- Rating:
Summary:
Seven Corners has specialized in international medical insurance for years. They have a wide variety of products perfect for short- and long-term international stays. They also provide a number of highly comprehensive package travel insurance plans with their RoundTrip products.
Editor Review of Seven Corners
The Good: Seven Corners travel insurance offers a wide variety of travel medical policies for international travelers – both U.S. and non U.S. citizens. Many of their plans offer flexible limits and your choice of deductible. Plans for students, seniors, missionaries, and business travelers.
The Drawbacks: Website is intended for travelers looking for travel medical insurance for international trips.
The Bottom Line: Seven Corners has specialized in international medical insurance for years. They have a wide variety of products perfect for short- and long-term international stays. They also provide a number of highly comprehensive package travel insurance plans with their RoundTrip products.
How to Get a Quote
Quote and buy direct: Get a quote directly at the Seven Corners website. A good choice if you know you want a Seven Corners plan and are ready to enroll.
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Company Information
Company Name | |
|---|---|
| US Travel Insurance Association Member | Yes |
| Refund Policy | 10-day Free Look Period |
| Travel Insurance Plans | Package plans RoundTrip - most popular plan RoundTrip Choice RoundTrip Economy RoundTrip Elite Travel Medical plans Disciple Missionary Medical Inbound Guest Inbound Immigrant Liaison Continent Liaison International Liaison Majestic Liaison Silver Liaison Student Liaison Worldwide Reside Reside Prime Wander Frequent Traveler Specialty plans Bordercross Worldwide |
| Company Contact Information | Seven Corners Inc. 303 Congressional Boulevard Carmel, IN 46032 1-800-335-0611 317-575-2659 Fax |
| Policyholder Questions | 1-800-335-0611 |
| Travel Assistance/Emergencies | Inside US/Canada: 1-800-690-6295 (toll free) Outside US/Canada: call operator & connect to 1-317-818-2808 (no charge) |
About Seven Corners Travel Insurance
Seven Corners has specialized in keeping travelers safe from a medical perspective since 1993. Their travel medical plans remain some of the best in the industry. Seven Corners remains an innovator in the industry by delivering the first ever medical tourism protection plan to protect patients from the high costs of medical care due to complications of treatment received overseas.
Students, seniors, and missionaries can find useful, comprehensive travel medical plans. In addition, guests and recent immigrants to the U.S. can obtain major medical coverage to protect against financial losses due to accidents and illnesses during their stay. Worldwide medical plans, and an evacuation plan that includes optional medical coverage is also available for frequent travelers.
In addition to their travel medical plans, Seven Corners offers a number of travel insurance package plans to suit most travelers.
Their website is well organized and easy to use – organized by travel or traveler type, so you can quickly find plans to meet your needs. Traveler’s resources are available right in the site navigation. The site includes travel warning feeds, useful case studies, client testimonials, real life travel stories, and much more.
Optional Coverage Available in Seven Corners Plans
- Optional hazardous sports rider available for hang gliding, skiing, motorcycle riding, and more.
- Travelers can add optional medical coverage to the medical evacuation plan – Liaison Traveler – to round out that coverage.
Highlights of Seven Corners Travel Insurance
- Many plans cover both U.S. and non U.S. citizens and there are many trip length options.
- Plans offer access to Well Abroad, an online resource for travelers.
- Easy to find and easy to understand plan pricing.
How to Get a Quote
Quote and buy direct: Get a quote directly at the Seven Corners website. A good choice if you know you want a Seven Corners plan and are ready to enroll.
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Seven Corners Travel Insurance Plans
Package Plans
RoundTrip Economy
Ideal for the traditional traveler who wants affordable but comprehensive coverage
Affordable coverage for trips up to 90 days, this plan delivers all the expected coverages and offers a few options to round out the coverage. Coverage for pre-existing medical conditions available if plan is purchased within 10 days of initial trip deposit. Purchase the optional collision damage waiver if you will be renting a car on your trip.
RoundTrip – most popular plan
Designed for ‘every traveler’, this plan offers all the expected coverages at comfortable limits
With comfortable plan limits for medical and evacuation, this plan ensures that travelers are safe from common travel-related risks. It includes AD&D, but the plan limits are relatively low (consider the optional add-on if that’s a concern). Optional collision damage rider available for up to $35,000 in rental car coverage.
RoundTrip Choice
For the discriminating traveler looking for excellent protection and some additional options
Featuring the highest plan limits, this package delivers all the expected travel insurance package coverages. Although the AD&D limits are relatively low, you can add an optional add-on to enhance the coverage. Purchase within 21 days of initial trip deposit to have access to a number of important plan benefits, including coverage for pre-existing medical conditions, supplier default, and severe weather. Optional collision damage waiver available.
RoundTrip Elite
Intended for travelers who require the ultimate in travel insurance protections
Designed for the traveler who wants the highest protection available, this plan delivers high plan limits and a number of optional add-ons to round out the coverage. Coverage for pre-existing medical conditions, bankruptcy, and severe weather in base plan if purchased within 21 days of initial trip deposit. Purchase an optional collision damage waiver if you plan to rent a car on your trip.
Travel Medical Plans
Disciple Missionary Medical
International medical protection for traveling missionaries for up to 12 months
This coverage is intended to provide medical coverage for healthy missionaries traveling outside their home country for up to one full year. Provides the added reassurance of security evacuation and full medical coverage for terrorist acts. Available to citizens of all nations.
Inbound Guest
Health insurance protection for visitors to the U.S. from other countries
Ideal for foreign nationals on temporary visits to the U.S. for business, leisure, or to study. Trips from five days up to six months can be accommodated with this short-term travel medical plan. Plan is limited to non U.S. citizens.
Inbound Immigrant
Proper health insurance coverage protecting new immigrants to the U.S.
An affordable yet comprehensive medical insurance plan for new immigrants to the U.S. This plan is available to non U.S. citizens in the U.S. for business, school, or to immigrate. It protects individuals and families from the high costs associated with medical emergencies, accidents, and illnesses.
Liaison Continent
Comprehensive, short-term, major medical for those leaving home for up to six months
This plan is ideal for travelers headed outside their home country for trips of 180 days or less. This is a short-term major medical plan with multiple coinsurance options, home country coverage, and a few package-like benefits to ease travel issues. Available for U.S. and non U.S. citizens.
Liaison International
Short-term major medical insurance for travelers away from home up to six months
With relatively high coverage for the plan benefits, this short-term coverage is major medical insurance for travelers who will be away from their permanent residence for 180 days or less. Flexible coverage that lets you choose the medical maximum and deductible. Extend your coverage to your home country for illnesses and injuries incurred while traveling.
Liaison Majestic
Major medical for individuals and families traveling outside their home country
This is major medical for those traveling outside their home country – U.S. citizens and non U.S. citizens alike – for up to 12 months (renewable up to three years). Flexible coverage that lets you choose the medical limit and deductible amount. Includes political evacuations and a few package-like benefits: lost baggage and trip interruption reimbursement.
Liaison Silver
Excellent, comprehensive travel medical coverage for active travelers over age 50
Travel medical insurance is a must – especially when traveling abroad. This plan covers individuals and families protecting them from the high cost of global medical care. It offers a few package-like benefits as well. Low premiums for dependent children and grandchildren.
Liaison Student
Comprehensive major medical coverage for students of all countries who are studying abroad
Ideal coverage for students, including their spouse and children, who are traveling outside their home country for educational purposes. Annual coverage that is renewable as long as the insured remains eligible (up to age 65). Covers illnesses, injuries, mental and chiropractic care just as any other health insurance plan – also includes evacuation, repatriation, and coverage for other travel medical concerns.
Liaison Worldwide
Worldwide major medical for U.S. citizens headed abroad and non U.S. citizens coming in
This plan offers comprehensive, annual, major medical insurance for U.S. citizens traveling outside their home country and non U.S. citizens coming into the U.S. Trips between five days and up to 12 months (renewable up to three years) for those age 65 and younger.
Reside
Necessary worldwide medical coverage for up to one year of travel medical benefits
Providing basic worldwide medical coverage with scheduled benefits and predetermined plan limits, this plan ensures that U.S. and non U.S. citizens have medical coverage when traveling outside their home country. Coverage for those up to age 74, and up to two kids under age 9 are free with two covered parents.
Reside Prime
Minimum one-year purchase for comprehensive worldwide medical coverage
Ideal for individuals and families traveling for at least one year and up to three outside the U.S. and Canada, this plan delivers U.S.-style medical coverage with your choice of deductible for medical treatment anywhere in the world.
Wander Frequent Traveler
Evacuation and medical coverage for those who frequently travel outside their home country
Ideal for frequent travelers who want consistent medical and evacuation coverage when traveling outside their home country. Covers all trips of 30 days or less throughout the year and includes some package-like benefits such as lost baggage, trip interruption, and full travel assistance services.
Specialty Plans
Bordercross Worldwide
Unique coverage for medical complications due to medical tourism
The first plan of its type, this plan addresses the unique needs of medical tourists – that is, people traveling to other countries to receive medical care they either can’t get or can’t afford in their home country. This plan provides coverage for medical complications abroad and after you return home. It includes cancellation benefits as well as medical evacuation benefits.
How to Get a Quote
Quote and buy direct: Get a quote directly at the Seven Corners website. A good choice if you know you want a Seven Corners plan and are ready to enroll.
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
Screenshots of Seven Corners website
How to Get a Quote
Quote and buy direct: Get a quote directly at the Seven Corners website. A good choice if you know you want a Seven Corners plan and are ready to enroll.
Compare quotes from all companies: Click here to get quotes from all major travel insurance companies using a comparison tool.
My father died overseas in Israel. We have gone through quite a process in an attempt to repatriate his remains. On initial start of the claim, Seven Corners said that they would be able to handle everything and streamline the process. So far all they have done is cause my family and me a great deal of emotional distress. , specifically the representative Wesley Smith. He does not return phone calls in timely manner (or at all) and is defensive in his handling of my father’s claim. He has been very quick to blame his shortcomings on other parties throughout the process. This is a heartbreaking time for our family and it has been made worse by Seven Corners. If I would have known this, I would have just paid to get him back here myself. It has been a week since my father has died, and there seems to be no sense of urgency by Wesley. He contacts the people he needs to speak to by email and not by phone and only makes one attempt. In the past, I have spoken to the people he needs to to talk in Israel very easily and have had no issues reaching them. It has not been the payment or coverage, just the lack of caring by the people I have worked with. The work by Seven Corners to help our family has been completely unsatisfactory.
BUYERS BEAWARE!!!!! THESE PEOPLE ARE REAL CHEAT!!!!
I AM CONVINCED THAT THESE PEOPLE ARE RUNNING A SHAM BUSINESS. We submitted hundreds of pieces of papers, which are not even related to this claim; the claim is still not paid. We were told that check had gone out, which it never did. We followed up many a times, but were told someone had to call us back, to which we never heard back from anyone. The front line phone people are useless and cannot give any answer except to tell you that someone has to call us back.
We have spent more money and energy in sending unnecessary papers, phone calls and frustration without any success. THESE PEOPLE ARE REAL CHEAT AND INSURANCE COMMISSIONER’S OFFICE NEEDS TO TAKE NOTICE OF THIS AND PROSECUTE. THEY ARE CHEATING THE INNOCENT CONSUMERS.
I’m sorry to hear that you having trouble with your claim. Please respond to me directly and we will do anything we can to help you. Thank you for your patience. Curt Carlson VP of Sales
Curt.carlson@sevecorners.com
I purchased a travel insurance for cancellation just in case the need to cancel a trip arises and I’m glad I did. My wife’s doctor advised her no trip for 3 months and it covered our planned trip overseas. The airline returned 75% of my payment and kept 25% and the ticket agent charged me $150 for processing.
I called Seven Corners and customer service emailed me the forms that need to be filled up. After mailing the forms and supporting documents to Seven Corners I got a response via email in 7 days that they are processing the check for payment. I waited for 3 weeks for the cheque to arrive but when it did not I called Seven Corners and they said they will investigate. I got an email from Claims saying I will have to wait for 2 weeks for them to complete the investigation.
I didn’t wait that long for me to get the replacement cheque. Sure glad I purchased the insurance.
Good morning Claro!
Thank you so much for taking the time to rate Seven Corners. We really appreciate it!
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652
I will not purchase from this company again, what a waste of money. I contacted them immediately when I had a medical situation that prevented me from flying the day of my return trip. I submitted the form and copies of documents to the person I had contacted and nothing happened. I resubmitted the forms a couple of weeks later and got a “we are working on it email” for a claim submitted in October. I finally received a letter dated 12/21/15 that my claim had been partially approved for an amount, although how that amount was determined I have no idea because they did not itemize it. The kicker was, “The settlement checks will be mailed separately from this letter…”
Two weeks into January I called the phone number listed on the letter and was told they would not look into or trace any checks until at least a month after “issue date.” I called again on Friday, 1/22/16 and was told the check had not gone out and that accounting would not be able to send it that day but would send it on Monday and the would call and confirm. No check, no call. I called again on 2/2/16 and this time spoke with two separate people, with long hold times, and was told that a check would go out that day or the following day. It is now over two weeks and to my disappointment but not my surprise, no check.
I am now looking into where to file complaints because contacting this company directly has been time consuming and pointless.
I haven’t even sent in my claim forms yet and I already get the sense that this is not going to go well. I purchased my insurance when I booked my flight thru OneTravel. I will never book a flight thru a travel site ever again or purchase the travel insurance they are peddling. My guess is they are in it together.
Hello Robin,
I’m sure your claim will have already been completed. However, if you’re having any issues, please feel free to contact me directly with the information listed below.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
Good morning Kathy,
I’m terribly sorry for your experience. I would appreciate the opportunity to look into the details, surrounding your claim.
Please contact me with the information listed below, and I’ll respond promptly.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
DO NOT BUY, This is by far the worst processing company I have ever seen. Doctor’s office scratching their head to send the requested documents. The billing department of Doctor’s office has told me, they never have had to send so many documents for a claim approval. They are now tired and offered me some discount on billing than responding to these guys.
Hello AR,
I’m terribly sorry if you ran into issues with your claims. I hope these are resolved at this point but please feel free to contact me with the information listed below, and I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
Pathetic….Never use this insurance…everything will be fine until you file a claim. Before getting insurance i have asked about preexisting coverage. They said everything will be covered not need to worry…we process claim within 2 business week. My mom got injured and they rejected and said its pre-exisitng disease and it wont be covered. i have to pay 4000$ from my pocket. Please go for a different insurance & make sure that you get insurance with pre-existing coverage. I will not recommend any one to buy seven corners
I am going through the same thing. Will hiring a lawyer or or taking it to some authority help?
Hello Laks,
I’m not certain but I would be happy to review the details surrounding your claim.
Please contact me with the information listed below, and I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
Hello Andrews,
I’m terribly sorry that you’re having trouble. An accident would not normally have a denial for a Pre-Existing Condition. I would like to review your claims.
Please contact me with the information listed below, and I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
Due to illness, I had to cancel a trip to India in September 2015. Seven Corners was surprisingly quick to reimburse my Visa fee and conference registration costs. At first it seemed they were going to deny the airfare coverage. However, once they requested and I supplied the additional info they wanted, I received a prompt check for that as well.
I am very pleased with this company. In all my years of travel, this was the first time I had to cancel a trip…and I was glad I was covered by Seven Corners! Well worth it when international travel expenses are involved. – 9RT15-ORTX-100084
Hi Barbara,
Thank you for taking the time to rate Seven Corners. We really appreciate it!
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
I am so glad I checked this site out before purchasing!!
I wish I had checked out this website further, as if I did I would never have purchased insurance from this company who does not stand by their word. It’s a shame. My husband and I bought trip insurance for our honeymoon and about a month later he lost his job and therefore we had to cancel our trip for the unforseen circumstance. Now, seven corners is saying we don’t get our money back..what is the purpose of having trip insurance then? We are thoroughly disgusted and will be sure no one else goes through the same problem.
Hi Caitlin,
I’m sorry that you’re disappointed but I’ll be happy to review your claim and address any questions that you may have.
Please feel free to contact me with the information listed below, and I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
concierge@sevencorners.com
Toll Free 800.335.0611 | Office 317.575.2652
At first I had a bit of a problem. Apparently the proper paperwork was not in place. After I spoke with Kathy haught, company concierge, she held my hand and walked me through the process and I received my check after we worked out the detaild
Hi Judy,
It’s nice to hear from you! Working with you was a pleasure.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
I purchased Trip insurance and the next day I decided I wanted to cancel. Well 14 days later and several e-mails later Seven Corners has no idea how to refund. I sent them the policy and many other items. I would not recommend them to anyone.
I am having the same difficulty. The way they are handling my case, I wonder, if they ever honor their insurance policy.
I had bought traveling policy for full refund in case of cancellation. I am a long time arthritis patient. So, my condition became worse such that I had to cancel my trip from Turkey to USA. They asked me for a doctor’s proof. I went to a doctor, who did all the tests to confirm my bad condition not allowing me to travel and they refused to accept the proof!
The reason that I had bought the insurance was that I was scared of my condition to become worse. So, if I weren’t able to travel, I’ll be able to have refund through my insurance claim!
They definitely are a bunch of cheats!
PLS DO NOT BUY INSURANCE FROM SEVEN CORNERS
They are bunch of unprofessional and lazy company.
First – Pls note, this insurance is not accepted anywhere in USA. You need to pay out of pocket for all expenses and then file a claim (which will go nowhere).
Once you file a claim, they will ask you to send all forms (After which they will sleep for 2 weeks and not reply until you constantly follow up)
Next they will say that they have requested for the doctor to send the same forms. (They will say that they sent it to the doctor, but i guess they do not send. I had to wait for 60 days and after constant follow up, i had to literally go to the doctor office and ask them to fax it). After that seven corners again sleep for 30 days. Then they send a letter to doctor office saying “No current eligibility on file”. Now i am still following up and they are sleeping. It has been more than 90 days and no response.
Overall till now, from day 1 , i sent 10 mails, they have sent me 2 mails .
Worst company to deal with.
Hello Venky,
I’m sorry that you have had so much trouble. If you can provide your certificate number, I’ll be happy to review your file.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
Please do not reply that you are sorry about the shabby treatment we have received. That seems to be the norm for Seven corners. My claim started in November 2015 when my wife broke her leg. We were taken off the ship by ambulance to a hospital in Tenerife. I contacted SevenCorners and after several missteps was contacted by Wesley Smith who arranged for repatriation via Air Ambulance. FULL MARKS TO WESLEY.
After that, the nightmare. Wesley suggested I pay the hospital bill and he would reimburse me in a “Couple of days” Those days expired two months ago without payment. I have submitted all bills and invoices totaling thousands of dollars, with no acknowledgement or contact. My next communication will be with the Insurance Commisioners of Florida and Indiana.
I am an American living abroad, and I use Seven Corners whenever I leave my home country or travel back to the U.S. They are the only company that will insure American citizens living abroad for trips to the U.S., which is important because a medical emergency in the United States could be very expensive. Thankfully, I only needed to use my insurance once, when I developed a blister on my retina. I was afraid that making these arrangements would be complicated and a huge headache all around, but when I called the PPO number on my card, they set up an appointment and took care of everything but my deductible. I was very pleased with their service and will continue to use them for my travel medical insurance needs.
Hi Michael,
I’m happy that everything worked out for you and you were able to use our services. We truly appreciate your post.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
Hi Everyone,
I have never seen a company that is not helping his clients at all. We had a flight from Jacksonville to Atlanta and then Paris and last destination was IST, Turkey. However, what happened was somebody did stole our all passports, credit cards, marriage certificates, and all of my family’s travel documents. This situation took place in Jacksonville, and then when we landed in Atlanta, we could not go further because we did not have all our needed travel documents. I had my wife, my son,3 years old ,and my infant baby boy, 6 months old during our travel. When we realized that we do not have our all necessary documents due to the fact that they were stollen, we stuck in the Atlanta International airport. I had my 6 baggages and they were given in Jacksonville to be taken in Istanbul ,Turkey. Since we could not continue our Journey. We were so frustrated and exhausted.
As shorten the story, i did submit our all my ”Baggage lost and Trip Cancelation information to ”SEVEN CORNERS” IN WHICH I PAYED THEM $ 200 TO NOT TO DEAL WITH ANY OF THIS KIND A SITUATION WHILE I WAS TRAVELING WITH MY HOLE FAMILY.”
TODAY, I GOT TWO MAILS AND THEY BOTH STATES THAT THEY ARE NOT GOING TO REIMBURSE ME DUE TO ”NOT HAVING LOSS PROTECTION PLAN.” I THOUGH THIS TRAVEL PROTECTION PLAN HAS TO BE THE INSURANCE THAT COULD POSSIBLY NEED IT DURING OUR TRIP FOR MY FAMILY TO RECOVER FROM ANY OF THAT KINDS OF ONGOING SITUATIONS, BUT IT TURNED OUT THAT THIS COMPANY IS JUST ”RUBBING PEOPLE MONEY TO MAKE THEM TO THINK THINK THAT THEY DID AN AWESOME JOB TO PAY $ 200 TO COVER THEMSELVES DURING THEIR TRIP. THERE IS TOTALY WRONG!!! THE SEVEN CORNER SENT ME TWO LETTERS STAYING THEY WONT reimburse ME DUE TO NOT HAVING LOST INSURANCE. WHAT??????? I THOUGHT I PAYED THE SEVEN $ 200 FOR JUST FOR LOSING MY THREE WEEKS TO ASK THEM TO GET MY reimbursement. WOW WOW WOW! TOTALY WASTE OF TIME.
FURTHERMORE, I HAD MY SIX BAGGAGES AND SINCE I COULD NOT CONTINUE TO COMPLETE OUR FLIGHS FROM ATL TO PARIS AND THEN ISTANBUL, TURKEY DESTINATION, MY ALL BAGGAGES WERE ALL OVER THE PLACES AND SOME OF THEM WERE TRAVELLED WITHOUT US. I WAS NOT ABLE TO GET FROM THE ATL TO PARIS FLIGHT EVEN THOUGH MY ALL BAGGAGES WERE TRAVELING AROUND THE WORLD.
AS OF SHORTEN THE STORY, THE DELTA AIRLINES ENDED UP LOSING ONE OF MY BAGGAGE AND MOST OF THEM WERE DELAYED LIKE 26 DAYS. SINCE I STUCK IN ATL AIRPORT, I HAD TO GO 45 MILES TO ASK THE DELTA AIRLINES TO GET ME MY BAGGAGES. I NOTICED A TERRIBLE SERVICE FROM DELTA.
WHY DO YOU PURCHASE A ”TRAVEL PROTECTION PLAN” ?
PLEASE DO NOT TRAP THIS SEVEN CORNERS ”TRAVEL PROTECTION PLAN ” WHICH THEY WILL SUCK YOUR BLOOD AND YOUR MONEY AND WILL TELL YOU YOU DO NOT HAVE ”LOST INSURANCE COVERAGE IN YOUR POLICY TO GET reimbursement!. What the heck you just did you say it ?????
YES, I THOUGH I PAID $ 200 TO COVER MY TRAVEL ISSUES THAT I MIGH COME ACROSS. I AM NOT GOING TO BUY ANY INSURANCE FROM SEVEN CORNER ANYMORE , AND I REALLY LOST MY FAITH ON THIS PEOPLE’ AND PROFESSIONALISM. IT SEEMS THEY ARE PROFESSIONAL BUT unfortunately THEY ARE NOT VERY PROFESSIONAL.
PLEASE DO NOT MAKE A MISTAKE LIKE ME AS I DID TO THUST THIS PEOPLE TO THINK THAT I HAVE A TRAVEL PROTECTION INSURANCE PLAN THAT CAN HELP ME AND MY FAMILY DURING THIS 23 HOURS TRAVEL TIME, BUT IT TURNED OUT TOTALLY MESS.
I WILL NEVER BUT A TRAVEL INSURANCE PLAN FROM SEVEN CORNER. I HAVE LEARNED MY LESSONS.
OOOH I FORGOT TO TELL YOU IF YOU ARE BUYING A FLIGH TICKET FROM CHEAPOAIR, THE TRAVEL PROTECTION FROM SEVEN CORNER NOT FROM TRIPMATE. WOW TOTALLY MESS TO BUT A TRAVEL INSURANCE PLAN FROM SEVEN CORNER…
Dear M.D.
I’m sorry that you’re upset. Please provide your certificate number and I’ll be happy to review your file and respond on this forum.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
Hello Hasan,
I’m terribly sorry that you had so much trouble. Many travel policies do not provide coverage for stolen documents, although some do. Please provide your certificate number and I’ll be happy to review your file.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
I left my previous insurers after many years with them because they insisted I have a nose operation in Macedonia where I was stationed at the time and left shortly afterwards. This meant that I had to return to Macedonia for post operational care several times and had to involve the Ombudsman in order to get compensated. As a result I approached my broker to find a Medical Insurance that would free me from these types of problems and they found Seven Corners for me.
I was diagnosed with colon cancer in late 2013 whilst living in Zimbabwe. After the initial operation in Zimbabwe I had to go to South Africa for further treatment and consultations. I was accompanied by my partner. After some teething problems with payment Seven Corners gave me a contact who took time out to ensure that payments were not delayed and that records of all payments were expeditiously sent to me in order that my records could be kept up to date. There has never been any problem with me choosing my preferred Medical institution for treatment in a country of my choice and Seven Corners have at all times been available to assist me where I have had problems in understanding awards. I have found it convenient to pay for my medical care and reclaim from Seven Corners although in the cases where it has been difficult Seven Corners have gone the extra mile and arranged direct payments to the institutions.
I now feel that I have an email friend in Seven Corners with whom I can share my concerns and who attempts at all to times to expedite payments and to ensure that I get the best service whilst at the same time taking care of my personal feelings.
I have been very impressed with their service and strongly recommend them to anyone looking for a medical insurance company.
Hi Peter,
Thank you so much for your post! We truly appreciate it!
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
STAY AWAY FROM SEVEN CORNERS!!
I filed for reimbursement on March 22nd 2015. Today it has been almost two months and my claim has not been paid yet. I must have sent at least 10 emails and also called a few times. It is so frustrating to deal with them.
They have agreed that my claim is valid but sometimes they tell me that my claim has been paid. Sometimes they tell me that the claim would be paid soon. If you call customer service they always say that they have to follow up with the funding department and would get back in a few days. But no one ever follows up. I have not received anything in my bank account.
I am going to give them till the end of this week, otherwise, I am planning to initiate legal action against them. I also plan to file a complain at BBB and write to my senator/congress rep. IMO – this company is a fraud and people should never ever buy from them.
Hello RJ,
I can assure you that we are a very reputable company, that has been in business for more than 20 years.
