation was out of the question due to the pain. United Airlines was completely unhelpful on changing our return flights. So, I called Allianz Customer Service to see if they had any pull. I explained that I had to cancel the extra week and return early, and was assured by customer service that I would be covered for the early return flights. Unwilling to risk getting to Oregon, then finding no flights back, we booked an early return, which we had to pay cash for. Customer Service said to call in the claim once I was in Oregon, which I did. Immediately upon return, I filled out all their paperwork and today got a form letter saying they would not cover the claim. Their Customer Service tells you one thing, which plainly is worthless. If what happened to me didn’t constitute an medical emergency, I’m not sure what good a policy from them is. If anyone is more concerned with getting sick while overseas, I’d talk to someone like ISOS rather than deal with Allianz. United Airlines should be ashamed with partnering with such a second rate outfit. Being big on in the Forbes 500 doesn’t necessarily make you good or ethical.
Dear Mr. Sabloff,
My name is Sarah, and I’m from the Allianz Global Assistance Help Team. I am very sorry to hear about your frustration with the policy you purchased and the confusion created when you called our customer service. Since, I am unable to take your personal information here to know the exact details of your case, I would ask that you email me directly at Help.Team@allianzassistance.com so I can get a better understanding of the situation.
Sincerely,
Sarah, HelpTeam
I had a GREAT experience with Allianz. I had booked my round trip plane ticket to Mexico from the U.S. through AAA. I decided to purchase this insurance just in case. Sure enough, I fell ill in Mexico and had to have life saving surgery before I could leave. That put me missing my booked flight back to the U.S. Allianz not only paid for my original plane ticket but also the surgery due to not having Insurance in the states. All with no hassle. They required some paper work and statements from the hospital, but really didn’t try to get out of it. I am extremely pleased with the service and will purchase this every time I fly from this point on. Wish my stupid friggin’ Florida Homeowners insurance was this honest.
I, too, have been hit with the “pre-existing condition” excuse. Three yrs. ago my husband was diagnosed with lung cancer. Part of his lung was removed and he was ruled cancer free. He then got liver cancer and it went dormant. When we purchased the insurance, he had no life-threatening problems and did not expect any. A month before the trip he became ill again and we had to cancel the trip. Allianz went back 3 yrs. and said he had a pre-existing condition. After weeks of calls, letters, etc. we got a letter stating that we would get no money back and it would have been prudent for us to seek medical attention instead of buying cruise tickets! What a slap in the face! I would not recommend this company to anyone!
Dear Ms. Brown,
I am very sorry that your experience with our customer service did not meet your expectations and will share your feedback as this gives us an opportunity to improve.
We want consumers to make an informed choice when it comes to purchasing insurance, which is why we provide a link to review the policy’s terms and conditions. With this link, we offer a 10-day free look, so should you decide the coverage doesn’t work for you, you can get a full refund for the policy. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
I had the same problem with a pre-existing condition. I argued with customer service for weeks about it. I pointed out the way the contract read I was covered. My dad had heart surgery which i knew was coming up so i got a ticket. He was sent to the ER with blood clots the night of the same morning I got my plane ticket. He had to stay another day in the hospital because of another condition which caused me to miss my plane. The conctract read that it was covered after the purchase but they told me I should have read one of the sections like there was different punctuation. Their exact quote to me was, ” you should read that sentance like there is a period there”. They made up the policy as the conversation went on. The worst customer service I have ever dealt with. I would wait on hold for 20-30 minutes to talk to someone. Orbitz felt so bad after I complained to them about allianz that they gave me half my money back. I would never reccomend Allianze to anyone.
I am so grateful for the assistance and coverage provided by Allianz when I broke my femur during a trip to Paris this summer. We purchased Classic Coverage from Allianz in case of trip cancellation or delay . We never imagined that we would require the emergency medical coverage for a 10 day hospitalization and surgery in Paris, and medical evacuation back to the US. Besides covering my hospitalization in Paris, Allianz arranged and paid for my first class airline seat and provided an RN escort who accompanied me from my hospital bed in Paris back to my home in California. My husband’s airfare in economy on the same flight was reimbursed, as were some of his hotel expenses in Paris, my ambulance and other ground transportation costs. This ordeal would have been a nightmare without the financial and customer service assistance (thank you Myra!) we received from Allianz. Spending $266.00 for travel insurance saved us well over $25,000.
Hi,
I have a very good experience with Allianz Travel Insurance. When we travel, we do not have any slightest intention of falling sick and perhaps getting hospitalized. Unfortunately I fell sick in Germany while on vacation and had to be hospitalized with a Hugh bill. Only the best thing was I had got the health insurance from Allianz, which they settled once I submitted the bill. If it was not for that, it would have become very difficult for me to settle the bill.
Allianz was extremely prompt, and as they promised, they sent the check of the entire amount within the time they said, they would.
I am extremely impressed with the experience with Allianz. I will here onwards insure with them, every time, whenever I will leave the country, even if for a short while or a long time. I also will strongly recommend their services to any one who are thinking about this.
Thanks Allianz.
Sudheer Solapurkar
Had a horrible 14 hour experience with United Airlines – never left the airport because of lie after lie from them that we would depart. Happened to check my travel policy from Allianz and found out that they cover expenses incurred after 6 hours. Really didn’t want to even contact them after the hassles that I had with United but I did and was pleasantly surprised at how quick and easy it was to submit the claim. Too bad I did not save all my food and drink receipts but they covered most because I did have those. Would definitely use them again especially because United only gave me a credit instead of a refund. Hope Allianz will cover me again because I do not trust United anymore!
Could not be more disappointed in the discrimination in Allianz’s travel insurance policy. Will cover a cold, but not a suicide attempt. Sad that in today’s world mental health is still not considered equal to physical health (even when it can cause serious physical issues).
Dear Shannon,
I am very sorry that you were disappointed in the coverage your insurance policy provided. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
If you have any questions about our policies or your claim, please contact 1-800-284-8300.
Regards,
Sarah, HelpTeam
Hi I wanted to weigh in about my experience with Allianz Travel Insurance. We booked two trips through Hotwire in June. Hotwire is notorious for great prices but they do not give refunds so I was surely going to insure our stays. The trip was for myself, husband and two kids.
About a month before the trip, my father had had open heart surgery (he was not going on the trip) A few days before we were to leave, he had a complication. My mom was going to meet us on the trip and a neighbor and a friend were planning on checking in on dad. Because of his complication, we decided that we would stay with dad and just let mom go. When I called Hotwire, they were gracious enough to tell me that they DO refund due to medical conditions and are very specific about family members being ill. But, since I purchased insurance thru Allianz, that I was to call them directly for my refund.
After a month of preparing paperwork, bothering my father’s cardiologist and staff for paperwork and letters on their letterhead etc. I got a ruling that, since my father had a “preexisting condition” I was not able to collect on the two policies. I explained that my father was never traveling in the first place and that his complication not a direct result of the surgery itself (which is neither here nor there since he wasnt traveling anyway_ and the woman just kept reading her script over and over. She was kind enough to hand me over to a manager who told me that if you know of anyone, you, or anyone else, with any kind of preexisting condition, the policy is null and void. I think everyone on this earth knows of someone who has something. This was the most ridiculous thing I have ever heard of. Next, I asked if I could get a refund on the policies themselves ($18) and they told me that, since it had been over 10 days that I purchased them (it takes at least 10 days to get any response whatsoever) that I could not get a refund.
There are several other options out there for travel insurance and I would say that Allianz is the absolute worst there is. Hotwire ended up refunding my money since it was due to a medical emergency – but I am still out $18 from Allianz~
UPDATE***…I believe that Allianz is nothing but a money maker for the travel industry. Id like to add that each time I called about the claim (stopped counting after 6 phone calls) I was met with a customer service person who sounded like they were just woken up from a nap, and hated me instantly without getting past hello. Their service and phone manners are horrific. Some were barely audible. It was like I was talking to a comatose accident victim.
Today I heard back from my credit card comapny and all charges from Allianz have been refunded.
Dear Haute Momma,
I am sincerely sorry about your father’s health and your frustration that the policy you purchased did not provide coverage for your particular circumstance.
We strive to make our plan benefits and conditions clear at the time of purchase, as we want consumers to make an informed choice when it comes to purchasing insurance. To this end, we provide a link to your policy in your confirmation email and offer a 10-day free look, so should you decide the coverage doesn’t work for you, you can obtain a full refund of your premium. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
I will share your feedback about your customer service experience with our team. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Allianz came through for me on two seperate occasions. Once for a death in the family, the second time for a loss of work due to a job lay off situation. Allianz refunded the cost of my my airline tickets. I am so glad I made the decision to purchase their insurance. Allianz really stood behind their word with their insurance. Highly recommended.
Sarah,
I must say, I was pleasantly surprised by the wonderful customer service provided by Allianz during my recent trip to Punta Cana.
I experienced a broken toe while vacationing with my daughter. Allianz provided excellent service, locating approved nearby hospitals and offering assistance with any language barriers encountered.
Reimbursement of costs incurred was quick and efficient.
I would definitely purchase travel insurance again from Allianz when traveling.
I honestly don’t know why I committed to getting insurance for my trip, but it was offered & I clicked on it. Little did I know that I would wind up in the hospital 5 days before I was to leave. When I was released, the Dr. had tests set up & I was still not well enough for a trip.
When it dawned on me that I had taken the policy for cancellation, I got in touch wiith Allianz & filled out all forms required.
I ran into a problem finding the correct doctor. I had to call Allianz & tell them the problems I was having. Each time, a representative helped me with the difficulties I was encountering. Your employees even made suggestions to assist me in getting the ncessary information for my claim. I can’t thank you enough for the caring & helpful staff at Allianz.
Thank you Allianz for all your assistance.
Thank you also for my check for my air fare!
Sarah,
We were extremely pleased with the way your company handled the cancelation/interruption of our airline flights to Prague in June of 2013. Due to the extreme flooding in the Czech Republic, and in many areas in Germany and Hungary, we were told by our hotel that it would be best not to make the trip. There was a state of emergency instituted by the Czech Government. The airline and Orbitz flat out refused to reschedule our flights for a later date and wanted to charge us a surcharge of over $4000.00 to rebook the trip, even though they had openings for other dates at a very reasonable additional cost. Our pleas fell on deaf ears with both Condor Airlines and Orbitz. As this was a trip to celebrate our 25th wedding anniversary we were crushed. Fortunately for us we had purchased travel insurance for this trip through Allianz. We called your office and were told that we should submit a claim. Allianz was very prompt in handling our claim and followed up with us several times to ensure that we had submitted the documents. The payment was sent out quickly. By having the insurance policy through Allianz, we will now be able to make this trip on a later date, without a horrible financial loss. We cannot thank you enough, and will certainly buy travel insurance with your company again.
Thank you for your help,
Janice Cazakoff and Cal Havlicek
We have bought insurance from this company in the past for our frequent cruises. This was the first time we had insurance for a flight and it was a good thing we did. Our flight from Ohio to Pennsylvania was delayed and then we found out our flight from Pennsylvania to Florida had been cancelled. Once we arrived late into Philadelphia airport, we found out our luggage had already been sent to Florida on an earlier flight, so we had no luggage or clothes.
We called the insurance company and explained to them what had happened and they advised us of what our policy covered. We were able to spend the night in Philadelphia and leave the next morning, knowing we had been taken care of by our policy.
We were very pleased with the customer service and support when received from Allianz when we had an problem with our travel. Everyone we talked to was polite and helpful. The final outcome was positive and we appreciate Allianz’s professionalism. We will continue to purchase our travel insurance from Allianz and recommend it to others.
Thanks,
Steve Blum
We were quite pleased with the insurance coverage and the fast and courteous manner in which our claim was processed. We will not hesitate to continue using Allianz for future trips.
If all insurance companies would have the same helpful customer service and prompt dealing with a claim as Allianz, dealing with insueance companies would be a lot less stressful.
I came down with a respiratory bug and the urgent care nurse/practitioner recommended I not fly (lucky thing, turned into bronchitis day after the scheduled flight). Sent in the form that she filled out, and the claim was handled courteously, expeditiously and a check was soon received for the cost of the flight for my wife and me.
I was very pleased and will certainly use and recommend your travel insurance in future.
Allianz was a blessing on my recent trip abroad for a family wedding. I felt safe in knowing I was covered – in today’s age where more than ever there are unexpected delays and surprises with logistics, airlines, and travel, it’s more important than ever to have some form of security that you can rely on. Allianz was there and helped me get to the church on time! Despite two flight cancellations, they provided something extra that the airline could not and did so in an extremely courteous, professional, and rapid manner.
It’s a really nightmare if something go wrong on your trip,Allianz global travel insurance shouldn’t be open for business. The airline loss one our baggage and another one was returned to us after three day and the insurance company did not pay for anything, even we have to buy emergency goods…
Sarah, sorry for the misspelling your name. Stupid typo error
Dear Mr. Weigl,
We sincerely appreciate you taking the time to post and no apology is needed about my name. I am happy that we were able to provide you and your family with the coverage you needed.
I hope your son’s condition is diagnosed and his health improves. Our thoughts are with you and your family.
Sincerely,
Sarah, HelpTeam
SAHRA
I must inform you that we were highly satisfied how our cruise cancelation was handled by your company. The cancelation was necessary due to a still undiagnosed illness of our son who depends on us as his only support with his daily routine.
We will highly recommend your company to anyone that is in need of service that you provide.
Thanks again, Joe and Frances Weigl
My wife and I were traveling to Texas for a conference and a vacation. The day before we were supposed to leave to return home I had a case of food poisoning and had to go to the local ER. We had each taken out an Allianz Travel Insurance policy for the trip. I was very skeptical about Allianz handeling our claim. I called Allianz and spoke to one of their reps. She was very courteous and sent me the forms for us to fill out. My wife and I filled out the forms. This took some time but we had everything that they had asked for. Much to my surprise in about 3 weeks we each received a check covering our costs (EX: change of flights, ER co-pay, extra night at the hotel).
My wife and I have since taken out insurance while traveling. I would highly recomend Allianz Travel Insurance to anyone who is thinking about taking out travel insurance.
With aged parents to take care of, travel insurance has become a necessity for my wife and I . Our last planned trip had to be cancelled because Dad had a bad fall. We had a policy with Allianz and when the process of filing for our insurance started we had no idea what to expect. Turns out it was a very good experience for us. The people at Allianz answered our phone calls and our emails and were very helpful in assisting us in getting our claim covered. We hope we never have to cancel another trip, which was a huge disappointment, but having our plans covered by Allianz helps us to not worry about it. Great company and great people.