I’m the Client Concierge and I’m very surprised that I’ve not had your concerns forwarded to me. However we can easily remedy this, if you’d like to contact me directly with the information below, I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
How Did We Do? Share Your Thoughts Here >>
Hi, Did you get your reimbursement? My mother is visiting me in USA and I was planning to buy insurance for her. So i wanted to know did you get your money back finally or not.
I would really appreciate if you kindly help me by giving some information.
Thanks
It’s true! Seven Corners and April USA – affiliated will give you the run-arounds and patronize you saying they didn’t receive paper work of files unreadable. That’s their tactics or m.o. of non-reimbursement. That’s their kind of business ethics- or lack thereof, to make a profit and grow their company. THEY DON’T CARE ABOUT LEGAL BINDING CONTRACTS. It’s hard to sue for just a few hundred dollars or a couple of thousands… But somebody should. They just common criminals taking advantage of innocent people. Grow a heart, our money is just as hard earned as yours, but not stolen. REIMBURSEMENT PEOPLE ON THIER LEGAL BINDING CONTRACTS!!! They’ll or just give you the run-arounds while claiming to be a legitimate company. I can’t believe they even rebutted to the first comment. SEVEN CORNERS & APRIL USA ARE FULL OF “IT”. There are better companies; ABSOLUTELY reputable, but just a little more expensive. DO STAY AWAY FROM THESE TWO COMPANIES IF YOU CAN. SHOP AROUND. They want your money as long as you don’t file a claim.
I have also had a terrible experience with seven corners. They kept making me submit more and more documentation based on my claim. Then, every time I called they said they didn’t know why my claim hadn’t been paid and they would make sure payment was made. Well, it almost a full year and I have called numerous time and wasted endless hours, still not to get the payment for the emergency room visit. Don’t waste your money with this company.
Hello Phillipa,
I’m not finding a recent membership under your name. I’m sorry you’re upset and I’d be happy to look at your file.
Please contact me directly, with the information listed below, and I’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
How Did We Do? Share Your Thoughts Here >>
Having had 2 iPads stolen while on Vacation we were given the run around by Seven Corners Insurance Company. When they started coming up with crazy excuses and making up their own definitions for iPads, calling them PC’s etc, we went online and found countless websites with horror stories about this company. We wish we had know before hand. We have filed a complaint with the Better Business Bureau, which I gather there are numerous outstanding complaints against the company. We have been advised to file a lawsuit against the company due to their fraudulent practices. My advice to anyone thinking about purchasing insurance from Seven Corners would be RUN, RUN far away from them. They will take your money and laugh. You are then left to file a law suit and drag them into court to have a judge reprimand them.
Hello Paul,
I’m terribly sorry that you’re upset. However, your policy excludes electronics, computers, etc. An iPad by all definitions, is a computer and per the policy verbiage, excluded.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Client Concierge
Seven Corners, Inc.
This sounds like the company is practicing fraudulently to me.
I bought this insurance for my patents visit to the US , while in the US my mom developed a allergy and hence had to see the doctor. Later on when I submitted the claim it was declined saying that she was out of coverage at that time , but after I submitted the proof of coverage the reason for denial was “Pre-Existing” condition. First off the claim submission is very complicated which makes it prohibitive for busy professionals , inspite of this I was hell determined not to let them get away with my money. I appealed for at-least 3 times with the claim declined every time , eventually I just gave up as I didn’t have time to invest in this. Please do not buy this insurance as this is a fraud and they never settle the claim . All my friends have similar experience , they never settle the claim.
Hello Ritesh,
I’m sorry that you’re upset. Unfortunately, I have no way of looking up your mother’s information. Please contact me directly and I’ll be happy to review.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Kathy Haught
Client Concierge
Seven Corners, Inc.
kathy.haught@sevencorners.com
This company looks like a scam.
I purchased an insurance from seven corners for my parents. After submitting the claim through email, they sent a letter stating that I haven’t sent all the documents. I went to the doctor’s office to gather the documents again and resend it to them through email. I got automated email notification stating that they have received my email but I got a letter after 4 weeks stating that I didn’t send the documents.
It’s been over 4 months now since I filed the claim. I paid about $1100 for the 6 months of coverage and I was asking asking for about $250 in claims! It’s been a big hassle with no benefit. It looks like they do not read emails and try to avoid people if they file a claim. They also make the claim process so complicated that it becomes prohibitive for busy professionals.
Beware of the company and try something else.
I had similar experience too ,can we not sue them ? this is Blatant fraud robbing people.
STAY AWAY1
IT’S ABSOLUTE TRUE!!! STAY AWAY!!! OUR LEGAL BINDING & LEGIT CLAIMS (FOR TRAVEL MEDICAL SERVICES) AMOUNTING TO ONLY $300.. WILL NOT PAY/REIMBURSE. GETTING PATRONIZED & RUN AOUNDS. DEPLORABLE CRIMINAL PRACTICES FOR A SUPPOSED LEGITIMATE COMPANY.
I had similar experience also.
Seven corners claims until this day that they did not received my claim from a hospital bill in 2012. I sent at that time and requested a signature, I have a receipt from my Postal Office with a signature FROM SEVEN CORNER signed by their worker and signed under ” Seven Corners” proving that they received the claim in 2012. A year later I was only able to know that they had done nothing about it because I started to get calls from debt collector. So I called seven corners and they told me to send them a ” proof of loss” to reopen the case. Today they actually use this proof of loss against me saying that I took too long to send everything and that I never sent the claim on time in 2012 to begin with, even though I have the proof that one of their employees received the claim in 2012 within the 90 days of the accident.
All of this is violating the law, it is a violation of the duty of good faith, all of this is trickery and deception against an insurer and they know that. But yet they deny as much as they can to pay what they should. Soon I will be taking this to court and I will DO MY MAXIMUM TO GET THIS OUT THERE IF THEY DENY ME AGAIN WITH PAYING THIS BILL.
This IS AGAINST THE LAW, you can not simply CHOOSE to not pay a bill or to deny the fact that YOU GUYS are the ones that lost my documents.
BEWARE, THIS INSURANCE COMPANY IS FRAUD. Not only this hospital accident but a previous claim that I sent they never paid me back, and they claimed that they did not have enough information such as passport. THOSE ARE THINGS YOU HAD TO BEGIN WITH WHEN I FIRST PURCHASED THE INSURANCE. and EVEN THEN they NEVER called or contacted me by email saying that I was missing documents to get my money back for the claim.
Hello Joy,
We received your primary claim more than a year after the charges were incurred. We then didn’t receive your claim form, for more than two years. Unfortunately your policy does not allow for that type of delay in submission.
I do wish we could have helped you. Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
My wife became sick on a trip to Africa and had to be hospitalized while connecting in Amsterdam. After submitting all information, the Seven Corners claims department did not respond about the status of our claim for over 6 months (the contract says claims will be paid within 60 days of providing proof of loss). Each time we called, they said they’d have an answer for us in a few days or one more week, and each time no one got back to us. Finally six months later they send us a check for part of the claim but refuse to pay for the unused flights without any explanation. Terrible company–do not use it or any of its affiliates (our coverage was through Tin Leg, bought over the Squaremouth website). Note that Squaremouth maintains its own review site, but only allows reviews within 5 days of returning from the trip. But how would I know by then whether the company would fail to respond at all to my claim? Ridiculous.
When on a transatlantic crossing in December my wife had need of the ship’s medical staff. Returning to the states I submitted the medical bills to Medicare and was rejected. I then submitted the paperwork to Seven Corners. It took some time to get all the facts straight, and proper documentation, but I just received a check for total reimbursement of our medical expenses. I have no complaints in this regard. Yes, getting the paperwork in order and the little nit picking things done, but I did get reimbursed. I always buy trip insurance as a prudent thing to do at our advanced stage of life.
Hello Joe,
We appreciate your post. Sometimes the documentation can seem arbitrary but it’s necessary documentation for Seven Corners to prove your claim. I’m happy that everything worked out for you and I agree, purchasing travel insurance is very prudent. This takes care of all of those things that can happen while traveling.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught | Client Concierge
Toll Free 800.335.0611 | Office 317.575.2652 x 3409
303 CONGRESSIONAL BLVD. | CARMEL, IN 46032
I suggest whomever reads this, NEVER purchases Insurance through seven Corners. All they want is YOUR money, but if you need to use your insurance they do not refund you your money, no matter how strong the reason you give them (Such as your mother passing away). My suggestion to you is that you are better off going with the the direct airline company when purchasing a ticket/insurance, rather than going with this scheme insurance. All they want to do is rip you off. I am extremely disappointed with Seven Corners.
In my situation, my mother passed away on 02/27/15. The week before my mother got very ill, my father had a plane ticket purchased (with insurance) to go see his son. My mother ended up get very sick on 02/15/2015. She did not have any access in her body for doctors to give her fluid, they even resorted to giving her fluid through her bones. The doctors advised me that my mother was very ill and dying and that my father should NOT LEAVE.I immediately called SEVEN CORNERS, to cancel the ticket and to get my refund. They asked me to get the form filled out by the doctor, so I did and sent it to them. Seven corners stated that my mother has been in the hospital since November, therefore they cannot refund my ticket. That did not make any sense, because she was stable when I first booked the ticket, and ended up getting VERY ILL AND PASSING AWAY. I would have NEVER purchased a ticket had I known my mother was going to become so ill and pass away. I even went to the doctor a second time to have him fill out the form in more detail and depth. I then called the Airline Company directly and told them about this situation, their response to me was that I should be reimbursed right way. What is the point getting Insurance if when you need to use it, you can’t? I cancelled the ticket 8 days before he was suppose to go, WHY SHOULD I BE RESONSIBLE FOR PAYING THIS MONEY?
I spoke with Cathy from Seven Corner who was NOT helpful at all, she told me that the second form the doctor filled out was the same as the first, and that they stand with their denial. This company is ran by a bunch of money hungry crooks. I am so extremely disappointed and I will make sure I write about this company EVERYWHERE so that this does not happen to anyone again. Scamming people for their money is ILLEGAL.
Hello Kozeta,
I’m terribly sorry that you’re upset. However as I’ve previously advised, the dates that were submitted on your claims documentation, do not allow for claim payment. This would be true for any travel insurance company. I’ve also advised that if you have any new information, we’ll be happy to reconsider your claim.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
This is a SCAM , I had similar experience . They never settle the claim . Please don’t fall for this.
I have been buying Seven Corners travel insurance every time my parents visited USA. There was never a problem until we have to submit a claim (first claim ever)
During the time my mom had insurance, she caught a really bad cold which end up developing pneumonia. The urgent care doctor has to transfer my mom to the emergency because of potential heart attack. Thankfully the emergency doctor confirmed she didn’t have a heart attack but she had sever sepsis. They have to admit her or else she will have died from it. She stayed in the hospital for 3 days and recovered enough to travel back to Canada for additional treatments.
Then our worst nightmare begins when we have to submit a claim to Seven Corner.
Basically Seven Corner did not pay the hospital, doctor and X-ray bills, they kept sending us bills and are threatening to go to collection Agency.
Every 3-4 weeks I receive an explanation of benefits with Denial in the remarks column. This doesn’t provide any information or details on why the claim is getting denied. It seems like hospital is not giving them the “proper paperwork” but if I don’t understand why the claim is getting denied how can I follow up with the hospital??
I tried to speak to a Seven Corner representative but no luck. All I got is voice mail.
I felt we have waste thousands of dollars with Seven Corner in the past.
I am stuck with several bills now. I am not able to understand what paper work they want.
Any suggestion hat to do to deal with situation? This is definitely a hard lesson for me to learn.
Hi Wendy,
I’m terribly sorry that you ran into difficulties and I’ll be more than happy to assist you in any way that I can.
Please feel free to contact our office with the information below and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hello everyone,
I have been buying Seven Corners travel insurance every time my parents visited USA. There was never a problem until we have to submit a claim (first claim ever)
During the time my mom had insurance, she caught a really bad cold which end up developing pneumonia. The urgent care doctor has to transfer my mom to the emergency because of potential heart attack. Thankfully the emergency doctor confirmed she didn’t have a heart attack but she had sever sepsis. They have to admit her or else she will have died from it. She stayed in the hospital for 3 days and recovered enough to travel back to Canada for additional treatments.
Then our worst nightmare begins when we have to submit a claim to Seven Corner.
Basically Seven Corner did not pay the hospital, doctor and X-ray bills, they kept sending us bills and are threatening to go to collection Agency.
Every 3-4 weeks I receive an explanation of benefits with Denial in the remarks column. This doesn’t provide any information or details on why the claim is getting denied. It seems like hospital is not giving them the “proper paperwork” but if I don’t understand why the claim is getting denied how can I follow up with the hospital??
I tried to speak to a Seven Corner representative but no luck. All I got is voice mail.
I felt we have waste thousands of dollars with Seven Corner in the past.
I am stuck with several bills now, all are way past due. I am not able to understand what paper work they want.
Can any one suggest what to do to deal with situation? This is definitely a hard lesson for me to learn.
Hi Wendy,
I’m terribly sorry that you ran into difficulties and I’ll be more than happy to assist you in any way that I can.
Please feel free to contact our office with the information below and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have been using them for years and only had problems this past year. I purchased the insurance for my trip to Switzerland. I decided last minute to extend my trip for personal reasons. I renewed my insurance one day after it expired, prompting me to have to purchase the plan all over again, which was fine.
I ordered the start date for 10/01/2014 (the day I purchased the insurance), however the company started my date on 10/02/2014, without informing me. Needless to say, I ended up breaking my toe on that very day (simply walking to the kitchen to get more coffee) several hours later. I had to rush to the hospital, got X-rays, and equipment, and came back to the US a week later. Bad luck indeed. It gets worse.
I attempted to follow-up with them, and even filed a claim, providing all paperwork, and a letter explaining in detail my situation, as they tried to deny me reimbursement, even though I specifically ordered my insurance to start on 10/01/2014 (why would I pick a later date???). They still have not responded to my claim, and I am stuck with a $576 dollar bill that I am still struggling to pay (I am a full-time student and work part-time). This has been very disappointing and I no longer have anything nice to say about Seven Corners.
Hi Ceanna,
I’m sorry that you’re upset. Please understand that this stipulation is not specific to Seven Corners but rather, an industry standard. If you had purchased the insurance prior to the date needed, you would have been covered.
I wish I could give you a more favorable answer. Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
I am going through very difficult times. I have my mom very sick in Hospital. I booked a Ticket for my father to visit his son for a month. My mom’s conditions are getting worst and I had to cancel the ticket. When I booked the ticket I thought for insurance because of her health conditions. She is in hospital for terminal sickness. I called 7 Corner insurance, they gave me a form to fill out. I will fill out that form and will see how they will proceed. I was put in hold for 20 minutes. I never had this kind of situation before.
Hi Kozeta,
I’m terribly sorry to hear about your mother. I apologize that you were on hold for that amount of time but I have to believe there was a problem with call. I’ve reviewed and we have no hold times for that long.
However, I’ll be happy to help you through the claims process. Please feel free to contact our office and we’ll be happy to help. My direct contact information is listed below. I look forward to working with you.
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I suggest whomever reads this, NEVER purchases Insurance through seven Corners. All they want is YOUR money, but if you need to use your insurance they do not refund you your money, no matter how strong the reason you give them (Such as your mother passing away). My suggestion to you is that you are better off going with the the direct airline company when purchasing a ticket/insurance, rather than going with this scheme insurance. All they want to do is rip you off. I am extremely disappointed with Seven Corners.
In my situation, my mother passed away on 02/27/15. The week before my mother got very ill, my father had a plane ticket purchased (with insurance) to go see his son. My mother ended up get very sick on 02/15/2015. She did not have any access in her body for doctors to give her fluid, they even resorted to giving her fluid through her bones. The doctors advised me that my mother was very ill and dying and that my father should NOT LEAVE.I immediately called SEVEN CORNERS, to cancel the ticket and to get my refund. They asked me to get the form filled out by the doctor, so I did and sent it to them. Seven corners stated that my mother has been in the hospital since November, therefore they cannot refund my ticket. That did not make any sense, because she was stable when I first booked the ticket, and ended up getting VERY ILL AND PASSING AWAY. I would have NEVER purchased a ticket had I known my mother was going to become so ill and pass away. I even went to the doctor a second time to have him fill out the form in more detail and depth. I then called the Airline Company directly and told them about this situation, their response to me was that I should be reimbursed right way. What is the point getting Insurance if when you need to use it, you can’t? I cancelled the ticket 8 days before he was suppose to go, WHY SHOULD I BE RESONSIBLE FOR PAYING THIS MONEY?
I spoke with Cathy from Seven Corner who was NOT helpful at all, she told me that the second form the doctor filled out was the same as the first, and that they stand with their denial. This company is ran by a bunch of money hungry crooks. I am so extremely disappointed and I will make sure I write about this company EVERYWHERE so that this does not happen to anyone again. Scamming people for their money is ILLEGAL.
ased the Seven Corners insurance recently on my Frontier Flight and it is absolutely WORTHLESS!!! I got sick and I was snowed in with bad weather. It states that these are BOTH cover-able, but then you have to read the EXTRA-EXTRA fine print that you can ONLY use these reasons IF your flight is delayed by 12 HOURS OR MORE (so they could give a care about if you nearly die trying to GET to the airport in the first place), and IF you go get a doctors note on THE DAY OF the event. Even if you get one after, THEY WILL NOT HONOR IT!!! So, I was supposed to go to the doctor on THE DAY OF the snowstorm?! Yeah right!!! On top of that, they don’t even respond to you! I had to call after 6 weeks because I heard nothing regarding my claim and then was told the same sentence 6X like a lifeless drone because the customer service person wasn’t even listening to me and kept saying “we need the airlines to confirm your flight was cancelled due to weather!”
After dealing with NOT BEING LISTENED TO FOR 20 MINUTES, I finally raised my voice and explained that “my flight WAS NOT canceled, but I couldn’t get OUT of my house because of the snowstorm!” She said, “Oh yeah, I see now.. yeah, well unfortunately ma’am that’s not covered?!” I’m like what the heck “IS” covered?
Well people, pretty much “NOTHING” is covered! They are running the scam of the century! WOW! Seven Corners YOU SUCK! Get insurance through your credit card or private carrier, but PLEASE don’t use this horrific company
Hello Jenn,
I’m sorry that you ran into problems. I know it’s frustrating to receive a denial or be told, that something is not covered. However, please understand that our policies are very much, industry standard. These are not arbitrary denials but rather, policies designed to cover the majority of issues that our client face.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hello all, I am very upset and considering legal help to deal with Seven Corners Inc. Our family visited USA, and have left now. During the time we had insurance, and took them to Urgent care, from there the Doctor referred us to Emergency (thankfully my mind worked, got some documents as I was leaving). Reached Emergency, it turned out to be NOTHING……All this in Sept 2014.
Guess what. The hospital is sending me bills, and started adding rebilling fee, and is threatening to go to Collection Agency. Why? because, the insurance did not pay them yet. I am happy to provide the certificate number, if helpful….somewhat similar number.
The patient had coverage in effect. Every 3-4 weeks I receive an explanation of benefits with Denial in the remarks column. Upon close examination, we find that the claims are ‘REPEATEDLY” getting denied because the “Hospital is not giving them the proper paperwork”. I have asked both parties (hospital and insurance firm) multiple times….no proper response. All I get is another denial letter. What do I have to do with it?
I am stuck with several bills now, all are way past due. I do not know why they are so inconsiderate when it comes to paying the medical provider who filed the claim directly? I am not able to understand what paper work they want despite following up several times? Seven Corners is getting to be difficult to work with for me.
Can any one suggest what to do to deal with situation? I hate to take an arrogant stand with either parties, but if they use me as a Ping-Pong ball, I certainly will resort to the harder path to teach them a good hard lesson.
Suggestions or advice welcome. I feel sorry for the hospital that is not getting paid…but the bill is huge, and Seven Corners must pay minus the deductibles. If others have terrible experience, could we join hands?
Hello BVP,
I’m so sorry that you’ve had problems with your coverage. Please contact me with the information listed below, and I’ll be happy to answer any questions or help you work through the issues.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I suggest whomever reads this, NEVER purchases Insurance through seven Corners. All they want is YOUR money, but if you need to use your insurance they do not refund you your money, no matter how strong the reason you give them (Such as your mother passing away). My suggestion to you is that you are better off going with the the direct airline company when purchasing a ticket/insurance, rather than going with this scheme insurance. All they want to do is rip you off. I am extremely disappointed with Seven Corners.
In my situation, my mother passed away on 02/27/15. The week before my mother got very ill, my father had a plane ticket purchased (with insurance) to go see his son. My mother ended up get very sick on 02/15/2015. She did not have any access in her body for doctors to give her fluid, they even resorted to giving her fluid through her bones. The doctors advised me that my mother was very ill and dying and that my father should NOT LEAVE.I immediately called SEVEN CORNERS, to cancel the ticket and to get my refund. They asked me to get the form filled out by the doctor, so I did and sent it to them. Seven corners stated that my mother has been in the hospital since November, therefore they cannot refund my ticket. That did not make any sense, because she was stable when I first booked the ticket, and ended up getting VERY ILL AND PASSING AWAY. I would have NEVER purchased a ticket had I known my mother was going to become so ill and pass away. I even went to the doctor a second time to have him fill out the form in more detail and depth. I then called the Airline Company directly and told them about this situation, their response to me was that I should be reimbursed right way. What is the point getting Insurance if when you need to use it, you can’t? I cancelled the ticket 8 days before he was suppose to go, WHY SHOULD I BE RESONSIBLE FOR PAYING THIS MONEY?
I spoke with Cathy from Seven Corner who was NOT helpful at all, she told me that the second form the doctor filled out was the same as the first, and that they stand with their denial. This company is ran by a bunch of money hungry crooks. I am so extremely disappointed and I will make sure I write about this company EVERYWHERE so that this does not happen to anyone again. Scamming people for their money is ILLEGAL.
Hello,
I regret to say that I agree with all the people who have had a negative experience with Seven Corners. My issue is still in the works but I would have be inclined to say, as things have been going to so far per my experience that Seven Corners has turned out to be unreliable and useless. I am worried for the future when my parents will visit as to what insurance they will be able to get as Seven Corners was not only the last resort but also appeared as the premier travel insurance under government websites.
Hello Lili,
I’m sorry that you’ve run into issues, regarding your coverage. However, please contact me with the information listed below, and I’ll be happy to answer any questions or work with you on resolving any items that may still be pending.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I just filed a claim because the weather here in Denver was horrific (we had a freak winter storm at that time) and we were pretty much snowed in back in November, on top of the fact our car had broken down and I was unable to get a ride to the airport in time even if I wanted to. My 6 y/o daughter also got really sick and yet another reason I couldn’t go (however, I didn’t take her to the doctor as it was a bad cold and gave her over the counter stuff). I just made a claim for the weather, but it said on the form that I had to show “delay confirmation” or something like that? The flight was only delayed by 20 min or so, but that’s not the reason I couldn’t make it. Will they honor this claim for the given reason? It’s only for 130.00, but I frankly really need the refund. That’s why I purchased the insurance afterall.
Thanks for any help/info!
Thank you!
Hi Jennifer,
I’ll be happy to look into your claim. Unfortunately, I don’t have enough information to review. Please contact me directly, with the information, and I’ll review with you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I filed a claim with Seven Corners and I am happy to say that my claim was taken care in a timely manner. Thank you Seven Corners for your prompt service and knowledgeable customer service
Hello Ayanna!
It’s nice to hear from you! Thank you so much for your kind words. We really appreciate it!
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Guys, I am ready to file a lawsuite aginst the Seven Corner. If you guys have had issue that you didn’t get your money that was covered under your policy please join with me.
My Certificate # 13LL13-100523
Group # LON13-130201-13TM-A
I had coverage in effect and I had to go to the Emergency Hospital In USA. I have looked at the website and found an approved hospital
Now the calim is keep getting denied because ” Hospital is not giving them the proper paperwork” what do I have to do with it? its your approved Hospital and you deal with it.
I have been stuck with the Bill which I had to pay 2 months agao and I havent’ seen a dime from Sevencorner.
Well I think its time to teach a hard lesson.
Hello Rupal,
I am sorry that you’re upset, and I can certainly understand your frustration. However, we do need the medical records, before a determination can be made on your file. Seven Corners has sent multiple requests to your provider, for these medical records. We’ve received nothing, to date. As I explained last week, we would be happy to expedite the review of those records, if you can secure them.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hello Kathy
I am similarly facing issues with a claim.
My MIL had to go through an emergency surgery during her visit to USA.
Seven Corners is requesting medical records information from the hospital. I followed up with the hospital and their feedback was that they sent all the information to Seven Corners multiple times. I am truly at a loss on what else needs to be done here and who from Seven Corners can help us? I am getting bounced from one call center person to the other and nothing seems to be working.
Please help.
Thanks
Kaveena
Hello Kaveena,
I spoke with our Assistance department, on behalf of your mother-in-law’s claim. It appears that everything has now been processed and the applicable EOBs should be sent to you right away.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Rupal,
You should do that, I have had issues with Seven Corners as well just like many other customers. Looks at their stories, customers who go to other countries are satisfied but customers who come to the United States do not have a good experience. There is a good reason for that.
Firstly, I called them before doing anything to ask them what are our options, they denied to give me any information and said you do what you have to do and send the details to claims. I told them I had every detail of what is happening and I can give them that info so they can tell me what to do but it did not help.
After the operation, I followed every requirements of this company and sent them each and every document they need about 8 times. 7 times by mail and once by registered postal mail. When I called them, they claimed that they did not receive anything. No email, no postal mail. After a lot of calls, emails and request they finally said they had everything. My father went through an emergency gal bladder removal due to infection, we did not want the operation done here due to insurance but the Dr. said he will not make it the night if not acted immediately as his lactaid count was over the charts and increasing. He was being poisoned by the infection. So we HAD to do the operations. I informed the Dr. well in advance about our insurance situation and told them we have never had a claim so we do not know if payment would be a problem, but they still insisted that this cannot wait. One of the several bills was $18,986 and Seven Corners paid $3130 (approx. 16%) only. This was for emergency hospitalization service for 48 hours. This was well under their upper limits. The total amount (including anesthesia, surgeon, etc.) was around $25,000. They had the same excuse for all other bills, that its ***CHARGES EXCEED MAXIMUM ALLOWED***. They paid less than 10% on all other bills. When they get you to buy their policy their coverage details are so vague, they don’t state anything and this is for a reason, they don’t want to tell you that they will not be making those payments upfront, they rather tell you when it really happens.
I have had 4 other insurance policies from the same company in past. There is no point of having an insurance company like this backing you up during life threatening situations like mine. I was almost in tears when I had to make a choice for my fathers life. No one should go through that.
I had the Dr. write a 163 page details/timeline documentation on everything that was done. I left no stone unturned so that it helps the insurance company make a fair estimate.
Be prepared to be disappointed
Hello P Gokarn,
I’m terribly sorry that you encountered issues, in the resolution of your father’s claims. I do hope that he is on the mend. I’ll be happy to review his file to be certain that we did cover everything that we could, if you’d like.
I have no specific identifying factors for your father but this sounds like one of our “Scheduled Benefit” plans. These policies are typically lower cost, because they have less comprehensive coverage. However, I’ll be happy to look into this for you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
o Rupal,
You should do that, I have had issues with Seven Corners as well just like many other customers. Looks at their stories, customers who go to other countries are satisfied but customers who come to the United States do not have a good experience. There is a good reason for that.
Firstly, I called them before doing anything to ask them what our options are, they denied to give me any information and said you do what you have to do and send the details to claims. I told them I had every detail of what is happening and I can give them that info so they can tell me what to do but it did not help.
After the operation, I followed every requirements of this company and sent them each and every document they need about 8 times. 7 times by mail and once by registered postal mail. When I called them, they claimed that they did not receive anything. No email, no postal mail. After a lot of calls, emails and request they finally said they had everything. My father went through an emergency gal bladder removal due to infection, we did not want the operation done here due to insurance but the Dr. said he will not make it the night if not acted immediately as his lactaid count was over the charts and increasing. He was being poisoned by the infection. So we HAD to do the operations. I informed the Dr. well in advance about our insurance situation and told them we have never had a claim so we do not know if payment would be a problem, but they still insisted that this cannot wait. One of the several bills was $18,986 and Seven Corners paid $3130 (approx. 16%) only. This was for emergency hospitalization service for 48 hours. This was well under their upper limits. The total amount (including anesthesia, surgeon, etc.) was around $25,000. They had the same excuse for all other bills, that its ***CHARGES EXCEED MAXIMUM ALLOWED***. They paid less than 10% on all other bills. When they get you to buy their policy their coverage details are so vague, they don’t state anything and this is for a reason, they don’t want to tell you that they will not be making those payments upfront, they rather tell you when it really happens.
I have had 4 other insurance policies from the same company in past. There is no point of having an insurance company like this backing you up during life threatening situations like mine. I was almost in tears when I had to make a choice for my fathers life. No one should go through that.
I had the Dr. write a 163 page details/timeline documentation on everything that was done. I left no stone unturned so that it helps the insurance company make a fair estimate.
Be prepared to be disappointed
Hello P Gokarn,
I’m terribly sorry that you encountered issues, in the resolution of your father’s claims. I do hope that he is on the mend. I’ll be happy to review his file to be certain that we did cover everything that we could, if you’d like.
I have no specific identifying factors for your father but this sounds like one of our “Scheduled Benefit” plans. These policies are typically lower cost, because they have less comprehensive coverage. However, I’ll be happy to look into this for you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
I am also in for a law suit against 7 Corners. They refuse to cover my cancelled flights even though I was fully covered.
I sent so many emails, proofs and appeal letters to argue with them. Even in their replies, their mistake is obvious, and they keep denying it. As I have written proofs of their contradicting and invalid answers on why they refuse to cover me, I am already starting this legal process.
Eric
Hi Eric,
I’m sorry that you’re upset. However, I would be happy to review and explain or answer any questions that you may have.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Hello P Gokarn,
I’m terribly sorry that you encountered issues, in the resolution of your father’s claims. I do hope that he is on the mend. I’ll be happy to review his file to be certain that we did cover everything that we could, if you’d like.
I have no specific identifying factors for your father but this sounds like one of our “Scheduled Benefit” plans. These policies are typically lower cost, because they have less comprehensive coverage. However, I’ll be happy to look into this for you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I wish to commend Kathy Haught for finally getting our claim processed and getting us our reimbursement checks. My husband had a medical emergency in Ethiopia, which necessitated the cancellation of our trip and immediate return to the US. The long delay in processing our claim was evidently caused by our not having a proper physician’s bill and report from the Ethiopian “hospital” and a report from our doctor upon return to the US. We did the best we could, but please be forewarned: if you are traveling in remote parts of the world and fall ill enough to terminate your trip, get whatever medical proof you can, and when you return to the US, immediately see your physician to confirm your condition and why you had to cancel your trip. But I am still grateful to Kathy for finally resolving this.
Hi Sheila!
I truly appreciate your confidence but I can assure you that our Claims department made this happen for you.
I hope you choose Seven Corners for all of your travel insurance needs!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi Kathy,
What is the definition of Motor Vehicle Accident? Does it mean car accident?
Good morning Hu,
A motor vehicle accident is a car accident. It sounds like you may need some guidance here. Please feel free to contact me with the information listed below and I’ll be happy to help you!
Have a great weekend!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners Travel Insurance has the WORST customer service!! My father had a medical emergency in Italy during his vacation, and if it weren’t for his awesome tour company–Go Ahead Vacations– my family would not have been able to bring my father back to California as smoothly as we did. Wesley Smith, assigned to his case, was INEFFICIENT, showed NO COMPASSION, MISREPRESENTED INFORMATION =lied multiple times, and was therefore INEFFECTIVE in providing a sense of trust or security, given he is supposed to work and provide insurance. And his supervisor, Amber Blevins, showed even LESS compassion (if that is possible?!) while trying to cover and justify his poor customer service. My family is utterly disappointed and DISGUSTED with their lack of service to their customers. At a time of extreme stress, exhaustion, and emotional upheaval, they provided NO reassurance. Example: I was expected to make multiple international phone calls to various air transport companies, to try and find a cheaper way to get my father back home to the US. I was never even provided with a list of companies (although promised by Wes) and expected to do the research myself while trying to tend to my hospitalized father. And this is just one encounter of their poor service, I have other examples!
**If you plan on purchasing travel insurance, I recommend looking ANYWHERE else, aside from Seven Corners** They don’t care about your unfortunate situation, and ARE ONLY LOOKING FOR THE CHEAPEST was to handle you as client. Interacting with them was like a nightmare, that I wish I could forget.
Hi Stephanie,
I’m so sorry for the unfortunate events that took place for your father. I do hope he is on the mend. I’ve reviewed the additional comments regarding Seven Corners’ Emergency Assist department, and their handling of your father’s case. I would be happy to go over these items with you, at your earliest convenience.
I can say that after an internal review, I heard and read no untruths, in the communication between our Emergency Assist department and yourself. The issue of making multiple international calls appeared to have been a result of you apparently not having confidence in our representatives. I do apologize for this but your extra efforts, were not at all, our expectation or request.
I also understand that you’re very upset, but I can say with absolute certainty that we try very hard to ensure that every exposure to our members and their families, is compassionate. This is the expectation that is set, challenged and our Emergency Assist area consistently prevails. Our ultimate goal is to provide support and guidance to our members and their families, in a crisis situation. I sincerely apologize that you did not feel that we did.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Such a terrible insurance ever i ve had. I lost 550usd for 2 tickets and insurance,100usd more for cancellation, and when i want to rebook my ticket, find out that i have to pay 250usd more for airline penalty,so what i still have….that mean i had to pay over 30usd insurance for 65usdi still have if i got emergency and have to cancel my trip.
Thank you,i dont need that 65usd anymore cause i feel enough trouble and lost when i stuck with One travel and Seven Corners Insurance.
Dont waste your money with this!
Hello Steven,
I’m terribly sorry that you feel that way. I was unable to identify the membership that you’re speak of, with the given information.
Please contact me with information listed below and I’ll be happy to look into any questions or concerns that you may have.
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I do not typically write reviews but was so surprised at how easy and quick the claims procedure was (this was for delayed baggage). I received an e-mail on Sept. 23 that they had received my claim and were reviewing it. I received a check on Sept. 29 which had been dated Sept. 24. No back and forth, no further requests for more information. It was great and would not hesitate to use them again.
Hi Sam!
Absolutely! We appreciate you noticing though. We constantly strive to improve our customer’s experience.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
My mother, aged 92, and Canadian purchased Seven Corners insurance. She had a fall in Florida and broke her knee and her hand.
Her Canadian insurance paid $1500 on a $26,000 collection of hospital and doctor bills.
I worked with Kathy Haught for a year and she successfully resolved all the claims that were covered under the policy.
I found her kind, gracious and helpful.
Francine A.
Brookline, Masschusetts
Hi Francine!
It was certainly a pleasure working with you! We truly appreciate you taking the time to post your experience.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners is one of the worst insurance companies I have dealt with so far, I would suggest anyone who is planning to by travelers insurance, not to buy insurance from Seven Corners. They would out rightly reject all the claims giving irrational reasons. I had raised two claims in different months with different policy numbers. They rejected the claims from the first month indicating that the effective date has not started, where as the policy had already started a week ago. And for the second month, they rejected indicating that pre-existing conditions are not covered. First of all it was not a pre-existing condition and second of all, the coverage clearly states that any on set condition is treated.
Beware of this insurance company !!!
Hello Ravi,
I do regret that you were ultimately dissatisfied regarding your experience with Seven Corners. I’ve reviewed your file and it does appear to be intact and accurate. However, our goal is to make the customer experience satisfying and I’m sorry that it did not work out that way for you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners of Indiana is a terrible company to deal with. They won’t pay the claim, and won’t let you cancel and will keep giving excuses to that you are trapped in a circular pattern without paying anything.
Good morning Asada,
I’m unable to determine who the member is that you’re referring to, by your post. However, I can assure you that were are contractually regulated and are unable to arbitrarily deny claims, unless truly non-covered expenses under your policy.
We are also unable to refund premium when a member disagrees with a determination that is made on the file.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Kathy:
Where is my check for $3,347???? My daughter’s canceled trip due to a traumatic brain injury accident claim sat out in space for three weeks (July 10 to August 31) before someone acknowledge it – and only because I called to find out the status of my reimbursed check. You can imagine my shock! I sat waiting patiently for three weeks only to find my claim is still in limbo! So no check because my claim just got sent to processing that same day I called! Another three weeks of waiting!!! Really???! You got on the phone and assurred me you would expedite the claim only to respond with items like I did not send in the right form and missing other forms. I had to call EF Tours to gripe and Kelsey took the time to contact you. I don’t know what was exchanged but Kelsey e-mailed me a few days later ensuring me that my claim got processed and approved. Two weeks later I called to see where the check was. A rep told me it was cut on August 13 and should have been mailed out August 14. I have been to the mail box everyday since and it is now August 20 and still nothing in the mail. It is just an envelope for cripes sake. The US post office takes more than 7 days to deliver an envelope from Ohio to Minnesota? I’ve gotten packages delivered from New York in 4 days! I don’t know if it is because of this doomed reviews blog or because of all I have been through with Seven Corners, but for some reason I don’t think that check was ever cut or placed in the mail to be delivered to me. I called today, August 20 and the SC rep took what seems like days to find my file. I asked her what address is on file. She confirmed it was my address. That check should be in my hands a few days ago! Then she told me she had to send my call to your phone as she could no longer assist me. What is that all about???! What’s next? Even if that check does miraculously appear in my mail box, will Seven Corners cancel payment on me? By-the-way, Kathy, check your voice mail because I left you a another message!
Got the initial date wrong (July 10 to August 1, not 31).
Providers and Travelers Beware!
I provided mental health services to three international students who hold their policies. They only paid for one although I provided the same service to all three students. They cited “Services Not Covered”; however, it says explicitly in the students’ policies that they are to pay for mental health counseling for up to $1000 per student.
They also did not tell me about the denials until months later, after the students were already done with treatments. Had I known earlier that they would not pay, I wouldn’t have continued treatment. Additionally, when I called to inquire about the denials, I could not get a clear answer. The last person I spoke with said a supervisor would contact me, but no one did. I’ve filed a complaint with the Better Business Bureau and will soon follow a small claims suit if this is not resolved.
Service providers should take caution in accepting this insurance, and students/travelers should not purchase this insurance as they will be responsible for any services not paid for by them.
Hello Dr. Cao,
I’m sorry that you dissatisfied with your experience with Seven Corners. I do remember this situation and can report that the claims were processed for payment, after the documentation was received.
If you have any further questions or concerns, please feel free to contact our office and we’ll be hapy to help you!
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Wish I had read these before booking trip. My son and friends always purchase travel insurance and have never used it until now. He was injured on a surf trip in Mexico and because the medical doctors treating him did not put in in writing that he needed to come home he is not covered. Unbelievable! I’m not even asking for them to pay for his medical bills just the money I paid to get him out of there. I asked them if he had died and it wasn’t in writing that he return in a box is he still not covered? It looks like this is typical of them. I am going to look into having this company investigated.
Hello Nora,
I do understand your upset. However as I advised you, we would be more than happy to reconsider your son’s claims, if his US physician indicated that he would have recommended he come home. It’s certainly no guarantee but the policy guidelines were not followed, in that we must have the recommendation of a licensed physician making this type of determination.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
I would follow Tuan Cao’s advice.
Seven Corners is definitely not reliable. They are slow and absolutely not customer-oriented.
They ask for specific documents. It takes them several weeks to review your claim and then YOU have to contact them to learn that documents are not valid. So you just hope for nothing, lose your time and your money.
I am a student interning in the US, and I had a terrible experience with them.
I completely agree with the other people who complained about this company.
I’ve purchased this “insurance” for my parents, visiting US from Feb to Apr. 2014. Unfortunately, they had to go to see several doctors because of emergency cases. We started submitting the claims on Apr. 22 via the Fax. Then I called to confirm that they received them. I was told that it required about one month to review the paperwork and reimburse the amounts I paid for the visits and procedures. Of course there was nothing. I started calling them again and was very surprised that they did not receive 2 of 3 of my claims. I submitted everything again. And they still did not get it. Actually it really depended who I spoke with. Several CS reps confirmed the receipt, several of them not. So, finally, after requesting to speak with their Superiors they confirmed that they have all my paperwork. Guess what? Now they needed Doctors’ paperwork. And history went via the same loop. Even though the Doctors sent all the required paperwork to the Company (and copy to me), Seven Corners says they don’t have them.
At the same time I submitted a claim to BBB and after that they started to ignore me. They said that if I complain to BBB, only Kathy (who is responding here on all our reviews, actually) can take care of my case. She is absolutely unprofessional, can’t use the system, can’t keep her promises (for instance, “I will call you that day,” and this never happens, of course) and so on.
The same things happened to me like to other customers such as they send a wrong name request (father’s instead of my mother) to doctor’s office, they lied about receiving the documents, they denied for unknown reason (pre-existing condition) the payments. They couldn’t even find the list of procedures (codes, because it was on second page) and this list of problems is really endless. I spoke with Kathy on Fri, Jul 11, 2014, she was absolutely unaware what I’m calling about (even though it was probably our 10th conversation) and promised to call me on Mon. July 14 with the details and of course she did not (as usual). So called her again next Friday (July 18) and she promised to call me back within an hour, so I’m still waiting and it is Sunday.
So I filled another complaint with the regulators, who are Indiana Dep. of Insurance and California Dep. of Insurance. And I really hope they help them to get out of business pretty soon, otherwise I don’t know how many people will be fooled by this “Insurance” company.
This company is completely unaware of of what it takes to provide their customers with QUICK and ACCURATE services. I purchased travelers insurance with Seven Corners prior to attending a trip to Europe with EF Tours. The insurance plan was suppose to cover flight delays and reimburse me for all out-of pocket expenses if there was a flight cancellation or delay, and just my luck there was. Not only did I lose practically two days in Europe and had to spend quite a bit of my spending money for the trip on renting a hotel room, food, cabs, and other necessities to stay close to the airport for whenever we would finally leave the country, but I had to come back to horrible customer service. My trip was suppose to be May 15th-23rd, and after being stuck in America for the first 2 days, on the day that I got back (May 23rd at 2:00 pm), the first thing I did was fill out and submit the insurance claim forms so that I would be reimbursed my money in a timely manner. After a few days, I called Seven Corners only to have them to tell me to re-submit my forms. On the 23rd I sent it via email, and that following week I re-submitted it via fax. Then they told me it should be about 21 days at the most before I receive my money. Now, 42 days later they still have not completed my paperwork. First of all, their assigned agent only works on my case whenever I inquire about it and every time that I do, their other workers lie and give me a date to call back again, only to be told that it is still not done. And if that wasn’t an issue, she also did not review my insurance package so she was only trying to reimburse me for the out of pocket expenses even though I paid for an insurance plan that includes flight delays. I also submitted a letter from EF Tours’s Travel Support Specialist, Emily Casiano, that she wrote specifically for myself as well as my fellow trip goers to submit with our claims to Seven Corners and they still overlooked that.
This company is INCOMPETENT. The people who work here are not concerned with handling people’s cases in a timely manner nor do they take the time to actually review what is going on. They think they have forever to do things and do not consider the fact that people may actually have things they need to do with their money like pay bills and etc.
(Sidenote: EF TOURS, you should really consider getting another traveler insurance provider. Not only does it make me not want to travel with your company anymore, it makes it look as though there is a communication issue between EF Tours and Seven Corners)
DO NOT USE THIS COMPANY. UNLESS YOU ARE WILLING TO BE PLACED ON THE BACK BURNER AND TREATED AS THOUGH YOU DON’T MATTER!
I agree with the complaints that I’ve read here. I bought this insurance for my wife and son while we were living in China. I was on a fellowship and was provided with one of their policies as a part of my contract. Next year, when we go back, We won’t buy Seven Corners because they didn’t end up reimbursing us for any of our expenses, so we dropped a several hundred dollars on a policy and ultimately had to pay out of pocket for every doctor visit. Add to that the headache that they aren’t recognized by any of the service providers in China that they list on their travel website, so you have to submit paperwork that they ultimately return with the request for more info, and you’ve realized that you’re just throwing your money into a bottomless pit. In the end, they said that we would be reimbursed for a grand total of 179 dollars of the 1000 we spent in medical bills over the course of the year, and that was taken up by the deductible, so we got nothing back. We’re still waiting on our last set of claims to be rejected, but we won’t be upset by it because we are used to it by now. We got the email this week asking if we wanted to renew our policy… no thank you, Seven Corners, you didn’t do anything for us.
DO NOT DEAL WITH THIS INSURANCE AGENCY!! When I was signing up nearly everything was excluded from the plan. In the end I am so happy they told me that the plan does not cover very much. Why would I purchase insurance if nothing is covered? How is this company even operating like this?
Good morning Ryan,
We offer a wide array of policies and coverages. We do have policies that cover only the bare minimum but it’s your choice what you select because there are certainly other policy options.
Please let us know if you have any questions or concerns and we’ll be happy to help you!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
They never pay for anything so you might as well not get it. They are saying that the doctors did not sent records when I have the proof the records were sent multiple times to the fax requested…just another scam insurance..I will go on any website and make sure I give bad review so other people would know…
Good morning Ela,
I’m terribly sorry that you’re upset. However, I would be happy to look into your file for you. Please feel free to contact me with the information listed below.
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Agree with all the above complaints. I work for a religious organization and we have used them several times out of necessity for Visa purposes. The one time when a member actually NEEDED to make claims, we have gotten nothing but a run around. They sought every possible loophole not to pay. First it was an address issue. We had to prove the residence address. Then the claims were “lost” so we had to submit everything again. We are still waiting to be paid on claims from 2 years ago. The most recent line of nonsense is that they DID pay, but paid the wrong people. Honestly, that is what we have been told. The whole time we were told that we would have to pay upfront and then submit claims for reimbursement. Now after two years of bickering, they tell us they paid the provider and not us. Why would they do that when they don’t pay providers? And even if that was true, it’s not our mistake. They should pay us and then figure out how to get their money back from the providers. I would never recommend this company. They will gladly take your money but do not make good on their contracts.
Hello Patt,
I’m truly sorry that you’re upset. However, I’ve been unable to review the file referred to in your post because there are no identifying factors listed. Please submit this information directly to me at kathy.haught@sevencorners.com, and I’ll be happy to review the file.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have purchased insurance 11VLL13-077183 from severn corner for my in law. I have filed a claim on March 18th with all the documents and bill they requested for. First of all, the list of document they ask for claim is very long one (where most of the details are not required at all)and it will take half of the day and it is really really not customer friendly. After 15 dys, I got mail to my address asking for itemized bill for all medical bills and the proof of credit card/debut card statement//bill that I used for payment. I called customer care to know why they need credit card bill when they have proof of payment receipt I have already submitted and they said they want to make sure I only paid it. It is hard for any one to keep all the credit car bill safe and keep track of everything. Customer care told that I have to go to individual places to collect my credit card payment proof statment where ever I purchased if I am not able to keep track of it. I am planning to reply them that as they have planned they can keep the claim amount of $150 and I will be spending my valuable time in complains and blog to make sure no other US customer is affected by this worst custoemr service. This may be the process they follow. But I want to let them know that there are lot of good insurance company in us that provides very good customer services and are much much lesser cumbersome in filign a claim.
Hello Barathkumar!
I appreciate your frustration and I have reviewed your file. Your claims have not been denied. Unfortunately, your claims came in as just receipts, with nothing substantiating from your provider. We are required to obtain documented medical diagnoses, procedures performed, etc. I am sorry if this was not clearly explained however, I’ll be happy to work with you.
Please let us know if we can be of any further assistance and we’ll be happy to help you!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
It has been 4 month and still I have not got claim back and customer care says it is still in same status of what you have mentioned in above email (In fact they said I did not provide a proof of payment which I already sent and I had to resend along with the proof that I have already sent on Apr 14th). I believe delay for 4 months is same as denial. You have mentioned that you have to provide lot of documents but thsoe are not pending in my side and the proper follow up has to be done a your side.I have compalined in BBB as well yesterday after lot of frustration of not because I lost 154$ but because of being cheated not not choosing right provider.
Seven Corners is a complete scam even going to the point of using an erroneous mailing address so they can claim they did not receive registered mail. They very readily take your money and then try to fatigue any claimant. A pathetic company that should be investigated for their practices.
Good morning Gary,
I’ve been unable to identify your membership with Seven Corners. However, I’ll be happy to help you with your claim, if we can verify your membership. As for an address, we have multiple PO Boxes that are requested by specific accounts and products. Our physical address is in Carmel, Indiana and has been for nearly 10 years, of our 20 year existence.
Please feel free to contact me directly with the information that I’ve listed below, and I’ll be happy to help you!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Well, I feel they ripped me off. My daughter had a flight cancelled due to a snow storm in Boston. Getting another flight in time for her to enjoy any of her vacation week was impossible due to the mayhem in Boston. These guys say that only if weather causes “a complete cessation of services of you Common Carrier for at least 24 consecutive hours” do you get your insurance payout. In other words, the fact that it was impossible to secure a flight for her was irrelevant because the carrier had *some* flights that some lucky people got on.
Somehow, people who rip me off on technicalities and irrelevant technicalities (who CARES if they had flights if I COULD NOT POSSIBLY SECURE ONE?) seem all the more sleazy. Stay away from these people. God knows, I’d happily punish them if I somehow could. But the scammers have the game fixed.
Hello Mr. Turner,
I’m sorry to hear that your daughter’s vacation was delayed due to weather. I have reviewed the details of your daughter’s file and because there were 4 additional flights leaving within 24 hours, only Trip Delay benefits would apply. This provision reimburses for additional lodging and meal expenses incurred as a result of the delay.
I do regret your dissatisfaction. However, please consider that Seven Corners is contractually obligated to process our member’s claims, per policy language. This policy has a much more narrow window of benefit for this type of situation. However, there are varying coverages and benefit level policies that are always available on our website at http://www.sevencorners.com.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
This company is worthless. My daughter bought a policy to cover her in Israel. Unfortunately she needed it back in October 2013. Every time I give them information, they ask for more. They know what information they need. They should ask for it all at once. I have had it. It is now Feb 25,2014 and they are asking for more information. They just dont want to pay. Look elsewhere for insurance.
Good morning Harriet,
I’m sorry that you feel that way. However, the original claim was submitted with no contact information for provider. We sent an email to the member, asking for this and/or medical records. With the correct contact information, we request medical records as a courtesy to the member. However ultimately, if no records are received from the provider, it is then the responsibility of the member to secure the necessary records. These records are required as a claim can not be proven from a paid receipt.
I’ve viewed the file myself and see no gross mishandling of this file. However, I will need proper authorization from the member to speak with you regarding any details of the file, but I can speak in general terms at any time. I do need to speak with the member, to expedite the actual handling of her claim.
Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Good morning Den,
I’m sorry that you’re upset. However, I can assure you that Seven Corners is a very viable company with over 20 years in the travel insurance industry. I would be happy to review your file and work with you in resolving any concerns that you may have.
Please feel free to contact me with the information that I’ve listed below for your convenience. Have a wonderful day!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners is a scam. Stay away from them! I bought a policy for $200 to stay in the US for two months, during which I had to see a doctor (unexpected). After I left the US, the friend at which I stayed told me that they sent letters notifying refusal to pay with no clear reason. He tried working it out with them on phone but he always hit a dead end with their rude customer service. I ended up having a $1000 bill from the doctor. Seven corners is a bunch of cons no more.
I totally agree with you. I have just finished my worst experience and given up giving them additional documents
SEVEN CORNERS IS:
– SLOW IN RESPONDING TO CLAIMS,
– HAS ABSOLUTELY NO FLEXIBILITY IN DEALING WITH ANY CIRCUMSTANCES OUTSIDE OF THE NORM,
– GIVES PAT ANSWERS (ARE THEY HOLDING CUE CARDS?) TO ANY QUESTION SO AS TO PLACE MORE BURDEN ON YOU, AND ASSUMING NONE THEMSELVES,
– AND RIPPED ME OFF FOR $1200
– AND THE ONLY RECOURSE IS TO KEEP CORRESPONDING UNTIL YOU GET TIRED ENOUGH TO GIVE UP.
My advice?:
STAY AS FAR AWAY AS YOU CAN.
I paid $1200 for a 1-year policy for my mother-in-law.
After 3 months she decided to go back to her country.
I called and asked for a partial refund to the policy, but they told me there were 2 claims in the system and once there is a claim they can’t cancel the policy.
Although it’s true there were 2 claims, I asked if they could just cancel the claims, I would pay out-of -pocket for them and please give the partial refund.
They refused.
5 months later they denied the claims (which is questionable in itself – but that’s another story).
So I asked them if they could NOW give a partial refund?
After stumbling with his words (obviously confused with my not-so-ordinary question), he said he thinks they can’t because there was already a claim in the system and their policy doesn’t allow a refund after a claim, however if I would like to dispute the claim I’m allowed to do that.
NOT what I asked at all.
Good morning Tim,
I’m so sorry that you’re upset with the handling of your mother-in-law’s file. It’s certainly true that our policy is to retain premium on any file that has a claim submitted. This is industry standard.