The Allianz trip interruption insurance was part of my AAA Premier membership. While traveling in Texas, we were caught in a dust storm and our car was totaled. It took us a week to get home. I sent in the receipts for the meals, hotel, and car rental. Allianz sent me a check for the whole thing. Needless to say, I am a very happy customer.
We scheduled an Alaskan Cruise and Land vacation and took the insurance “just in case.” Several months before our expected departure my sister was diagnosed with late stage cancer and it was clear she was going to need our assistance. As it turns out, she passed away while we would have been traveling. Anyway, I called Allianz customer service looking for reimbursement for our non-refundable airline tickets and was told to submit a letter from the Doctor for consideration. The agent was very sympathetic to our personal pain and to our situation. We did as instructed and within a couple of weeks, our airfare was refunded in full. I will certainly use Allianz again in the future.
While on a trip to Paris I had my Canon 30D stolen on the second day of our trip. When we retuned home I called AAA and asked if we had trip insurance and to my surprise my wife and the travel agent at AAA had purchased an Allianz travel insurance policy. Since I had a police report of the theft I was able to file a claim. Thank you Allianz for helping me to replace the camera.
We purchased travel insurance for our trip from Texas to Virginia. Although I always purchase insurance I never expected to need it. (Isn’t that always the way?) About a month before our trip I broke a bone in my back and was unable to make the trip. Allianz refunded the full amount of my airfare. I could not have been more pleased.
We were pleased with Allianz. Their travel insurance was less expensive than others we had priced, and they reimbursed us promptly for my husband’s illness which prevented him from going on the trip. Very nice to deal with. Harriet Rauenzahn
Purchased a policy and because my wife hurt her back within 120 days of policy they denied the claim. Doctor didn’t tell her to fly until the day before the fight. WASTED MY MONEY ON THIS COMPANY.
My experience with Allianz Travel Insurance was great.
My trip was cancelled due to a death in the family. Neat Travel would not even talk to me. Each time I called
they would put me on hold for more that 25 minutes or until I hung up. A wonderful employee of Allianz
stepped up to help me. She called Neat Travel and was treated the same way.
She then went to her superiors on my behalf, and in a matter of days I was notified that a refund was
forthcoming.
Please use this comment – I have corrected my typos
I was very satisfied with Allianz Travel Insurance. I had to cancel my trip due to medical reasons and the representatives were very helpful. They sent me reminders to make sure I got my paperwork in on time. Once Allianz received the paperwork, they processed the claim promptly and efficiently and sent me my refund very quickly. I was very impressed with the Allianz staff’s courtesy and professionalism and would definitely recommend them to my friends and clients. Thank you……………
I was extremely satisfied with Allianz Travel Insurance. I had to cancel my trip due to medical reasons and they were very helpful to me, processed the claim promptly and efficiently and sent me my refund very quickly. I had no problems with them and would definitely recommend them to people. We were very very satisfied as to how Allianz handled our claim. Thank you……………
Less than a week before my scheduled cruise it was cancelled by RCCL due to a fire. The reservations for this trip were made almost a year ahead of time. I contacted Allianz for a ‘refund’, due to the fact I would not and did not use the policy, and was told there was NO refund available. Bottom line – I paid for a worthless policy.
Lesson learned. In the future I will purchase from a company that DOES refund for unused policy ( as my friends did).
Dear J.M.
I am very sorry that your cruise was cancelled. Please note that, you may use your policy for your rescheduled trip. You can make the change to your policy online at allianztravelinsurance.com or call us 1-800-284-8300. Please let us know if we may be of assistance.
Regards,
Sarah, HelpTeam
Sarah,
Your response is exactly what I expected. My point was/is I would like a refund for the policy I did not use. I don’t feel this request is unreasonable.
Your suggestion, reference my rescheduled trip, does not help me. We will NOT reschedule the trip, thus my point – the policy is worthless.
I feel your company should reconsider it’s policy, on a case by case basis, and promote a better feeling of trust in your product.
Allianz was an amazing purchase decision. I had my reservations about purchasing the insurance. Thank goodness I did! I had to cancel my trip before it happened. I filed my claim (which was VERY EASY TO DO!) The whole time I was thinking how much of a waste of time this was going to be … I can’t remember when exactly my check arrived in the mail, but it was fairly quick! I was pleasantly surprised that I received a FULL REFUND! It was such a relief. I always purchase the travel insurance now. Thanks you Allianz!!!
This is a company that provides excellent service. In a day when promises are easily made, but seldom kept, Allianz Travel backs up their policy. When I had to cancel my trip last minute because of a back problem, their courteous service representative gave me simple directions for filing a claim. I honestly expected a fight, small print, etc. but the check arrived promptly in the mail for the full amount of the cost of my flight. They’ve restored my confidence having found a company that is good as their word, and I discovered that it was a small price to pay for a potentially cancelled trip.
After the recent San Francisco crash, our JetBlue flight got diverted to Oakland — 45 minutes away from the airport hotel where we were staying due to our early-morning flight the next day. Our plan was to turn in the rental car the night before, but due to our flight change, we had to hold onto it another day and incur a change fee for a different drop-off location (a total of about $150 extra incurred). I just called Allianz about our flight insurance that was purchased with our tickets months ago (for a family of 5) and was told our extra rental car fees wouldn’t be covered, but I could still try and submit a claim. This is absolutely crazy. A plane crash causes changes in our flight itinerary and unanticipated expenses trying to get 5 people to a different airport, and customer service tells me the expenses aren’t covered under our flight insurance?? Let’s see if Allianz will make good on claims related to the plane crash. It would certainly be good PR if it made a policy decision on this and informed its customer service people in advance. Unfortunately, my expectations are pretty low at this point that my claim will be handled with a positive outcome.
Imagine having a week-long great vacation in a condo right on Pensacola Beach. Then after going to bed the night before your departure, you get a message on your phone that the next morning’s flight has been cancelled,. Not delayed, but cancelled. So there was no way you would make your second flight. You have been in bed for about an hour already and you have to wake up and figure out what to do. First call – United Airlines to find out what is going on and when you can get rebooked for another flight home. The representative from United Airlines was great and helped us with those flights, but we had to spend a night in Houston since he could not book our connecting flights on the same day! Well, if that was the only way we were going to get home, so be it. Next call was to the car rental place and they also were very accommodating. Sent off an email to condo owner and hoped she would get it. The place was being rented out the next day, but we were welcome to stay until the time our flight left. Next thought, hotel for the layover in Houston. Settled that with Marriott – they had a hotel on site at the Houston airport. Last thought – hey, we had taken out flight insurance, hadn’t we??? So found the policy and called Allianz. Wow, what nice people to work with. We were informed that indeed we were covered for this situation under their Vacation/Travel Delay portion of the policy. This news made us sleep well that evening, knowing that the expenses incurred by this delay were covered. So, due to some very professional people on the know, what could have been a very unpleasant experience turned out to be an extended day of our vacation. Got home, and we had the refund for our added expenses within 4 weeks. We did have to provide receipts, which was no problem at all. THANK YOU VERY MUCH ALLIANZ! I have another flight coming up to visit my ill mother and I for sure took out insurance from Allianz again. And I will not hesitate to do it when I travel in the future.
In April I took a trip to the Dominican Republic with a group of friends. They laughed at me when I said I had taken out travel insurance (as I always do when I travel out of the country). On the return trip my luggage was damaged beyond repair by the airline. American Air Lines did not cover the damage, so I filed with Allianz for reimbursement on the cost of my suitcase. Allianz representatives were great to deal with and my claim, even though small, was paid in full in less than a month.
I will definitely do business with Allianz again. Hopefully, I will never have to fly American Air Lines again.
In April 2013 this year we were on a transatlantic cruise from Florida to Barcelona Spain. While on board I experienced what I thought was a cold coming on. I finally had to see the medical staff and I had a sinus infection along with a drop in my oxygen saturation. I had to take antibiotics, got a shot and had to have two days of breathing treatments to control this problem. Medical treatment on board ship is not an inexpensive item. We had purchased the Allianz travel insurance and after we returned home I applied for my medical claim to be reimbursed. They were very professional and very prompt and courteous to us and we did receive complete reimbursement for what we had to pay out for our medical costs. I would advise anyone traveling to look into their insurance. The policy is pretty complete coverage and easy to understand and you also have very competent people to advise you. We will purchase this insurance when we travel again. Thank you Allianz for your service to us.
In my recent experience with Allianz, it’s simply not worth the added expense to purchase trip insurance from them. Long story short, we missed an entire European cruise due to a flight delay and Iberia Airlines’s refusal to fly us to the first port of call to meet the ship. By the time the airline got us to the port of origin, the ship was long gone. I figured we’d definitely get some type of compensation from Allianz, especially since there was absolutely no fault on our part for what had happened. I was utterly wrong. Allianz completely denied our claim because their criteria are so narrow that we didn’t qualify for any remuneration. So, we’re on the hook for the full cost of our cruise, in addition to the extra money we paid Allianz for trip “insurance.” Be careful, people.
Dear C. Fernandez,
I am sorry that the travel insurance you purchased did not cover your specific situation. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
We want consumers to make an informed choice when it comes to purchasing insurance, which is why we provide a link to review the policy’s terms and conditions. With this link, we offer a 10-day free look, so should you decide the coverage doesn’t work for you, you can get a full refund for the policy.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Judging by how perfect the grammar is on all of these reviews, the fact that the word “Allianz” is repeated several times in almost every review, and that there are NO bad reviews without magically a representative fixing the problem, then the upset customer ultimately praising ALLIANZ! ALLIANZ! ALLIANZ!, and finally because of the fact that my claim isn’t going to be accepted because of some small print, technicality BS,”Im sorry sir the insurance plan you purchased actually does not cover that EXACT situation”, I can promise any inquiring customer that…
…Allianz is a dishonorable, disgraceful and heartless company that cares nothing for people, but would gladly take their money.
Dear Noah,
Thank you for taking the time to post a review, as it allows us an opportunity to learn and provide better product and services for our customers. Allow me to address your final and most obvious reason for posting – your denied claim. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
We want consumers to make an informed choice when it comes to purchasing insurance, which is why we provide a link to review the policy’s terms and conditions after purchase. With this link, we offer a 10-day free look, so you can review the details and decide if the coverage will work for you. If not, we give you a full refund on the policy.
The customer reviews here are quite genuine and reflect our customer satisfaction rate of 95% and A+ rating from the Better Business Bureau.
If you have any questions about our policies or your claim, please contact 1-800-284-8300.
Regards,
Sarah, HelpTeam
Allianz is a great company to work with!! During my last trip, I had to return home early as my grandfather was ill. Allianz reimbursed me for my travel expenses. They were so easy to work with and have the best customer service. Every representative I spoke with was extremely polite and helpful! Now, I always buy insurance with Allianz and I recommend them to my friends and family.
My husband and I were flying to Hawaii with a layover in San Diego. The next morning we were leaving San Diego for the airport and the hotel hailed us a cab. After leaving the cab we realized our go pro was still in the trunk. As we had purchased the camera for this trip all the equipment was also with it as my husband and I are underwater divers. We frantically called the hotel to find out the cab company. Due to the fact we had to catch our flight to Maui we were limited to time. As soon as we arrived in Hawaii I started making phone calls. Needless to say our camera was never recovered and Alliance worked with us and we are now able to order to purchase another go pro. We now pay close attention to our luggage and the cab companies. If it had to happen at least it was at the beginning of our trip and not at the end as we also would have lost all our wonderful pictures of Hawaii as we were gone 3 1/2 weeks. Thank you Alliance for your help….. We travel at least 5 times a year with our dive club and ski club and I will continue to book with Alliance as I have in the past.
Allianz served us well. We were booked to go to Belize but my wife had to cancel due to mission requirements in her position with the US Army. Our refund was timely and efficient.
Highly recommended travel insurance.
Jerome
Allianz was a pleasure to work with. I had never purchased travel insurance before, but we just had our first child and travel insurance seemed the responsible thing to do in case something unexpected happened. The day before our trip, my daughter came down with nasty ear infection and was very congested. She was too sick to travel and too sick to leave with a sitter, so we had to cancel our trip at the very last minute. Allianz was so helpful and reimbursed us for the cost of our hotel in record time. Thanks so much.
I wanted to put in a good word for Allianz Travel Insurance. This company is amazing! My family had put together a trip for my mom and dad’s upcoming 50th wedding anniversary. We purchased a cruise to Alaska and had family coming from all parts of the country to participate. Unfortunately, my father became very ill. He went from a man enjoying life and his independence, to a person who has trouble walking across a room without falling. Our plans needed to be cancelled. My entire family had non-refundable airline tickets. Some of us had purchased Allianz Insurance. Those who did, were refunded their monies. More important, those who had coverage with Allianz had one less thing to worry about in a time that everyone was grieving. I have referred Allianz to anyone I know who is traveling. The staff is compassionate and fast. Thank you Allianz for making a tough time, easier.
“I have purchased insurance several times. This is the first time I’ve collected. It’s easier to make decisions to travel when Allianz has my back.”
I highly recommend Allianz. My husband started getting sick on day 5 of our 18 day cruise in the South Pacific. After 4 ports we finally found a hospital that could diagnose he had kidney stones. He had to be admitted to a hospital and I had to go back to the ship and pack our bags and check into a hotel. The Allianz personnel were all very helpful and reassuring through the process. They covered our medical bills,additional flights, lost days on the ship,and hotel. The only downfall is you have to pay all the expenses up front, but we received our reimbursement check in a matter of weeks after submitting all the claim information.
In February 2013 we had to postpone our trip to Mexico due to medical reasons. Thankfully we had taken insurance when we booked our flights. Allianz reimbursed us for our flight changes of $300 and also $50 for our resort rebooking. They were courteous, helpful and prompt.
We were more than pleased with Allianz. My husband got very ill in India. When we were back in the States i contacted the Rep who couldn’t have been more helpful and courteous. They reimbursed our doctor’s visits within a VERY short time. The interesting part of the story (outside of my husband’s excellent care in India and recovery) was I never realized that we were covered against illness in a foreign country and I could apply for insurance reimbursement. A friend told me this in a casual conversation! I highly recommend this company and by all means purchase coverage!!!!.
I always purchase travel insurance through Allianz and feel that it is a very good and small investment to protect myself from unexpected situations and cancellation of travel plans.
It was recently used when my Mom got pneumonia and we couldn’t take a long awaited trip. I was happy to receive checks in the mail within a very reasonable time after the documentation was submitted.
Staff at Allianz has always been very helpful and I would never fly without insurance.
I recently purchased travel protection insurance from Allianz in March 2013. Due to a medical condition, I had
to cancel the scheduled trip to Europe. I and the other three traveling companions were totally reimbursed
on the cost of airline tickets. The Allianz claim application process went smoothly and we received the
reimbursement check in two weeks. I certainly would use Allianz for travel insurance again.
I am absolutely delighted with the service, timeliness, and effectiveness of Allianz travel insurance team. My elderly father fell and broke several ribs right before we were to go to an event. The Allianz folks quickly sent the forms, and even in light of a ling delay (the result of my caring for my dad), I had a check for the full amount, no questions/problems whatsoever, in less than a week (about 4 business days!!). Wow. I have recommendaed to anyone who will listen that they use Allianz, should the need arise. In fact, we are planning a trip for later this summer, and you can bet that we’ll be contacting Allianz for trip insurance for that trip, as well. Heartfelt thanks to the fine folks at Allianz for taking care of a worry during a time of many.
I purchased insurance on my concert tickets. The concert was several months later and although I was not intending to use the insurance, I am so thankful I purchased the insurance. Three days priors to the concert I became sick and was unable to attend the concert. I went to the website to file my claim. I was not sure if I was doing the claim correctly so I called the customer service number. The associate was so helpful and walked me through each step in filing the claim. I submitted all the necessary paperwork from my physician and a short time later I received my check in the mail. I highly recommend this service, well worth the money spent.
I am very disappointed in Allianz! My family, my sister and her husband and two children, myself and my husband and two children as well as our parents booked a house in Marathon Key for March. We purchased travel insurance from Allianz for our airfare, as we were all travelling together and staying in the house. We booked seperate insurance on the house. My mom had been receiving treatment for cancer and her cancer was stable and she was cleared by her doctor for travel. Prior to leaving, my mother suddenly started getting ill and having infections. She was admitted to the hospital forcing us to cancel our trip and sadly she passed away a week after we would have returned. Allianz has refunded my sister’s airfare for her family, yet has denied the refund to my family and to my father for her and my mom. I ask you, why would you get travel insurance if not for the unforseen situations that come up. I assure you that we would not have cancelled had Mom not so suddenly taken ill. We have filed a claim with the Better Business Bureau and will be contacting an attorney. I would not reccommend this company to anyone…sadly when you most need coverage, it is not covered.
Dear Shannon,
I am sorry to hear about your experience with our company. Since I can not take your personal information in this public forum, I would ask that you email me at Help.Team@allianzassistance.com with your claim information and I will be happy to look into the situation for you.
Sincerely,
Sarah, HelpTeam
Sarah, I am happy to say that the last phone call I made did the trick. The representative again reviewed our claim and approved it. I am happy that Allianz has righted a wrong and wanted to make sure that the company received credit for that. I would still caution people to read through the contract completely. When you are booking travel insurance, it does not make it convenient to do so…only after it is purchased, do you receive a e-mail stating all the terms. I have purchased travel insurance in the past, but of course never had to use it. I will be extra careful and diligent in the future. Thank you for your reply, Sarah and again, I am grateful that Allianz corrected this mistake.
I was very pleasantly surprised at the ease in which I was able to receive a refund check from Allianz! The first time I ever purchased travel insurance, I needed to cancel the trip due to a hand injury. Ordinarily an injury to a hand wouldn’t have stopped me from going on a trip, but in this case, I was flying to California to help my daughter move. Realizing I would have been no help to her, I cancelled my flight. I braced myself for a long, drawn out procedure in trying to get a refund for the airfare, but to my utter surprise, it was actually a pleasure dealing with them! I submitted a claim, gave supporting physician documentation, and received a refund check almost by return mail! I have not and will not hesitate to purchase travel insurance from Allianz for any future trip. The price is right and their customer service is beyond compare. Thank you Allianz!
Dear Mr. Shoop,
My name is Sarah and I’m from the Allianz HelpTeam. I am very sorry that the travel insurance you purchased did not cover your specific situation. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
My advice to travelers is don’t buy it. I had to cancel my trip recently due to an urgent carotid surgery recommended by my vascular surgeon in order to prevent a possible stroke. I had no idea this was coming, but when I applied for a refund, Allianz said I should have “reasonably” foreseen this coming and therefore, no refund. My question is: how is this reasonable when no one had diagnosed my condition until after I bought my airline tickets? I’m consulting a lawyer now, but my hopes of recouping my losses are minimal.
I have had a bad experience with Allianz. They just don’t pay claims. Also have you noticed nearly all the recent reviews are glowing and well written, but the ones before March 2013 are almost all very very negative? A company can’t change that quickly…leads me to think Allianz is planting good reviews on this site. Is that what you are doing, Allianz?
Dear S. Nitka,
My name is Sarah, and I’m with the Allianz Help Team. I am sorry that insurance you purchased did not cover your specific situation. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
I also wanted to assure you that the customer comments on this site are not “planted.” In March, we did begin to let our customers know about the site so that they could share their experiences – good or bad. Now that they know about travelinsurancereview.net, many of our satisfied customers have chosen to post here.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
I became ill during a recent trip to Europe and required medical care while I was there. When I returned home
I spoke to an Allianz representative and submitted a claim via their website to recover my medical
costs. The whole claim process from my initial call to a check in hand took about a week. I could not be happier
with all aspects of the service that Allianz provided….would highly recommend them…..and have another trip
to Europe planned with Allianz insurance coverage included!!
I was skeptical of what our insurance would cover after having to re-book our original flights, but everything transferred over as they said it would. Fortunately for us, after getting stuck in New Jersey on our way home, Allianz was there to help us out. Customer service was easy to contact and quick to assist us while hundreds of people were in line trying to get answers from the airlines. We had the insurance claim information in our inbox before we arrived at the hotel that night. When we finally returned home, the turnaround on the insurance claim was 2-3 weeks (as expected), and the claim was paid in full.
Allianz was very sympathetic and helpful when I cancelled my trip due to my husband’s death. They also were quite prompt in paying the claim.
Thank you
I always insure with Allianz and appreciated how sympathetic and helpful they were when I had to cancel due to the death of my spouse. No hassle, claim was paid in a very timely manner.
Thank you
This is my first time using Allianz Travel Insurance and certainly it will not be the last. There was extenuating circumstances which forced me to cancel my return flight. Had I not have the Insurance, I would be in a panic because I would be forced to pay the additional charge to cancel the flight with the airline. I know that as long as I have authentic reason and can back up my claim, Allianz will always honor the claim. I will never travel again without purchasing the insurance!
I have used Allianz for years – when they used to be AccessAmerica. I always buy immediately after purchasing our cruise so there is NO pre-existing condition clause. Must purchase within a specific time after purchase of trip and must cover all non- refundable parts of the trip. We have had to cancel our cruise twice due to the health of my 88 year old mother who lives with us. Both times the agents were not just professional and helpful but seemed to be genuinely concerned about my mother’s condition. Neither time was it a result of something “pre-existing”, but I felt better knowing if it had been, we would be coved. Had the refund promptly after completing the forms. It is great to follow the process online. I have found their coverage is much better than those offered elsewhere for the price. I always check a online, but call to verify with an agent. All of my family has switched to Allainz and everyone has been extremely pleased.
This is the first time I purchased insurance for a trip and I am so glad I did! Allianz was helpful, efficient and very pleasant to deal with when my daughter injured her knee and I had to cancel my trip. As a single parent with three children, life can be unpredictable. Allianz gave me hassle-free assistance and I received my refund in about 10 days after the paperwork was processed. They even contacted me when the doctor’s office failed to expedite the necessary form. I will definitely use Allianz again!
I always thought that travel insurance was a waste but when my wifes dad past away that’s when I changed my mind. Allianz was great with processing the claims and friendliest people there to help.Thank you
This was my first time using Allianz, and it was the BEST thing I did prior to my travel. The personnel at Allianz were very courteous and concerned with my travel experience and were there to help me with the claim. I would definitely use Allianz from now on any travel abroad, cause I will never know what awaits. I would recommend Allianz to all and am also recommending Allianz to my relatives and friends. Thank you Allianz for your professional and outstanding support!
I have used Allianz Travel Insurance Co. several times and each time have been very satisfied with the process. The customer service representatives have been very knowledgeable and helpful; I would recommend them.
As a military member Allianz has continue to keep my travel experience stress and worry free. My vacation time frequently has to be changed due to training events and othe worked related activities. I can always count on Allianz to help me process my claims when I have to cancel my trip. Thank you for your continued support!
I cannot say enough about this company and their professionalism, helpfulness, speed in resolving and finalizing claims. I will never ever use any other travel insurance company. We have had two illness/deaths experiences which affected our travel plans (in the past few years, unfortunately( and required us to cancel and/or change our travel plans. The ease with which Allianz handled the claims is second to none. I have been traveling overseas for 26 years from here now and this is the first company who has handles our changes/cancellation plans with such ease and efficiency. The whole process was stress free, timely and the manner in which it was conducted was truly a great relief at an already stressful time.
Thank you Allianz. I recommend this company 100%. I have never been disappointed.
(I have no ties to this company in any way shape or form. I have no family member working in insurance…I just wanted to say that as I know my comment is quite a glowing one, but it is well deserved)
Thanks again.
I booked a trip on Mexicana several years ago and bought Allianz through their site. Mexicana went out of business and that contingency wasn’t covered and my claim was denied. I had a great deal of trouble reaching them and finally called their Canadian office (I live in the US) to get information. I won’t use them again.
Dear MLind,
I am very sorry to hear about your frustration with the policy you purchased and your claims experience, but thank you for taking the time to post, as this provides us with valuable feedback in order to improve our products and services.
Regards,
Sarah, HelpTeam
I’m hooked! I do a lot of traveling overseas and sometimes into third-world countries. Unfortunately, our baggage was delayed for 7 days and I had to speak in 5 different venues during the time and had no clothes. I called Allianz and they said that both my wife and I each had $600 worth of insurance to purchase new clothes (totaling $1200) so we did. And, upon our return, we filled out the forms with our receipts…easy as pie. Within 2 weeks we received a check for $1200, no questions asked. And, by the way, the package we purchased included insurance coverage for 30 days while we drove around Croatia (1600 miles) and the car rental insurance was nearly $1,000 more! We will NEVER go on another overseas trip without Allianz Travel Insurance! Thank you Allianz for providing this awesome service! FIVE STARS!
I would highly recommend Allianz travel insurance.
Over the last 8 years, our family has been hit hard by illness. Though being with our family during these past trying times has been our first priority, putting our lives/vacation plans on hold would not have been feasible.
Until this last year, we had been lucky in that our travel plans did not coincide with severe illness or the death of a family member. I had purchased Allianz insurance for every trip/vacation, and had been fortunate that we were not away when tragedy struck. This past April, we did, in fact, need to get home from abroad due to the death of a family member.
Allianz representatives were courteous, knowledgable, and swift in their e-mail correspondence, and the benefit which we were awarded to compensate for the change in travel tickets and lodging was mailed to us promptly.
Do not hesitate to purchase travel insurance through Allianz~ the trip that you don’t buy coverage for may just be the trip that you will need it!
This company will do anything to get out of paying a claim. Even over a very small amout they will make sure that you do not get paid. Do not use them!!
Dear Concerned,
Thank you for taking the time to post. I am sorry that the travel insurance you purchased did not cover your specific situation. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Buyer beware!
I would not recommend anyone purchase the travel insurance from Allianz. I have purchased the insurance on my American Airlines tickets several times over the past 12 months. My wife and I were planning a trip to California and 3 days prior to our departure my mother whom was going to watch our 4 children while we were gone got a terrible infection in her jaw. So on Saturday we decided my mother was too ill and we cancelled our flights. I made a claim that same day. My mother was admitted to the hospital for over a week and after providing doctor’s notes and all necessary documentation, the claim was denied because they stated this was a “per-existing condition”. Because the same oral surgeon who extracted my mother’s tooth the month prior to getting this infection Aliiance determined this was per-existing condition. My first claim and only claim was rejected. As people we purchase insurance for things to give us piece of mind. Do yourself and your mind a favor and stay away from this company. There are a lot of great insurance companies out there. This is not one of them.
Dear Mr. Jamail,
Thank you for taking the time to post. I am truly sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details.
TravelInsuranceReview.net has several articles that give a good explanation on pre-existing conditions. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Buyer beware again!
AllianzTravelUS denied my claim after discovery of pancreatic cancer required immediate surgery and trip cancellation. I spoke with a claims agent and sr. claims agent. Both said that their “policy” interpreted any past medical visit as a pre-existing condition, even if it could be remotely considered an issue and even if the doctor states that cancerous tumor was newly discovered and unknown by doctors and myself.
I had never been treated for cancer, had no inclination that I had cancer, and was an otherwise healthy 37-year-old. Two months ago I had immediate surgery that removed part of my pancreas, small intestine, and bile duct. Unfortunately I’m still in pain and also having to deal with Allianz and their “policy” issues.
I can’t believe they treat their customers this way … especially those that have to cancel a trip because of a newly-discovered life threatening illness. Way to go Allianz!
(Former) Unsatisfied Customer
Dear John,
I am sincerely sorry about your cancer and your frustration that the policy you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
I would like to thank Allianz for all their help in processing my insurance claim. Everyone was very helpful
and courteous. I was traveling to visit my sister in San Diego for a week and and unfortunately while I was
there my brother-in-law died. It was two days before my departure and I had to stay and help my sister with arrangements and at the same time their home was sold. What a nightmare of complications; thank goodness
my insurance claim was handled with care and concern. I would highly recommend Allianz for your insurance needs. I am sure glad I purchased it and will continue to to for every flight I take. You never know what may happen.
Allianz Travel Insurance is a very easy company to deal with. Having filed claims and questions/concerns,both online and through direct phone contact, communication is clear and quick responses delivered. I have been more than satisfied with all claims submitted. I now look to Allianz before taking travel insurance through cruise and travel sites offered. Often Allianz offers the exact coverage for a much lower price. Definitely worth looking into!
I have been with Allianz for the past 5 years and am so please I have recommended Allianz to all of my friends who travel. I carry the yearly policy since I travel very often. Allianz has been there whenever I needed information, assistance and guidance. Most recently, my elderly mother collapsed the day I was to depart on a long trip. I had to cancel my flight ticket and rental apartment in Venice, Italy. Allianz guided me through the process of how to do these things in the most efficient manner. With Allianz’s guidance and assistance, I worked out the change of flight ticket without any change penalty and Allianz returned the non-refundable security deposit I had on the apartment. This was accomplished with clear instructions from Allianz, a small amount of paperwork on my part and a timely return of my security deposit by Allianz. I will definitely keep recommending Allianz to anyone who plans to travel anywhere!