Claims are never denied arbitrarily but rather a resulting determination made, after multiple layers of review. The decision would be made with consideration of the patient’s medical history, effective date, and often medical records from the billing provider.
I’m only able to speak in general terms as there are no identifying factors listed, regarding your mother-in-law’s specific file. However, I would be happy to review the file with you to verify that the file was handled correctly. Seven Corners wants our members to be satisfied with their purchase. Please feel free to contact me with the information listed below and I’ll be happy to work with you.
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi Kathy,
I’m delighted to say Seven Corners has responded and given a full refund of my policy.
My faith in your company has been totally restored.
I will look forward to doing business with you in the future should the need arise.
Thank you,
Tim Welch
Kathy, just wanted to thank you for the prompt and very courteous service which I received from your agent, Rachel Ragin, in dealing with the claim I submitted for my son. She was very prompt with her responses and in all details in handling Nick’s claim. Thank you for your service. P.S. The prepaid VISA is not necessary.
Good morning Phillip,
We appreciate your patronage and agree that Rachel is a very valued employee. Often, we offer a gift cards for posts, whether positive or negative. This encourages participation and by consistently analyzing our member’s comments, ensures that our services are matching up to our customer’s needs. We love positive posts of course, but learn as much or more from a negative posting.
Please let us know if we can be of any further assistance and we’ll be happy to help you! Have a wonderful holiday!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I am writing this to express my high satisfaction to the service quality and attention level that I’ve received from you agent (Kathy Noerr) today. Her response was very quick and my issue was solved in less than 15min which I’ve planned at least two or three days for it to be solved!. I am glad that I dealt with her today and I appreciate your business and dedication toward your customers.
Good morning Atheer,
Thank you so much for your lovely post! We truly appreciate that. Kathy is a very valued employee and we’re happy that she was able to help you so efficiently!
Please let us know if we can be of any further assistance and we’ll be happy to help you! Have a wonderful holiday season!
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Folks,
I would like to share my recent experience working w/ Seven Corners insurance company. After reading some of the posts online, I was concerned if my father’s medical claims would get processed correctly or not. However I must say that I was very satisfied w/ how professionally the claims got processed by the insurance companies.
My dad went through a Rotator cuff surgery due to an accidental fall and had to stay in the hospital post surgery. There were several medical bills like MRI, urgent care, pre & post surgery check ups, surgery itself & physiotherapy etc. Working w/ so many medical providers billing depts was more time consuming than the insurance company.
I would like to say big thanks to Kathy Haught for her outstanding help during the entire claims process. Whenever I had any questions which the regular claims phone operators could not answer, Kathy went the extra mile to help us out.
I would highly recommend Seven Corners insurance. Please make sure you sign up for a plan that gives PPO discount as its very important or else the medical providers in US will rip you off.
Lastly, be honest w/ your claims, do the right paper work & most importantly be patient!
Regards,
Chinmay Gupte
Hi Chinmay!
It’s nice to hear from you! We appreciate your kind comments! I hope your dad is feeling better, and you take care. I’ll talk to you soon!
Thank you!
Kathy
Spent a night in hospital in Baku, Azerbaijan on October16-17, 2013. My wife did have a problem contacting Seven Corners since the numbers we were given did not work. Were able to eventually converse online.
Submitted forms and receipts on October 20, 2013. Kathy Haught emailed that the claim was processed on November 5,2013 and received checks on November 12. I am very satisfied with the experience and will continue to use Seven Corners for my travel insurance needs.
Good morning Steve,
Thank you so much for posting your experience. It was a pleasure working with you and I’m happy that everything worked out for you!
Please let us know if we can be of any further assistance and we’ll be happy to help you! Have a great day!
Thank you
Kathy
Avoid seven corners at all costs. They delayed processing my claims for some ridiculous reason– (refusing to process all the claims from the university)– and being from a foreign country I had no idea what was going on because there is socialized health care. In any case, it was a god awful experience.
Good morning Katrina,
I am sorry if you’ve had a negative experience. I would be more than happy to speak with you directly regarding your experience.
Please feel free to contact me directly and I’ll be happy to speak with you. Have a great day!
Thank you
Kathy
Please avoid Seven corners like a plague. They tried delaying the claim asking for unreasonable documentation (that too only after I followed up persistently for 3 months). Then ended up rejecting the claim saying pre-existing condition. From the web it looks like they always rejects claims stating prior medical condition even if it is completely different issue. We spend money and time going after them, giving them as much details as needed from the doctor and the patient, but of now use. They keep on playing back the same record -‘There is nothing wrong with our resolution. We feel the issue was due to pre existing condition’. I asked them for proof for the assessment, which they obviously didn’t have.
Kindly save your money and time, and shop elsewhere.
Hi Dileep,
I’m so sorry that you’re still upset with us. I’ve reviewed my prior responses to you and I’m truly sorry that we were unable to send you the medical records for your mother-in-law. However, we are simply unable to issue medical records to anyone other than the member, without proper authorization.
The original denial issued was fair and accurate. Seven Corners does not deny claims arbitrarily. Please let us know if we can be of any further assistance and we’ll be happy to help you.
Thank you
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
THIS COMPANY IS A FRAUD. PLEASE BE AWARE.
Here is my story.
I have taken insurgence for my parents when they were visiting here in US. Certificate # 11VLL13-64393.
Effective Date :04/26/2013 Expiration Date: 06/07/2013
When he came here, about a week after his arrival, he started seeing some boil in skin and I took him to urgent care. They did dressing to the boil and prescribed antibiotic.
The first letter we got from this company, is for Claims Denied, and when I re-filed it, they asked all kind of documents (while purchasing the insurgence nothing was required) and even after repeatedly sending the documents, you they kept denying that they have received any . After repeated email and phone calls and sending the document for about 6 times they accepted that they received the documents ultimately to reject it, sitting the reason for “pre-existing condition” and “symptoms began prior to effective date.”
I have to ask this question, the Insurance effective date is 4/26/2013 and I took my father to Urgent care on 5/5/2013, so how the above statement could be true.
The whole treatment of the case makes me believe that, they are just a scam and trying to run people out of their money.
I have paid, $260 for the insurance and $50 for medicine (which we never claimed), and now we have $1017 bill from Hospital & lab which they are denying to pay.
Hello Pankaj,
I do understand why that you’re upset, and it may seem this way to you. However, please consider that we retrieved medical records from the Urgent Care facility that your father visited. The records indicated that on 05/05/2013, he had a one month history of this condition, also indicating that it was recurrent. This statement would have put the onset date as 04/05/2013, pre-existing the effective date (04/26/2013) of your father’s policy.
This type of information is usually gathered by the provider’s office, from the patient or patient’s family at the time of service. However, if this information is incorrect, and you can have the provider submit corrected information, we would be happy to reconsider your father’s claims. Seven Corners does not arbitrarily deny any claim. We are required to thoroughly investigate, and have multiple layers of expertise review any documentation received. We are contractually required to fair and accurate processing of our member’s claims.
Please advise if you have any further questions or concerns and we’ll be happy to help you.
Thank you,
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi Kathy,
I contacted the hospital where my father was treated (Not Mother) and got response back from them.
They told me that they haven’t given any statement like pre-existing condition. They also told me that you guys have denied payment because I haven’t submitted the required documents. So I would like to know what document I haven’t submitted. I have submitted all the documents 7 times.
I have authorization letter from my father and I would like to see the documents which you have, so I can verify who is lying.
Please let me know the process of getting the medical records from your company, so I can take proper action.
Thanks,
Pankaj
I am very much dissapointed with the service provided by Sevencorners.
I have bought an Inbound USA plan for my mom visited me for 6 months.
It was a Medical plan J with the pre-existing benefit been selected. (If one is 80 years old everything
can be said pre-existing.) We had a strong need to got help from Cardiology Center and from Retina Institute.
The providers accepted the Sevencorner’s cards after confirmation from Sevencorners.
Terrible things started after we submitted the claims. First time it was submitted my e-mail. A month or little more after submission I have found that they have lost it and moreover they do not keep e-mails. Finally I had to submit the claims three times, by email by fax, and by both together.
Any time I called to claim office the operator seemed to hear first time about my case, each time a new one.
After 6 months consideration they rejected our claims saying that all the conditions are preexisting. I requested to talk to a responsible manager but got an answer that I have to fill out new form if I disagree.
I do not recommend this insurance company. It is headache to contact them and finally they are very resistive,
Good morning Vladimir!
I’m so sorry that you had a bad experience with us. I would be happy to look into your mother’s file, if you can contact me directly. I was simply unable to identify your mother’s file and this would help tremendously.
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi Kathy,
I have a question. I have purchased Inbound guest insurance from Seven Corners for my parents , inlaws , and other visiting family members multiple times. Thankfully,haven’t had to use it. But I am not aware of the process of using it. I might need to take my dad to the doctor but not sure how Seven Corners insurance works.
1. When they ask do you have insurance, what do we say?
2. Do we show the Seven Corners card and that is sifficient?
3. How do we pay the doctor? Full amount or the copay and the rest is paid by Seven Corners.?
4. Do we pay full amount and file for reimbursement with Seven Corners. In that case, do we even mention to the Dr that we have insurance?
5. Same in case of pharmacy and labs in case of tests? Do we tell that there is insurance and they verify and charge accordingly?
Please provide this information. This will clarify my doubts as well as a lot of other people who purchase visitors insurance for their family and freinds.
Regards
Rahul Arora
Good morning Rahul!
I’m so sorry for the delay responding! I would love to discuss this with you.
1. You say that you do have insurance with Seven Corners, and that we use the Multi-plan network of
providers.
– You should verify which providers are in network on our website.
2. You should show your ID card. This will give the provider the network name and our contact information
should they want to confirm benefits.
3. Providers vary. We do not guarantee that providers won’t expect full payment at the time of service. If
the provider is agreeable to bill us, you have the option of waiting until the claim is processed, to pay
only the “member responsibility” for that service.
4. If you do pay the claim in full, please request an itemized billing, and submit this along with the
applicable receipts.
5. Labs would be handled the same way as you would any provider claim. Pharmacy charges are paid by
the member, and submitted to Seven Corners for reimbursement.
Please let us know if you have any further questions or concerns, and we’ll be happy to help you!! Have safe and happy travels!
Thank you
Kathy
I want to state my satisfaction with the company, which payed in full my expenditures with the hospital, when I got bladder infection, and also they refund me the maximum amount of my dental accident, which I spent 2,500$, they refunded me the maximum allowed on the policy.
I am truly happy and satisfied with my subscription on the insurance policy with Seven Corners!
Thank you Seven Corners for freeing me from headaches and concerns regarding my health!
Bruna San Roman
Hello Bruna,
Thank you so much for taking the time to rate Seven Corners! We truly appreciate it.
Please let us know if we can be of any further assistance and we’ll be happy to help!
Thanks
Kathy
I have to deal with them for a claim for my injury (no third party) which occurred on my outside of US trip. Seven corner told me to pay to a hospital first but I didn’t make a payment yet.
Would someone recommend me what to do now? Since the amount is huge, should I got to see lawyer first? I’m really scared after I saw all these complaints… I am really getting reimbursed the cost of treatment…?
Please anyone comment!
Hi Cathy,
I will be happy to assist you in the steps needed to submit your claim for payment from Seven Corners.
As for the complaints, I’m certain that it can be concerning. However, please feel free to review these posts and see that we work with members constantly to ensure that our determinations are correct. We’ve reversed some determinations, because of incomplete information or a simple mistake was made. However, when a final determination on a file is not favorable for the member, they get upset.
Unlike most travel insurance companies, Seven Corners allows multiple avenues with which to Appeal a decision or request a reconsideration of a determination. We do it everyday. I also invite you to review the other travel insurance companies on this website, and I think you’ll find that we are the only one that does this regularly, and it’s for our members.
Please let me know if you would like my assistance and I’ll be happy to help you! You take care and have a great day!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
As I speculated, I’m facing the problems with you now.
My medical cost was approximately $5,000 and return flight was approximately $2,000.
Since the case is already complicated, I hired a health professional agency to deal with you.
During my stay in a hospital, I was advised by doctors several times that my return flight (First/Business class for my injury) would be covered by Seven Corners per their conversation with your company. As you instructed, I purchased a business ticket to return to home and claimed the reimbursement immediately. The claim was declined after more than one month. I’m sure that you have recorded the conversation between your representative and doctors several times. Your dishonesty and immorality disappointed me so much. I could have used mileage instead of spending $2,000 for one way ticket. Did you know that cost of one way ticket is not so different from return ticket?
The medical cost is still in process after 2 months of service date. I will keep posting my experience with your company and share it with whomever interested.
Hello again Cathy,
I’m so sorry. I’ve watched for your answer but didn’t see that it posted below my response. I apologize for that. I would be happy to look into your claims for you. I’ve been unable to identify your file, without some detail.
Please send an email or phone call to the contact information and I’ll be happy to assist. You have a great day!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
HORRIBLE EXPERIENCE WITH SEVEN CORNERS
My father was covered under the Certificate number 11VN12-54498. He was treated for hypertension while visiting the US in November, 2012. He was free of blood pressure and off medication for several months before the particular episode that triggered the need for care happened. As it was not a continuation of care for an existing illness and there was no anticipation of recurrence, I dont agree with calling it “Pre-Existing”. The claims associated with the doctor visits and tests were denied as “pre-existing condition”. We have provided all medical records we have. SC says they’ve requested the SMG (provider) for more medical records – something that does not exist.
IF YOU HAVE PARENTS VISITING FROM INDIA, I CAN SUGGEST BETTER SOURCES OF INSURANCE WITHOUT THESE KINDS OF PROBLEMS FOR HALF THE PREMIUM – MY MOTHER IN LAW HAD A GREAT EXPERIENCE AND EVERY PENNY FOR SIMILAR SITUATIONS WAS COVERED. I FEEL LIKE AN IDIOT HAVING EXPERIMENTED WITH SEVEN CORNERS – COSTLY LESSON BUT HOPE OTHERS CAN BENEFIT!!!
Good morning Vish,
I am so sorry for your upset but I have reviewed your father’s file and per his medical records, his symptoms began prior to coming to the US. This would have been denied as pre-existing, no matter where you had insurance. The condition also did not qualify for acute onset, because he was not treated within 24 hours of onset.
Seven Corners makes every attempt to consider any possibility of payment, for the benefit of our members. This was simply not payable. The provider of services that we requested medical records from, does exist but I’m unable to list them in a public forum such as this. If you have any further questions or concerns, I’ll be happy to speak with you about your father’s file. You take care and have a great day!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Sorry Kathy,
I don’t agree with with your assessment that any other insurance provider would have denied. My mother-in-law had a similar situation and because she had episode free interval for hypertension, the onset was covered. Moreover, the premium I paid for that carrier was nearly half of what you guys charge.
I don’t think talking to you is going to help my cause, so I’ll spare you the time and trouble. Bottomline is I’m not recommending Seven Corners to any friends or relatives.
Vish
Guys thanks for sharing your experience with Seven Corners.
My Parents are planning to visit US and I came across this site while doing research on Seven Corners
As per your comments looks like Seven Corners is not that Helpful.Now I will look for alternative sites.
Any recommended Travel insurance?
Naveen
Naveen,
I just posted my experience with SC. In case you;re still looking, please shoot me an email and I can give you some suggestions (Indian providers with whom we’ve had good experiences)
Plese suggest me one,I am very much intrested , as of now I am leaning towards Bajaj Alianz in India
Hi Naveen,
I’ve heard good things about Bajaj-Allianz. I’ve had old experience with Tata-AIG
V
Hi Vish,
I went through your complaint about SC and was wondering which other insurance provider should I use. My parents are coming from India to US at the end of Dec and will go back in June. Almost all insurance companies have bad reviews. I looked at ICICI and Bajaj but people have recommended not to use them. I also checked IMG and Patriot but there are many complaints.
Can you advise which insurance you took for your mother in law? Were you reimbursed easily?
Thanks.
I would like to highlight my terribly bad experience with sevencorners. I have been following up for my claim for last 1.5 years .. yes 1.5 years but I am not getting help. I am hearing same reason that they are waiting medical details from the provider in order to proceed the claim. I have all fax and emailed records in which I and my doctor has submitted all the documents several times. In fact, in one of the email by SevenCorner customer service accepted on 02/28/2013 that they have received the documents but nothing happened after that. I am calling customer service every other week but no help. The Certificate # is 9VLL09-032552. This is terrible experience and I am looking for customer court where I can appeal and file case against this group. If anybody has any questions regarding this comment, please call me at 818-433-7091.
Good morning Jagjit!
I do regret your upset. However, while I’m having your file reviewed, I can not guarantee a different outcome. A denial is never done arbitrarily. A determination is made, only after multiple layers of review, and is based upon the details of each file. Having said that, mistakes can happen and Seven Corners is always willing to review to ensure accurate and fair results for our members.
I would be happy to discuss your file with you as soon as I have a full review. Please also feel free to contact me if you have any further questions or concerns, in interim. You take care and I’ll talk to you soon!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Thanks Kathy for your reply,
My mother visited the Doctor in Jan, 2012 and I have filed for this claim in Feb, 2012. Since then, I and my doctor has submitted the required documentation several times but always keep on hearing the same reason that the team has never recieved it. After long time of follow ups, I received letter from SevenCorner last week stating that my claim is denied as it is already crossed the time limit. Please let me know what else I could have done to fix it. I dont want to be blunt, but it sounds to me the intentional delay in accepting the docs and then denying it.
Please see if you can do anything about it.
Kathy,
Any updates on my request? I didnt recieve any update after our email exchange on 05/13.
I am currently a Fulbright scholar in Jordan, and I have had an AWFUL EXPERIENCE with Seven Corners. I encourage all those in the market for insurance to LOOK ELSEWHERE. DO NOT USE THIS COMPANY.
MY STORY:
~Two months ago, I had a medical procedure prescribed by my doctor, responding to symptoms that began when I was insured by Seven Corners. Since I know what dealing w/ insurance companies is like, I confirmed that my procedure would be covered under my Seven Corners plan over e-mail with a Seven Corners customer service agent. She reassured me that, I quote, “As these tests were prescribed by your doctor, I believe they would be considered medically necessary and approved.”
With this acknowledgement, I went forward with my procedure and submitted the claims. I kept every receipt and filled out every form to the tee. A month later, I received my ‘reimbursements,’ denying me coverage on the basis of a ‘pre-existing condition,’ and leaving me holding the bag for about $2,000 worth of medical care!
To be clear, my symptoms did not pre-exist my coverage, and – the kicker- I was never diagnosed at any point in my treatment with a condition by my doctor! Oh Seven Corners, how could I have a condition that preexisted my treatment when my medical professional insists that I do not have and have not had any condition to speak of? Do tell me what you know that he does not!
But this was only the beginning. Since that experience, which has left me in a state of financial worry, I have tried endlessly to contact Seven Corners to appeal. I sent three e-mails to “info@sevencorners.com” and “assist@sevencorners.com” as well as an e-mail to their claims department. *No matter what I do, I cannot get a response from them*. I have been waiting for ONE MONTH for a response to my earliest e-mail.
The lesson is that if you want the “PEACE OF MIND” that is advertised so slyly in the Seven Corners Facebook banner, USE A DIFFERENT INSURANCE COMPANY!
Hi Ryan,
Our Assistance department provides many services but members are advised when calling this customer service line that the intent is to provide general information and it is not a guarantee of payment. Determination of coverage is made only upon receiving claims and supporting medical documentation.
The plan that you are covered under is not an insurance policy. It is a self-funded government benefit with limited health coverage which applies only in your host country of assignment. As such, we are required to administer the plan and obtain medical documentation to support all payments made for audit purposes. We are happy to consider your claims upon receiving the medical records from your US or outside the US providers.
Please feel free to contact Seven Corners with any specific questions. We are happy to assist.
Thank you
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I took seven corners when travelling from India last year. I was healthy,had very good diet and lifestyle. We did lot of research and unfortunately did not come across this site where many people are going through same fate that I am.
I have not had any heart conditions prior to my visit to USA in 2012. I took the insurance to protect me from any unseen health conditions i may face.
September 2012 i felt uneasiness and went to urgent care, i was then sent to ER, and in matter of hours I was going through double bypass surgery. I had just suffered a heart attack. I was confident that my insurance will cover this.
Guess what? I figured seven corners insurance denied all the claims saying this was preexisting. They are calling pre existing because i had high blood pressure. High blood pressure is a risk factor for heart attack, like many other things such as living in certain country, eating certain diet, your weight etc. But high blood pressure is in no way a pre existing condition for heart attack. I have requested them to go over the claims again. For now i am shocked how they are handling this, if its any better I will update my comments here. But for now I think this is completely unfair taking the premiums and then finding ways to deny this.
Please be aware buyers.
I had same experience with seven corners.
Hello Jai!
I hope that you’re feeling better. I am sorry for your upset but the policy verbiage is “caused by, contributed to, or resulting from” a pre-existing condition. However, I would be happy to review and discuss your file with you.
Please use the contact information below and I would be happy to help you! You have a great day!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have sent email to Kathy with the details.
I will be sure to update this comment if i see any positive response. I hope this review benefit others who pay high amounts in premium only to later find out that it was no use.
Thanks,
Jai
Please see email that i send with the reference number for my case for you to review.
For others looking to buy this policy, i will definitely update this post if i see any positive outcome as oppose to fciting hypertension as an preexisting condition. So please read back on here before making any decision. I want to make sure others dont pay high premium only to later find out its no use.
Good morning Jai,
I did receive your email yesterday with your listed objections, but no documentation was attached. I’ve requested your file and will be happy to review upon receipt. Your file did have a review done by our medical staff, but I appreciate the opportunity to review the process and discuss those details with you.
I look forward to hearing from you. Have a great day!
Thanks
Kathy
Kathy Haught
Client Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Just to let you know that it is seven corners policy to deny claims to military servicemen who have purchased travel insurance and have unexpected requirements to report to boot camp before deployment.
While seven corners is reviewing the claim, the servicemen was told repeatedly that his claim would be denied and it is “cut and dry”. Also Miss Haught has made the comment of “Ha Ha” to someone leaving negative feedback on the Facebook page . This comment was quickly taken down by the system administrator. A further comment was made by a poster acknowledging that that Miss Haughts comment was deleted. Miss Haught thought it was a good idea to “Like” this.
Not a very professional move.
Feel free to visit them on facebook for yourself and observe this.
Hi Sean
,
I can assure you that myself nor Seven Corners finds any humor in this situation. I’m actually not certain what I hit yesterday to cause my comment but it was posted in error. haha did not appear on any communication that I had.
One Travel is our client. They requested a product with specific benefits, and we provided this to them. We are the Third Party Administrator for that product. Seven Corners has a contractual obligation to process all claims per policy language,. As much as the multitude of comments indicated our member’s integrity, I’m quite certain that he would expect no less. I received an email from him late yesterday evening and I will be speaking directly with him shortly.
I do appreciate the loyalty that his friends and family have displayed and I hope that his policy will cover his claim. You take care and thank you!
Thanks
Kathy
S E V E N C O R N E R S, Inc.
Kathy Haught
Claims Concierge
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Kathy,
I am almost buying insurance from you, after seeing all review just scared and also kind of feel good that you are answering question posted on here. If the Doc I am visiting says its not a pre existing condition, do you need anything more apart.
If we need to see a doctor office and if its a preexsisitng cond will seven corners pay for office visit or nothing will be paid for the visit.
Hello Dilip,
I’m so happy that you’re considering Seven Corners for your travel insurance. Rest assured that if we receive a claim for an acute, non-chronic condition that clearly developed after the start date of the policy, we usually don’t need to request medical records. If the claim shows that medical treatment was received within a week or so of the policy’s effective date, we will request records to ensure the member’s illness did not exist before the policy was purchased.
If the diagnosis submitted on the claim is for a chronic condition, then we will request medical records to identify when the condition developed. For instance, if claims are submitted with a diagnosis of high blood pressure, and the medical records show the member had an ongoing prescription (pre-dating the policy) for medication to treat high blood pressure, this would be considered pre-existing and would not be covered. If review of the records in their entirety indicates the condition began after the effective date of the insurance, then it is considered a new onset – the condition would be accepted, and the claim would be paid accordingly.
Seven Corners does not make arbitrary decisions on our members’ files. Any negative determination is made only after multiple layers of analysis, which may include detailed review of medical records by our claims team as well as interpretation of all medical information by a physician. We make every effort to take care of our members and assist them in any way possible. I hope that this answers your questions. If you have any further questions or concerns, please feel free to contact me directly. You take care and have a great day!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Friends, anyone thinking of taking vistors insurance for parents coming over, please avoid Seven Corners, Inc. like plague. Made the mistake, learnt from it and now sharing the learning to you all. Share with your friends as well.. Now filing complaints with BBB and possible complaints with insurance regulatory bodies (if one exists) for deceptive business practices.
After more than 6 months of making me run around for various unreasonable documentation, my parents’ claim has just been denied stating ‘pre-existing condition’. Yup, historically the insured has had sudden back pains ever since she was born? They tried their best for 6 months in trying to delay the claim, and after following up and filing complaints on their facebook page, they just sent a decline saying the sickness was a pre-existing condition! This is ridiculous.
This is really DECEPTIVE business practice. I have filed a complaint with BBB, and is willing to go any length to stop this non-sense of a insurance SCAM. Very disappointed! I will do my very best to make sure in forums and facebook to make sure that no-body else gets scammed by Severn COrners Inc.
Good morning Dileep,
I’m sorry that I must have missed your post here yesterday. I did receive your email and posting on Facebook but I have reviewed your mother-in-law’s file as my background is in Claims. A determination was made on this file, based upon the physician’s notes.
The delay was due to having trouble retrieving medical records in a timely manner. When a determination is negative, unless it’s specific enough that we can’t overlook, we usually try to get additional records to ensure that the final determination is accurate. The file is then sent to an Underwriter to review, and approve or decline the file. This was a thorough investigation.
The condition may have appeared sporadic to you but the cause of the pain was chronic. We want our members to feel that their file and situation was handled justly and in that, we apparently did not provide a thorough explanation. My apologies for that. Unfortunately based upon the medical records, we made the only determination that we could have made.
Please let me know if you have any further questions or concerns, and I’ll be happy to help you. Please take care.
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi Dileep,
Do you have any updates on your fight? I might be in the same boat. Please let me if we can get in touch and fight it together.
Thanks,
Kiran
raysforshillu@gmail.com
******BEWARE: SEVENCORNERS IS FRADULENT******
Please check my email below to Sevencorners, for which I have not received any response. I will be reporting them to the congress person and senator.