How can anyone travel and feel secure without Allianz along for the ride?
I was very impressed with the Allianz. My flight was cancelled due to a blizzard. The airline refused to pay for the Hotel room I had to stay in for the night – After I finally arrived at my destination the next day, I put in a claim to Allianz. I had a return email within 24 hours asking for the receipt of payment. I had a check within a week. I was totally impressed. First time dealing with an insurance company I didn’t have any hassle with a claim. I will purchase again and recommend to all my friends and family!
I would not reccommend Alianz. I was referred there by US Air. Unfortunately our cruise ship was delayed by weather so we returned 12 hours late to port. I called Alianz, they said to call US Air. Cell phone use was very poor and calls kept getting dropped, let alone the added expense of being out of network. Fortunately I was able to get ahold of someone on land to make the arrangements. Because it was considered a travel dealy of less than 24 hrs., we only received reimbursement of $150 each. Changing the plane tickets to the first available flight was over $900 additional and we had to wait a day. The least I expected was reimbursement for the flights. The reason I was given was that the delay had to be over 24 hours. I am very disappointed.
Dear Ms. Redman,
Thank you for taking the time to post, as this provides us with valuable feedback in order to improve our products and services. I am sorry if the $150 per person per day travel delay benefit fell short of your expectations, but we do provide you with a copy of your policy at the time of your purchase and you have 10 days to review the policy and cancel it if it doesn’t meet your needs.
Thanks for the opportunity to serve you and we’re glad we could help offset your travel delay expenses.
Regards,
Sarah, HelpTeam
My experinece in the past with travel insurance complnies have not been very smooth, so I had misgivings about this one I bought from Allianz, to whom I was referred by United Airlines, covering my trip to San Francisco. I had some medical problems which forced cancellation of this trip. When I called Alianz, I had some misgivings, as I was unsure how much paperwork and follow-up work will be required on my part to obtain any benefit. To my pleasant surprise, from the time of my first call, the Allianz staff took this as their own project. A case number was immediately assigned. I was asked to submit the minimal amount of paperwork, and was reminded several times when I was a little slow in submitting them. All the people I spoke to or dealt with were courteous, and dilligent. I will definitely come to Allianz for my future travel insurance needs. To anyone considering getting a travel insurance, I have no hesitation in recommending Allianz.
Allianz Ins was there when we needed help. We had our trip planned for months and I became ill and was advise not to travel so we were really happy that we had gotten the Insurance coverage. Reasonable price for a regretful situation that couldn’t be helped. Thank you Allianz
I cannot offer enough praise for Allianz. I always purchase travel insurance but luckily never had to use it until recently. We were on vacation when my sister became seriously ill and had to be hospitalized and could not return home on the arranged departure date until she was well enough to travel. Therefore, I had to extend my plane and automobile reservations at an additional expense to me.
When I came home I submitted a claim to Allianz and was able to communicate with all their personnel by either email or phone. I received outstanding service and was very grateful to receive a check for my additional expenses in a reasonable amount of time. Having the travel insurance with Allianz helped me deal with an extremely stressful time.
THANK YOU ALLIANZ for your considerate attention to my claim and all that you did to resolve it. I enjoyed working with your staff. I will always recommend Allianz for travel insurance and will always use it whenever I travel. It is wonderful to be associated with a company that stands behind their stated benefits.
I put a claim into Allianz for a travel delay. Although they said my claim was approved, they left me over $1000 short of my claim. They said that I can only get $150 a day for lodging and food.
Other than a Motel 8, where can you eat and lodge for $150 a day? I was in the Caribbean.
I was very pleased to see that my claim ” was approved”, but in reality it wasn’t
Dear Frank,
Thank you for taking the time to post, as this provides us with valuable feedback in order to improve our products and services. I am sorry if the $150 per person per day travel delay benefit fell short of your expectations, but we do provide you with a copy of your policy at the time of your purchase and you have 10 days to review the policy and cancel it if it doesn’t meet your needs. Thanks for the opportunity to serve you and we’re glad we could help offset your travel delay expenses.
Regards,
Sarah, HelpTeam
I have purchased travel insurance through Allianz Travel Insurance for each of our trips to Florida. Because of an unexpected need for surgery, we were unable to complete our most recent trip. The staff at Allianz were most helpful in making sure I had all the necessary information to complete my claim. It was quick and easy, which I am most grateful for during a stressful time in my life. I will use Allianz again and recommend them highly to anyone who travels.
We have purchased travel insurance for years and have never had occasion to use it. This time was very different. We had traveled to St Martin for a 7 day cruise and had purchased round trip air tickets returning to the US on Saturday 2/9/13. On 2/8/13 Boston received an amazing amount of snow with very high winds, etc. We were stuck in St Martin for 2 extra days due to this storm. When we finally got home we contacted Allianz to see what we could do. Due to the policy we purchased we were entitled to $150 per person for trip delay. This covered our extra hotel expense which was wonderful. Next time we will look into the next level of coverage in order to cover additional expenses.
Our claim was settled very quickly and rofessionally by Allianz most pleasant and efficient personnel. Thanks so much for being there for us.
I wish to recommend Allianz Travel for your travel insurance needs. I used Allianz last fall when I took a trip to the East Coast. Anytime I travel across country, I purchase travel insurance; however, I used Allianz
for the first time on this trip.
At the end of my trip, my connecting flight was cancelled, because of Hurricane Sandy. I was stranded at the airport at Philadelphia, PA. and stayed in a motel for four days waiting for the airport to reopen, planes returned and flights again becoming normal. I called Allianz and talked with a very respectful, helpful employee who explained the coverage and emailed claim forms to me. The claim process was made very easy Allianz followed up on a regular basis on the internet as well as by telephone. My claim was accepted and expenses paid very quickly. I was very pleased with their service and their employees’ customer service skills. I shall use Allianz ;whenever I fly in the future. My thanks to Allianz for their good
service.
We had to cancel our flight due to illness….so fortunate to have Allianz Insurance. All was handled so professionally and with unexpected speed. There was paper work, of course and once submitted , we were notified and kept in loop as to the status of our claim. This was very appreciated and less worry at a difficult time . Thank you Allianz.
We had to cancel our trip due to my husband’s surgery. They are denying the claim even though the diagnosis and surgery were after the ticket./insurance were purchased and just before we flew. No phone calls, e-mails, etc. for 19 days. I had to call twice. Very poorly run company. Would NEVER recommend this company. This is our second bad experience with them.
Dear Donna,
Thank you for taking the time to post. I am very sorry to hear about your frustration with the policy you purchased and your claims experience. While we have designed our products to cover the most common unforeseen situations our customers might encounter, not all events and situations are ones which trigger coverage in our insurance programs.
Regards,
Sarah, HelpTeam
my wife and i had scheduled a cruise to cozumel, belize, and roatan on royal caribbean in january. we purchased the insurance thinking we wouldn’t really need it. the very week of our departure, i got the flu and brought it home to my wife. her fever was 103.5 and she was terribly ill. she went to the doctor and was diagnosed with flu and acute bronchitis. everyone said we would never get our money back. she was ill three weeks but was able to complete the paperwork and send it in. we really didn’t expect anything back and had resigned to just loosing the money. one day we got a letter from allianz and said well here’s the denial. we could not believe that we got a full refund and a note saying that they hoped we were better.
we could not be more pleased with this service and friendly people we spoke to. we got the check before we got the next letter saying they were processing it. unbelievable service. we told all our friends hey we got our money back and they couldn’t believe it.
you can bet that every time we cruise again, we’re going to use allianz.
Allianz Travel Insurance’s name should be “Allianz Travel Assurance”! For a few extra dollars when we book a trip, we feel confident that if we experience any difficulties along the way, Allianz Travel will be there to handle any and all claims filed with objectivity and professionalism. Twice within one month’s time, we had to cancel travel plans due to illnesses. We filled out and filed the necessary paperwork, and received reimbursements within two weeks of each occurrence. The filing process was clear and simple to file. If additional information was required, Allianz got back to us quickly requesting the additional information missing. Whether our contact was by email or phone, their agents were very kind and considerate discussing our cases.
We couldn’t be more pleased with Allianz Travel Insurance services.
My experience with Allianz was excellent. I have recommended their service to all of my friends who will be traveling soon. Not only did Allianz pay for my additinoal expenses when my flight was cancelled, but mroe importantly they helped me secure a new flight that was most convenient. Because of bad weather, it was impossible to try to reach the airlines. The message was “Wait time will be 55 minutes”. I didn’t have access to the Internet.
I finally found out that the airline had re-scheduled my flight to a flight with a connection in Chicago. There wasn’t much time between the connection. I am a senior citizen and I was afraid I might not make the connection. The Allianz representative called the airline and then joined me into the conversation after she had stated my problem. With her help I was able to get a direct flight (that was my original flight – just one day later).
Thank you Allianz for a job well done!
Travel was scheduled last summer 2012 with my wife and in-laws to attend a grandson/nephew wedding and take an extended trip thereafter. My wife became very ill and was hospitalized before ultimately having surgery.
The travel was predominantly for the purpose of attending the wedding. Because we could not travel all of our travel expenses were refunded. What was remarkable to me was how understanding all the Allianz service
representatives were and how helpful they were in explaining the process and assisting me to complete the process. I am unaccustomed to see any business be so gracious and helpful – to what for me personally was an extremely stressful time. I am still in awe of how well I was treated and how efficient they were in completing the required actions.
When I purchased my event tickets, the family members I was traveling with was very skeptical of purchasing the insurance and I recall them stating to me, “Do you really think we aren’t going to go to this?” I went ahead and purchased the insurance with our tickets and I am so glad that I did. The morning of our event, our grandma passed away unexpectedly. I contacted Allianz four hours before the event started, I did not have any of my information on hand, with me, and the assistance I received was INCREDIBLE. A claim was started for me immediately and I received all other correspondence via email and was able to finish my claim via email. Easy to work with, quick response, and very professional. Thank you Allianz!!!!!!
ALLIANZ TRAVEL INSURANCE REALLY DO HONOR THEIR CONTRACTS. I SIGNED UP FOR INSURANCE FOR MY LAST TRIP. I WAS NOT ABLE TO MAKE MY TRIP, DUE TO MY MOTHER’S PASSING. ALLIANZ TOOK VERY GOOD CARE OF ME IN A TIMELY MANNER. THEY HONORED THEIR CLAIM WITH ME, AND I AM FOREVER IN ALLIANZ DEBT.
SINCERELY,
VIRGINIA PACE
We purchased travel insurance from Allianz when we purchased our airline tickets for a cruise. Purchase was easy. We had to cancel our trip due to an illness in the family. I initiated the claim with Allianz online.
When the claim form arrived with the medical information requirement for the physician to verify the illness, I completed the claim requirements by providing the receipts, the physicians statements, and other required forms and mailed them to Allianz.
Allianz processed my claim quickly and efficiently, and they paid the claim promptly and without hassle.
We were very pleased with Allianz as a travel insurance provider.
Great travel insurance. I became very ill during my trip to South Amercia. A doctor with her nurse came to
my hotel room and determined that I had food poisoning. Three medications were prescribed. Allianz
covered all costs involved and my claim was processed quickly and efficiently. I would not hesitate
to use this insurance again or to recommend it to others.
My husband and I have been buying travel insurance from Access America (now Allianz) for years. Fortunately, our travels had been event free until December of 2012. We had booked a trip to India, however, we both became ill a few days before we were to leave. The Allianz claim process was very easy and I liked that we could track the claim progress online. We were so disappointed to cancel our trip but very pleased with Allianz. In fact, we have purchased their insurance for two subsequent trips.
I shall never be without Allianz insurance when I travel. I had my trip to England booked back in November, 2012 when I found out that my Dad had been hospitalized and I needed to get on that plane NOW. My Dad sadly passed away three days after I arrived in England. When I returned to the U.S. I thought that maybe
Allianz would be able to compensate me for the trip interruption. I called and talked to a representative and she was most courteous and helpful and said that I would have a few forms to fill out and that I should send some supporting documents. I was partially compensated for the cost of my trip (which was astronomical on a 2 day notice to fly….shame on Delta) for which I was very grateful. Thank you Allianz.
As a Military Spouse, I often travel around US with my husband. When our last asignment was cancelled Allianz help me through the process of retrieving my money investment with my military orders. I appreciate the help in this matter and will continue using the service for future traveling.
I’ve used Allianz travel insurance (formerly Access America) on all our cruise vacations. I’ve had two claims. One was when our luggage didn’t show up at our destination until three days later so we had to purchase some emergency supplies. Our travel agent contacted Access America and we were able to buy clothes, etc. in Inverness and were reimbursed after the trip.
The second claim was for luggage damaged by the cruise line going to the airport for the flight home. I sent Allianz an email showing the damage and the replacement cost and they sent me a check. Very easy.
Joe Heumann
UPDATE:
When I was actually able to get an employee from Allianz on the phone and go over the details of our scenario, what I heard was shocking and hard to take in. No joke, they said “Man, speaking completely off the record here, I honestly feel really bad for all you guys who buy this. It’s pretty much a numbers scam and I hate this part of my job because the company sucks, but I gotta follow marching orders and just deny all we can”. Seriously laughable if my family wasn’t going through the medical problems we are :/
WARNING to all travelers considering using Allianz Global Assistance for an AA flight.
We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.
Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPPA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don’t flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).
Dear Mr. Falconer,
We’re very sorry that your trip was canceled and we understand your disappointment. As an insurance company, our Physician Statement Form is designed to secure pertinent medical information which we need to process medically related claims. A customer is under no obligation to have their doctor release more information to us than they may want to, which we respect, but there is basic information we need to be able to assess the eligibility of a claim. Asking for this information is not a violation of the HIPAA Privacy Rule which sets limits and conditions on the uses and disclosures that may be made without patient authorization.
If you would like someone to walk you through our claims process in full detail please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
I just wanted to express my appreciation to Allianz Global for the service related to our claim. Every aspect of working with Allianz Global has been exceptional. My contacts with representatives have all been pleasurable experiences. These individuals have been extremely courteous, professional and provided direct answers to all questions. All e-mails and documents forwarded were received in a timely manner. The filing process was straightforward and clearly within the realms of what I would consider to be legitimate documentation.
One of the most interesting surprises was receiving reimbursement checks for the claim without and additional follow up or discussions. I can tell you that I do intend to purchase Allianz Global Insurance on future air travel excursions. While I sincerely hope to never file a claim again, the delay in travel due to the illness of one of your children was not pleasurable for anyone involved, it is reassuring to know that there is an insurance company that stands behind its product and customers.