~~~~~~~~~~~~~~~~~~~~~~~
I have been receiving letters from your firm that you have not received the copy of the passport and other documents that you requested and that our claim has not been processed. I have submitted the requested documents twice already and for the second time, it was sent through registered post and I have proof of delivery as well. However, a letter dated a week after you received our documents (for the second time), states that the claim has been rejected again due to lack of documents.
IMO – this is fraudulent practice. I am reporting this to my local senator and congress person, if our claim process is not resolved by the end of this week. As a firm, when you took the premium from us, you were supposed to cover our medical expenses within the policy. Until now, your process has been disappointing.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Good morning Karthnik,
I’m truly sorry that you feel this way but I’m afraid after reviewing your file based upon your complaint, I see nothing grossly amiss.
Please let me explain. We had an intake problem that occurred a few weeks ago. The impact was not immediately known but caused some significant backlogs that when realized, we immediately applied multiple resources, to quickly eliminate. However, it has caused some delay in processing, which appears to be the primary problem on your file.
I see that we received your documents on 11/29/2012, but due to the backlog, this was not noted until 12/08/2012. We sent the second request for documents on 12/05/2012. This was definitely unfortunate timing, but certainly not fraudulent in any way. I can assure you that there is no ill-intent, and I will have the review of your file expedited. It does appear that we are still missing medical records, but that can be addressed during the review.
I would like to speak with you individually on your file, if you would prefer. Seven Corners works very hard to address our members’ concerns and questions and you are no exception. Please feel free to use the contact information below to speak with me directly. You have a wonderful holiday season!!
Thank you
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Is there a list of countries that policies can be purchased for? Or a better question is what countries do you not serve?
Thanks
Cecil
Good morning Cecil,
Due to regulatory issues, we are unable to offer products to residents of Cuba, Syria and Iran. We would be happy to help you find something that meets your needs, if you like.
Please let me know if you are in need of any further assistance, and we’ll be happy to help you! You have a terrific holiday!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Kudos to Seven Corners Inc.!!!
I’m retired but I was deeply involved with my company’s Total Quality Management Program so I am very familiar with such programs. Problems will always happen but the mark of a great company is how they respond.
I did have problems with the processing of my claim. Believing the Seven Corners management team is extremely committed Customer Service, Process Improvement and Quality Management, I brought my situation to the attention of management.
I was treated with respect, my problem was quickly addressed and I felt my feedback was truly appreciated. Appropriate customer feedback is extremely valuable for process improvements. I know how busy Executive Officers are and I was pleasantly surprised when one took the time to personally thank me and to address my feedback. It just demonstrated top management’s true commitment to customer service, process improvement and quality management. It is also remarkable that they even have a position called a “Claims Concierge” that reports to such high levels. This is another example of how committed they really are to their customers.
I am now very convinced Seven Corners Inc. is an excellent company and extremely customer oriented.
Thanks!!!
Kevin K
Hello again Kevin!
What a terrific post! You are so right that our Executive team has an absolute dedication to Customer Satisfaction, and the best customer care begins at the top. I’m fortunate to be facilitating their directives, resulting in the best possible service to our members.
Thank you so much from all of Seven Corners! It’s wonderful when our members let us know that our efforts are working. You have a great day!
Thanks
Kathy
I recently received the explanation of benefits form from Seven Corners, according to which all the claim amount was ineligible and the amount paid by SN was $0.
I bought the insurance for my mom who visited me earlier this year. After I purchased the insurance, she got throat problem and we went to see the doctor at University of Iowa Hospitals within the cover period. The doctor confirmed that my mom’s symptom was not due to any pre-existing problem. I have sent the passport copy and illness form to SN as required.
I do not understand why SN refused my claim. Please look into this.
Thanks,
Linlin
Good morning Linlin,
I hope your mother is doing well. I would be happy to look into your mother’s claim. Unfortunately, I will need additional information. Please contact me with the information listed below and I’ll review the circumstances.
You have a terrific day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I had purchased seven corners inbound usa insurance for my mother visiting from India and the only claim I had to process was denied because of pre-existing condition. It was the worse experience ever and I have lost a lost of faith in the insurance system specifically Seven Corners. I am done getting insurance from them,
Good morning Venkat!
I hope your mother is feeling better, and I’m so sorry that you had a negative experience. I would love to speak with you directly, about your mother’s file. I can certainly understand your disappointment and while the pre-existing exclusion is clearly defined, we are always willing to review a file to ensure accuracy. We also want our members to know that we do the very best we can to make the most appropriate determinations on a situation such as this.
Please do feel free to contact me directly, with the information listed below and I would truly be happy to help you. Take care.
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
I am a Canadian citizen living in the UK for the past month and would like to know if I can buy travel insurance while here to travel through Europe. Most companies don’t allow you to buy insurance after you have left the country of your primary residence. Is this the case with Seven Corners?
Thanks
Hello Bhavesh,
I apologize for the delay in responding, but I missed your post. Please contact me directly by email and I’ll have our Customer Service area get back with you and go over any stipulations, etc.
We really appreciate the opportunity! You have a terrific day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I can’t understand how is the proceed to find a doctor in the web and when I called in the number 1-800-335-0477 the information was not clear. The attendant was in silence forthe most part of time and didn’t show me solutions in the web.
The question is: I am suposed to take my son to a pediatric that must fill the form 205 about imunization and, so, my son will be able to school in US, NYC.
I would like to know if Seven Corners covers this consultant and how do I proceed with this. I tried to see in the web the net assistence, but I don’t have a PIN number, so I could not find a doctor in your network. And you send me a form with 2 parts (INJURY AND ILLNESS PROOF OF LOSS FORM and Claim Correspondence/Payment Instructions) but there is no illness, only the obligation that an american doctor assure about imunization. Should I fill only the second part? How can I proceed? Who must fill this Seven Cornors form, me or a doctor? How do I send it for you? when do I have to pay the deductible and how? where can I get all of this this informations?
Thank you, Renata Moreira
Good morning Renata!
I’m terribly sorry that you had difficulty with our assistance when you called in. Our system is down currently, and I’m unable to locate your email address. I will forward the Proof of Loss form to you as soon as it is available.
However, I did check into your policy and routine consults and immunizations are not covered. I can go over the more specific questions that you have directly in an email, and will as soon as our system is available.
Please let us know if we can be of any further assistance, and I’ll be happy to help. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
This is the third year that Seven Corners has my business. The first year, I had a medical challenge and the service was second to none. They were quick to answer my questions, quick to ok my surgery, and quick to compensate me. Any contact I have had with the company or my broker, Barb, has been very positive, Thanks for your efforts…John P Power
Hello John,
What a nice post. Thank you so much for taking the time to post your experience. We really do appreciate it!
Please let us know if we can be of any further assistance, we’ll be happy to help. You have a great day!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I had my mother’s health insurance coverage for 3 months. But my mother had to leave in a month due to personal reasons. I emailed seven corners for cancellation a month later after my mom left. I only had to attach the eticket and they reimbursed me with the remaining amount.
The customer service is excellent!!
Hello Brijlata!
That’s wonderful. I’m happy that everything worked out for you! Thank you for taking the time to post your experience with Seven Corners. We really appreciate it.
Please let us know if we can be of any further assistance. You have a great day!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
To Whom it might concern,
I’ve been trying to contact Seven Corners let them know I need to claim something and haven’t been able to talk to anyone. Also can’t access the claim form on the website so if you could please email that to me would be wonderful therefore I could send my claim.
Thank you,
Julyany Roichman
Hello Julyany,
I am sorry you were unable to reach our office. Please see attached link to a claim form. I am also including some additional information, so you will know what we need to process the claim. If you need additional assistance, please let me know.
http://www.sevencorners.com/forms/ProofofLossForm.pdf
Q: What do I need to do to file a Claim?
A: Follow the steps below:
oChoose the appropriate Proof of Loss form above oComplete the Proof of Loss form oInclude the following documents with your completed Proof of Loss form:
oCopies of your Passport including the identification page and the entry/exit stamps from the past 12 months oDetailed bills for services received oReceipts for payments made oAny other supporting medical documentation provided
Claims documents must be signed and may be submitted within 90 days from the date of service via postal mail, fax or email attachment to:
Mail:
Seven Corners, Inc.
Attn: Claims
303 Congressional Boulevard
Carmel, IN 46032 USA
Fax: (+01) 317-575-2256
Email: claims@sevencorners.com
Best Regards,
Suzanne Munson
HI,
after I saw a specialist concerning my pulsating ear I sent in a claim form and and never had any feedback on that .Eventually I phoned and you said that you do not cover check ups .This was not a check up .My daughter phoned you to find out what to do .She got into contact with the specialist and again sent in the claim form .I have not heard from you since .and I would like to knowwhat is going on .
I must saay though , when I phoned and my daughter your staff was very helpful and friendly,
I would like to hear from you again and would appreciate some pay out on my claim.
I am back in South Africa and thus in no need for further insurance .
Lydia Dinkelmann
Good morning Lydia!
I’m happy that we were able to help you but I’m unsure why you didn’t receive our correspondence. We have your claim pending medical records from your provider and a complete passport.
When submitting a passport, it should include all entry and exit stamps. We still need the full passport but I can certainly call the provider to get some focus on getting your medical records in. I’ll be happy to do that for you.
I’ll be in touch if we run into any additional snags. Please let us know if we can be of any further assistance. You take care and have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have been trouble getting proof of continuous coverage for my new insurance company. Unfortunately, upon requesting it from 7 Corners, the first letter was incorrect and I had to call back today. I was put in contact with Kathy Noerr. She promptly took care of my problem and sent me the corrected letter I needed.
Thank you Kathy!
Debra Lewis
Good morning Debra!
Thank you for posting your experience with Seven Corners. We really appreciate it! Please let us know if we can be of any further assistance. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
It has been a worst experience filing the claim. It took 30 e-mails back and forth to finally have the check for the health care cost for an injury. I think they will play with your time with the hope that you would just forget it one day and kind of forfeit what you are supposed to get.
Filed the claim on March 2012.
Had to wait till Sept 25th 2012 to have the amount issued right to my name (I took the insurance for my in-laws, since they don’t have account here, they authorized it to my account)
The claim filing process asked for all authorization and details. Then they asked again. I didn’t give up. It was only because of my constant follow-up, I got the amount. I think all these travel insurance companies are fraud. My manager who brought in parents from India had the same thought.
Will have to join hands with someone to root out this fraud or bring it to the attention of authorities.
Good morning Joe!
I’m terribly sorry that you were not satisfied with our service. It does sound as if you ran into some issues, and we are always looking for ways to improve our processes and provide the best customer service to our members.
Please email me directly and I’ll be happy to review your file, and then we’ll post an update when the review is complete.
In the interim, I do apologize if you felt that we were unreasonable at any point. We work very hard to put our member’s concerns first, and I appreciate the opportunity to review, correct or explain in order for you to know the value we place on our customers.
I look forward to hearing from you soon. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I purchased a travel insurance policy from Seven Corners in February 2011 for a planned trip to Italy in August 2012. My wife became serioiusly ill in early 2012 and was subsequently hospitalized and required invasive stomach / bowel surgery on 10 July 2012. The surgeon said absolutely no travel, especially international, until after January 2013.
I asked for and received an extension from the air carrier to travel in February 2013. I next presented my request to Seven Corners along with supporting documentation. I did not ask for any monetary relief, but rather an extention of coverage(s) to coinside with our new travel dates in 2013. Within days of my submission I was called by Seven Corners and advised that my request had been received, approval was pending and not to worry.
The following week I received an official notification from Ms. Angela Passios in customer service that my request had been officially approved and that my policy coverage was extended through March 7, 2013 at no additional cost(s).
I submit that this is a perfect example of how a well organized and professional customer service office works for 100% customer satisfaction. It is reassuring to know that there are still “good guys” out there who strive to help the customer overcome a difficulty. It took not much longer than 15 day from start to finish with a positive outcome.
I can assure any and all who read this that I will be coming back to Seven Corners for future coverage(s) when we begin our next international adventure(s).
A sincere thanks to all the good folks at Seven Corners for helping us. Bravo!
Hello Robert,
Thank you so much for taking the time to post your experience with Seven Corners. We really appreciate it.
Here’s hoping for a speedy recovery for your wife and a wonderful trip to Italy this winter! Please let us know if we can be of any further assistance and we’ll be happy to help you. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
In June of this year my 11 year old son and I went to England and to Normandy France for a once in a lifetime trip to see where his great grandfather landed on D-Day. While on the 5th day of our 21 day trip which turned out to be Father’s Day, I got a call that my father had died unexpectedly at home. After several emails and calls back and forth to family I attempted, but was unable to secure an earlier flight with the airline that I had originally booked my flights on. My wife arraigned flights to get us home the following day, Monday via another airline. This was a feat in itself. We left at 2 AM Monday morning and drove from Normandy France via the Euro tunnel to Heathrow airport in London and arrived 22 hours later from the time we left our hotel to Philadelphia to be with the rest of my family.
An agent at U.S. Air in London asked if I had travel insurance and I told them I had Seven Corners but I assumed it was just for health insurance. He told me to give them a call and find out because “things like this are usually covered”. Once things settled down at home I contacted Seven Corners and was advised that I was indeed covered by submit a claim.
I cannot thank Kathy Haught of Seven Corners enough for everything she did to help me in filing a claim. Not only is she and outstanding advocate for the customer she is stellar representative for the company! While my claim may have had some extenuating circumstances, Seven Corners treated me as an individual not just a number with compassion and respect and compensated me for my return flight.
While dealing with the loss of a my father thousands of miles away, contacting Seven Corners was the last thing on my mind. What I did find out though is that I wish it had been one of the first calls I made after contacting my family back home. Travel arraignments would have been much easier and there would have been a lot less stress to deal with in getting home.
I was so impressed with the treatment I received I’ve recommended Seven Corners to one of my co-workers traveling to Europe this month. He had been researching travel insurance and chose Seven Corners because of my recommendation and the affordable price. I would absolutely recommend anyone even considering a travel insurance look no further. Most importantly, thank you Kathy and Seven Corners for making a very difficult time a little easier for my family and me.
Hi Chris,
Thank you so much for posting your experience with Seven Corners. We really appreciate it! It was a pleasure working with you as well and I’ll notify the Claims Department to let them know of your appreciation for their efforts.
Please let us know if we can be of any further assistance. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
After reviewing a number of polices, I purchased the Seven Corners Roundtrip Economy Plan. All I wanted was a plain vanilla, basic policy and this one fits the bill. Seven Corners ratings appear to be the best from the sources I checked. I also read a number of policy holders comments on their experience with the company and they had the most favorable ones. When I had a specific question on one point, I sent an email to the Seven Corners spokesperson – Kathy Haught, and she got back to me promptly – something I didn’t expect, but really appreciated.
Note to all policy holders – please read your policy closely! I have owned a number of policies over the years and there are differences between them.
Good morning Dan!
I really appreciate you taking the time to post your experience with Seven Corners. I also appreciate you reminding our members and future members, to read their policy. Great advice and we appreciate it.
Please let us know if we can be of any further assistance. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
As someone new to USA I found the medical system here to be rather complex and choosing insurance quite a task at first. My research led me to Inbound Immigrant from Seven Corners and during my wait to get permenent residency it has served me well. The rate is competitive and provides significant cover to ease your worries of any financial issues over a necessary medical emergency. I found most primary care providers would not even register me as an immigrant so getting into a PPO was difficult, this means self pay. before I had cover I had one emergency visit to the doctors and this was for a minor infection and cost me over $800 out of pocket. After I was on inbound Immigrant I had to go for another issue and I only had to pay the $75 excess fee, the rest was covered and I was re-imbursed very promptly. If you find a good primary Care provider here in the USA and/or a hospital that is state supported they will give you a good discount if you tell them its self pay, 40-50%, Inbound Immigrant will then pay you back anything above the excess and the staff are very helpful. This insurance allows you to take your time as an immigrant to find something in-network (PPO) that works for you once you have decided where to settle, it is national so if you are moving it goes with you, a lot of insurances are network based and cost a lot more out of state or out of network so beware when choosing who you go with. I would certainly recommend Inbound Immigrant to new arrivals and Seven Corners. Best of luck.
Hello Julian!
Thank you for taking the time to post your experience with Seven Corners. We really appreciate it. Please let us know if we can be of any further assistance. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I’m a bit frustrated right now. I submitted a completed form to process a claim by mail (Peace Corps 127c). Having received a bill from the clinic, I called SevenCorners to inquire about its payment. I was told that they hadn’t received the form so I emailed the form (attn: Monique, as I was instructed) and was told that it would be processed promptly. I received another bill from the clinic and now 4 weeks after my last call to SevenCorners was told that there is no record of having received this form. I forwarded the previous email with form attached today attention to the person with whom I spoke. He told me it would take three weeks to process.
Will this form be lost again? Will I continue to receive bills?
This has not been my previous experience with SevenCorners.
Hello LeeAnn,
I’m terribly sorry that you’ve had difficulty. It actually sounds like some general confusion, as Monique doesn’t typically do Peace Corps claims. However, this shouldn’t have affected you, and I do apologize for that. Let me check into this and I’ll contact you as soon as I receive a response, which may be as late as tomorrow morning.
Thank you so much for letting us know. You have a great day! Talk to you soon.
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have had very positive experiences with SevenCorners. I found that reimbursements took a while, but they eventually did show up. I was not turned down for any procedures and the 100% reimbursement for prescription medication is unique among most insurance companies. I can truly recommend SevenCorners as a very efficient health insurance company.
Hello Joel,
It’s nice to hear from you and I’m happy that you’ve had good experiences with Seven Corners. We are actually within industry standards on reimbursement timeliness, but are consistently working on ways to make this faster for our members.
Please let us know if we can be of any further assistance, and I’ll be happy to help. You have a great day!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have been doing business with Seven Corners for nearly 25 years. In every capacity the products and level of service are consistently in line with the needs of the customers and your agents. As a travel agent, you are considered a valuable resource to our business. There are many programs available but we find it so easy to compare them with Seven Corners and let the differences show the clients the value of your programs and the enhanced benefits. It is our programs of choice when we travel and benefit that adds confidence and peace of mind for our clients.
We especially appreciate the importance you put on input from your insurance agents and Clients. You are rare find in the industry.
Hello Barbara,
Thank you for taking the time to post your experience with Seven Corners. We are always happy when the Customer Care that represents our core principles, is acknowledged and appreciated. We take input from our customers very seriously, evaluate the same and improve wherever possible. It’s really wonderful to hear that we were able to serve your needs so well! Thank you so much!
You have a great day!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi! I was traveling in the US for a month and had an unexpected medical emergency. When I got ahold of someone in person at Seven Corners they were EXTREMELY helpful and worked with me through it all keeping in contact with me about the reimbursements etc. This happened in the US where I was unfamiliar with all the procedures and this person made it much less stressful.
Good morning Susan,
Thank you so much for taking the time to post your experience with Seven Corners! We really appreciate it. These postings are very valuable to us as they let us know what is working and what may need some review. You have a great day!
Thank you so much!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
My husband and I are expiates living in Kazakhstan (5 years now) taking our time off in the United States and in Canada. We had been with a different health insurance company but when the costs ran through the roof we looked at our different options. Seven Corners is perfect for us – both in cost and coverage! We have made claims from each country and have had no difficulty with repayments. Kazakhstan is a challenge for good health care almost everywhere and when I became sick we did not know where to go to ensure health safety not speaking or reading Russian or Kazak. It was quite a challenge and very anxiety causing! And then I thought of the Seven Corners website. Seven Corners provides on their website names and addresses of clinics and hospitals so we had a choice and we even found a clinic that spoke English and whose doctors were trained in London, England. I was well taken care of ……….as good as our home country of Canada in that the visit was not rushed and the doctor did some follow up blood tests.
I would highly recommend Seven Corners for anyone travelling abroad.
Lynda Kent
Hello Lynda!
Thank you so much for taking the time to post your experience with Seven Corners. We really appreciate it!
Please let us know if we can be of any further assistance. You have a great day!!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
My parents (67, 66 yrs) are migrating permanently to the US next year. Since they will not be eligible for Medicare yet, we would need to buy some “bridge” insurance for them. A few concerns/questions that I have:
1. I am guessing they would qualify and need to buy the “New Immigrant Insurance Plan” – right?
2. How will “pre-existing” work in their case considering they would be migrating for good and will probably hit a condition that could be deemed pre-existing? For instance, my father has arthirits and my mother is diabetic. They will need to see doctors here for ongoing care and medication of these conditions – right?
3. I am guessing that hospitalization for injuries, sickness, heart conditions (they have never had a heart related condition before) would be covered by default?
4. Since they need coverage for about 5 year at the very least, do you auto-renew at same rates every year? (unless of course they hit 70, in which case you have a separate pricing tier as I understand).
Thank you so much. I have heard good things about your plan from others and hope that it can work in my parents case as well.
Appreciate your response!
Regards,
BM
Good morning Bobby,
That’s wonderful to hear. I’ll be happy to have one of our Customer Service Representatives contact you with the information you need. We have your email address but if you would prefer a phone call, just send this information to my email, as listed below.
We appreciate the opportunity to assist you and your parents! You have a great day!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I see that most of these reviews are for visitors to the U.S. Can anyone provide insight to how effective Seven Corners is at responding to claims from outside of the U.S.–say S.E. Asia?
Good morning Adriane,
I do believe that you will find Stephen’s (February 24, 2012) post helpful as he describes his experience with our service. He is in Africa and had recently had a medical emergency. Outside of the US service has had special care put into making it accommodating to our members. We have a 24 hour, multi-language Assistance department that supports any type of issue that you may have.
Please let us know if we can be of any further assistance, and we’ll be happy to help. Please also feel free to contact me directly with any additional questions. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I am one of the organizers of a yearly trip through a club at a public school. This year (and in 2010), we went to Costa Rica. Because it involves international travel with 40+ teens ages 14-18, I felt that we needed supplemental insurance “just in case”. A friend of mine, who is a mission coordinator for a local church, recommended you and we could not be happier. You had exactly the right price for families already strapped with the price of the trip and I felt confident that we were covered for most calamities. Each family was required to purchase your insurance for their student (as well as chaperones) for both the 2010 & 2012 trips and every day I praise God that we have never had to use it.
Hello Geri!
Thank you for taking the time to post your experience with Seven Corners. We always appreciate it!
Please let us know if we can be of any further assistance. You take care and have a great weekend!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have been using 7 Corners since Year 2000 and never had any issue before. But last time (2010) I was disappointed to see that they did not cover cost of tests done for my mother in law (Kanti Tiwary) stating it was a pre existing condition. I am absolutely sure that it was not pre-existing and it happened for the first time in her life when she was here. They covered the doctor’s visits and medicines though. If it was a pre-existing condition, even the doctor’s visit and medicine should not have been covered. My parents (not in laws) are visiting us and now I am thinking whether I should buy from 7 corners or some other provider. Previously, I did not even think about any other provider and in fact recommended 7 corners to my friends who purchased. I do not get enough time to follow up on these things but saw this review page while looking for insurance provider and thought of writing by seeing active participation from claims department.
Now I am getting bills in my Mother in Laws name and have no option but to pay for it as 7 corners decision can’t be challenged after 6 months or so (not sure) as per their policy.
Good morning Puspesh!
I’m terribly sorry that you were disappointed in the decision on your mother-in-law’s file. However, I’ve reviewed the details, and there are some issues that I would be able to discuss with you. I’m just unable to give you any details on an open forum such as this.
Seven Corners makes every effort to pursue and review all concerns of our members, and I would be happy to speak with you about yours. I do hope that you give us the chance to earn your business today and in the future. I look forward to hearing from you. You have a great day!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners is punctual and flexible. They are there to help with me with any queries.
Hello Emily!
Thank you so much for taking the time to post your experience with Seven Corners. We really appreciate it.
Please let us know if we can be of any further assistance, and we’ll be happy to help. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hello All!
I just wanted to take a moment and post my experience with Seven Corners. I was a visiting scholar from India on a J1 visa to the USA. The insurance offered by the university I was working at was outrageously expensive ~ 1000$ for my stay of a few months. But I was sure to get some insurance considering the medical expenses in the USA. After some research, I decided to get the Liaison Student Insurance plan. Plan seemed reasonable as I did not have any history with medical conditions prior, and I had to pay around 200$ for it. To my disbelief all of a sudden I had my appendix infected, and upon calling seven corners support, I was informed it’s okay to go to emergency care. It so happened that I had to get an appendectomy done, the whole process after this and the medical bills were close to 80k!! I was stunned and was glad I got insurance. The hospital accepted my insurance policy without any questions and after the procedure, filed claims for me.
Once the Claims were filed, seven corners contacted me over the next two weeks seeking more documents to process the claims. I had to send in my visa status details, employment information and passport copy. Once that was done, I really did not have to worry about anything else. I received a few mails from the hospital with the claim not being processed yet, so I called seven corners about 2 months after the claim, they told me it’s still in process and a decision should be made shortly. After about 3 months Kathy from seven corners sent me a mail saying some of the claims have been processed and will be paid for. Later in about 2 weeks after that, the rest of the claims were processed and I was responsible only for the co-insurance and deductible.
The process was really simple as long as the required protocol was followed. I am glad I chose seven corners. It really brings me great relief to know my medical bills burden was shared. It is true since my claim was successful and hence there is a positive feedback, and surely such content with the process would not be presented if the claim was to be rejected. But I still stand by the fact that, if the claim is genuine and required documentation is presented, there is no reason for it to be rejected.
Thanks Kathy and Seven Corners!
I am sure to rely on your plans for my next visit!
Hello Aashish!
It’s been a pleasure working with you! We really appreciate you posting your experience with Seven Corners and are happy that you will be using us in the future. That’s wonderful.
Please let us know if we can be of any further assistance! You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
now they sent me to the Finance people. so embarrased.
Hello again Linlin!
I hope your appointment went smoothly, thereafter. Again, I’m truly sorry for your embarrassment. Please let me know if there is anything further that I can do.
Thank you!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have been waiting @ the reception of Otolaryngology Clinic, Pomerantz Family Pavilion, Iowa City IA for 30 minutes now, and they are still checking Seven Corners Insurance. It seems that they are very hesitate to accept the insurance!
When I purchased the insurance, I was told by the sales that hospitals or other health orgnizations will accept 7 corners. I am so disappointed!!
Hello Linlin!
I just spoke with your provider’s office. I’m so sorry that you’ve encountered difficulties. We can’t guarantee that every provider will immediately recognize our name. However, confirming your coverage should be a fairly easy task and I’m concerned if you were delayed. Per the provider’s office staff, your coverage has now been confirmed, and I do apologize for your inconvenience.
Please advise if you are in need of any further assistance.
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Dear Kathy,
Thanks for your prompt reply.
I do appreciate your talking with their staff. They accepted the insurance later today.