Money Well Spent! That’s my opinion of the Allianz Travel Insurance Co. Scheduled a trip to Washington, D.C. to attend the Presidential Inauguration. The morning I was scheduled to depart, I came down with the flu and was unable to travel. I contacted Allianze and their representative immediately took action. Their representative was courteous and professional, and began processing my claim instantaneous. Within a few short weeks, I was reimbursed for my travel expenses. I strongly recommend Allianz Travel for all your travel protection needs.
Being a travel representative for Access America and now Allianz, I have never been “let down” when there was a need by the people I have sold policies to. That covers over 25 years! Last fall, I had a reason to fill out a claim for myself because of a natural disaster in an area of Europe we were traveling in. Allianz came through for me and it, again, made me realize, just as I tell my clients,…. the need for good insurance when you travel. It should always be considered part of the cost of your trip, always!.
Thanks to Allianz, I know that I can continue to advise my traveling friends that they can travel assured that they have a powerful ally going with them in their insurance policy.
I have used this travel insurance several times, and when needed they processed my claim fast and without delays.
Customer service is helpful and polite. I would defenetly use this insurance again, and would recommend to others.
Hi,Sarah
I wait one week , you said may take a day or two , so what’s going on .Still waiting for your reply.
Dear Dainius,
I apologize for the delay. I am still communicating with our claims department on a resolution and will email you directly.
Regards,
Sarah, HelpTeam
I have had the unfortunate opportunity to need the services of Allianz for my clients on multiple occasions, ranging from a seriously ill traveler who was assisted with a return home and refund of the second half of her Africa safari, to a group of travelers whose luggage was delayed on arrival for a family wedding in India. In each case, the travelers were generously supported with guidance and financial compensation for their needs. I can personally vouch for the value of Allianz in turning a bad situation into something much easier to handle, no matter where you are in the world.
Several years ago my wife and I planned a months stay on Roatan, a barrier island belonging to Honduras. We had little money invested in this trip but wanted to be financially protected in the event of any medical issue, so we bought a basic insurance policy from Alliance (Access America). As fate would have it I received a severe head injury in a motor scooter/taxi accident and had to be air evacuated to the US for medical treatment. The insurance covered everything; private jet to Miami, medical support and a medical escort to my front door. Even more important from my wife’s perspective, was the personal assistance she received from the staff at Access America during a very difficult time in a foreign country. They dealt with all of the logistics and their support was exceptional.
As a result of this very positive experience we have purchased, and will continue to purchase, travel insurance from Alliance for every international trip.
I purchased the insurance for an NYC trip. I cancelled due to a death in my family.
The claim process was quick and easy to complete. My claim was processed efficiently and quickly. My claim was paid without any hassles.
Allianz is a very reputable company and easy to do business with.
My laptop computer was stolen between Frankfurt and Bucharest. Lufthansa paid first claim then Allianz paid the balance in just a very few days.
After a lot of planning, including buying travel insurance from Allianz, we were all set to embark on a trip to explore the wonders of the pyramids and the temples of ancient Egypt. But mother nature intervened. Two days before we were to depart I came down with pneumonia. I wanted to press on, but my doctor comvinced me that was not only crazy, but dangerous. We had to cancel. And not only us, but the couple we were traveling with felt they had to cancel also. And the cruise line policy was no refinds at that late a date.
Allianz saved the day. After a resonable amount of paperwork, and without any haggling, they compensated us for all our losses.You can bet we will be dealing with Allianz on all our major trips in the future. In fact we have subsequently reinvested the returned money by scheduling another extensive overseas adventure, protected of course by Allianz.
Ed and Iris Marion
It was easy to purchase and to file a claim. the TSA left my bag open and a lot of my stuff fell out. Other than not having the original receipt for some items i was able to get at least 75% of the cash to replace my items. Lesson learned save all receipts. Allianz worked for me.
(Cont.) I spoke to 3 different representatives who all
asked for different documentation. I turned in everything they requested & still was denied. It’s like they tried every way possible to deny the claim. The world could do without misleading fraudulent companies!
Dear Neshia,
Thank you for taking the time to post. I am truly sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details and decide if it provides the coverage you need.
As for the documentation, we request this information from everyone so that our claims are properly reviewed. As for our reputation, we service 13 million+ policies a year with a 95% customer satisfaction rate and have maintained an “A+” rating with the Better Business Bureau.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
My husband & I travel quite often & always purchase Allianz insurance just in case. The one & only time that I need to file a claim my claim was denied. I was 7 months pregnant & the day of my trip I was having pressure & pain. I contacted my OB/GYN and he consulted that I not fly & stay home rest & elevate my feet. I was really sad because I missed my sisters wedding, but I didn’t want to chance going against doctors orders & going into preterm labor. I filed the claim, submitted the required documents from my doctor & my claim was denied. I truly felt harassed & ripped off! My doctor didn’t see me, because being pregnant there is no medicine they could give me for my complications. My doctor wrote a note saying I was advised not to travel & Allianz still denied the claim. It’s like they happily accept your money but when it’s time to actually file a claim you are denied. My doctor had to write 2 different letters & they still denied the claim! I would not recommend anyone to purchase this insurance! If they would deny a pregnant women whose having complications from pregnancy then who else would they deny! Allianz is not reputable in my opinion and purchasing their insurance is a complete rip off! BEWARE….
I have purchased travel insurance many times; however, until recently, I have never had to file a claim. After reading these comments, I was sick with worry because I finally had to file a claim – a large one – for $5,000+ – and I was certain that I would have to litigate the matter. In fact, as a licensed attorney – I actually began drafting the complaint – assuming that I would have to drag Allianz into court and litigate the claim. I read the entire policy, I collected my paperwork and on February 21, 2013, I filed my claim (employment – denial of previously approved vacation leave). I faxed my claim to Allianz – and I mailed them a certified letter – which essentially the same material. I called a week later and I was advised that it had been approved by an examiner/reviewer – and that my claim had been forwarded to the “management team.” Three days later I called and I was told that my claim had been approved; and, today I received the claim payments in the mail. I have no idea what problems anyone could have with Allianz – in dealing with me – they were FIRST RATE. I’ve used several other travel insurance companies in the past; however, Allianz has earned both my respect and my future business. Allianz did an OUTSTANDING job in processing and closing my claim. They preformed as they were required to do. Again, a TOP NOTCH company – THANK YOU ALLIANZ!
Dear Alan,
Thank you for the note. I am happy that we were able to provide you with the coverage and service that you needed. Please keep us in mind for any of your future travels.
Sincerely,
Sarah, HelpTeam
I purchased tickets to Hawaii on line ,rent a truck on line and chose your insurance for truck, got charged got insurance i thought. Unfortunately i had bad experience in trip, founded nail in tire , send claim to you to provide the coverage i paid for , after month ,2013 February 14 , i received the mail , that you not covering the trucks with this insurance,THAT YOU SOLD TO ME… in mail was phone number 1-800-334-7525, so i call, 0 results, policy no money back… supervisor told it’s not her department that i have to write to sales support and so on…
gave me e mail so i wrote to salessupport@allianzssistance , been a week 0 answers.I feel like your insurance stole my money and don’t won’t to cover the claim now, still waiting for answers…
Dear Dainius,
I am sorry for your frustration. Can you please e-mail me your claim and policy numbers at Help.Team@allianzassistance.com so that I may follow-up on your situation? Thank you.
Regards,
Sarah, HelpTeam
So I purchased Allianz travel insurance for a ski trip to Colorado from Boston. Early February 2013, many of you remember the blizzard “Nemo” that hit Boston and surround area. My flight was scheduled to return that morning in the height of the blizzard that dumped about 2′ of snow. The short story is that 2 flights were cancelled and the third and next available option to get me home was 4 days later! I ended up canceling the return portion of my RT ticket and booked a one way through another airline that could get me home after two days of delays instead of four.
When I finally got home, I submitted all original receipts totalling over $700 in additional expenses (2 nights hotel, lunches, dinners, rental car, rebooking a one way flight, additional parking expenses).
After 10 days of my receipts and claim submission, I called to get an update on the status and spoke with Maria. After about 45 minutes of defending my position over the obvious blizzard delay and trip interruption, Allianz was willing to only reimburse up to the maximum of $150/day or a total of $300 for trip delay. I stated to Maria that I should be entitled to trip interruption or trip cancellation since my trip ceased for more than 24 hours. Maria states that the airline and Logan Airport were not closed for more than 24 hours so I was only entitled to trip delay and that I was the fourth person that morning with the same issue. I asked to speak with her supervisor as I was fully aware that the airline and the airport were closed from Friday through Sunday (approximately 48 hours).
After another 15 minutes of being placed on hold so she could explain my position and my polite obstinance to her supervisor, she stated the Logan had in fact been closed for more than 24 hours due to weather and that I was entitled to the trip interruption coverage after all. I stated that I was fully aware of Logan’s closing as I was stuck in a hotel for 2 days watching news and weather.
After a total of an hour and 15 minutes of me discussing my perspective and interpretation of the fine print, Maria and her supervisor processed the full amount of my claim for a little over $700. I received the checks a couple days ago.
The moral is that any purchasing transaction is strategically simple to make. Apply for a claim, return, warranty, or refund, and you better be prepared to have every piece of documentation, know the fine print back and forth and don’t accept no for an answer. Customer service should be renamed to loss prevention/mitigation/control because this is the exact function they are trained by management to perform with a smile and gracious attitude. They will give you what you will minimally accept and no more. Don’t be fooled.
I had a positive experience with Allianz.
We booked a trip, we bought the policy, my girlfriend developed an acute sinus infection, got physician documentation. We changed the trip and filed a claim, and Allianz is paying on the claim. There were no problems, and no questions, and no fuss.
It did take 3 weeks to process, and another 2 to get the checks, but all things considered, we’re not too anxious about that.
Dear Mr. Epstein,
Thank you for the note. I am happy that we were able to provide you with the coverage and service that you needed. We are implementing a new online claims process which should expedite matters, should you ever need to file again. Please keep us in mind for any of your future travels.
Sincerely,
Sarah, HelpTeam
WARNING to all travelers considering using Allianz Global Assistance for an AA flight.
We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.
Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPAA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don’t flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).
and Sarah, before you even bother with your canned “we have 95% satisfaction rate” answer (in which you severely underestimate the intelligence of this audience being able to realize that’s because 96% of your “customers” never had to actually go through the claims process, so of course are satisfied that they “assumed” they were covered)….I have left these same reviews in Yelp, BBB, Frodors, TripAdvisor, FlyTalk and a handful of other sites and wat do you know…contrary to this reviewers paid advertisement, the reviews were overwhelmingly negative and poor (I believe your YELP rating was 1.4 our of 5) and you had well over 500+ complaints formally filed against you at BBB (again, that is the only relevant number or rating on that site that actually holds weight). Your company is even bashed on American Airlines own frequent flyer forums w/ long time loyal AA customers warning fellow travelers of your scam, lol. The good news is my multiple reviews on multiple forum sites have already been viewed over 130 times in the just 1st day alone (which you can bank on me reposting periodically to keep towards the top), so I do feel good in that I have probably prevented at least a good couple handfuls who were researching your company before buying from making the mistake of throwing that money away. Again, just figured I’d save you te time of having to retype your same generic reply again, lol. (no one is fooled by the ruse)
I am very upset with the Aliianz. They misrepresent what they offer. I spoke with customer service, so don’t bother writing back that I can resolve this by calling the 1800 number. I do plan on filing a claim with the BBB and Attorney General.
To say that my father’s death was pre-existing condition is horrible. To put people through their bureaucracy and a family death is reliving the pain again. They really have no heart.
Dear HT,
We are sincerely sorry for your loss, it is not our intention to make you relive the pain of losing your father.
Regards,
Sarah, HelpTeam
WARNING to all travelers considering using Allianz Global Assistance for an AA flight.
We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.
Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPAA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don’t flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).
This company has been very nice on the phone! They are very pleasant when they tell you you are not covered. Mother in law was put in the hospital and we could not go on our trip I only had to fill out 8 pages of forms get a doctor to fill out some. I was told she had a pre existing condition and our claim was refused she had a blood clot and a blockage in an arterie duh. Very upset with this company I would try a different company!!
Dear Gary,
I am very sorry about your Mother-in-law’s health and hope she is feeling better. While the documentation for a claim feels extensive, it is necessary so that we may fully understand the situation and assess how it meets the terms and condition of the policy. Again, we are sorry that the policy you purchased did not provide the coverage you needed.
Sincerely,
Sarah, HelpTeam
Agree with every negative comment above and Sarah- your canned comments about every post are ringing on deaf ears! I purchased insurance for a Christmas week trip. Flight was cancelled and airlines said they could not get us out until 6 days later unless we got in our car and drove 8 hours to Dallas for another flight. Allianz states that they are only responsible for the one day delay at a rate of $150 which does not begin top cover our inconvenience, gas, hotel etc. DO NOT BUY this worthless insurance.
Dear Donna,
As it was noted by another consumer to a previous post you made, we did provide you with compensation for your delay, which was outlined in the terms and conditions of your policy.
We and our partners want our customers to make informed decisions, which is why we provide a free 10-day look so that you can evaluate the policy and whether or not it meets your needs. I am sorry if the policy did not meet your expectations, but we did honor our commitment.
Regards,
Sarah, HelpTeam
Interesting! After reading the reviews above I am very happy I posted a claim with the BBB and the insurance complaint organization. My story is similar to many above only the sickness and death of my mother was not enough reason for a claim for a postponement of a trip!. I noticed Frommers recommends Alliantz as a 4 and 1/2 star insurance provider. I am also contacting Jet Blue to refer to all these comments. This company is disingenuous and arbitrary. The previous information should be in a more public forum.
Dear Ms. Gorman,
I am incredibly sorry for your loss and wish you and your family the best. I’m also sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. I am truly are sorry that the insurance you purchased did not provide coverage for your particular circumstance.
As a company we provide coverage to over 13+million people a year with a customer satisfaction rate of 95% and have an A+ rating from the Better Business Bureau. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
My husband purchased a ticket from Santa Barbara, CA to Savannah, GA. Right from the start the plane was delayed, then canceled. They chose to put me on a flight to LA with connections to Charolette, NC than that was canceled. I had a 1st class ticket. At this point I just wanted to get home. They could not put me on 1st class but finaly I did get on a flight, my seat was next to the toilet. I finaly arrived in Savannah after midnight. I tried to claim my insurance for inconvieniece and wanted a payment for the delays and the inconvieniece. I was told that they don’t make these type of refunds or claims.
This company is a fraud, they will do everything they can not to make a payment to you, what ever you do, don’t purchase insurance from them. They will never pay and will delay your claim until you are so tired and stop the claim. Save your money this is a bad company with bad leadership and very FRAUDULENT.
Dear Lorraine,
Sarah from the HelpTeam. I am very sorry to hear about the trials of your trip home. Please know that we strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look that allows you to review the details to see if the policy provides the coverage you need. The terms and conditions of your policy would not have included reimbursement for where you were sitting on a plane, but would have provided benefits if your delays had required you to stay overnight in one of your connecting cities.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Since my trip would cost several thousand dollars, I took the precaution of purchasing travel insurance from the Allianz group advertised on the major airline website. A month later the cruise was cancelled by the company sponsoring the tour. I contacted Allianz and received this reply: “Thank you for contacting Allianz Global Assistance regarding your claim. We sincerely appreciate your patience throughout the claims process. We have completed our review, and unfortunately we are unable to provide benefits under the coverage purchased for the following reasons: Under our policy guidelines, Trip Cancellation/Interruption benefits do not cover losses due to travel arrangements cancelled by the airline, cruise line, or tour operator.
Claims Department, Allianz Global Assistance”
Do not buy Allianz Travel Insurance; you will most likely have your claim denied, and you will be out not only the money spent, but also the expensive cost of the “insurance.”
Dear J,
I am very sorry that your cruise was cancelled due to the tour sponsor and the policy you purchased did not provide the coverage you needed. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details..
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
This is a big scam what a joke I turned in everything they asked for weeks later I have heard nothing when I finally get some one on the phone they tell me we have been emailing you info to that I call B/S why don’t you guys just come out and say that you are not getting your money back you feel for a scam sucker, I have spent more time and effort trying to get a couple hundred dollars back than its worth but that’s exactly what you guys are counting on I will never buy this so called insurance again and I will tell every one I know not to bother with it
Thank you Allianz for every thing you have failed to do your the best.
Dear Travis,
I am truly sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. We have no intention of denying legitimate claims.
As a company, we service 13 million+ policies a year with a 95% customer satisfaction rate and have maintained an “A+” rating with the Better Business Bureau.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
We’ll I’m getting concerned, I’ve now talked to 6 people at Allianz. Each time I get a different story of what they need. I really send more than they needed the first time, today I’m asked to send the hotel credit I got even thought they have that receipt on my credit card. I was told once they had everything they needed, it seems they are piece milling. What can I do to speed this up.
Rick
Mr. Utchell,
I am sorry that your claims process isn’t going smoothly. If you will contact me at Help.Team@allianzassistance.com with your claim number and details, I will check into the matter.
Regards,
Sarah, HelpTeam
Sarah, OK, I’ve still haven’t heard from you to give you the information why I’m unhappy with your people. However I’ve just got and faxed the invoice with the refund statement Adam wanted, even thought he had that information from my credit card statement. Information Adam wouldn’t have known about, but being an honest person I send that information the first time with everything else. So know according to Adam himself he should have everything he needs to process this claim. ** Edited to remove personal info **
Mr. Utchell,
I am glad we were able to provide a positive resolution to your claim and situation.
Regards,
Sarah, HelpTeam
WHat about his comments makes you think that you have helped????:?
Allianz is the worst insurance company. My husband and I had to cancel our trip to Central America because I was in the first trimester of a high-risk pregnancy, and my doctor told me not to go. Allianz refused to reimburse us for the lost airfare because they considered my pregnancy “normal,” since I did not have an actual complication before the trip. Horrible!
Their claim process was also terrible. Their website said they resolve their claims within 7 business days of receiving all the necessary supporting documents. In reality, it took them 7 days just to acknowledge the medical form I sent. Then they took two more weeks to process this really straightforward claim. Then the decision letter that they supposedly sent me never came, so I had to call again and request it. Since Allianz’s online claims information is pretty useless, it took about 5 weeks and 3 phone calls from the time I submitted all the necessary documents to the time I finally received their written decision.
In the denial letter, Allianz did NOT tell me about my right to appeal this decision internally, but instead told me I can file an arbitration claim to dispute their decision – a costly and cumbersome process similar to a lawsuit. Nor could I find any appeal information on their website. I had to call again to find out what their internal appeal process was.
I have no idea what the editor of this website was thinking when it gave Allianz 4.5 stars. Clearly, they never tried to use its services. I just wish I had read all the uniformly negative user comments here before buying insurance from Allianz.
Allianz is the perfect stereotype of an evil insurance company that tries to screw its clients out of money and get out of paying any claims. Will never do business with them again!
Dear MD,
I am truly sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. As for your frustration with the claims process, we are currently implementing a self-service option to streamline operations, provide transparency around the status of a claim and expedite resolution.
Please note, that not only do we have a good rating with TravelInsuranceReview.net, but as a company, we service 13 million+ policies a year with a 95% customer satisfaction rate and have maintained an “A+” rating with the Better Business Bureau.
Please let us know if you have any questions by calling our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Do NOT bother with purchasing the Allianz insurance through Amtrak. I figured since it’s trip “insurance” that it will give you money back if you have to cancel a trip for an illness. My son got sick and when I tired to make a claim, I was told the insurance only covers meals, etc up to $150 if Amtrak is delayed by more than six hours for weather, etc. Totally useless for the majority of reasons most people buy trip insurance.
Furthermore, I was able to get an evoucher through Amtrak to use for a future trip, so why would anyone want to buy this? It is a scam and the pages of fine print Allianz sends you are misleading. To their credit though, they say they have refunded me my money for the insurance, but considering how many people just buy it, this is outrageous that it is even offered without very clear details of what people are really buying. It is definitely not trip insurance in the common use of the term. This reflects poorly on Amtrak because they partner with them and become part of the fleecing by asking all ticket purchasers if they want to buy “insurance.”
Dear Diana,
Thank you for taking the time to post. I am very sorry that your son fell ill and you had to cancel your trip. I hope he made a speedy recovery. Allianz has no intention of misleading its customers. In fact, both we and our partners want everyone to make an informed decision and strive to make our plan benefits and conditions clear at the time of purchase. With your confirmation email, you are given a link to review your policy in detail and have 10-days to review it to see that it covers your needs. If you decide that the policy isn’t for you, we give you a full refund – no questions asked.
If you have any additional questions about our products, please call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
I should have listened to all these comments and NOT purchased this ‘insurance’. It is a scam to get your money. They will send you some denial letter with a lame line as to why they denied your claim. Save your money. If you really need something for health insurance, go somewhere else. If you’re looking for something just to cover travel expenses, go somewhere else. If you’re looking for something in case your luggage is lost or stolen, just pay it yourself and take it up with the airline or other common carrier. Trust me, their policies are not worth the cheap paper they’re written on.
Dear Amy,
Thank you for the post. Our HelpTeam has reached out to you from another site. If you would like assistance, please email me at Help.Team@allianzassistance.com with your claim number and details so that I may follow-up on the issue.
Regards,
Sarah, HelpTeam
Very bad company. Purchased it for my daughter’s trip. Her baggage was ‘delayed’ and their policy simply states that you have to report that to the common carrier, which we did and covers reasonable essential items until baggage arrives, which we did. They are saying the ‘delay enountered did not meet the minimum number of hours outlined in your insuring agreement.’ There is no other information offered. Will never buy trip insurance again. Not from here anyway.
THE OLD COMPANY WAS MUCH BETTER. CLAIM WAS RECEIVED IN 2 WEEKS AND NOW ABOUT 2 MONTHS IF THEY DON’T LOSE ANYTHING. THE PROGRAM COMES FREE WITH A CLUB MEMBERSHIP OTHERWISE WOULDN’T GO NEAR IT. DON’T RECOMMEND THIS COMPANY.
Dear WCOUS2,
Thank you for the post as this provides us an opportunity to improve our processes and products. I am sorry to hear that you are unable to recommend the company despite the positive resolutions of your claims.
Our customers actually rate their satisfaction with us at better than 95 percent. We strive to deliver the best in customer service, and treat each claim on a case by case basis to ensure our customers receive fair, personalized treatment.
Regards,
Sarah, HelpTeam
Hi My name is kuldip soni and mywife was sick while travelling from usa to toronto they give us support but i got too much hard time with them and they are rude with me and they didnt treat me well and every representative told me different thing.
Dear Mr. Soni,
I am sorry to hear of your wife’s illness and hope that she is now making a full recovery. We appreciate your post and will share your comments so that we continue to improve the customer experience. Our goal is to provide our customers with courteous and consistent assistance and am sorry that this was not your experience.
Sincerely,
Sarah, HelpTeam
On March 18th, 2012 we purchased a pair of tickets to Barcelona, departing on April 30, and returning home from Paris on May 16th. I am a cancer survivor that had completed a series of radiation treatments in October 2012. Not knowing what to expect we started looking into travel insurance. We mentioned these facts to our travel agent, AAA, just a few days after March 18th. The agent had asked what the total cost of the trip would be, and since we had not made any other travel bookings, we delayed the purchase of the policy until we did more. We called the AAA agent on March 30th., a Saturday. She did not call back until Monday, April 2nd. This date is important because it is the 15th day after the ticket purchase. We were not aware of any date limit at that point, nor was the AAA agent volunteering any such information.
Well, in the middle of April, I started feeling really bad, with constant nausea and vomiting. There was no way I could go on that trip. So, we called the airline and cancelled that trip. The airline said that these tickets are valid for a full year, but that would be a change fee of $ 275.00 per ticket. Subsequently, I was told by my doctor to go to the emergency room, from which I was admitted for a stay of 21 days, which included surgery and a couple of days in the ICU. When we tried to claim the change fee from Allianz, first they requested medical records. When I sent them the surgeon’s report, they denied it (Denial 1) because that doctor did not tell me to cancel the trip. Then we submitted a statement by the doctor that told me not to go on the trip. This time, (Denial 2), they considered the disease a “pre-existing” condition. When we replied that the insurance package had a pre-existing condition waiver, they denied again (Denial 3), because we had purchased the policy 15 days after the ticket purchase.
For every argument they had an excuse. In my opinion they are nothing more than a fraudulent company. We are appealing their decisions with the California Department of Insurance. I recommend that everyone stay away from this snake pit.
Dear Janet and Natalio,
I am very sorry to hear about your health and the incredible frustration you have experienced through the whole process. In this public forum, I can not take any personal information, but if you email me @ Help.Team@allianzassistance.com with your claim number I will follow up with you directly.
Sincerely,
Sarah, HelpTeam
We are happy to say that we have received a check in settlement of our claim. It is unfortunate however that it took so much time and effort to reach this point.
We were successful after, in addition to posting our grievance here, involving the California Department of Insurance, the agency that monitors their activities.
From reading the complaints here, it appears that rejection is the default handling of all claims.
Shame on you Allianz!!!
The employees treat you like you matter but they don’t really care. They don’t send you the pdf that includes there rules and regulations until after you purchase their so called insurance from the airlines. Then they delayed and did not respond to my claim for 4 months. When I brought it to their attention they said sorry it was overlooked and they will send me a check within a week. A week later I received a letter and a e-mail stating that I was denied. Like Susan said the airlines are more accommodating then Allianz. Their employees are only trained to have a excuse for anything you say. If they were such a great company they would have never changed their name from Access America which for years had a bad reputation. Honestly save yourself the money and deal with the airlines directly if you have any issues. I can’t believe the author of this site gives them an A without doing a proper investigation on this so called insurance company. They used the hotel that I had booked myself as an excuse not to give my money back. They said everything had to be included with their company even if I didn’t buy it from Alaska Air in order for my insurance to be valid.
Dear Omid,
I am truly are sorry that the insurance you purchased did not provide coverage for your particular circumstance. Please note that Access America did not change its name for reputation purposes. Allianz Travel Insurance is the travel insurance brand of Allianz Global Assistance, the worldwide leader in travel insurance and assistance, and a unit of Allianz, one of the world’s largest financial services conglomerates. The company insures more than 13 million people every year, boasts a customer satisfaction rate of 95% and has an A+ rating from the Better Business Bureau.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
Sarah,
Its pointless I have called over ten times. Calling again won’t make a difference. You and your coworkers must have a really hard time going to sleep every night knowing you screw over innocent people. If you sleep well with out any problems there was a problem in your upbringing. Its funny that when your company reply’s to posts on this site we don’t get e-mail notifications but when other people reply to ours posts we do. Whats up with that do you guys own and run this site also?
THAT IS SO TRUE OMID!!!!! I PURCHASED THEIR POLICY FOR THE NEW YEAR EVENT WE HAD GOING ON IN CHICAGO AND MY DAUGHTER GOT SICK A FEW HOURS AFTER I BOUGHT THE POLICY. MY PLANS HAD TO CHANGE DUE TO HER ILLNESS AND THEY TOLD ME WHAT TO DO AND ONCE I COMPLETED EVERYTHING THEY TOLD ME SOME BULLSHIT ABOUT THE DOCTOR SAYING SHE HAD A FEVER PRIOR BUT HE WAS STATING TO THEM THAT SHE HAS BEEN SICK SINCE THE DECEMBER 30TH WITH UPPER RESPIRTORY INFECTION AND HAD A FEVER THREE DAYS PRIOR TO THE DATE HE WROTE ON THE NOTE AND ALLIANZ TOLD ME THAT I WILL NOT BE REFUNDED DUE TO THE NOTE THE DOCTOR WROTE ON THE 2ND OF JANUARY. THIS COMPANY ALLIANZ IS SO FULL OF DOG CRAP AND I WOULDN’T RECOMMEND THIS INSURANCE TO MY WORST ENEMY!!!! PLEASE DON’T USE THESE CROOKED ASS PPL BECAUSE THEY ARE GOING TO FIND A WAY TO SAY YOUR CLAIM WAS DENIED…….RUN, RUN, RUN, RUN, …….I SHOULD’VE STUCK WITH PRICELINE INSURANCE THEY DON’T GIVE YOU NO HASSLE JUST COMPLETE THE FORMS AND YOU’RE REFUNDED WITHIN 7 DAYS NO PROBLEM…….I LEARNED MY LESSON AND SARA YOU DON’T HAVE TO RESPOND WITH YOUR BULLSHIT……… ITS ALL ABOUT MAKING MONEY FOR ALLIANZ!!!! PLEASE RUN AS FAST AS YOU CAN RUN, RUN, RUN
ALLIANZ IS SO FULL OF IT, ACTING AS IF THEY CARE THEN SLAM IN YOUR FACE A DENIAL…..MY BABY GOT SICK AND I DID EVERYTHING THEY TOLD ME…..DAYS LATER THEY SAID MY CLAIM WAS DENIED BECAUSE MY DOCTORS STATED MY DAUGHTER WAS SICK PRIOR TO THE DATE HE WROTE THE LETTER ON. DUE TO THE HOLIDAY I GOT IN THE DOCTOR’S OFFICE ON THE 2ND OF JANUARY AND HE WROTE THE LETTER OUT AND ALL THEY DID WAS DENIE MY CLAIM……………………NOT GOOD PLEASE RUN FROM ALLIANZ BECAUSE THEY’RE SO FULL OF CRAP AND THE CSR ARE JUST AS PHONY AS IF THEY’RE SO CONCERNED……..THE PPL THAT GAVE GOOD REVIEWS MUST BE RELATIVES…..LOL . IM VERY DISSAPOINTED IN ALLIANZ AND WOULD NOT. I REPEAT WOULD NOT RECOMMEND THIS TRAVEL INSURANCE TO ANYONE!!!!!!