Although I did encounter some mishap, things went well after your call.
Thanks again for taking care of this on such a timely manner.
All the best,
Linlin
Hello Linlin!
It was my pleasure, although they had already wrapped everything up when I called. I don’t believe anyone has posted while they were still in the physician’s office before.
Your coverage is valid, and it should have been a smooth process. I was unable to determine if the problem was on the provider’s end or not but they did indicate that they had no problem getting through to Seven Corners. It was just unfornuate that it caused you delay and I apologize for that. I’m happy that you’re satisfied now! You have a great day!!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hey Kathy,
Thanks for replying
It seemed that they hesitated to accept an international insurance at first. Then they send me to see their financial staff. At my insistence, the financial staff called 7 Corners, then I stepped out posting my mishap here. Later, I went back and the financial staff told me he would make an exception for me for this time and report to his supervisor. Finally, I was able to see the doctor yesterday.
When I read your post yesterday, I thought the financial staff called and talked to you. Apparently, he spoke with another customer service from 7 Corners, who took care of my case very well.
I appreciate your attention and all the assistance I received from 7 Corners customer service team.
Thanks,
Linlin
Hello Linlin,
Yes, they explained to me that you were already taken care of when I called. Confirmation of your coverage, was apparently easily handled. I’m very happy that we were able to assist you. In future, just make sure they start there and any delays, should be eliminated. You have a great day!
Thanks
Kathy
I have found 7 corners to be generally good once there is that relationship started between you and the carrier. Provided you have all your data compiled and documents ready and you put in that first claim correctly things do go smoothly. For us being overseas and doing this we have found the best way is to establish some one you know there, then cc them to all emails that you send. We scan all of our documents and the turn around time of getting reimbursed has been around 3-4 weeks at times.
Good morning Haje,
I really appreciate your comments. Developing a support system for our members is a key element to our members’, and our own success. Thankfully, Seven Corners recognizes this and we are always moving positively in the direction of making sure our members and their concerns, are a top priority. The recognition factor of having a history with the analyst or contact, certainly helps to smooth the process. Moving forward, we want that rapport available to all of our members, both new and established.
Again, I truly appreciate your comments. Please don’t hesitate to contact us if you are in need of any further assistance. You have a great day!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
The process for receiving reimbursement for claims is unnecessarily complicated and seems to be structured so as to discourage anyone from receiving reimbursement even for legitimate claims. Seven Corners placed me as the middle-man responsible for receiving reimbursement. The process works like this:
1) My doctor’s office submitted a claim and all necessary paperwork to 7 Corners
2) 7 Corners contacts ME and requires me to complete claim form, which is reasonable, except that they also require on this form additional information from the doctor’s office.
3)I call 7 Corners and ask them to speak with the doctor’s office directly; they inform me that they do not make any outside phone calls and it is my responsibility.
4) My doctor’s office is surprised that I am in the position of assuring fulfillment of the paperwork, and that this has now fallen on my shoulders.
I don’t understand why these extra steps are necessary when the doctor ALREADY SUBMITTED THE NECESSARY PAPERWORK TO 7-CORNERS. It seemed to be structured so as to discourage anyone from actually submitting and receiving reimbursement for a claim because it puts the burden of completing the necessary paperwork on the patient. 7 Corners should speak with service providers directly rather than requiring the patient to do so.
Hello Adrianne!
I appreciate your comments as we are always striving to streamline and improve processes, and many times comments or suggestions from our members help us to identify what might need to be reviewed or changed.
However, I’m genuinely confused after reviewing your file as we have not asked for any additional documentation from your physician, nor has any been received. We do require a claim form (Proof of Loss) to be completed by the member, which we have not yet received. I sent you the applicable link today.
I’m truly sorry that you are apparently dissatisfied with our service and would really like to change your opinion. Perhaps you can email me directly, and we can relook at your file together. I would appreciate that opportunity. Please feel free to contact me directly and I’ll happy to work with you on this. You have a great day!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hi,
I am planning to buy the insurance for my parents (gng to stay in US for 4 months approx), just want to make sure about below:
1. My father is Blood pressure patient and deabitics so if anything comes up related to the above conditions will not be covered? (doc. visit and hospitilization)?
2. In case we need to hospitalize them for some problem (Heart related) will that be covered?
3. General flu/injuries are covered?
Please let me know..
Thanks-
Swapnil
Hi Swapnil,
We do have plans that cover an unexpected recurrence of a pre-existing condition. The symptoms must be acute, and you would need to seek treatment within 24 hours. The flu would be covered as a new illness up to your policy maximum, minus your deductible and coinsurance. I would recommend that you call our Customer Service Center at 1-800-335-0611, and ask about our Liaison Continent policy. We are open from 8:00 AM-5:00 PM Eastern Time.
Best Regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3329
Suzanne.munson@sevencorners.com
Seven Corners is the best insurance company I have ever dealt with. Everyone, sales and customer service, are extremely responsive and customer focused. My wife had surgery in Mexico. The hospital filed the claim directly and Seven Corners paid the hospital. It was a real pleasure dealing with Seven Corners. I will not leave the Country again without this insurance.
Hello Brian!
It’s nice to hear from you. I hope your wife is doing well. I’m happy that we were able to be there for you when you needed us. We work very hard to take care of our members and whatever situation they have. It’s nice to know that our members appreciate it.
Please don’t hesitate to contact us if you are in need of any further assistance. You have a great day!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Seven Corners is the best insurance company I have ever dealt with. Everyone, sales and customer service, are extremely responsive and customer focused. My wife had surgery in Mexico, the hospital filed the claim directly, and Seven Corners paid the hospital. It was a great experience dealing with Seven Corners. I will not travel again without this insurance.
I have medical insurance through seven corners from the U.S. Peace Corps. They have been very helpful to all my needs. It has also been affordable. Thank you!
-Carolyn Winik
Hello Carolyn,
Thank you so much for posting your experience with Seven Corners. Please don’t hesitate to let us know if you are in need of further assistance. Have a great day!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
After reading all the posts, I would like to give SC a try. I will buy a 2 months insurance for my mother, who is visiting here. Hopefully, we will not use it at all during my mom’s stay. But if anything happened, I would be deeply appreciate YOUR assistance and support. If everything works smoothly, I will be buying the insurance from SC constantly for my visiting relatives.
Have a very nice day,
Linlin
Hello Linlin!
That’s wonderful to hear. We try very hard to take care of our members and appreciate the opportunity to work with you. Would you like me to have someone contact you for your benefit selection? Please don’t hesitate to let us know if we can be of further assistance. You have a great weekend!
Thank you so much!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have read the recent postings from Seven Corners members and customers, the dissatisfied as well as the satisfied ones.
I have lived in Africa with my family for over 30years and so really know the need for and the value of good support and a good provider. I and my family have long experience of another (very large and overly expensive) worldwide medical insurance provider and their poor attitude to customers; their poor and even evasive attention to their needs and their claims.
We moved to a Seven Corners Expat Platinum Plan two years back. We unfortunately had a medical emergency recently and, for the first time in our lives, had to call on the Seven Corners’ emergency Assist for evacuation and treatment and then of course make a claim.
I would like to say that we found Seven Corners’ open and very fair attitude to our claim to be refreshing and pro-active. There were some admin problems and a delay in acknowledging and acting on the claim, but those were put right as soon as we raised them. But even with that delay, the claim was finalised (and we understand has been paid) far more quickly and efficiently than we have ever experienced with our previous provider. And in a very understanding and fair manner.
It was also good to see that Seven Corners is open enough to have postings from some dissatisfied customers on its website, and the Seven Corners replies and action on those postings. From these it’s clear that Seven Corners is willing to accept criticism and do something about it – and that they know that in these situations of family illness, accident and emergency, the correct response to a perhaps worried, stressed or dissatisfied customer is one of interest and support.
We will very happily pay our renewal subscription for our continued Seven Corners membership, and we are not hesitating to recommend them to various others who have had similar bad experiences with other providers. Believe me, in this part of the world, there are plenty of those…
I hope this helps others who may be wondering what to do about their family cover.
Good morning Stephen!
Thank you so much for taking the time to post. We truly do value our member’s opinions and these postings help us tremendously. We can’t please everyone but we can absolutely review where we can improve or emphasize what works well!
You and your family have a great weekend and again, thank you!!
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Hello Stephen!
We really appreciate you taking the time to post your experience with Seven Corners. We truly value the feedback that our member’s give us. This allows us to review a process that may have not worked out as well as intended or let’s us know if we need to emphasize or continue another process that is working for our member’s. It’s very helpful for us and I really appreciate it.
You have a great weekend!!
Thanks
Kathy
Hi Kathy,
I apprecite your call but that won’t pay my bills. I have already filed a complaint with goverment agencies and moving legally to get my bills paid. I am a business owner and I have my attorneys working on this.
If you are serious about this then please pay all the medical bills of my parents immediately.
Thanks,
Deba
Hi Deba,
I can certainly not stop you from doing whatever you feel necessary. However as I said, we have not yet denied your father’s claims, as they are still under review. I honestly believe that your time would be better spent in working with myself and your parent’s providers.
If at some point, if you would like my assistance, please feel free to contact me.
Thank you!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
I have decided to go all out legally against this company as they are denying all claims of my parents. Please join me. Also please write a letter to your local congress man and several goverment agencies including your attorney general office.
Stay tune.
Thanks,
Deba
Hello Deba,
I’m truly sorry that you feel this way. Your father’s file has been reviewed by inside medical personnel, our underwriters, and as I indicated to you earlier, I will be sending your father’s file for an Independent Medical Review today. If and when your father’s claims are denied as pre-existing, all details will have been reviewed by 3 levels of expertise. If ultimately denied, it will be a firm denial. However at this time, your father’s file has not been denied at all. I will advise when we receive the final determination.
Your mother’s claims were denied as pre-existing, because the physician’s office notes indicated that she was symptomatic for 3 days prior to her office visit. Her office visit was on the same day as she was effective under her policy with Seven Corners. This is pre-existing by definition, per her policy guidelines.
I do understand that you are upset but as I stated during our phone conversation, I would be happy to help you contact providers and get as much consideration as possible for your parents. I will be happy to help in any way possible. Please let me know.
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Here we go with the next installment in the Seven Corners saga. I figured that I had learned the good way to get my 2nd claim underway so I carefully made all the necessary paperwork and sent it in via a total of 4 emails as it was a lengthy procedure. I always attach a request for a read and delivery receipt so that I know the email had arrived at its destination. All I got was a read receipt for the 2nd email. Now I am wondering whether all the emails arrived. I left it for about 3 days but no response was received. I then sent another email to the claims desk asking if the claims had been submitted for “processing”. I got a reply from one guy whose name I will not disclose but it was such a dumb comment that I could hardly believe my eyes what I was reading. I decided at that point that it would appear that I was literally peeing into the wind talking to Seven Corners front desk so I contacted the insurance broker in the UK that had recommended the plan. I enclosed the full set of documents and comments. Needless to say the insurance broker was appalled by the very cavalier attitude of the front office of the company. The brokers office contacted Seven Corners directly and made a complaint about their appalling service and next thing I knew was that I got an email from a lady employed by Seven Corners to try and sooth the savage beast that was on fire. (That was me)
I freely admit that I was pretty hostile to this lady at first as all my experiences that I had were less that perfect but I soon realized that this lady was something else. She got the claim to the correct people in a very short time. I will say that she did not fast track the claim but let it happen by their due process. It was processed in 3 days max and was paid in about 10 days which was great. This lady and I have become very good friends out of all this mess and I cannot sing her praises enough. She is so dedicated to her work and I would say without any reservations that she has to be one of the most valued employees of Seven Corners. I hope that the company will realize just what a good deal they are getting.
To wind it all up, The front desk operation of this company appears to suck in a mega fashion. The internal operation appears to be very good.
Unfortunately the customer sees the bad side first and that promotes so much bad feelings. I can testify to that. I think the company need to go back to Customer Service 101.
Hello John,
Thank you so much for your kind words. I’ve truly enjoyed working with you as well. Again, I apologize for your experience initially but I do believe that you will find with any further exposure, that Seven Corners has a huge staff of dedicated people running all ends of the company. We work very hard to take care of our members, and we do this every day.
Seven Corners takes Customer Care very seriously. When we receive a complaint, the situation is reviewed and applicable processes are examined for improvement, where needed.
I’m very happy that you were ultimately pleased with the handling of your claims! You’ve been terrific John!
Thanks so much!
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Well I really hope that I never have to use Seven Corners again as that would mean that either I or my wife had been to hospital.
I also hope that if I should be unlucky enough to have to claim again that I will find a huge difference in their initial handling of my claim. At that point I will know that you were the one who had a large hand in it and got it all turned around. Thank you so much for all your efforts and I am so pleased to be able to call you friend after such a rocky start.
BFN
Good morning John,
Agreed, we certainly want you and your wife to maintain health and safety!! I appreciate your confidence in me but I am on the inside of Seven Corners and actually see the huge efforts at taking care of our members, that is carried out every day and as such…. I have absolute confidence in Seven Corners! You have a great day!
Thanks
Kathy
Hi Kathy,
Thanks for your emai. I have submitted everything by 2nd Week of Dec not Jan. Also I have submitted few claims for my Mom who has some fever and joint paints and those claims were not paid either. Everyday I am getting denial letters stating that it is a pre-exisiting conditions. When purchasing an insurance why you guys didn’t ask all these questions? You just renew it. You could have easily denied the insurance. Anyway I am looking for some answers as I am flooded with collection calls and letters.
Thanks,
Deba
Hi Kathy,
I have already emailed you with my Dad’s name in the subject. My contact number is in the email. Also I have sent you a certified letter. If my bills are not paid and then I will go all out legally.
Thanks,
Deba
Hello Deba,
I appreciate your candor. However, I have previously advised that we have your file being reviewed, to verify if our initial finding is correct. The policy verbiage is specific, and in adding this extra layer of review, we are making every effort to provide an accurate decision.
However, as promised I will call you in the morning to review the file with you. You have a great day!
Thanks
Kathy
I have an Expat Gold Plan that I am into for the second year. I had a pretty lousy experience on the 1st claim that I had to make. It took me more than a month of emails gradually getting more and more nasty. I work in a very foreign land and the hospital procedures are very different to the USA. I outlined the things that Seven Corners needed to do to get all the info they required in addition to the documentation I had supplied. Did they read any of the info that I enclosed. HELL NO!!! That was why I had no movement on my claim and ZERO response from the company. I guess they finally got tired of my incredibly less that flattering emails finally assigned one lady to talk and listen to me. After that it got better and after about 2 weeks I got all the money refunded for the procedures. The lady I was working with was incredibly frosty and detached but she did get the job finished so I thank her for that. I subsequently had another experience with Seven Corners and I will write a separate report for that.
Hello again John!
Thank you again for taking the time to post! I do apologize that you didn’t have a positive experience with Seven Corners initially. Hopefully, we’ve changed all that by now!!
Have a great evening!
Thanks
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Certificate #: 9VLL09-036292
My claim has been pending for a month now. Every time I call the customer care, they say they are awaiting bills from the doctor. I have submitted all the required itemized bills. I don’t know what else they need.
Seems to be a fraud company. Please stay away.
I have bought the travel medical insurance from Seven corners for my parents who visited USA for couple of months. My father got a cerebral attack and was admitted to the hospital and undergone for surgery. I submitted my claims, its being almost 3 months there is no response. I came to know from one of the medical provider that they are denying the claims for pre-existing conditions. He never had any such history of cerebral attack or surgery. I am planning to go legal and file class actions if they deny my claims.
Policy #9VLL09028261
I got an insurance policy for my inlaws for 6 months last year.My mother in law had to got to the ER since she developed pain around her abdomen and sides.My mother in law has had a recent valve replacement and per her cardiologist any pain is not to be ignored.We got our bill from the hospital and needless to say Seven corners sent us a letter denying payment saying that the event was not of any emergency nature.When I contacted seven corners,the representative was extremely rude and said that the claim would have been considered only if my mother in law was “dying” and since she was “only in pain’it would not be considered!!
We would have never endured an emergency room visit/waiting if we didnt think it was absolutely necessary.I wish I had looked at all these reviews before buying them and shopped around.I need to buy insurance again for my inlaws and I would not consider SC for them this time.
Thanks Kathy,
I need to take back some of my negative feedback that I had posted earlier.I have had a chhance to work with Kathy Haught and I must say my experience has been wonderful.Kathy expedited the review process and upon second review,the denial was overturned.Although I still have a few misgivings about the customer representatives and the way it was handled the first time,I must admit that the professional manner in which Kathy handled my case has made me change my opinion about seven corners and am now in the process of getting an insurance again with them for my visiting family.Thanks Kathy for actively working with me through this one!!
Good morning Smitha!
I appreciate your post. It’s been a pleasure to work with you as well. If you need any further assistance, please feel free to contact us! You have a great day!
Thanks
Kathy
Hi Smitha,
What plan have you selected for your in-laws?Iam confused as which plan to pick.Can you please let me know.
Regards,
Suma
Hello Suma,
I’m sorry, your comment appears to have been overlooked. I will email Smitha and see if she can respond to your comment.
I will have someone from our Customer Service area to contact you, if you will provide the contact information. You have a terrific day!!
Thanks
Kathy
Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com
Just to add to my comment above, rate was $100 per month and for total stay of five months i paid $500.
I had bought travel insurance from Seven Corners for my father and mother-in-law, who came in August 2011 and stayed with us for about five months in US. Just wanted to share my experience so that it can help others. My intent was having coverage for any unforeseen injury and the rate of $100 for both of them seemed reasonable. After buying the insurance, i read the comments on this website and was a bit worried. Unfortunately my three old daughter while playing with my father in law punched into his eye and when we went to the doctor later, he advised surgery for the retinal tear. The bill was around $3100 and was sent to the insurance directly. Seven corners asked for the copies of passport and medical records and bill for surgery was paid with in a week. I had to pay a little bit of amount beyond my coverage limit but overall my experience was excellent and they were very prompt in settling the bill. I sure plan to buy insurance from them again for my mother who will be visiting us next month.
Many times the medical claims are rejected because of “pre-existing” conditions. Thus it’s very important that you purchase the travel insurance within two weeks of your trip initial deposit, then the policy will cover pre-existing conditions. Because I do have some pre-existing health conditions, I always promptly purchase my trip insurance.
Continuous improvement is what I have seen from Seven Corners since around ’08-’09.
People who continuously improve & innovate deserves the market.
All the best !!
As usual, I chose Seven Corners travel insurance for my sons’ Japan trip this winter.
Unfortunately, my little one got Bilateral acute otitis media with right facial palsy during the trip in Japan this time and spent few days in the hospital.
We followed the claiming procedure listed on Seven Corners’ web page and prepared all the documents signed by the doctor and official hospital receipts/records. The whole claim process took just about 4 weeks. The customer service has been very friendly, responsive & responsible.
We do not want accident to happen again but I am afraid I can not find a better travel insurance that can provide me, as a Father, the commitment of “Worry-Free trip for my children” like Seven Corners did.
I will be glad to refer Seven Corners to all of my families & friends.
In the past, I had gotten insurance from Seven Corners several times for my visiting in-laws and my mother who immigrated to the US. They looked good on paper.
We did not have to make any claim on any of the previous occassions.except the last one.
My mother had to be admitted in an hospital emergency room for immediate blood transfusion per the doctor’s advice.
Seven Corners paid NOTHING!!
They declared arbitrarily that my mother was rushed to the hospital because of a pre-existing condition. I provided them documents from the doctor and her previous history. None of these were able to impress them.
They kept repeating that their experts have determined it is a pre-existing condition. I realized that they really never intended to keep their obligations.
I have concluded that they basically pry upon folks who are looking for somewhat affordable insurance (visitor or inbound immigrant). They get their money upfront.
In hindsight – it is better to have NO INSURANCE if Seven Corners is the only alternative.
I don’t exactly have travel insurance with Seven Corners but they are my health insurance provider while I reside and work in another country other than my own. I have been covered by Seven Corners for about four years now and while I will be the first to admit that at the beginning of my coverage with them, I found them a little slow to process claims and they occasionally got aspects of the payment wrong (although these issues were always eventually sorted out).
However, I feel that over the past year their customer service has improved greatly and my claims are now being dealt both promptly and accurately. My claims analyst, Robert, who currently looks after any claims I submit has been superb in communicating what stage my claims are at, answering any questions I may have regarding them and talking me through my payment information so I can understand my reimbursement.
I am in a situation where I live on the opposite side of the world to where Seven Corners is based and therefore always have a time zone difference difficulty when trying to communicate with them. I feel that my claims analyst goes out of his way in his efforts to communicate with me, so that this isn’t nearly as big of an issue as it could be.
Having one specific person look after my claims is definitely an improvement and I feel a greater deal sense of trust in the company knowing that one person is continuously dealing with and looking after me.
This year has not been a terribly great year for me health wise and I have had to put in more than my usual amounts of claims. I am very thankful that I have Robert at Seven Corners looking after my health insurance as this at least releases some of the stress that comes when one finds themselves unwell.
I have been using this insurance for several years during my travel to Canada and US. I never faced any problem in getting my bills remimbursed. All the network hospitals are cashless so there was no problem in visting these hospitals. I need to show my kids at several occasions when they pick some allergy or cold in school or changing seasons. The insurance is easily acceptable at network hospitals and the prescribed medicines gets reimbursed when sending the scanned bills via email in approx 3 weeks of time. Its that easy.
I am very pleased with their service. I really appreciate Kathy for her assistance and prompt update on the status of my claims when requested. She along with her staff was very kind to extend her support for getting the claims reimbursed and keep me updated. Some of my claims got rejected but when providing missing documents they reopened my claims and processd the same.
I would recommend this insurance to my friends and family.
Thanks You are being there.
Sameer
Booked a no refund cruise 8 months in advance. Company sponsoring the cruise specifically told us to get trip insurance just in case we could not make trip. Purchased cancel for any reason insurance from Seven Corners. As luck would have it we had to cancel our trip. We called the cruise provider to cancel but were reminded of their no cancellation policy and asked them to note that we had called. Filed our claim within the time limits imposed by insurance provider and waited. Received a response requesting additional information. Fulfilled their request for info and waited. Started making phone calls. After a lengthy recording you press a number and sit thru another lengthy recording and then you wait. Somebody answers, you give your story including certificate number and you get transferred to a dead end answering machine. You leave a message and trust that a return call is coming……..it doesn’t. You call back the next day and the process repeats itself; only this time you call back immediately for the process to repeat itself over and over. I called 4 times in 1 day. Everybody is very sincere but alas they cannot help you. You have to be handed to a claims rep or whatever they call themselves. At any rate I finally get a call back from a person who claims to have called and left a voice mail which we did not receive. At any rate this person tells me that they have contacted our cruise provider who has assured them that we never cancelled our trip. As such our claim has been denied. I believe that we were scammed by seven corners.
Thank you, Ms. Munson.
I’ve already bought the travel insurance with Seven Corners the same day I posted my original comment. I hope everything is going to be okay. Will ask for your help if I run into any problems later on.
Hi, I’ve been buying travel insurance for many years but had not read any reviews until now. I need to get another trip insurance for a 17-day tour to Europe this summer, and Seven Corners seems to cover most of what I need at a reasonable price. However, after reading so many negative reviews from past customers, I’m really worried.
I then read reviews in other insurance companies, and you know what? They all have many negative comments as well! I guess I will have to take a chance with SC and give it a benefit of the doubt. I like it that Ms. Suzanne Munson from Customer Service tried to address and solve her customers’ problems.
I hope my tour will go smoothly, and I don’t have to file a claim. But if I do, I will be sure to contact Ms. Munson.
Thanks for all those who has put in their feedback. More than 90% of the feedback is negative. I was just looking to buy one for my parents and would not certainly consider this. Most of the feedback appears to be a situation that can occur to anyone and thats the reason why we go for insurance. If it is not fit for the purpose then no point wasting your money on it.
Terrible! Don’t waste your money with this company. I bought travel insurance for a week’s holiday in the US. I ended up having a medical emergency and having to see a GP and also have day surgery. After filing the paperwork, they claimed the doctor’s handwritten notes were illegible, and so refused to process any of the claim, even though the larger part of the claim was from the surgeon. I emailed additional paperwork which was apparently never received, faxed it instead, which was also ‘lost’. I’ve called more than a dozen times, trying to follow up. Customer service is appalling. I’d be shuffled from one person to the next, then get put on hold for 20 minutes, and sent back to the switchboard or cut off. Saying they cannot read a doctor’s handwriting is just a cop-out. There was nothing wrong with my claim – I followed all their guidelines. Now they won’t pay anything and short of getting a lawyer (and who can afford that!), there’s nothing I can do. So frustrating!
My sister, her husband and I bought tickets from One Travel in April, 2011 to go to her son’s wedding in Italy. He is in the Army and has served one tour so far in Afghanistan. Unfortunately, I developed a malady and my internist said I could no longer travel. We were to depart in July, 2011. I reluctantly cancelled my flight on July 13,201. and notified One Travel who referred me to Seven Corners for my refund. I mailed my claim form, with my doctor’s statement and other medical documentation on August 6, 2011. I had to undero several PT treatments for my condition and I still am suffering from it.
After mailing the claim form to Seven Corners, they contacted me, saying they needed my sister’s bank statement, showing where she paid for the tickets and my cancelled check, showing that I reimbursed my sister for my ticket. I sent these to Seven Corners on August 25, 2011. In September, Seven Corners sent me a statement to sign stating that I would not ever sell or use my non-refundable ticket and that I would accept a lowered amount from them. I signed this statement, but noted on the bottom that my ticket and the cancellation fee cost more than they wanted to reimburse to me. I wrote what amount they owed me.
In mid-October, a claims analyst phoned and said they could not accept my signed statement because I had written on the bottom of the statement. He informed me that they would send another statement to sign. The analyst also informed me that I needed to re-contact One Travel and get another statement from them showing how much I paid for the trip. I resubmitted the requested documentation from One Travel and another signed statement, on which I wrote that I would not sell or use my non-refundable ticket from One Travel and that I wanted the full amount of the ticket and the cancellation fee on October 31, 2011. I also sent a letter showing the various dates that I submitted all the required documentation to Seven Corners and requesting that they honor their contract and send the correct amount to me asap. I also included in the registered mail package I sent on that date a copy of our contract, because it seemed like the analyst I was dealing with had not read their contract. In that letter, I also demanded full payment, with interest (as stated in their contract, 9% per annum). I told them that I would be forced to take further action if I did not receive the correct amount that I had paid for my ticket and the cancellation fee. I thought that all the documentation, plus my letter and the copy of their contract, highlighted by me, would clear this matter up. I was wrong!
On November 12, 2011, I received an “Explanation of Benefits” letter from my claims analyst stating that my file had been closed for lack of response, and that upon receipt of requested information, my claim may be reconsidered. On November 14, 2011, I called Seven Corners and was told that their EOB and my package must have crossed in the mail and that is why my file had been closed. I was told that I had waited too long to submit the signed statement. I told her that I had not been told that I had a deadline to submit the signed statement and that it had only been 2 weeks since they had requested the signed statement with the incorrect amount on it. I asked to speak to my claims analyst, but she said that was impossible. She said someone with Seven Corners would contact me within a couple of weeks.
On November 18, 2011, my claims analyst phoned. He said (again) that they could not accept my new signed statement because I had written on the bottom of it and he was going to send me another statement to sign. I asked what amount they were going to put on this third statement. He quoted a reduced amount. I informed him that that amount was unacceptable, that I expected to be reimbursed for the correct, higher amount. He said that could not be done because he had a piece of paper from One Travel stating that I had only paid the reduced amount. After many mutual exclamations between him and me, he agreed to send me that piece of paper since I had already submitted my documentation from One Travel to him, twice!, so I would know what I was talking about when I re-contacted One Travel. When I asked him who could solve this impasse, he said no one else was authorized to talk to me. This is where my claim stands as of today.
I am totally disgusted by these delaying tactics, shoddy practices, and the fradulent reduction of the amount I paid for my ticket, the cancellation fee and the 9% interest due. If this matter cannot be resolved asap, I will be forced to take further action, which may include legal action, arbitration, contacting the Commissioner of Insurance in the State of Indiana, alerting your parent company (Nationwide Mutual Insurance Company), alerting the BBB and the U. S. Travel Insurance Association, Clark Howard and other consumer advocates and perhaps the Attorney Generals of the States of Indiana and Virginia, as I see fit. I may even be forced to contact the FBI, as I consider this to be interstate fraud. It makes me sick to see the complaints of all your other victims on this page. I feel fortunate that I did not have to have my money back right away and that I am retired and have all the time in the world to pursue this matter. I feel terrible for the elderly or other unfortunate victims your company has scammed or tried to scam. I think that Seven Corners and One Travel are in cahoots.
So, Seven Corners and One Travel, the ball is in your court. It will be very intersesting to see what your next move will be. If I do not receive a check for $1806.90, plus interest post haste, I will not hesitate to seek further actions against your company. Enough is Enough!
Suzanne,
thanks for looking into this. you said you are waiting on physician in india. but we already submitted a letter from there. we had more than 3 MAIL communications till now. you have all the medical records from US physician, medicines used in india (part of medical records from US physician), letters from both my father and physician in india. still you keep asking for more information than what we already provided. we are going back and forth for more than 5 months and i am not sure if this will ever end.
-suresh.
i bought travel medical insurace from seven corners for my parents visiting here during spring/summer of this year. As expected buying the policy was very easy. but when it comes to claims a BIG PAIN. my dad had to visit doctor few times because of a condition he developed here and seven corners denied the claims saying its pre-existing. Every time we send some documentation they reply after 15 days asking for more documentation. it happend 4 times till now and i guess it will happen forever. we have the list of medicines he was using in india, letter from doctor, records from local doctor in US, they still keep asking for more.
i would NEVER recommend this insurance for any of my friends and planning to complain to the government authorities.
My rating is anything less than 0.
My parents just got to the US, today. I’m searching for insurance for them. Look at Seven Corners brochure, start doing numbers, getting kind of convinced. Then browse through some of these postings, and all I want to say is thank you people for posting. This information is valuable and I have decided to just get away. I suspect a mess of service based on many people’s experiences and a desperate effort on the part of some representatives of this company to post some messages that try to calm people. Some are offering direct calls to address their issues, etc. It’s pathetic. I could have left without saying anything, but I think it would help this company, and potential clients in turn, if I let them know that based on the postings I have read, I have decided that I am flying away from this. So long! Happy Halloween!
I would add my view that this insurance is far from what one would expect. I bough this insurance for my mother. She had to have a medical visit. The visit was NOT covered, and although the insurance did not pay any money the mere fact of having a claim submitted made it impossible to cancel the insurance. My advice: stay away from this company !
Seven Corners Insurance is a SCAM! I purchased this insurance and we had some delays with our trip. The first delay was due to bad weather and we had to overnight. On the way back we were also delayed due to mechanical problems on the aircraft. Seven Corners is suppose to reimburse this.
Upon submitting all the receipts and documentation to Seven Corners I was told that I needed to also provide a letter from the airlines explaining the cause of the delay. How ridiculous is that. Am I really suppose to get documentation from the airlines as to the cause of the delay almost 2 months later. Really are you kidding me!
Unfortunately I didn’t have a choice when I purchased this insurance since it was the only one provided by my travel agency.
My friend had this insurance when she was visiting. She had to go to a doctor to get some antibiotics. Allegedly, doctor visits are covered @ $100 per visit: first you pay in full, and then they reimburse you.
In practice, after two months of countless phone calls I still did not get the money. And mind you, I live in America and speak fluent English. Getting anything from these people from abroad would be next to impossible, you would be broke on the phone bill alone.
During these two months I was acting as a messenger between the doctor office and the insurance. They would not talk to each other directly, and none of them is interested in the end result.
Seven Corners denied my claim twice, they keep requesting more and more documentation. For whatever reason, their letters and faxes never reach the doctor’s office (mine do without a problem), and they refuse to speak to the doctor’s office on the phone to clarify what is it they exactly want. They are not openly hostile, but it feels like they do everything they can to stall the process and not pay the money.
I do not recommend dealing with this company.
Dear Suzanne Munson,
Thank you for waiving off the medical document required from my home country. I received my claims and I am grateful to your prompt action regarding this issue.
Thank you, again.
SB
Since my last posting regarding problems with my mothers claims, Seven Corners has adequately processed all her claims. Many thanks to Ms. Munson and Ms. Laura Brohm for their professionalism and prompt response to my situation.
The moral of the story from my perspective is that don’t give up on your rights and coverages promised. By default the tendency is to deny claims and the burden of proof is on you. If you are not getting prompt response – escalate to the customer service group (Ms. Munson) in writing. I found Ms. Munson to be very responsive. Good luck!
Buying an insurance from Seven Corners is a smooth process. Claiming is a PAIN! I had a very bad experience with them. The company denies the claim saying that the condition was pre-existing for all genuine cases.
I would NOT recommend buying this insurance for any of my friends or relatives visiting USA.
I run a mid-sized missionary origination and for several years I have purchased Seven Corners international coverage for every individual I send overseas. I spend thousands of dollars a year in premiums to Seven Corners. We have only ever had one small claim. It was handled to our satisfaction.
However, after reading all of these reviews I am very concerned about what might happen with future claims, especially if we have an emergency that requires evacuation.
I am wondering what Seven Corners might say to address the fact that their reviews are overwhelmingly bad and what they might say to convince me not to consider other providers.
I wouldn’t recommend it. In most doctors offices they won’t except this insurance because they have cases the insurance company never paid them a cent. I spent next 2 months of my visit sending paper back and fort with the insurance company.
So I ended up paying everything out of my pocket.
Better don’t get have any insurance than to get with this company. You have to pay everything out of pocket plus insurance 70$ per month.
We have lived overseas and used a Seven Corners policy for 2 years. We have not had any bad experiences with them and have had everything we have sent in approved and applied to our deductible or received a check for expenses.
I also am taking a very long (expensive), voyage soon. I have looked over most large providers and researched them as well. There is no way in the world I would purchase a policy from this company, however in their defense, Seven Corners is not alone, they fall into a catagory of flashy policy and slow processing of claims. This is common in the industry as I do my research. In life you get what you pay for, and Seven Corners is attractive as their policy rates are cheap, and therefore you get the same in return. This will be my first purchase of any type of travel insurance and I have found that the best bet, and safest, is to go through AAA, you pay a little more but there is total customer satisfaction, and a sense of real protection. They will guide you to the right ploicy, and company for you needs…………….
My first experience with Seven Corners was on a trip to Peru in 2010. Thank god I purchased this insurance. I became extremely ill over there due to dehydration, a bacterial infection and altitude sickness. I ended up having to be taken to a medical clinic while over there where I spent almost 48 hours hooked up to IV’s and taking oral medication. Although I had to pay for these services at the time I was being treated when I returned home I put in a claim and was reimbursed 100% for my medical expenses. Seven Corners was VERY quick to reimburse me. The main thing to remember is that you must supply any insurance company with every single receipt showing what you paid and when you paid it. If you are prepared and have all the necessasry documents to back up your claim they are very quick and attentive. The problem arises (as with any insurance company) if you don’t have the paperwork to back up your claim, so make sure you do. I was extrmely happy with my policy (purchased the Roundtrip policy) and have just purchased another policy for my trip to Morocco in November of this year (2011). Take it from me. You cannot afford to be without it! I am a healthy in-shape person who never thought I’d ever have the need to use the policy but I am now hooked for life and will never travel overseas without this again.
Same story as all of you. I would gladly join a class action lawsuit against this company.
Seven Corners have not paid out a claim I made for a dental emergency in March – do not trust them – they just keep sending me emails saying they will respond in seven days and nothing happens.This has gone on for so Iong they obviously want me to just give up.I’m warning all my university friends who are young travellers like me that they should not insure with Seven Corners.
As you can see so many people through their own experiences have figured out Seven Corners travel insurance is a SCAM…they are a FRAUD. Do you need more proof than the postings here? I agree with Sathiya Deva’s posting (May 14th) – make sure you report them to the State Insurance Commissioner – so that these guys are not allowed to do business in your State and cheat other people. I have already contacted the State Insurance Commissioner and also the local Senators office to bring this SCAM to their attention.
Please go to and do the required complaints
http://www.naic.org/state_web_map.htm
Read more: How to File an Insurance Complaint | eHow.com http://www.ehow.com/how_2172156_file-insurance-complaint.html#ixzz1MLnTzOmV
Ms. Suzzane Munson – Thank you for responding to my earlier post. But as I can see from your responses – I don’t believe you are able to do anything beyond reiterating the company line…and provide same explanations/excuses. I have already submitted an appeal for my genuine emergency room visit along with additional evidence from my primary care physician (Claim # 1905878). If the opinion of the primary care physician (Doctor) who knows the medical history and the episode means something to you – Seven Corners you should go ahead and pay the claim. However, as the Washinton Hospital staff already told me your company has a track record of not paying legitimate medical claims, using delay tactics and coming up with pre-existing condition as an excuse – I am not holding my breadth and have brought this to the attention of all regulatory agencies so that Seven Corners and your underwriters Nationwide cannot cheat other hard earning individuals. I bought this insurance for a real emeregency and when my mother had a real emergency (collapsed in a restarant after dinner and was take to the ER by the paramedics), your company is not holding their end of the bargain. THIS IS CALLED CHEATING. YOU ARE RUNNING A SCAM AND CHEATING PEOPLE.
Thanks for all the comments about this company. I was just about to sign up with the insurance and will certainly stay away from headaches of fighting for reimbursements. Please keep posting all your bad experiences, it will certainly help thousands of travelers and will make their trip much better.
Stay away from this insurance company. I purchased an inbound immigrant policy from this company last December (2010). Claims processing is extremely slow and they are requesting medical records from my home country (India) although I spent majority of the time in US for the past ten years and with zero history of insurance claims in the US. I have provided them with other insuance company I have used in the past but they have been sitting on my claim for 6 months now with this pretext and refuse to make a final settlement on my claims with out home countrty records. I am extremely unhappy this company and it’s claims processing department. Obvously I should have read these reviews first before purchasing this insurance.
My experience with 7Corners is this: I purchased Inbound Immigrant insurance in 2008 for my mother in law. She had a few doctors appointments and to their credit they paid but usually months late. Then in June of 2010 my mother in law required a series of steroid injections for her knees. 5 months later it was determined that the doctors office and 7 corners were waiting on each other to get the medical records. That was eventually resolved then they sent me 2 sets of claims forms that I mailed to them. Then more importantly they have been dragging on for the last 7 months regarding obtaining a copy of my mother in laws passport with the ‘required entry and exit stamps’. They havent even processes her claim yet. I have posted them (never received), faxed them twice and confirmed that they were received by the operator. They then said that they couldnt read them in the fax after they said they could. Then I scanned her ENTIRE PASSPORT to them and they said that they will now need a copy of her incoming flight even though they passport stamps are there as plain as day. They even emailed me stating that they received the passport and everything looked OK. I have also called and left messages and no one has returned my calls. It has becoming a running joke with my wife as to what other ‘technicality’ 7Corners will come up with next to not get the required information (ie the passport stamps) before they get to denying the claim. The kicker is that I am a physician and deal with insurances every day!!! I plan on calling Suzanne tomorrow. If this is resolved then I will gladly post a positive update otherwise I would recommend saving every email, letter, and piece of paper that you can in dealing with this company.
This is in reply to Suzzane about my insurence with Seven corners insurence ID (10VN10-23909).
Suzzane and her staff Laura Holm (claims analyst ) helped to resolve the billing issue that was happened due to wrong billing code from doctor office ,our doctor office staff did not used proper billing code while claiming the bill, Laura talked our doctor office and gudied her to use the proper billing code that resolved the issue and that also helped us lab corp bill (296$) .Seven corners promised that will pay the full bill (296 $ and 205 $) to both Labcorp and doctor office.
I really appericiate seven corner staff (especially Suzzane and Laura) for reslovling this issue.
I recommend seven corners, and If you have any issue please talk to directly to Suzzane , she will make sure that you will be benefitted.
Thanks again
Nanda Kumar
Even after reading all the scary reviews I made a choice to purchase The Inbound Guest policy for my Mom visiting next week.
The ONLY reason was a very proactive customer service approach and responses by Susan and others from Seven Corners. I hope I am not disappointed !
I will update you all with my experiences over next few weeks/months.
BTW I am not a Seven Corner employee. I am just a common person going in with the faith that the company that proactively tries to address every dissatisfied customer’s concern should have good ethics and claims process in place.
I see lot of complaints about “Seven Corners”. I thought of buying insurance for parents visit to US. I request everyone to file compliant with state Insurance Commissioners office.
It may, or may not, produce the results that you’re looking for, at least it means that your insurance company will have to explain how they decided what they decided – to someone else that understands their lingo. It is responsible thing to do. The more we complain, either they will go out of business or act responsibly.
Please go to and do the required complaints
http://www.naic.org/state_web_map.htm
Read more: How to File an Insurance Complaint | eHow.com http://www.ehow.com/how_2172156_file-insurance-complaint.html#ixzz1MLnTzOmV
Seven Corner Travel Insurance is a SCAM…Don’t ever buy it.
I bought insurance for my mother visiting from India. Based on advise that you should buy a more comprehensive travel insurance (instead of the cheapo..travel coverage) I bought the Seven Corners Laision International coverage and paid top dollar for several months. My mother had a genuine emergency – when she collapsed in a restaurant and was taken to the hospital emergency room. Seven Corners will drag on the claims for months…hoping you will fall out of the system, while they keep looking for any possible way for exclusions to justify a pre-existing condition. Even the Washington hospital staff confirmed this…that based on their experience of several claims..Seven Corners will never pay and always find some excuse to justify pre-existing condition, drag the process on and on till the traveller leaves the country.
I paid them several thousand $$$ in premiums and got a “BIG ZERO” in coverage for the genuine emergency situation. Why do you buy insurance? It is for these emergencies. Don’t waste your hard earned money on these cheats…they are a SCAM. I am going to the Dept. of Insurance – People Advocacy and the local Senator’s Office to report this on-going SEVEN CORNERS scam. I will also post this on all travel insurance review sites. You should do the same to stop this cheating.
I have purchased the Seven corners insurence ID (10VN10-23909 )for Mother in law by paying big amout of 751 $ for 6 months with 100 $ deductible , Our Mother in law visited physican (which was in network) for common cold , cough, body ache and fever and our doctor has submitted claim, seven corner just denied mentioning its routine checks are not covered and doctor also prescribed for Vitamin D test , I I have submitted my claims for lab test almost 3-4 weeks back and when I called today, they mentioned still in the review and it wont be covered, If common cold and fever and basic lab tests are not covered in this policy what they will cover , just you people can imagine.
After paying big amount (750$) , I have paid doctor fees 200 $ since seven cornors denied it and Lab bill is around 300 $. Dont ever fall for this cheap insurence company, this guys are looting your money.. think 100 times before you buy insurence from seven corners.
Nanda Kumar (nandakm_usa@yahoo.com)
Is your insurance company’s reputation being sullied on an internet message board by rogue posters?
If so, you might want to contact Larry The Douche, Insurance Company Defender Supreme! Says Larry: “I’m positively sayin, if you’re positively payin'”!
Although, don’t drag Larry’s reputation through the mud too or he might just have a go at you!
Larry The Douche…….he’ll cycle the world and back to defend you’re company’s reputation!
Dear Larry,
It’s great to see that you will go to such extensive lengths to defend an insurance company. Did they agree to underwrite your insurance at a discount after you had praised them so much? My point is that I find it hard to believe that a person running a busy and successful business such as yourself would take such time and effort to so vehemently deny that you were not under their employ? Call me a cynic but I have rarely, if ever, seen someone go to such lengths! Were you so orgasmically delighted with this insurance company that you searched for an independent reviews website to wax lyrical about them?
As it stands, I did read my policy. I was complaining about the fact that, despite submitting documentation to Seven Corners on a number of occasions, it only mysteriously reached them the third time. I was displeased with the service I had received and found a forum through which to vent said displeasure. My case, which is still under final appeal is yet to be resolved and the outcome of the appeal is neither here nor there.
I run my own business and, whilst I have contacted companies directly in the past to compliment them, I have never spent time scouring the internet to find forums where I can post this praise. Whether or not your business exists is of no concern to me; maybe you should get to tending to your customers before leaping to the defence of Seven Corners Insurance (if you hadn’t of noticed, they are doing a pretty good job of it themselves, something which I have praised in my later comments). I did not single you out specifically, just voiced some sarcastic criticism in my frustration, but it’s great to see that you take the time and effort to ensure your reputation as a professional “insurance company review internet notice board defender” comes before that of a businessman.
Dear R Tovell…
Very nice, if you have an issue with Seven corners, address it to them, as I see you have done and they are responding. Drag me into it as a liar and a paid shill ? Now we have a different story. If I were on the receiving end of your harangues, I would simply hang up on you myself.
I exist, my business exists…www.dive-condao.com.
I have been so pleased with the quality of service provided by Seven corners over YEARS that I chose them to underwrite a policy to cover my customers whose safety and security is my number one concern.
I will restate….The simple fact is the vast majority of these complaints are a result of peoples failure to read the policies, which are quite clearly worded and questions are answered on the phone immediately. In the case of one vague issue in my coverage I have received both an email response as well as a written letter of confirmation of coverage….See I took the time to READ the policy.
Your comment below is, how do you say it ? Tripe ?
“Dear Colleague,
Thank you ever so much for taking the time to respond to my email earlier requesting you go onto an internet forum and publish positive comments about Seven Corners insurance. As an employee of the company, it is essential that you help to preserve the free spirit of these forums by falsely claiming to have had a wonderful time with Seven Corners. The fact that they not only paid every cost promptly and efficiently but also sent you a seven foot high birthday cake with your name in multi-coloured icing will surely persuade everyone that we are wonderful.
Thanks again (wink wink) – I’ll buy you a coffee at lunch.
Suzanne Mason”
I’ve read all the comments and, fully warned, have decided to buy a policy for a forthcoming trip to Europe. Why? Primarily because Seven Corners seems to have gone out of its way (at least Curt Carlson and Suzanne Munson have) to respond to each posted complaint. This suggests that problems can be resolved with a little good will on both sides. We’ll see.
There should definately be a negative rating (one seems too generous) for this company. Alas I join the ranks of other disappointed costumers below. I have bought insurance for my mother from this company for a very long time and never had a claim. Alas the only one time last september 2010 my mother unfortunately got hospitalized and was in the ICU in Hong Kong, as predicted they denied the claim. For the sake of brevity I will not go into details besides the fact that throughout the process their customer service was atrocious. You immediately get the feeling right from the beginning of the claim process that this outfit had no intention of paying up. Upon persisiting through endless proof of bills/travel etc the final denial letter after 3 months stated that since she had visited her home country from the USA before entering Hong Kong they would deny the claim. Explanations such as the impossibility of obtaining a chinese visa by an Indian national from the USA fell on deaf ears. Ofcourse when I had called customer service prior to her travel to extend her insurance stating these facts there were no problems. My appeal for the last 3 months have gone unanswered.
My only suggestion is BEWARE and if you have no choice read the policy with a fine toothed comb or else you would end up as one more statistc on this list.
I’m not buying from these guys. So many people wont lie. Now who is least worst of them all?
She required an Eye visit. Claims for the eye visit and medications were both denied.
After 6 months we attempted to cancel the insurance and recover the unused portion. In spite of not having paid anything, SC claimed that the mere fact that a claim had been placed meant that the insurance was no longer refundable.
Bottom-line: claims were not paid, the insurance cannot be refunded: stay away from this company
Well, this board has been a disappointment to have read, but informative. I need travel insurance for my upcoming Asia trip at the end of April, did quotes on various travel insurance websites, and found interest in Seven Corners insurance policies (specifically their “Roundtrip” policy w/ $50,000 medical $350,000 emergency evac, but all those costs are probably broken down to a per-day basis (i.e. $1,050 for emergency room, per procedure, etc, seems absurd to me…..having read a certain customer’s case in the above posts……..)) but this looks like a company to steer clear of for sure.
I bought insurance from seven corners when my mother in law came to visit us. I have to take her to a hospital on an emergency and they did CT scan. Total bill was $7299 and Seven corners came back and told me they can pay a maximmum of only $325. I tried to cancel the policy immediately and they told since there is a claim, they won’t reimburse any money(Although I asked for reimburse only the future amount).
Wow – after 5 months, and only getting a response after publishing, they denied my request for $60 to cover me for 1 day while my lost luggage was returned because I eventually got my luggage back. Thank god I found out that they do no pay out claims before something serious happened. I could only imagine if I actually got sick, my advice, if you buy insurance from Seven Corners, you better have a good credit line on your house!
The worse service ever! If not for the principle of the thing, we would have given up long ago, I think we wasted 60 hours of back and forth including forcing us to get basically copies of emails from South Africa Airline, then repeating the story all over again as we bounced from agent to agent.
Gawd, even after they replied to my orignal post, the “customer service contact” on this website immediately shoves us off to another lousy agent.
Run AWAY from these guys!!
Ms Munson,
I did indeed receive your two emails regarding the need for me to appeal a decision; are you able to explain why, without any appeal form whatsoever, one of your colleagues was (eventually) able to provide me with the information I requested regarding the rejection of my claim, to the different email address? Either you or your colleague is breaking HIPPA protocol so I would suggest you approach them to instruct them as to the correct way to deal with this kind of query.
I have to agree that, looking back, I didn’t specifically state that I wished to be contacted at my UK address – as you say, my preferred method of contact was email although I don’t recall receiving any confirmation by email either. I did state my “current residence” and “permanent residence” were both in London and that I was now back in the UK on the claim form; I would have thought it only obvious that I wished to be contacted there.
I have submitted my appeal form to Seven Corners today.
May I just praise your prompt and professional responses Ms Munson; you are certainly presenting Seven Corners in a far better light than anyone else I have dealt with to date.
Thanks,
R Tovell
Just to provide yet another update on this – as many of the people below request complainants to – I have communicated with Suzanne Munson and have been asked to submit written confirmation to change my details (as the account was originally opened under another email address and therefore, under HIPPA, she is not allowed to confirm anything for me) – I shall do this today.
I received a response to my original email requesting more information from the assist@sevencorners.com. To put this into context, here is the email I sent:
“Hello,
I notice that my claim has been dismissed out of hand; I had the documents forwarded to me from the US by a family friend despite specifically requesting they be sent to my UK address as I am no longer in the country.
Are you able to advise why please?
R Tovell”
I asked two things: why has my claim been rejected and why did you send documentation to a US address when I asked you not to?
The response failed to answer either of these questions:
“Hello R Tovell,
The claims were denied for “YOUR PLAN EXCLUDES COVERAGE FOR THIS DIAGNOSIS/ TREATMENT”. I’ve attached all of the Explanation of Benefits letters (EOBs) to this message.
I can assure you that the Claims Department did review your claims documents, and then only did they reach that decision. If you disagree with the decision they’ve made, your next course of action is to submit a Letter of Appeal in to them for review of the claims. You may mail, fax (317-575-2256, Attn: Claims) or scan & e-mail (claims@sevencorners.com). Upon receipt of the Appeal, the file would be pulled & the case re-examined.
Regards,
International Assistance Coordinator
Seven Corners Assist”
– The documentation I received from Seven Corners came in the form of a number of “explanation of benefits” letters which simply explained, as the intelligent and well read staff member pointed out “YOUR PLAN EXCLUDES COVERAGE FOR THIS DIAGNOSIS/ TREATMENT”. Obviously, since I didn’t specifically word my email to request an explanation as to why my plan excludes coverage for this treatment, it makes sense that Seven Corners simply reiterate what their incredibly vague documentation states. I have therefore replied with a quite frankly sarcastic email to request further information – I offer no apology for my tone as my dealings with this company have left an incredibly sour taste in my mouth.
The staff member also failed to respond at all to my request for information as to why they did not contact me at the address provided on the claim form, or the email address provided on the claim form, instead choosing to send the documentation to a US address at which I no longer reside.
The fact that this incompetent staff member could also a) respond to the email address that I submitted the claim form from (remember, S Munson told me that, under HIPPA she could not discuss my claim with me as the email address is different from the original) and b) attach claim documentation to the email, proves to me that Seven Corners operate in a way that provides maximum irritation to a claimant in the hope that they will no doubt give up.
I offer this update to show that either S Munson is wrong or the staff member from the assist@sevencorners.com email address is wrong with respect to data protection laws offered by HIPPA. The fact that I have to submit an appeal letter without any information as to why my claim was rejected in the first place is nothing short of stupid. How can I appeal against something when I don’t know why it happened?
Of course, I will no doubt be told something different but I have done nothing wrong in this situation. Seven Corners….the ball is firmly in your court.
…since we are engaging only through this public forum, possibly you would also be so kind as to clarify exactly why your company ignored my request to be contacted at my UK address or by email? It’s far more hassle having to read everything scanned and sent through by email from my friend in the USA – is it Seven Corners policy not to update their systems with record changes?
Suzanne,
In response to your message, I have tried on a number of occasions to engage with Seven Corners regarding the status of my claim. Emails are either lost, deleted or simply ignored and it is only through forums like this, where frustrated claimants come to express their issues, that you seem to respond. I have sent you a direct email today to query exactly where in the policy wording and how my claim is discounted. I would be grateful if you would respond to me directly at your earliest convenience.