EVERY CHANCE I GET IM GOING TO KEEP POSTING EVERY WHERE UNTIL ALLIANZ GET THEIR SHIT TOGETHER……I WANT MY REFUND BACK!! I COMPLIED WITH EVERYTHING ALLIANZ TOLD ME TO DO AND ALL THAT RUNNING BACK AND FORTH FOR NOTHING……ONLY TO GET DENIED!!!!!!!! DO NOT PURCHASE ANYTHING AFFLIATED WITH ALLIANZ TRAVEL INSURANCE PLEASE!!!!!
Dear Susan,
I’m very sorry to hear that you were disappointed in the outcome of your claim. Please email your name and policy number to Help.Team@allianzassistance.com so that we can look into the matter. Thank you and we look forward to hearing from you.
Regards,
Sarah
So…. I supplied my name and claim number and so far (it has been over two weeks) and I have not heard anything from your company. I have worked in customer service and I assure you, that would NOT be acceptable. Since the Christmas holiday, my Marine has returned to the east coast and Allianz did not get my business on his flight. Just like I said in my first post, not an honorable company!
Dear Susan,
I apologize for the delayed response. I sent you an email this morning with our resolution which I hope you will find positive.
Sincerely,
Sarah, HelpTeam
A pleasant surprise in my mailbox. I did receive a check reimbursing me for my son’s travel expenses. It has been a frustrating process but I do appreciate your efforts to resolve this matter to my satisfaction.
Susan
My son is a 19 year old Marine and was scheduled to fly home for the holidays. I purchased his flight tickets and insurance. Well, short story is, his leave dates were changed resulting in a need to change his return flight. Allianz found an excuse to not pay the difference for new plane ticket. I would like to add, United Airways was much more accommodating by immediately refunding the “change flight” fees. I was told during a conference call the united arranged, that Allianz would cover the difference but that quickly changed when documentation was emailed. In my experience, Allianz is not very honorable.
No patronizing replies would be needed if Allianz paid the claims.
Sorry to read all the problems customers have had with this company. I will not be giving this company my business.
Dear Kathie,
Allianz Global Assistance appreciates the comments our customers post as it gives us an opportunity to improve our processes and products. Please know that we strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look that allows you to review the details to see if the policy provides the coverage you need. As a company, we service 13 million+ policies a year with a 95% customer satisfaction rate and have maintained an “A+” rating with the Better Business Bureau.
Please let us know if you have any questions about our products by calling our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
It’s hard to know what a policy really covers until one has to submit a claim.
United Airlines cancelled originating flight on the day of departure, thus I had to scramble to find transport to the next airport. Did make it to the next airport, but the Allianze policy bought through United did not cover the expense.
Dear Greg,
Thank you for taking the time to post. I am truly are sorry that the insurance you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
TOTALLY USELESS. If you are considering buying travel insurance with this company with the hope that it might cover some unexpected situation, save the money. I have yet to find someone that has filed a claim and been compensated. Take a look at the comments below and get a sense of what this company is about.
My case: I had to cancel my return flight Barcelona-Chicago for me and my family because my passport and travel documents were held in the embassy where my visa was being processed. A process that usually takes two days took more than a month and we could not use our flights back to the US. It’s not that we had booked the flights on a tight schedule, the process just took unusually long. I thought this type of situations were what insurance was for. I bought travel insurance to be covered against potential problems with my travel documents and the purchase process of the insurance gave the wrong impression that it covered against problems with your travel documents.
My claim was rejected because according to them the passport was not lost or stolen, so this is not something they will cover for. I won’t enter in the details of whether they are right or wrong (although, policy in hand, and reading the fine print, I believe they are wrong). I just want to make sure that someone in a similar situation does not purchase this insurance with the hope it will cover for missing travel documents.
Make sure that you read the fine print, but also assume they will make every possible effort to not honor your claim, because the contract is ambiguous and the company will for sure interpret everything in their favor. . Interacting with this company is a pain. My claim/appeal process has taken more than 3 months and the customer service has been extremely deficient. They will find the way to tire you off (it will take 10 days for them to react every time you contact them, they will ask for documents one at a time, ignore your emails, etc), and they will go great lengths to reject your claim.
I have now looked at reviews of this company and they seem to be quite consistent. I wish I had done it earlier. Never again.
Dear Toni,
I’m Sarah from the Help Team. I am very sorry that your claim was not resolved to your satisfaction and that the response from our associates did not meet your expectations. In this public forum I am unable to collect your personal information to understand the exact details of your case, but please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine how a claim is paid.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Sarah, Help Team
Their trip insurance through Alaska Airlines is pretty much useless. Read the fine print and consider what your time is worth before you decide you have the time to complete a claim for reimbursement.
Had a very good response when I had to cancel Alaska Air flights due to an accident. Prompt reimbursement for the tickets.
Dear Gail,
Thank you for the note. I am happy that we were able to provide you with the coverage and service that you needed. Please keep us in mind for any of your future travels.
Sincerely,
Sarah, HelpTeam
Dear Jay,
We are sorry that the insurance you purchased did not provide coverage for your particular circumstance. While we do cover the most common reasons that customers need to cancel their trip, we’re not able to provide coverage for every possible event. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at 1-800-284-8300.
Regards,
Sarah, HelpTeam
DO NOT DO BUSINESS WITH THIS COMPANY! One of the worst run company I have ever come across. Their customer service is either intentionally bad so they hold on to your money as long as possible or they are some of the most incompetent people in the industry. I haven’t figured out which yet. If you can avoid these guys, by all means do so.
Dear Julie,
Sarah from the Help Team here. We’re sorry you feel that our customer service fell short of your expectations and we will pass along your comments to the appropriate managers. Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016.
Regards,
Sarah, Help Team
I’m trying to help my daughter fill out a claim for her delayed luggage. It’s been several days & has yet to be found. She picked up a few items the first few days to get by on. I can’t find anything on what constitutes ‘reasonable essential’ items. I read through her whole packet. It’s not like she went crazy shopping but she had to have some blouses, etc for her events, etc., and a coat since it was freezing when she landed that particular day. The claim form only has space for four items. Surely one can continue onto another page?
Dear Amy,
I’m Sarah from the HelpTeam. If you have questions about the claim form or process, please call 1-800-419-8016 and one of our associates can walk you through the process.
Sincerely,
Sarah, HelpTeam
STAY FAR AWAY. This company is the dirtiest of dirty. No better than a scam. There is literally no point in buying this coverage. The time and energy you’ll put into pulling teeth with them trying to get what you are owed is just not worth it. I’m saying that having lost $2k in what I firmly believe is covered in the document they sent me. A few experiences I had over the course of trying to file a claim:
*Finding out that they use one contract for all the products – if you paid with miles, most of it doesn’t apply to you (though it doesn’t say that anywhere in there, and they make no apologies for distributing a deliberately misleading document)
*Never acknowledging receiving my claim (emailed 2x with requests for confirmation of receipt)
*Being hung up on by phone reps
*Phone reps lying about their names
*Phone reps lying about choice in selecting coverage
*The exclusions literally cover everything (check the 542 complaints on BBB if you want to see some more examples)
DON’T WASTE YOUR MONEY.
My name is Sarah, and I’m from the Allianz Global Assistance Help Team. I am very sorry to hear about your frustration with the policy you purchased and your claims experience. Since, I am unable to take your personal information here to know the exact details of your case, I would like to direct you to our HelpTeam email address: Help.Team@allianzassistance.com to get a better understanding of the policy you purchased. We, as well as our partners, want consumers to make informed decisions when it comes to travel insurance and provide a link which consumers may use if they want to review the terms and conditions and includes a 10-day free look.
Once again, please contact us directly if you would like to discuss your situation.
Regards,
Sarah, Help Team
Hey Jackie do they pay you extra just to sit and review real complaints here and be sweet and condescending to people that really have problems. Or did the job description read….And we expect for you to lie, cheat and steal, so we can make our numbers and you can keep your job :)) Cheers Jackie darling there is a special place for you…
BAD FAITH here, someone will take these thieves to court any day now. RIP Off Save your $. But if you have stock or you re a paid spoke person, or the so call HELP TEAM. DO not be misguided, the whole purpose is to give you the warm and fuzzy feeling..asking you as soon as you call…oh how are you doing I am so sorry that you are or were sick.. And read this by someone that used to work for them:
Our main goal to make our $$ and numbers is to DENY each and every claim, either by invading people’s privacy going through years of medical records (if you submitted a medical claim) and to make you and your doctor’s office send every single piece of paper. Like a real Dr’s office will put up with that!! They are honorable, they are here to help you.
Oh and the HELP team looooves to get in these forums and explain their lack of humanity and BAD FAITH!! Look it people
I’m very glad to have read all the bad reviews here (and elsewhere). I cancelled my policy within the 10-day window.
Wow. Glad we googled before we pressed “buy!” sounds like a business I’d rather not deal with.
My college age daughter flies frequently on United and Allianz pops up as an insurance option. It is relatively cheap so my husband always purchases it along with our tickets. The problem is, they don’t pay out! I was scheduled to fly and see my daughter just after hurricane Sandy. After a few hours delay, the flight was cancelled. I lost one night’s hotel cost and cost of returning home and back to the airport again. Their reason for refusing? They do not cover pre paid expenses! Isn’t that half the reason we take travel insurance? We questioned the terminology in the plan since we believed we were covered under trip delay. Their answer? Since there was a later flight that same day (which incidentally was full) it isn’t classified as a travel delay even though I couldn’t fly until the following day. Waste of money, do not use this insurer.
Hi, Sarah from the Help Team here. I am very sorry that your claim was not resolved to your satisfaction and that the insurance you purchased didn’t provide you with the coverage you had hoped it would. Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Sarah, Help Team
Hi Sarah, thank you for your automated response.
I actually did follow up with your customer service department and appealed the decision via e mail, presenting greater detail. Since no one from your appeals department has responded, would you like me to print my appeal letter here? Your response time is so much faster.
Dear Janet,
Because this is a public forum and I am unable to take your personal information here it would be helpful for you to send your appeal letter to Help.Team@allianzassistance.com Please include your claim number and I or one of the other team members can follow-up with you.
Just got off the phone with them. Can you imagine? Trip was fully insured. They now say that our lost baggage claim is denied as it occurred on the return and is therefor not insured. This response after three tiers of employees telling us otherwise and being very helpful on the phone.
Dear Josef,
Sarah from the Help Team. I am very sorry about your lost baggage and your frustration with the resolution we provided. Since this is a public forum, I can not take your personal information here, but would you mind emailing me @ Help.team@allianzassistance.com with your claim number so that I may get a better understanding of the case?
Regards,
Sarah, Help Team
Allianz insurance is a very bad company. My wife and I purchased a travel insurance from them before we left on our trip. Our trip was cut short due to a terrorist attack in the country where we were travelling in and we have to change our ticket to get home. Allianz found several execuses to decline our claim. I will not recomend this company to anybody and we will not be using them in the future.
I’m Sarah from the Help Team. I am very sorry that your trip was cut short and that the insurance you purchased did not cover your needs. Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line. Once again, we apologize we were unable to cover you in your situation.
Sarah,
I am sorry to say that you are trained to be nice only in talking, but when it comes to action you don’t give a ….. about your customers and there concerns. Admit it and tell people the way it is in your company. YOU PAY THE PREMIUMS & WE DON”T HONOR OUR RESPONSIBILITY. I wish I knew that before I purchased my insurance from you. All I am trying to do is alert people like me not to fall into the same trap I fell into before they buy their insurance.
Sarah,
I feel just like you John. I was renting a car (relocating) and I couldn’t rent it because I did not have a return airfare. I called Allianz up that same night right after I got to my place and they assured me that they would refund my money. I then made my 4th called whom the service Rep. Brenda told me they had no record of my previous calls. She told me because of the time that passed that i had to NOW email them and request a CDW cancellation. I did not hear a reply from anyone after that. Made a 5TH call and was told oh no we can’t help you we need a copy of something that shows you didn’t rent a car. WHY DOES IT TAKE 5 CALLS AND NO ONE HAVE A CLUE WHAT IS ACTUALLY NEEDED!!! THIS PLACE IS A TOTAL SCAM FOR A MERE 36.00!! I am not going to not only send my proof by return receipt request but I am also going to enclose a copy for the CEO Michael Diekman in Germany. If they were good with their service they might have had my other businesses that I am looking to inquire about other insurances that my husband and I are looking for !! NEVER NEVER NEVER AGAIN!!!
Regarding the reply that you received John… that phone number. Don’t TRUST ANYTHING MAKE SURE IT IS SENT IN WRITING!! I don’t want you to go through any of what I have gone through. Whats the expression, “the left hand doesn’t know what the right hand is doing!!!!!”
Truly a SCAM company. I had to cancel my airline tickets to and from an island because the ship that I was supposed to take from the island ran aground 3 weeks prior to departure. This was not good enough for Allianz since it was due to ‘mechanical’ rather than ‘weather-related conditions’. They also would not refund the insurance premium since it was 1 day removed from a 10-day window. Very poor reflection, DO NOT USE ALLIANZ!!