I take issue with your comment that “we finally received your documentation” as I emailed it three times over a period of six weeks, firstly in December almost straight away (I received an automated confirmation message too so I know it got there) after I was forwarded the documentation from my friend in the USA, and then twice thereafter when requesting confirmation it had been received. I have also emailed Seven Corners various department email addresses no less than three times this week to request further explanation as to why my claim was rejected and received no response. This shows me that Seven Corners are far more interested in protecting their reputation online (hence your response through this forum) than actually dealing with a customer’s query.
Your staff on the telephone were also unhelpful and unfriendly, and quite frankly incompetent when I did speak to them. I would rather not have to resort to these measures to resolve a basic information request but it seems very apparent to me that there is little other way of doing so. I will happily provide yet another update on here should I receive a personal email from you confirming that you did indeed reply with the relevant info; whether this actually happens to be the case is of course another matter.
As for your insistence that satisfied people go to the trouble of looking up a forum for a company simply to lavish it with praise, I am again cynical to say the very least.
I await your reply.
R Tovell
For the record also:
1) The people that post positive comments on here are very likely to be employed by Seven Corners to do so.
2) There is nothing funnier than Suzanne Munson’s responses to people’s praise. I believe they should read a little more like this:
“Dear Colleague,
Thank you ever so much for taking the time to respond to my email earlier requesting you go onto an internet forum and publish positive comments about Seven Corners insurance. As an employee of the company, it is essential that you help to preserve the free spirit of these forums by falsely claiming to have had a wonderful time with Seven Corners. The fact that they not only paid every cost promptly and efficiently but also sent you a seven foot high birthday cake with your name in multi-coloured icing will surely persuade everyone that we are wonderful.
Thanks again (wink wink) – I’ll buy you a coffee at lunch.
Suzanne Mason”
Seven Corners insurance are utterly useless. After sustaining an injury last year I was taken to hospital and received some treatment. I submitted the paperwork three times by email over a course of six weeks and only after the third attempt did this pointless insurance company respond to confirm that they had received the documentation.
I returned to the UK in December 2010 and requested they contact me at my UK address as it is somewhat difficult to read post across the Atlantic. Despite this request, the company proved themselves to be far too cheap to actually respond to my UK address. I have therefore had to have the mail forwarded to me by email. The company simply dismissed any claim out of hand, offering no justification for rejection and just listing the costs and stating “your policy does not cover this”. Well, having looked at my policy I was of the understanding (my basic grasp of the English language obviously not being sufficient to translate the tripe in a Seven Corners policy document) that I was indeed covered for an injury sustained on US soil.
Would I recommend Seven Corners? No. I telephoned them twice to: a) let them know a claim would be forthcoming and b) enquire as to the status of my claim. Both times I was spoken to like a grade A idiot by their less than complimentary staff. The pitiful response to my claim, both in terms of time and substance only serves to highlight how lazy and incompetent this joke of an insurance company is.
Even if I prove to be unsuccessful with my claim, the sheer lack of respect and effort they demonstrate when processing and responding to a claim for an “insured” person is, I feel, sufficient to back up my opinion fully.
My luggage was lost, and recieved a claim number from South African Airlines. I submitted for claim and after 5 months, with dozens of calls to agents that lost the file etc, we got a letter of “file closed for lack of response”. We called to ask what was the problem and a) they never called to tell us the airline had not responded and b) the agent went to EXPEDIA to look for my itinerary instead of the airline-how stupid can you be- how on earth can they find my itinerary when they don’t even know my password.
They are lousy, and would advise you avoid them, You pay for insurance and never really know how poorly they handle things until you make a claim, its basically the same as having no insurance at all!
Roy Babco | Jan 25, 2011
Worst insurance scam. Bought $50,000 coverage for my visit to the US. Fell sick and was in the hospital. The hospital and doctor’s bills came to $42,000. They only paid $3,300.Don’t ever use 7 Corners. They will not honor their insurance agreement.
Roy Babco | Jan 25, 2011
So that is how Seven Corners makes its money. It claims you bought a poor policy with limited coverage. They have so many limitations within sub limitations, that it is impossible to get any actual coverage. The total hospital bill came to $46,200 and they covered $5,600, so I am out of pocket $40,600. They only pay $250 for an emergency room case with all the tests and emergency procedures, (the hospital billed close to $15,540), they only pay $55 for a doctor’s visit (every heard of a doctor making calls for that much?) (the hospital charges close to $600 per specialist visit). I’m very upset and disappointed thinking I had $50,000 in medical coverage. I learnt my lesson by using Seven Corners. Be forewarned, their policies are worthless.
Wow…
I just took the time to read all of the posts….
I stand ABSOLUTELY by my opinion of Seven corners.
They insure me, my wife, my staff, my customers.
The ONLY THING they have not paid in three evacuations, and four other hospitalizations totaling massive amounts of money has been one bill for .63 cents as they do not pay claims less then a dollar. You people who are complaining are not reading the fine print, as a consumer that is your RESPONSIBILITY ! Whenever I have had a question, a proper answer was a phone call away. Followed up by an email, to confirm the details of the conversation.
Their Travel Assist people are FIRST CLASS, going so far as to call my family every twenty minutes to inform them I was going into surgery. They proactively called me all most daily while in the hospital to see if everything was okay
In point of fact I have received so much in inpatient benefits this year alone that it will pay for my insurance for the next three or more years.
Have a read of the fine print of many other insurers….Seven corners is quite liberal in regard to pre-existing conditions, their coverage….those of you who are complaining need to take some responsibility for your selves !
Larry | Jan 29, 2011
http://www.sevencorners.com
The absolute best travel insurer in the business, wide range of plans, fast fair claims settlement, AMAZING emergency support staff. I have used them for eight years, have received over $100,000 in benefits ….they even wrote a custom policy for my scuba diving shop,www.dive-condao.com…. buy today, dive tomorrow. The only one in the industry providing coverage for travelers from all countries.
Worst insurance scam. Bought $50,000 coverage for my visit to the US. Fell sick and was in the hospital. The hospital and doctor’s bills came to $42,000. They only paid $3,300.Don’t ever use 7 Corners. They will not honor their insurance agreement.
The absolute worst. Called in to discuss a claim for an emergency operation and they told me that an “anonymous source” had called them, unsolicited, to report that I had a pre-existing shoulder condition and that they should not cover any costs. A BLATANT LIE.
Months later still trying to deal with them, they “had no records of me” on file, despite the fact that I have been communicating with them for months. They purposefully play dumb in hopes that people will tire of dealing with their incompetence.
I purchased 30 days of insurance from Seven Corners, to cover my trip to Saudi. I fell and sprained my ankle very bad, went to the Saudi hospitial. The did not take this insurance, I don’t think they take any insurance for that matter. I was given paid bills, all in Arabic, mailed to Seven Corners, they sent me a simple form to fill out, mailed it back. Very quickly I was mailed a check to cover all my expences.
I AM VERY PLEASED WITH THE SERVICE, AND LOOK FORWARD TO USING THEM AGAIN
I still decided to purchase medical coverage for an upcoming trip even after reading the reviews. I have done a lot of research and this company had the best rating. Hopefully I will not need to use it while on vacation in Mexico but if I should I will post what happens.
I was very impressed that they responded to the negative comments that tells me that take customer service serious. There is always two sides to every story.
I bought two travel insurance (Inbound USA) from Seven Corners for my parents three months visit in the US from India.
My mother complaint about pain and I had to take her to clinic. She got prescription medicine for one week and her pain was gone. Soon we got the medical bills amount from the Clinic and claim form from Seven Corners. Today I got the bills back with remarks saying all of the claim amounts are “Ineligible” and that the charges are pending from the health service provider.
My friend recommended me to this insurance company but reading about experiences from people, I have a feeling that today’s letter is one step closer to denial of the claim saying “PRE EXISTING!!”, or I could be wrong.
I’ll see what happens to my claim and will post the updates.
I took Liaison Majestic from seven corners for my dad who was visited us in June this year.Unfortunately my dad had to be taken to the ER and I informed Seven Corners the same day.The seven corner customer representatives were very very helpful in answering to all my questions and all bills including the
prescription charges have been paid by seven corners.I would like to thank all the seven corners staff for their excellent support(email and phone service).
I got very nervous when I read all these negative comments, because my experience so far was -as I said- superb.
After my daughter fell ill with Dengue Fever, I was notified that I was entitled to go visit her. Ticket, hotel and food were covered for up to 10 days.
When their reservations office failed to contact me one day I started feeling that all these comments were written here for a reason.
Well, I have to tell you I am more than delighted with their response. They are even making an exception for me to stay 14 days instead of 10. They cover only 10, but hey, this is well beyond my expectations.
In the past I’ve never had to use the coverage of a travel insurance (and I hope I don’t have to anyway), but I’m for sure using these guys for me, my family and my company in the future.
I provide software services, and we know that an unhappy customer will tell his story to 10 people, but it takes about 100 happy customers to get one of them to tell their story.
Well, I’m one of those 100.
To the unhappy users I suggest you follow up the replies of the company, and if you were mistaken, have the honesty of acknowledging so here.
I’m a bit lost.
I insured my daughter for a year she’ll spend in India.
So far, the response has been superb, at least in terms of replying to all my emails and phone calls.
She was evacuated and hospitalized, and they indicated that they are taking care of the expenses. All I needed to do was provide the name and phone of the hospital. I’m not sure this is taken care of.
The insurance also covers my trip to visit my daughter.
I just hope I made the right decision.
On one hand all the negative feedbacks make me nervous, on the other, they seem to care and I see they’re replying with specific questions. What I don’t see is users following up on it.
I’m hopping for the best.
After reading all reviews, IMHO the company is deceiving by showing pictures of an old Indian couple and calling its plans “Visitor Medical Insurance”. What they are selling is actually accident insurance and should be called that way. Statistically most older people travelling to relatives require medical attention due to problems related to age (blood pressure, heart conditions, toothaches, diabetes, stroke), which are promptly dismissed as “pre-existent” conditions. Even a bone fracture can be linked to osteoporosis etc. So… buyer beware!
Obviously something is up with this company. Only a fool would ignore so many bad reviews, and it makes little sense for the company to reply,”try us and form your own decision.” for something so important to many of us who need this kind of insurance.
I am at a loss on how to insure my in-laws for their visit to the US… I do not want to lose my house in the event that one of them has a heart attack… My father just died of such an event, he is a US citizen and was insured through Kaiser and a few “extra” insurance plans…he was a careful man and clearly didn’t want to leave a debt on the family. The bill for his medical care was a whopping $400,000. But all but a couple grand was covered through his multiple insurance plans.
I’ve solicited opinions from big travel-type companies about where to go for this kind of insurance (travelocity, etc) but they can’t endorse anyone.
I’m not sure what to do…
But again, if the rep from seven corners reply to this is “don’t be a chump, make up your own mind with direct experience with us” you needn’t bother… companies who are doing right, don’t get this kind of crush from bad reviews.
Please contact the department of justtice & consumer services. Office of consumer protection.
i wanted to opt for anything less than this ‘0’ for rating.
I took insurance for my mother in law – visiting from India for a short period and unfortunately she needed ER treatment. After 5+ months of providing every document insurance company asked for – it is still pending review.
No words are enough to explain frustration. So please check thoroughly before you buy.
the rep that sold the insurance doesnt have a license to sell it!. How honest! These people deserve jail time and restitution of all the money they have stolen from customers.
These people are crooks. take money dont even give the documentation that you have a policy and when cancelled because no proof of insurance they returned a fraction of the money they charged to my credit card WITHOUT ANY PROOF THAT I HAD INSURANCE ! FRAUD ! THESE PEOPLE SHOULD BE IN JAIL! Not running A SCAM LIKE THEY ARE! DEPARTMENT OF JUSTICE IS LOOKING INTO THIS COMPNAY AS THEY SHOULD CROOKS AND LIARS STEALING MONEY FROM PEOPLE THAT WORK HARD WHAT COULD BE MORE DIRTY AWFUL AND CRIMINAL ????????
Rating = Poor.
FRAUD.
I have bought insurance from Seven Corners for the past three years, for my parents visiting the US from India.
The first year, there were no visits to the doctor. The second year, the claims were handled fine. This year, I bought the insurance online, after entering all the required information – Name, Passport Information, Nationality, Date of Birth, etc.. The transaction went smoothly. Unfortunately, my father suffered from health issues related to high blood pressure a few months into their stay here. I had to take him to the hospital emergency room, and for a follow-up visit with the cardiologist. I called Seven Corners within 24 hours of taking him to the hospital emergency room, making them aware of it and inquiring if the insurance plan required a pre-cert or authorization to take him to the cardiologist for a follow-up visit, as advised by the emergency doctor. I was told that I did not need any pre-cert and that the follow-up visit with the cardiologist will be covered as well. When at the cardiologist’s office, his staff also called Seven Corners to confirm coverage, and were given an answer in the affirmative. However, when the claims from the hospital and the cardiologist’s office reached Seven Corners, they informed me via a cursory email that the insurance coverage I had bought for my parents was invalid. I was informed that the plan I had paid for, and Seven Corners had accepted payment for, could only be sold to US Citizens/permanent residents. I was therefore responsible for all the bills. Repeated attempts at trying to resolve this were met with a standard response from the case manager (Catherine H). I was summarily told that I could buy another insurance policy, but the old claims were completely my responsibility. The premium I had paid for the policy was returned to my credit card without my being informed about it. I am shocked that Seven Corners acted this callously and treated a repeat customer in such a manner.
– Seven Corners accepted the form I filled on their website to purchase the insurance policy even though it clearly stated that my parents are Indian citizens. I had also provided their passport numbers and other information required on the form. If there was a problem, the website should have prevented me from proceeding with the application. I would have expected a company selling insurance to at least do this basic check that the right policy is sold to the right person, if nothing else.
I bought the policy online on May 09, 2010, I was allowed to buy it and also not informed of any such issue until July 09, 2010.
– Seven Corners never bothered to tell me that the insurance policy I had purchased for my parents was invalid until the first claim hit their system. This leads me to believe, if there were no claims, they would have gladly kept my money for a policy that they say I bought incorrectly. Clearly, a case of outright fraud.
– Seven Corners repeatedly failed to alert us to the issue that we had bought an incorrect insurance policy. When it came time to pay, they balked. Just not acceptable.
I would seriously and vigorously discourage anybody doing business with Seven Corners or any of their affiliates. I have referred them to at least 2 other people, for the past 2 years. But, no more. I doubt the positive reviews. There is no way to file an appeal. The customer service/case manager response is pathetic.
Seven Corners cheated me out of my money. I am going to make sure none of my friends go through this, and would spread the word far and wide. This is the only way it seems to stop people from being duped by Seven Corners.
This was the third time my claim got denied. Every time these people have some reason or the other to say no. Having seven corners insurance does not protect you in any way because you would any way pay the bills from your pocket to doctor and on top of that pay monthly premium for this lousy company just to hear no from them…
Don’t purchase seven corners inc. United Health Care is better than them
Despite reading all the negative reviews, I have just bought a travel insurance policy with Seven Corners. I am traveling to Viet Nam for two weeks in December.
I work as a college professor who teaches eCommerce and have no affiliation with Seven Corners. I am willing to trust a company that is willing to diligently respond to customer negative feedbacks. Very few other travel insurance companies have made such effort.
I am certain all of the negative customer experiences expressed are valid and have caused much pain for the individuals and their families and would encourage Seven Corners to continue to provide exceptional customer service. I will take a chance with Seven Corners and trust I will not be disappointed should an emergency happens.
Hi,
My parents visited USA last year in May and we had to visit doctors for several visits regarding check ups and few common issues like fever/cold. We sent all documents to SevenCorners and never received any reply. Even the doctor who was initially ready to accept the insurance denied and asked to pay for treatment and asked us to deal with SevenCorners.
This is an absolute scam as we never received a dime from SevenCorners. I would appreaciate if some one responsible from SC would contact us and explain the situation.
I need to buy insurance again for my parents and I would not consider SC for them this time.
Thanks
AP
Travel insurance looks good on web site, I almost bought it, but good I read these reviews, am saved from these cheats…
I am shopping for insurance for my family trip tp europe and after reading all these bad reviews, I will not purchase from seven corners which seems to like to cut corners instead.
I filed a claim after being stranded in Europe by the volcano. I booked through OneTravel and bought the offered insurance. I am very unhappy with them currently. They closed my claim due to lack of information although I have responded to every request via email,fax, or written letter. I am trying to get the unused portion of my airfare refunded. I had to buy my own separate ticket to get back because the OneTravel rep couldn’t get me a flight before May 5 and the BA website was understandably swamped and I couldn’t get through.
Currently, I am very unhappy and considering lodging complaints with the BBB, posting additional negative reviews (this is the first), and suggesting that everyone stear clear of them.
This is their chance to do the right thing.
For the first time in my life, I bought travel insurance for a trip to Salt Lake City. On a regular checkup visit with my Doctor a few days before my trip, he discovered a health risk and asked me not to travel for two weeks while he put me on medications. I called and cancelled the trip with Onetravel, the company I bought the ticket from, who referred me to Delta, the airline, who referred me to Seven corners, the insurance company. Seven Corners demanded documentations, which I supplied. Now they are demanding an email cancellation. I cancelled on the phone, and sent a cancellation fax.
Seven corners Case # 3590665
I paid Seven corners to insure against a risk. That risk materialized. I believe that seven corners is trying not to fulfill their contractual obligation. I am disappointed and really upset. I have written their chairman today. As this saga unfolds, I will keep everyone updated on this forum and blogs.
I was going to purchase traveller insurance for my parents, but after reading these posts I realized the disgusting attitude of this company and will never purchse insurance from them.I have also read similar reviews about most other companies offering insurance to travellers to USA. They all cheat the customers. We should bring about a mass sction law suit against them.
I heard about Seven Corners from my best friend who is very into traveling abroad. She has only made one claim in her life and states there was no problems getting covered. Company was very relaxing to work with. I never had a claim, but I felt that if something ever did happen, I wouldn’t have to worry because I was very well informed with the details of my policy from the beginning.
I was ready to purchase insurance for a trip we are going to be taking in 2011 thought Seven corners had a good policy and then I started to read the reviews and said there is no way on earth I would buy travel insurance from this company based on the poor reviews.
Thanks to all for posting their experiences. I will go somewhere else to do business
I have bought Liason International insurance and got injured my back in US. I had two visits to an orthoapedics doctor and was prescribed with medicine and 6 weeks of physical theraphy. It took a while but all my claims have been paid by the company. And whenever I mailed them regarding the insurance I was immediately assisted by them.
I was planning a trip overseas for the last Christmas, and then the big snow storm hit DC and caused my flight to be canceled, and the airlines involved were unable to get me to my destination for 10 days. I thought all along that my trip insurance would cover it, but to my surprise, they have a loophole that states that the carrier has to be grounded for 48 hrs. The fact that it was grounded for 1 day and caused the rest of the flight was not considered. So, I lost my trip deposit, which was quite significant. Overall, I think this trip insurance is worthless, and what is worse, give you false confidence that you had a viable insurance. I should have read this forum and I would strongly recommend that no one buys trip insurance from this company.
After reading the reviews, I am happy to say that I will not purchase travelers insurance from this company. Most importantly, I would like to point out that David is most likely an employee working for this company.
I will like to make a review on Seven Corners, with it’s international coverage policy. It’s been a nightmare. I contracted them on November 2008, and had to extend the contract through October 2009. It took them more then 6 months to pay me the reimbursements. There is a lot of administrative problems, they do double charges and the client has to be over them in order to avoid double payments and making sure the peding checks are really issued and handled to the address given.
The customer service by mail and phone is good, but the rest is just not acceptable. I am pleased I did not have a life threatening situation while suppously “covered” by them…it’s has bee just a terribly experience that seems not to have an end still…
I am amazed that only one positive comment was posted in 2009. I purchased the Liaison Continent policy, including hazardous port coverage in January 2009. I was injusred in a skiing accident and was able to contact a representative very easily via their international toll free number provided on the insurance card. I filed a claim and was issued an EOB within three weeks +/-. I find it surprising that representatives from Seven Corners are reviewing this very site and responding to negative comments. Why are there no follow up comments from those who received a response from Seven Corners? Susan Peace must be joking that she was unable to figure out that the office voice mail was not the toll free claims number. Seems like those complaining did not use basic common sense.
I am looking to buy an insurance policy for my parents visiting US from India. After reading these comments I dont think I am buying sevencorners insurance. Can someone recommend an alternative.
Hi everyone just got some reply from sevencorners today and want to keep you guys update. The statement i request from sevencorners never be provide, all they do just ask me to go look at the policy i purchased. There is nothing about ” i need to submit the each item i get paid by other insurance company”. I request they to send me by writting/letter very clear but still ask me to look at the website. This insuarance cut too many corners, terrible!
As i know sevencorners is member of BBB, may be we should just complain or let BBB know how sevencorners handle our claim.
If there is a negative rating i will definitely go for it!
STAY AWAY FROM THIS PROVIDER
I should read these review before i purchase the policy!
I file a lost luggage claim and they said they are secondary to all my housing and airline insurance. Then i filed the claim and get with the airline and housing and received some of the compensation but sitll not cover my loss after the deductible. Then i forward the documents to the sevencorners and the representative told me that i need to let her know each single i item i paid by the airline and housing insurance otherwise they are not going to adjust and process my claim futher.
I take a look policy, and there is nothing about this regulation. I have no idea why they can not calculate the total compensation amount from other insurance. I ask them to give me the list of what they will pay for and what is cover and provide the statement from my policy saying i need to submit the each item i get paid by other insurance company, and they never answer the question. They just told me to give the list of what i get paid by each item from other insurance. I will keep you guys update. If they have any reason to denied, i will post here.
I used to purchase travel insurance from other company and have car accident with fast and efficiency help. But this time my travel period is too long and i am going multiple countries so i pick a new provider.
All i can say is this is the hugh mistake in my life!
CLAIMS HANDLING IS UNFAIR
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I recently bought travel medical insurance for my visiting parents. The claims handling was completely unfair. Deductibles are applied to services that result in the least amount of payout for the company. There is a lot of jargon on the benefits booklet that the company hides behind, mis-categorizes the claims submitted by providers and refuses to pay citing the lower limits on other items that clearly (even to a layman) do not apply to your case. The claims department doesn’t have a phone number (email/snailmail are the only means of communication), so any questions you ask about the claims handling have a long process time and you end up paying the provider directly. And once paid, there seems to be no way of recovering from seven corners.
This company cuts too many corners. I would NOT recommend!! There are better choices out there.
I purchsed insurance from Seven Corners for my parents, paid additional for existing conditions. My mom had to visit the doctor for high blood pressure, called Seven Corners beforehand to confirm that it will cover some of the expenses. But was told afterward that it won’t due to the fact that it is pre-existing. I think this is entirely a fraud.
The communication about a claim that was denied was extremely disappointing. The customer rep seems to love to finish her sentence with “No”. Anyways I don’t know if there are other travelers policies that are better, but this one is useless. Don’t waste a few hundred bucks on this one. Forget getting a claim, you may not even receive a decent call with a customer rep.
I wouldn’t recommend this company. I purchased their Liason Trip Cancellation and Medical Coverage for a round-the-continent trip to South America. I was mugged in Colombia by two men, whom cut my right small finger as I was tackled down a hill before they took all of my things.
I had the following month of my trip planned, which would have been canceled one way or another because my finger required two tendons to be repaired and a 12-week rehab period during which I wasn’t even allowed to raise my pulse rate. I filed claims for medical care as well as trip cancellation. Trip Cancellation is only covered if your house burns down or you suffer the loss of a family member. It’s in the policy, but most people that go through that much trauma probably won’t even file the claim in the time-frame that you are allowed to. My medical care was also denied. I am the first one to say that it is my fault for being cheap on medical insurance, but even so, you are buying a service that is supposed to take care of you in the event that something extremely unlikely happens. They should specialize in creating premiums based off of the frequency of incidental or malicious injuries rather than specializing in exclusions and ways to weasel out of paying their customers’ claims. DO NOT PURCHASE INSURANCE FROM THIS PROVIDER. I know I never will again.
Dear Mrs. Peace,
We value our customer’s feedback. Do you know what number you called for your husband’s emergency?
There is a 24 hour collect number, and our office line which is only open during business hours 8:00 am-5:00 pm EST, Monday-Friday.
Please let me know the end result of your husband’s claim.
Best Regards,
Suzanne Munson
suzanne.munson@sevencorners.com
Customer Service Manager
We bought the insurance specifically for the evacuation benefits before visiting Ecuador. As it happened, my husband became ill with a local bug about 10 days into the visit. The local hospital brought in a surgeon thinking it was a bowel blockage. I was afraid evacuation would be necessary. I called Seven Corners on a Friday evening. Got voicemail announcing they were closed,,, “call back Monday”. I redialed several times, same thing. What good is it to buy coverage for evacuation if you can’t reach someone to obtain customer service? Waste of money! As it turned out, he did not require evacuation, but I went through a weekend of mental anguish over the inability to contact them. Now we have submitted a claim for the 3 days in the hospital. I have doubts that they will even pay that. We’ll see.
Fraud!
I had bought Sevencorners for my Dad visiting US from India, thinking that a US based provider would be easier to follow-up. Excellent customer service when buying the policy! Unfortunately, my dad got hurt and had a collar bone require medical attention and physiotherapy. Sevencorners never replied back for claims regarding the charges. No medical provider recognized this insurance and we had to pay from our pocket. I had to send my dad back to India earlier than planned for more physiotherapy sessions. Oh & the initial claim I made was less than the premium I had paid for the 4 month insurance. The guys are so cheap that they didn’t even care about such a small claim. The other positive feedbacks about sevencorners (& other names it uses to operate) are all fictitious. I would suggest people to stay away from this company.
Customer service is very bad. Not all reps that speak to you know all the rules for issuing insurance. I was told that I would be issued the insurance by end of business day. When I called back to check on the status of the insurance, I was accused of being a liar. I will never use or recommend this insurance in the future.
I have bought the travel medical insurance from Seven corners for my parents who visited USA for couple of months .
My father has to undergo some treatment for a problem which never existed before.
Upon filing the claim, it took more than 2-3 months for this company to evaluate the claim and finally they got back to me with claim denial letter mentioning that the Pre-existing condition clause.
I applied for a re-appeal of the claim and sent all the relevant sections of the medical records which mentioned that the symptoms manifested only during the policy coverage period and not before that.
However they again sent a letter saying that they had some qualified medical reviewer to look into the case and he also supported their contention of pre-existing condition.
I have lost trust with this company and strongly recommend everyone to think twice before buying an insurance policy from this company.