Dear John,
Sarah here from the Help Team. I am sorry that your claim was not resolved to your satisfaction and that the insurance you purchased didn’t provide you with the coverage you had hoped it would. I don’t know the exact details of your case, but please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine if a claim is payable. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Sarah, Help Team
I chose Allianz on the recommendation of AAA. I, too, read all the available information and ‘fine print’ before purchasing. On an international trip we had both a “24 travel delay” and a 24 “baggage delay.” I called Allianz immediately for guidance, explained what had happened and what our needs would be and was told that after checking my policy we would be covered. I followed her instructions and saved all my receipts. In the end, Allianz reimbursed us for the cost of a meal but would not pay for one stick of deodorant, one package of underwear for each of us and one clean $12-on-clearance T-shirt for me to sleep in. They said they would only pay for the “travel delay” not the “baggage delay.” Our total claim was WELL under the price we paid for the premium, and yet they still quibbled over it. Thank God we were not out for the ticket price, etc., as some of these poor people are! I would never advise anyone to deal with Allianz and, Jackie from the Help Team, save yourself the trouble. Unless you’re going to send me the money Allianz owes me for my covered, documented but unpaid baggage delay, we have no further need to contact one another.
do not use these people. we bought insurance for a family trip with our two college aged children. my mother, for whom we are primary caregivers, was diagnosed with cancer two months after the purchase. her doctor laughed when we asked her to fill in the forms and said, “if this isn’t a reason for cancelling and being reimbursed, what is?”
we have been denied the $6000 dollars to reimburse us for the tickets for the once in a lifetime trip. it was not something we went into lightly, but celebration of our son’s college graduation and our 25 year wedding anniversary.
this company is unethical…lets hope we might move beyond health care reform and into other elements of corruption in the insurance industry.
Dear Martha,
Sarah here from the Help Team. I am very sorry about your mother’s diagnosis and that you had to cancel your trip celebrating two such wonderful milestones. While I don’t know the exact details of your case, please note that like any other type of insurance there are there are terms and conditions that determine if a claim is payable. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Sarah, Help Team
I had to cancel a trip due to a hospitalization. Cancelled on 9/19 and received payment on 11/9…not bad. Reps were friendly and very helpful through the process..Only drawback was lack of information on their web site………… when looking for Claim Status…all it said was “PENDING.” When I called, they advised me that they need more documetation…I believed they should have contacted me to ask for it, not the other way around. A minor complaint though, considering their professionalism and courteousness. I would definitely recommend Allianz to friends. Thanks..
Dear Bob,
Jackie from the Help Team here. I’m sorry to hear that you had to cancel your trip in September, but I’m very happy that your claim was resolved to your satisfaction and that you would recommend us to your friends. We appreciate your feedback, and we’re taking steps to improve the website claim process for our customers in the future. We look forward to serving you again.
Regards,
Jackie, Help Team
Allianz Global Assistance flight insurance is a scam and a waste of money. I purchased the insurance in case I had to delay my trip and the reason my trip was delayed was not covered. This is completely misleading and they are blatantly stealing money. DO NOT ever purchase this insurance as it does not actually cover anything in most real work situations.
Hi, Curt –
Jackie from the Help Team here. We’re sorry that the insurance you purchased didn’t provide you with the coverage you had hoped it would. I don’t know the exact details of your case, but please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine if a claim is payable. We, as well as our partners, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Jackie, Help Team
ALLIANZ Mondial travel Insurance is a scam.
They will cover minor incidents but if you really become sick they will do everything in their power
to drop you off at your home country airport where all their responsiblity to you is negated.
I am a New Zealander last year I travelled to Thailand and became incapicitated with a herniated disc.
Allianz did nothing.
They left me crippled in nurse care and used every trick and ick in the book to refuse treatment.
They had an agent here in Bangkok who went to Bumrungrad hospital where I was spending a fortune, and the purpose of the visit was to find some way to refuse the claim. He was less than 20 minutes from where I stayed and refused visit. His mission defeat the claim.
I could not walk at all but they gave me enough paper work to run a Bangkok Office, while they waited, for me to give up on my claim..
All the time they suggested I should be put on an aircraft and sent home, rolled out onto the tarmac in great pain and there teir scam policy would be void.
I waited 6 weeks for some help, by which time I had a necrotic sciatic nerve.
I was rung by countless of their devious agents with one though in mind.
Send this person back to New Zealand and drop him off. we do not want to pay for surgery.
Allianz has an enemy for life with me.
ALLIANZ is a scam
Hi Peter,
Jackie from the Help Team here. We’re sorry to hear about the misfortunes you experienced during your travels. Should you wish to discuss your concerns in further detail, please contact our dedicated customer service team by visiting http://www.allianz-assistance.com.au/corporate/.
Regards,
Jackie, Allianz Global Assistance USA Help Team
I wish I had done my research before I bought my Travel insurance I am in legal battle and cannot take my two minor children across state lines since that will break the judge’s order and my Ex will re-enforce the ruling. Called this HORRIBLE Company to cancel my hotel stay and they said that my legal reason is not covered in their policy. The customer service agent acted with complete disregard towards my concerns. It is so sad…
Jackie (The mom that got duped)
Allianz Travel Insurance is a complete joke. Despite the multiple fore warnings and discouragement I proceeded in purchasing a policy for a flight with US Airways. It so happened due to an extreme medical diagnosis of a close relative I had to cancel my trip. Allianz was excellent at finding loop holes for not honoring the basis of the policy. Ultimately their consensus was my cancelation could not be covered due to oversight on policy dates and that the medical diagnosis was not covered. At that point it was not worth my time to continue perusing claims reimbursement, rather I decided to accept their poor business and fraudulent behavior and merely seek reimbursement of the $70 I paid for the policy. No response from Allianz. This company is worse than one of those cheap used car lots. I will continue my pursuit of initial policy reimbursement otherwise will direct my time to spreading awareness of the poor business ethics of Allianz Travel Insurance.
Hello Aaron –
Jackie from the Help Team here. We’re sorry that the insurance you purchased didn’t provide you with the coverage you had hoped it would. I don’t know the exact details of your case, but please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine if a claim is payable. We, as well as our partners, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize we were unable to cover you in your situation.
Regards,
Jackie, Help Team
Jackie-
I in fact did read your lengthy list of fine print limitations as well as discussed the terms with an agent. Nothing indicated that my claim would have been dismissed. Your boiler plate response is insulting and only further supports the poor ethics of Allianz Travel Insurance.
A follow up still has not been provided by your team in response to my outstanding email or request for clarification. If Allianz chooses not to provide refund my flight due to the inability to insure a flight that has been canceled prior to a policy effective date then how is it just to take the $70 for insurance? The whole transaction should be null and voided. At this point I am dismissing your coy attempts to explain a policy full of loopholes and fail to benefit the insuredm, and seek on retribution of the $70 it took to make this mistake of engaging with Allianz in the first place.
Rather than have a PR rep try and mitigate social media reviews I would suggest a customer service representative follow up to my outstanding emails.
Aaron
Hi Aaron –
Someone from our customer service team has emailed you, and will work with you to resolve this issue.
Regards,
Jackie, Help Team
I wonder why the company even bothers posting the lame “Jackie help team” messages. Do they really think that these messages will convince someone who is thinking about buying travel insurance from them? Anyone who makes it past the “editor’s” 4.5 star rating down to these comments deserves to lose their money if they actually go ahead and buy insurance from these crooks.
Hi Jackie, Sarah and rest of the folks at Allianz,
Whilst shopping around for travel insurance, I came across this blog. My family and friends travel quite a lot and are on the look out for a good travel insurer. Normally I am sceptical of user comments, but in this case, I wouldn’t buy insurance from Alliance even if my life depended on it – not because customer complaints, but purely due to the impersonal and insulting public display of apathy by the customer service team. I feel for your poor customers who have already suffered a loss only to be treated like this.
Allianz = Scam / Fraud = Beware
They will be glad to take your money, but if you ever need to file a claim, YOU WILL GET DENIED.
My father booked a cruise a last summer scheduled for July of this year. 1 week before he was set to leave, he was diagnosed with stage 4 lung cancer. He died in September. But as of June of this year, he had no symptoms and was living normally and traveling and before he was diagnosed, he was still planning on going on the trip.
We filed a claim on the travel insurance, and were denied for a “pre-existing” condition.
My father purchased travel insurance many times over the years, and never needed to file a claim.
Now we aren’t done with Allainz, and I do believe they will pay up eventually, because we have a lawyer and will sue if needed. I feel we have an open and shut case.
After this incident I’ve read up on these guys on the net, and I now believe they will deny ANY claim made no matter how valid and delay in any way they can before paying up. I believe this is just their “cash flow management” policy. If you don’t feel like dealing with this hassle, try elsewhere. I can’t guarantee that any other travel insurance company is better though.
Hi, Tom –
Jackie from the Help Team here. We’re sorry to hear about your father’s passing, and that we were unable to provide him with coverage in his situation. We truly sympathize with you and your family. Please note that travel insurance is like any other type of insurance in that there are terms and conditions that determine if a claim is payable, and unfortunately, the product your father purchased did not include coverage for existing medical conditions.
Once again, we are sorry for your loss, and that we were unable to provide your father with coverage.
Regards,
Jackie, Help Team
BREAST CANCER IS NOT REIMBURSABLE AS A CLAIM!
OCTOBER 2012 BREAST CANCER AWARENESS MONTH
I HAVE MY OWN BUSINESS IN THE MEDICAL INDUSTRY. I TRAVEL OFTEN AND HAVE TAKEN OUT ALLIANZ TRAVEL INSURANCE IN THE PAST. WHAT A “SCAM”!!!!!! YES, I HAVE BREAST CANCER ,YES, I AM IN THE LATER STAGE OF MY TREATMENT. MY ONCOLOGIST CHANGED MY MEDICINE UNBEKNOWNST TO ME WITH 2 CHEMO SESSIONS LEFT. I GOT SICK AS A DOG. I SPOKE TO THE ALLIANZ REP AND MADE A CLAIM. HE ASSURED ME THIS WAS WITHIN THE INSURANCE COVERAGE SCOPE. I HAD NEVER HAD THIS DRUG BEFORE. I COULD NOT FLY DUE TO SEVERE VOMITING . THEY DENIED MY CLAIM!
BREAST CANCER AWARENESS MONTH AND THEY DONT CARE. “BAD BUSINESS”, HEARTLESS COMPANY! I DID NOT MAKE A CLAIM BECAUSE I HAD CANCER BUT BECAUSE I GOT SICK FROM THE NEW CHEMO DRUG. THEY CALL THAT PRE-EXISTING. I CALL IT BS! ESPECIALLY THAT ITS BREAST CANCER AWARENESS MONTH!
Hi Wendy-
Jackie from the Help Team here. We’re sorry to hear about the frustrations you have experience, and we’d like to look into your claim further. Please email us at Help.Team@allianzassistance.com with your claim number and someone from our customer service team will be in touch with you shortly.
Regards,
Jackie, Allianz Travel Insurance’s Help Team
Look at the policy before you buy. Read definitions.
Illness and death are “pre-existing conditions” that start at birth.
After reading the above review from Wendy Anderson and her being denied due to pre-existing breast cancer, I gladly called and canceled my policy that I bought today. Now let’s see how long it takes for me to have my $52 refunded…
Thank you travelinsurancereview.net for allowing me to make my decision based on personal reviews.
You people posting here are doing nothing more than “mental masturbation.
Stop wasting time and take the matters to small claims court or maybe even look into a Class Action lawsuit.”
Hopefully you have figured out the “Help Team” is nothing more than a few people who are paid minimum wage to send out formatted replies. The idea is to keep you away from an attorney and/or court.
Until a few people hit these companies with court cases, and maybe throw in a claim for fraud, they will keep ripping people off.
Take action NOW.
David may think I’m a wuss too, but I would also recommend complaining to the BBB in Richmond. Belive it or not, even vile entities like Allianz seem to care about complaints piling up.
I doubt small claims courts would work, since you have to go to Virginia to sue these scumbags. On the other hand, class action suits would–it only takes two people to start them. Since nobody is going to Va. to sue, report Allianz to your own state insurance commissioner, whom Allianz and Jackie the prostitute have to clear to sell insurance in your own state.
Evan, let me tell you something.
If you file in your home state, then the provision in the policy that says you have to go to Virginia, is an AFFIRMATIVE DEFENSE. This means, Allianz has to communicate with the court and raise the defense. This also means, the company has to send a copy of the policy to the court with at lease a declaration showing you accepted the terms. Usually, this can’t be done by a letter since someone has to establish that the records were made “in the ordinary course of business.
The jurisdiction in your state is that’s where the contract was made; you at your computer in your state “signed” and agreed and that’s when the contract was formed.
Here is one I used and it worked.
I had to sue an individual in another state and so I filed my Small Claims court case online in his state. Sometimes you can do this online or get the forms and do it by mail.
This now means that the company must come into court to defend. So when they are served, they usually will call you (maybe “Jackie: from the “Don’t really care” team) because they don’t want to send someone into court.
When you talk withe whoever, tell them you have relatives in the town and you are combining the visit to your relatives with the S.C. case. This will let them think that you will be there and someone has to show up.
Finally, depending on the amount involved, it may pay you to go to the S.C. court and fight the case. Here is your position.
The company can’t send some low level flunky to defend because there is a medical determination needed as to what REASONABLY qualifies as a “per-existing” condition. This requires, AS A MATTER OF LAW, an expert in the medical field and that is a licensed medical doctor. They can’t send in a file clerk.
Yes, it’s a lot of work and that’s why I say if the amount is high enough, it should be worth it.
These companies are great when it comes to taking your money – all smiles – but when it comes to paying —– different story.
My basis for the above? 45+ years as a Civil Litigation Paralegal and researcher.
I win cases.
Wow, that’s a legal opinion which I could have used a thousand times! I wonder if this same principle holds true with cruise lines and airlines?
I have read the comments from others and the point is that we all feel we were deceived and cheated by Allianz. We bough a policy in good faith and Allianz found a reason to deny every claim. I “clicked the box” on an airline site and bought travel insurance because my husband has Parkinson’s disease. He was not traveling with me and most of the time the Parkinson’s is under control but can flare up unexpectedly. The Parkinson’s did put him in the hospital and I had to cancel my trip. I filed a claim with Allianz and included a letter from my husband’s doctor stating that he had been in the hospital twice in two weeks. The policy clearly states on page 6 that the policy applies when:
“A family member who isn’t traveling with you is seriously ill or injured. Specific requirement: The injury, illness or medical condition must be considered life threatening, require hospitalization, or he or she must require your care.”
When I called to inquire about my claim, the representative told me that there was no coverage for my trip because on page 14 the exception says:
“No coverage for a family member who has an existing medical condition.”
Parkinson’s is an existing chronic medical condition as are many other medical conditions. Patients live fairly normal lives for years with these conditions but there are times when emergencies arise. What better reason to buy travel insurance?
Allianz insisted that my husband’s doctor must complete a two-page form. My doctor said that there is a $50.00 charge for her staff to complete insurance forms and her letter stating two hospitalizations should have been adequate support for the claim. Why would I pay $50.00 to have the form completed when I have already been told that my claim was not covered? There was more haggling by Allianz but, like the comments from others, I believe that Allianz does not honor the policies and probably makes lots of money.
US Airways has been copied on all of my correspondence with Allianz and US Ai